How To Combat Marketing’s Greatest Enemy: Time

This article was originally published on MarketingLand.com. Shared with the author’s permission.

In recent days I’ve started thinking about our second half of 2019 plan and came across an old file, a 2018 planning deck. I looked through a few slides, remembering how much time my team had put into getting campaigns aligned, our calendar precisely mapped out, and priorities outlined.

We barely followed any of it. As the boxer Mike Tyson once said, “Everyone has a plan until they get punched in the face.”

Though we’re not in a boxing ring, the sentiment applies to marketing: needs and priorities change in the blink of an eye, other trends emerge and pull you in different directions, new executives shakeup the vision for your business strategy. And none of that you can truly plan for.

Marketers like planning because it gives us a sense of control, organization and vision for how things will rollout. While we go to painstaking lengths to create these plans that detail our actions, though, the market is evolving. By the time you’ve conceived the perfect plan, it’s no longer what the market needs anymore.

Time is the magical, but a forgotten ingredient in many marketing initiatives. But our antiquated “planning” mindset hinders us in today’s always-on world. Instead, you need to foster a scrappy mindset amongst your team. At its heart, marketing at its heart is about putting out a message. Scrappy marketing is about doing that quickly and resourcefully. Don’t worry about getting things perfect,; worry about getting things done.

Here’s how you can maximize your team’s time, get scrappy and get ahead of your competitors.

Become a trusted, go-to resource

All of us have websites we visit every day and trust. These have usually been news organizations, but more than ever there are brand voices that provide valuable content and insights. From CMO.com by Adobe or Woolly Magazine by Casper, more consumers are looking to brands for their expertise and opinions.

Developing your brand into a trusted news source is therefore a double-edged sword: readers are more receptive to taking your content seriously and engaging with it. But there’s more competition and noise than before. It’s critical that you carve out a strong voice and identify the areas where you truly want to be a thought leader. It’s best to start with a narrow focus and gain credibility for your expertise than to go broad initially and not be taken seriously. You can always expand the number of topics you discuss.

Many of us trust or don’t trust certain news sources in our personal lives; and that mindset is starting to bleed into our professional lives, too, as more people view brands as news producers themselves. You want your audience to trust and rely on your company’s insights.

Distinguish from competitors by being always on

The news cycle is 24 hours a day, and can change in the time it takes to publish a single Tweet. If your marketing is not always on as well, you’re already behind. You need to have a relentless, steady stream of content that’s ready for your audience whenever they are.

How so? Have a proactive, not reactive marketing strategy. Develop avenues to get real-time feedback from customers and prospects to understand what they’re most curious or concerned about, and adapt your marketing accordingly. This feedback will help you discover where there’s white space in your industry, and what you should focus on when it comes to content creation.

Then develop the channels to get that content out – like a webinar series with weekly insights. Conductor’s 30 | 30 webinar, which recaps the last 30 days in search, social and content, is a good example. So is App Annie’s weekly Mobile Minute blogs, which provides insights into how mobile is impacting current events and consumer trends.

Whatever your channel, don’t let perfect get in the way of good. If there’s a news cycle that’s breaking and set to impact your market, do a quick video or webinar explaining what it means for your audience and what they should be watching for in the days to come. Send out an email with a couple paragraphs explaining the latest trend in simple, digestible bits of content. Re-use that email copy for blog and social posts. Share a quote from your CEO with relevant journalists who can copy and paste it into articles they are working on about this breaking story. Creating a strong voice is half the battle, but beating your competitors to the punch is also vital.

Structuring your team for success

You can’t plan for the unexpected, but you can create a flexible team. As a marketing leader, think about how your team is structured: are channels from demand gen to brand to public relations siloed? In reality, what aspects of marketing aren’t related to demand gen, brand, and your public relations? They’re all interwoven and when you’re siloed by channel, that’s the opposite of agile marketing.

Agile marketing is about an integrated scrum mindset, where all can collaborate and move things forward, together. Marketing shouldn’t be an assembly line, with team members waiting on others to finish their job to keep the ball rolling. That’s why siloed teams create execution gaps. So if you’re struggling to get your team all pulling in the same direction, you should revamp your team’s organization to be agile and react in real-time. Just remember that any moment spent waiting to publish is a moment where a prospect could be consuming your content. Through an always-on approach, scrappy, agile marketing allows you to build both visibility and engagement as your prospects enter the buying journey.

As you gear up for your second half plans for 2019, know that you’ll have to always create a general outline of priorities and initiatives. But ensure that everyone understands how much these priorities will (and should) change. If you are doing quality marketing and if you truly value your prospect’stime, then your marketing will actually be aligned with the times — and not with any rigid, outdated plan.

Feature Friday: The ON24 CTA Tool, Webinars and You

As part of our effort to extend audience content journeys, ON24 has built a Call to Action (CTA) engagement tool to drive ongoing engagement after a live or simulive webinar ends. This new CTA tool invites your live audience to continue their content journey with you.

For example, live webinar viewers can choose to register for upcoming events, automatically driving registration to upcoming events or send attendees directly to an ON24 Engagement Hub or other web destination to view more content. Finally, they can also open an email to engage directly with your sales team.

All audience interactions with the CTA tool are captured within the event report so you can track conversion and better understand your audience’s interest and intent.

How To Use The CTA tool

The CTA tool comes in two flavors, “always on” and “end of the webcast.” Both are useful in different situations. Let’s take a look at them now.

CTA, Always On

Available for live, simulive and on-demand webcasts.

With this method, the tool appears as a window in your webinar console. The colors, text, background image and CTA(s) are all fully customizable. It’s a great way to call attention to more of your awesome content and further engage visitors.

End of the Webcast

Available for live and simulive webcasts only.

At the end of the webcast, the other tools and windows will disappear, and the CTA(s) will take over the audience console. Think of it like the suggested videos you see on Netflix or YouTube. Similar to the always-on version of the tool, the colors, text, background image and CTA are all fully customizable. If you want to foster a bingeable experience, this is a great way to do it. No more dead ends!

So go ahead, jump into your ON24 engagement tool options and give the CTA tool a try. Be sure to let us know what you think!

How Marketers Can Break Through The Automation Noise

Today’s marketers are all about automation. And why wouldn’t they be? It empowers marketers to do more with less, helps campaigns reach a global scale and provides us with the time we need to come up with The Next Big Thing. But the problem with marketing automation today is that everyone is doing it — and almost everyone is doing it poorly.

For example, how many times have you seen an email in your inbox address you with the good old fashioned “Hi [ENTER NAME],”? Or how many times did you get a follow-up email explaining that, oops, the previous email wasn’t meant for you? Automation can make marketing so easy that we literally forget about the human at the other end.

Buyers Want Personal

Let me throw some numbers at you to ensure this point hits home. According to an ON24-sponsored report from Harvard Business Review, four out of five marketers say they value human and personalized interactions over automated interactions. But those same marketers say the digital tools they use make it difficult to build genuine human interactions. In essence, we love personalization, but the everyday tools we rely on get in the way of building genuine connections.

And there are other reasons why marketers need to prioritize personalization. One great reason: personalization pays. According to a 2018 MarketingProfs study, marketers found a 19 percent increase in sales when businesses personalized web experience for a target account. In addition, a 2016 McKinsey study found personalization actually helped to cut acquisition costs in half.

So where does automation fit into all of this? Digital marketers are starting to understand how to make the most out of the marketing automation technologies they have and use them for a singular purpose. That purpose, from what I’ve seen at countless conferences and have discussed in just about as many conversations, is a better overall marketing experience. When used in service of a higher purpose, and combined with the right digital tools, automation can become the engine behind great, engaging, and genuine, experiences.

Marketing Automation Where It Counts

Take, for example, landing pages, the beating heart of many digital events. Under the right conditions, marketers can use automation to eliminate form-fills, one of the most tedious and registrant-repealing parts of signing up for digital events. We did this recently at ON24 and by getting rid of that small tedium — putting in names, numbers and email addresses — we crafted a better experience for return attendees and collected more accurate data in the process. This little experiment-in-automation was so successful, in fact, that we managed to see a significant jump in the number of registrants for a webinar series than we normally see.

The real way to harness the power of marketing automation is to pair it with interactive marketing tools, like webinars, that help you to build experiences and give you the ability to capture every action a prospect takes, assess that activity and share it with the sales team. There are two main reasons why recording and assessing activity is so great. First, it helps marketers hone in on their best leads and better understand audience behavior — creating the foundation for better deals and better content. Second, and best of all, feeding these qualified leads straight to sales provides a seamless conversation.

From Noise to Engagement

Webinar platforms can capture every click, question, download and more. This type of behavioral data will give you a much better picture of who your best leads and what their primary interests are. But that’s not all! By combining this webinar data with marketing automation and CRM systems, we can place these leads with this powerful conversational context into the hands of salespeople. Instead of following up on a webinar, salespeople are following up on a question, a download – even a theme if a prospect is watching a series of particular webinars — they’re continuing a conversation instead of trying to start one.

If you take a look from a 30,000-foot perspective you can see the big picture: that marketers and salespeople are starting to shift away from technology just for the sake of scale and towards technology for the sake of building an experience that converts. That’s something great. That’s something tangible. And that’s something that has to happen if we’re to get the most out of automation today.

The Everything Experience Comes to Marketing

Prospects, leads and customers want everything. They want all the relevant information you can provide them. They want your attention. They want the best deals possible. They want your commitment. They want this every time they interact with your organization. What they want, what they expect, is the everything experience.  

Like Amazon’s claim to be “the everything store,” B2B marketers need to provide “the everything experience,” to audiences at every stage of the buying cycle. Marketers need to develop, consolidate, personalize and publish a comprehensive experience encapsulating all the relevant content from first-touch and close-won to retention and upsell.  And marketers need to do it at scale for nearly every customer.

To their credit, marketing teams are organizing to provide “everything” experiences. But there are a few problems they need to tackle first. They need to know what goes into an everything experience, how an experience works and, finally, how to scale that experience to the variety of markets it needs to address.

The Elements of Everything

First, organizations need to start with the basics. This includes personas, a map to your buyer’s journey and a keen understanding of what content you have. Marketers should also know what resonates with audiences and where within the buyer’s journey that content is most relevant.

Once these elements are mapped out, marketers ought to fill in any content gaps in their buyer’s journey. Prioritize material that scale easily, like case studies, ebooks and blog posts. After that, look for opportunities to craft intimate messages, like videos and podcasts, that address a company’s specific pain point or stage of the buyer’s journey.  

Making The Everything Experience Work

Okay, so let’s say you have most, if not all, of the content you need to address your buyer’s journey. First: congrats — you have everything it takes to create an everything experience. All you have to do now is put the parts in the right order and present them with the help of content hubs. Here, digital tools — like ON24 Target or ON24 Engagement Hub — can help simplify the creation of an experience through standardization and scale.    

Assuming you’re using a digital tool, you’ll want to create different content hubs — the centerpieces of each experience. For example, you can create several content hubs that map to a typical buyer’s journey — top, middle, bottom (or awareness, consideration and decision) as well as a hub that helps new customers to onboard, or make use of, your solution. Combined, these hubs provide the everything experience.  

Once these hubs are outlined, it’s time to map your content to them. However. There are three elements you’ll want to emphasize: interactivity, two-way communication and personalization. Don’t worry, these aren’t complicated concepts.  

Interactivity simply means providing opportunities for visitors to click, download and otherwise interact with content. This can be as simple as providing a report to download or as complex as providing an on-demand webinar with additional content to interact with.

Two-way communication is any dialogue where you ask a question and the audience provides feedback — or vice versa. Polls, surveys, feedback prompts, on-demand webinars and “contact us” buttons are some great examples where you can dialogue with your audience.

Finally, personalize it. Hubs targeting a specific account, for example, should have personalized welcomes and content addressed to the account (even if it’s only in the title). Introduction videos, ones showing visitors how to interact with the hub, where relevant items are and how they can reach your team, are a great way to add a personal touch to your hubs as well.

Providing Everything at Scale

Alright. So you have your content, you have your hubs. You have, in essence, the everything experience in place. There’s just one thing left to do: scale it up to address a growing roster of accounts and industries.

Once you’ve got one in place, duplicate content experiences for different audiences is easy. Tweak your messaging, adjust your content and suddenly you’ve created an account-based marketing campaign.

And as you iterate, you can also assess. Specialized digital content hubs — like ON24 Target and ON24 Engagement Hub — are useful tools for content creators. Here’s why: they show who interacted with what content and how often. With this data, you can identify what connects, what doesn’t, who’s most interested in your services.

The best part is that you can continue to make this assessment over time. Depending on how you deploy your everything experiences, you can even A/B test titles, headlines and additional content to learn what you need more of, how you can make your hubs more interactive and provide the perfect everything experience every time.  

Consumers have enjoyed the everything experience for a long time. B2B buyers, consumers themselves, are starting to expect the same treatment. Being able to adapt to these demands means taking the content you have and serving it up differently. It means thinking just as much about the delivery of your content as the creation of it. The everything experience is everything marketing should be — providing audiences a seamless, unlimited way to engage with your brand. The leads will follow.

ON24 Products: How ON24 Target Helps You Hit the Personalization Bullseye

Put your buyer hat on and ask yourself one question: what influences you to buy today? Likely, the content experience you have with a brand guide you more than anything else. Think of consumer-focused companies like Amazon, Netflix, Nike and ClassPass; brands who win by delivering personalized and captivating experiences.

Consumers feel connected because these brands cater to them at every turn, from showing “what you might also like” to quick and attentive customer support and opportunities to engage with the brand. B2B clients and prospects deserve the same experience.

According to Salesforce Research’s second annual State of the Connected Customer, 82 percent of business buyers want a consumer-esque experience when buying for business. When targeting prospects or connecting with current customers, you can’t forget about what drives their decisions.

Let’s take a look at the numbers and see what buyers demand.

B2B Buying By The Numbers

Seventy-three percent of business-to-business buyers expect more personalized experiences and want the same level of hyper-personalized service as they receive in business-to-consumer mediums (Accenture, 2017). Even further, nearly half of buyers are looking for personalized content portals (Showpad, 2018).

Content portals combine personalization with accessibility, simplifying the buying process and making the purchase decision quicker and easier. What’s clear is that hyper-personalization, where brands deploy content and campaigns tailored for each customer based on interest and behavioral data, drives successful audience engagement.

Consumer-focused brands are known for their ability to serve campaigns and content based on buyer interest and previous interaction. That same thinking and methodology can be applied when targeting business buyers. Understanding what your audience cares about can better inform the content you produce and provide them along their buyer journey.

The Personalization Problem

While marketers agree that personalized experiences are important and necessary, they also say personalization is one of their biggest challenges. Factors such as time to produce and difficulties with design prevents marketers from delivering the experience that they know their buyers expect. Understanding what your audience cares about can better inform the content you produce and provide to them along their buyer journey.

Building Better Experiences

To help marketers scale personalized experiences for their audiences, ON24 created ON24 Target. ON24 Target offers tools and capabilities that make it easy to create personalized experiences in a few simple steps:

  • Design/Layout: Build personalized content experiences within minutes. Select and customize content layouts and easily drag and drop content to get the experience page exactly how you want it.
  • Select the Right Content: ON24 Target offers Content Performance Metrics such as viewing time, unique visitors and top viewer job titles. These insights are brought directly into the experience builder so marketers choose the right pieces of content for their target audience, enabling them to effectively deliver the personalization that buyers expect.
  • Engage Audiences: Once a page is built, your target accounts and prospects can easily engage with you content by rating it, commenting, or clicking on customized CTAs, allowing them to seamlessly connect with your brand or sales teams.
  • Track Interactivity: Similar to how consumer-focused brands serve content based on interactions, ON24 Target enables you to see how audiences engage with your content experiences and use that data to continually improve and optimize the content and experiences you build.

ON24 Target not only delivers a customized and highly-personalized content experience, but also makes the entire process incredibly easy—enabling marketers to scale their personalization efforts, shorten sales cycles and generate better leads.

Want to learn more about how you can create and deliver personalized experiences? Watch the ON24 Target product demo now!

 

6 Elements of Modern Content Marketing

B2B content marketing is having a rough go of it lately. Optimism is low even though content marketers are creating, sharing and promoting more content than ever before. The content created gets lost in the digital noise, the data collected isn’t thorough and the audiences reached aren’t receptive.

We know why and how B2B content marketers are failing. But how are they succeeding?  According to a joint study between ON24 and Heinz Marketing,  the marketers that get the most out of their content know how to drive engagement. What’s more, the successful marketers in the study all share certain traits.

More Content Marketing Tips

To provide you with a better idea of what’s working, we’ve consolidated the traits found in successful content programs into six attributes. These high-level qualities cannot be easily shoehorned into a content program, but marketers should use these attributes as guideposts as they move towards a content program based on engagement, rather than clicks.

Attribute One: Personalization

Successful content marketing programs customizer messaging for individual audiences. To do so, content creators must have a keen understanding of audience pain points, industry terminology and a robust library of personas to draw on — even at the expense of campaign efficiency.

Attribute Two: Interaction

Audiences need to interact with content, not stare at it. This means taking advantage of two-way conversations through digital media and in-person events. Driving a two-way conversation can help an audience understand what they need from a solution and help marketers better target and engage with audiences.

Attribute Three: Curiosity

Great content programs evoke curiosity in audiences. News updates, product releases, in-depth installation guides, expert commentary and more can all pique the interest of relevant attendees. Again, having a well-defined understanding of a target audience is necessary to know what makes them curious and what makes them click away.

Attribute Four: Personas

This entry should be no surprise given how much of content marketing depends on well-honed personas. With quality personas, marketers can bring out the personality in content and craft work that’ll actually get read, rather than glanced at.

Attribute Five: Precision

Up to 90 percent of content marketers create for sales goes unused. The solution isn’t, however, to create less. Instead, marketers need to make their content more precise. Assets should address the unique pain points their prospective customers face in the buying journey — even if it’s a single slide or quote.

Attribute Six: Brevity

Brevity is the soul of both wit and good marketing. Knowing when to say less — or provide less — can help marketers engage more. So, take a step away from the 20-page white paper and send a summary to your audience instead.

Rising Above the Noise at Sirius Decisions

 

ON24 has been a sponsor at the Sirius Decisions Summit for many years. It’s a great conference and a bellwether for the latest marketing trends. Every year, there are new buzzwords, “hot takes” and an onslaught of emerging technologies that are supposed to make us better marketers.

We seem to be plunging towards a future where all of our marketing will become completely automated and powered by intelligences far greater than our own. And this new world of marketing is all about digital signals. Tiny increments of data that tell us whether a set of ones and zeros would be more likely to buy something. What has gotten lost in this futuristic story? Our prospects and customers.

Well, this year something has changed. Maybe all of the talk about personalization and ABM has marketers finally taking a more customer-centric view of the world. Or maybe marketers are realizing all of this automation is starting to turn audiences off. I actually overheard one woman at the conference say “people are really starting to hate my marketing because there is just too damn much of it.” Yikes! Regardless of its origin, this year people were thinking a LOT about their audience’s experience. It’s this mindset, that could very well save marketing from itself.

More on building better audience experiences:

I felt this shift profoundly during the two break-out sessions I gave and the many conversations I had at our booth. Usually, all marketers ever want to talk about, with regard to webinars, are topics like how to drive higher registration or how to find better leads. This year, the focus was on how to deliver a better audience experience. And it’s about time.

To rise above the noise, marketers need to start thinking about how to build experiences that their prospects and customers will WANT to opt-in for, not run away from. All of these amazing marketing tools, and all of this great automation, were made to get us to our marketing, and lately, it has become our marketing. That’s where webinars are taking on a completely new role.

At SiriusDecisions, I talked about the “modern webinar”, an engagement-driven experience where audience members are interacting with your presenters, immersed in your content and fully experiencing your brand. The modern webinar is becoming more like TV programming than the PowerPoints many of us deliver. Instead of one-off webinars, I am seeing companies creating serialized programming, with established hosts, talking about topical issues with their guests. In many cases, these webinars don’t even have slides, just great conversation — and the audience is a part of that conversation. In these webinars, audience members are responding to polls, asking questions, downloading content, clicking on CTAs, tweeting and much more. It really is an experience. And these experiences are increasingly the tip of the spear for many marketing functions, including ABM, customer marketing and programs at every stage of the buying cycle. Wherever there is marketing, there are engaging webinar experiences connecting people to brands.

The true magic of the modern webinar is that if you build this model, something extraordinary happens: all of that engagement turns into data. Real data. Actionable data. Now instead of measuring clicks and opens, you are getting actual insights into the minds of your prospects and customers. In a recent report from Sirius Decisions, they called webinars the highest rated “human touchpoint.” This is how we put human engagement into our digital marketing.

At this year’s SiriusDecisions Summit, I could see the light bulb going on. Marketers from companies everywhere are beginning to figure out that to truly rise above the noise, you have to build immersive audiences experiences. And through these experiences, we will get much better at turning those ones and zeros into happy customers.

Want to know how you can break through the noise and connect with your audience? Download our joint report, “Break Through the Digital Noise: Drive Engagement, Action, Conversion and Loyalty.”

Why B2B Marketers Need to Drive Webinar Engagement

B2B marketers are faced with a crowded, attention-sucking environment. There’s a lot of digital noise out there, so it’s important to make the most out of opportunities proven to drive engagement. As it turns out, webinars are a great opportunity. According to Demand Gen Report’s annual Content Preferences Survey, 64 percent, or two-thirds of respondents say they’re willing to spend 20 to 60 minutes in a webinar.

But simply running webinars isn’t going to be enough. For B2B marketers to get the most out of webinars, they need to build events with engagement in mind — from polls and surveys to panels and pre-event questions. In fact, Demand Gen Report hit this point home in a recent article, “B2B Marketers Look To Modernize Webinar Experiences By Promoting Two-Way Engagement.

Click the links below to learn how webinars engage:

Making Way for Two-Way Dialogue in Webinars

Demand Gen Report’s Brian Anderson sat down to chat with several webinar experts to discuss how B2B marketers can craft webinars with engagement in mind and collected several great tips. Among those tips is providing opportunities to drive two-way dialogue in webinars.

When folks talk about two-way dialogue in webinars a few common tactics come up. Q&A sessions, polls, surveys and chat rooms are all common tools that can easily be deployed.

Combine these tools with varying webinar formats — such as expert panels, product demos and video briefs — and you have a great recipe for two-way conversations with attendees. Presenters can watch a webinar’s chat feed and respond to questions in real-time. Polls can give them a better understanding of where audiences are at and tailor the program to suit the audience.

Prepping Webinar Engagement

But two-way dialogue extends beyond the actual webinar. For example, marketers can empower their audience and allow them to dictate the topic and questions within a webinar by asking registrants to contribute questions before the event takes place.

Elle Woulfe, PathFactory’s Vice President of Marketing, uses this tactic when promoting webinars. According to Woulfe, the results are good, telling Demand Gen Report that collecting questions ahead of time helps prepare webinar panelists and encourages registrants to attend so they can see their questions answered.

Woulfe also tells Demand Gen Report that webinars can pull in even more questions and engagement when co-marketing panel webinars.

Making More With Webinar Leftovers

Finally webinars, it turns out, are content-rich opportunities. That is, they can easily be re-cut, reused and recycled into additional content. Podcasts, small videos, ebooks, YouTube videos can all be derived from a single webinar and can further engagement as time wears on.

Old webinars are actually really solid sources of engagement, too. In fact, according to the ON24 Webinar Benchmarks Report 2019, 36 percent of all webinar attendees only attend on-demand webinars. That’s a third of your overall attendees — and plenty of opportunities to drive more engagement.

For example, marketers can run old webinars as a simulive event — where a team member sits in on a replay and answers any questions that come through on chat. Marketers can also provide unique polls for attendees watching an always-on event or provide attendees with new, relevant information.

At the end of the day, B2B engagement is about knowing where audiences are most likely going to interact and reaching out to talk with them. Understanding your audience’s pain points is essential, but so is making it easy for them to share their concerns and questions with you. Find those opportunities within your webinar events and take advantage of them.

How ON24 Does Webinar Registration Without the Forms

This past month, we tested a new registration process for our Webinar Best Practices Series. Instead of filling out a cumbersome form, users simply click a button to add the webinar to their calendar, and voilà, they are registered. This simplified process lowers the barrier to registration and, so far, has led to an uplift in our numbers. After a few requests for an explanation of how it works we decided it was time to share it with our fellow webinerds!

How it works

The mechanics are simple. Note that, while we are using Marketo to accomplish this, it should also be possible with other automation platforms.

The first thing we did was create a simple landing page with buttons to add the webinar to the user’s calendar. We marked the page with both noidex and nofollow so search engines can’t find it. We’ll explain why soon.

ON24’s integration with Marketo means we can use any action to trigger a webinar registration flow. Generally we wait for a form-fill, but, in this case, what we’re looking for is a click on either of two particular landing page links.

The information in the calendar invites is stored as query strings at the end of the links, so make sure you strip everything after (and including) the question mark off of the end of the link.

After we set up the trigger, all we have to do is add our standard registration flow steps to the smart campaign. Once that’s done, we’re ready for the races.

Things to consider

This process does have two major limitations to consider:

  1. This only works for people who have your Marketo cookie. To combat this, we only included in email sends from Marketo and we made sure that page was not findable on Google.
  2. The process doesn’t work if people forward the email. Depending on your audience, this could be a big problem. So far, it hasn’t been for us, but we are still in the testing phase.