Last updated: June 8, 2018
Introduction and Scope
Information We Collect
We collect personal information directly from individuals, from third parties, and also automatically through the use of the Site. You do not have to provide us with your personal information to access much of the Site. However, if you choose not to disclose certain information, you can still visit our website, but you will not be able to create an account with us, and you may be unable to access certain options and services.
Information Collected Directly. We may collect personal information about you directly from you or from your company. For example, when you fill out a ‘Contact Us’ form, register for an account, signup for our mailing lists, register for events we host or sponsor, register for an account, post comments on the Site, or otherwise provide us information through the Site.
Generally, the information we collect includes your:
Information from Third Parties. We may receive name, company and business contact details from third parties, such as business partners, our resellers (so that we can deliver our Platform and related services) and third parties to whom you have expressed interest in our products and services, as well as information that you shared on social media platforms (subject to the respective platform terms and applicable laws).
How We Use Your Information
We use your information, including your personal information, primarily to market and provide our services to you. In particular, we may use your information as follows:
We also create and use anonymous and de-identified information to assess, improve and develop our business, products and services, and for similar research and analytics purposes. This information is not generally subject to the restrictions in this Policy, provided it does not identify and could not be used to identify a particular individual.
|Purpose of Processing (see above)||Legal Bases of Processing (EU Users)*|
Providing Support and Services
Responding to Your Requests
|Analytics and Improvement||
Marketing & Promotional Purposes
Protect Our Rights and Prevent Misuse
Comply with Legal Obligation
|General Business Operations||
* For the personal data from the EU that we process, this column describes the relevant legal bases for such processing under the GDPR (and local implementing laws of EU member states); this does not limit or modify the obligations, rights and requirements under the privacy laws of non-EU jurisdictions.
** For the personal data from the EU, the processing is in our legitimate interests, which are not overridden by your interests and fundamental rights. Our legitimate interests include assessing and improving our products and services, understanding our clients’ needs and interests so that we can make our services more useful to clients, providing clients with news, information and marketing materials that are more relevant, providing training opportunities for employees, improving how we analyze and assess the success of client campaigns, developing trend and benchmark reports, and similar purposes.
When We Disclose Your Information
We do not sell your personal information to third parties. In general, we disclose the personal information we collect as follows:
We may share aggregate or de-identified information with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual.
Cookies and Similar Devices
Clear GIFs, Pixel Tags and Other Technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (also referred to as web beacons, web bugs or pixel tags), in connection with our Services to, among other things, track the activities users of our Services, help us manage content, and compile statistics about usage of our Services. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Log Files. Most browsers collect certain information, such as your IP address, device type, screen resolution, operating system version, and internet browser type and version. This information is gathered automatically and stored in log files.
ON24 is headquartered in the United States and has operations and service providers in the United States and throughout the world. As such, we and our service providers may transfer your personal information to, or access it in, jurisdictions (including the United States, the UK and the European Union, Australia and Singapore) that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it, including through appropriate written data processing terms and/or data transfer agreements.
Privacy Shield: ON24 has certified its adherence to and will comply with the EU-U.S. and Swiss-U.S. Privacy Shield Principles, which can be found at https://www.privacyshield.gov/ (collectively, “Privacy Shield Principles”), with respect to the Platform Data we receive from the European Economic Area and Switzerland. You can review the Privacy Shield Principles, learn more about Privacy Shield, and view our Privacy Shield certification at https://www.privacyshield.gov/. ON24’s commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
If you are in the European Economic Area, and we process your personal information in a jurisdiction that the European Commission has deemed to not provide an adequate level of data protection (a “third country”), we will implement measures to adequately protect your personal information, such as putting in place standard contractual clauses approved by the European Commission or another measure that has been approved by the EU Commission as adducing adequate safeguards for the protection of personal information when transferred to a third country. You have a right to obtain details of the mechanism under which your personal information is transferred outside of the EEA; you may request such details by contacting us as set forth in the “Contact us” section below.
Security of Your Personal Information
ON24 has implemented processes in an attempt to protect your personal information from misuse. Your information may be stored and processed in the United States or any other country where ON24, its subsidiaries, or its third party service providers are located.
Control of Your Password(s)
You are responsible for all actions taken with your User ID and password, if any. Therefore, we recommend that you do not disclose your password to anyone. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf.
Protection of Children’s Personal Information
ON24 does not publish content that is targeted at children. The Site is not intended for minors under the age 16. We do not knowingly or specifically collect information about minors under the age of 16. If you believe we have unintentionally collected such information, please notify us as set out in the “Contact Us” section below.
Wherever your personal information may be held within ON24 or on its behalf, we take reasonable steps to protect the personal information that you share with us from unauthorized access or disclosure, including, without limitation, restricting access to certain portions of our website through access controls, and using firewalls. Regardless of the precautions taken by us, ON24 cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.
Your Choices and Rights
Access, Amend and Correct. If you wish to access personal information that you have submitted to us, to request the correction of any inaccurate information you have submitted to us, or to request deletion of your information, please send your request to email@example.com. We will review your request and make reasonable efforts to respond to it as soon as practicable. We may ask you for additional information so that we can confirm your identity.
Direct Marketing. You may always opt-out of direct marketing emails. If you would like to unsubscribe from ON24 email subscriptions or otherwise change your email preferences with ON24, please click here or follow the instructions in any ON24 promotional email that we send to you. We may continue to send you transactional or service-related communications, such as service announcements and administrative messages.
Complaints. We will take steps to try to resolve any complaint you raise regarding our treatment of your personal information. You also have the right to raise a complaint with the privacy regulator in your jurisdiction.
Users in the European Economic Area. Individuals in the EEA have the below rights with respect to their personal information.
Please contact us as set out in the “Contact Us” section below to exercise one of these rights. If we receive any requests from individuals related to the Platform Data, we will forward the request to the relevant clients.
As a general rule, we retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements. In general, for example, we will retain relevant contact information of clients, prospective clients and Site visitors for three years from the date of our last interaction with you and in compliance with our obligations under applicable laws. Our clients instruct us on how long to retain Client Data, which we handle as a data processor. We may retain personal information for longer where required by our regulatory obligations, professional indemnity obligations, or where we believe necessary to establish, defend, or protect our legal rights and interests or those of others.
Changes to the Policy
ON24 may update this Policy to reflect new or different privacy practices or to reflect changes in industry standards or legal requirements. Revisions will be posted on our website. This statement of privacy is for the information of our users and does not constitute a contract or modification of any contract. When changes are made to this Policy, ON24 will post a new version of this Policy here. If the changes will materially affect the way we use or disclose your personal information, we will endeavor to notify you in advance of the change, such as by sending a notice to the primary email address associated with your account or by posting a notice on the Site. We encourage you to periodically review this Policy for the latest information on our privacy practices.
ON24 welcomes your comments regarding this Policy. Please feel free to email us at firstname.lastname@example.org or via postal mail at ON24, Attn: Privacy, 50 Beale Street, 8th Floor, San Francisco, CA 94105.
EU Representative. Individuals in the EU may also contact us through our UK office at ON24 Ltd., Attn: Privacy, 6th Floor, 2 Kingdom Street, London W2 6BD, United Kingdom.