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Marketing Product Specialist - Part-time

United States - Charlotte

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Strategic Event Manager

United States - Remote

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ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized webinar and content experiences that businesses need to create engagement, deliver data, find demand and drive revenue.

Through the ON24 Platform, marketers can build data-rich, interactive webinar and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes — including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources — marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

The ON24 Strategic Event Manager is responsible for the delivery of customer events using ON24’s virtual product suite. Event managers are responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Strategic consultation and planning of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics.

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Bachelor’s degree or equivalent experience
2. Experience with Adobe Creative and Microsoft Office product suites
3. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time

1. An interest in learning about virtual events technologies and services
2. Integrity, creativity, high standards, persistence, and achievement oriented
3. Ability to thrive in a rapidly changing environment 
4. Sense of urgency to provide a rapid response to customer requests
5. Ability to communicate and collaborate effectively
6. Understanding of project management fundamentals

Essential Job Functions and Responsibilities

1. Provide project management guidance and act as a subject matter expert in conjunction with other ON24 personnel to execute high profile, large event, or otherwise strategic events with 100% success
2. Demonstrates comprehensive knowledge and competency regarding ON24 product suite
3. Ability to consult with customers on solutions that fit their needs on a per-event basis
4. Create, manage, and drive project timelines; ensure deliverables and milestones are met
5. Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
6. Act as product and subject matter expert
7. Actively participate and contribute in strategy discussions ensuring customers meet program goals and success metrics
8. Providing technical support and guidance during project implementations
9. Drive customer satisfaction with excellent customer service
10. Coordinate with all point of contact persons to manage the delivery of key event related elements
11. Perform webinar and virtual event related activities as necessary
12. Create and maintain collaborative customer documentation
13. Assist in providing training and mentorship to junior level employees

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Event Specialist – Part Time

United States - Charlotte

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized webinar and content experiences that businesses need to create engagement, deliver data, find demand and drive revenue.

Through the ON24 Platform, marketers can build data-rich, interactive webinar and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes — including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources — marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

The ON24 Event Specialist is responsible for the delivery of customer events using ON24’s virtual product suite. Event specialists are responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Managing live events
3. Customer training
4. Event troubleshooting and escalation

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Experience with Adobe Photoshop and Microsoft Office
2. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time
2. Ability to work on multiple priorities and/or projects simultaneously
3. Excellent troubleshooting, problem-solving and strategic thinking skills
4. Sense of urgency to provide a rapid response to client requests
5. Ability to work on multiple priorities and/or projects simultaneously
6. Excellent listening and communication skills, both verbal and written

Essential Job Functions and Responsibilities

1. Provide customer trainings prior to live event
2. Manage and monitor live event ensuring success
3. Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
4. Act as product and subject matter expert
5. Providing technical support and guidance
6. Drive customer satisfaction with excellent customer service
7. Perform webinar and virtual event related activities as necessary
8. Event specialists may be requested to work outside of regional business hours, on holidays, and/or weekends

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Event Manager

United Kingdom - London

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized webinar and content experiences that businesses need to create engagement, deliver data, find demand and drive revenue.

Through the ON24 Platform, marketers can build data-rich, interactive webinar and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes — including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources — marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

The ON24 Event Manager is responsible for the delivery of customer events using ON24’s virtual product suite. Event managers are responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Strategic consultation and planning of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics.

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Bachelor’s degree or equivalent experience
2. Experience with Adobe Creative and Microsoft Office product suites
3. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time

1. An interest in learning about virtual events technologies and services
2. Integrity, creativity, high standards, persistence, and achievement oriented
3. Ability to thrive in a rapidly changing environment 
4. Sense of urgency to provide a rapid response to customer requests
5. Ability to communicate and collaborate effectively
6. Understanding of project management fundamentals

Essential Job Functions and Responsibilities

1. Provide consultation, preparation, planning, and execution of events
2. Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
3. Act as product and subject matter expert
4. Actively participate and contribute in strategy discussions ensuring customers meet program goals and success metrics
5. Providing technical support and guidance during project implementations
6. Drive customer satisfaction with excellent customer service
7. Coordinate with all point of contact persons to manage the delivery of key event related elements
8. Perform webinar and virtual event related activities as necessary
9. Create and maintain collaborative customer documentation

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Customer Success Manager

United States - Remote

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• Successfully execute client engagements and act as client point-of-contact for project related issues
• Must be able to consistently meet project timelines and ensure client expectations are met and exceeded
• Facilitate Account Setup, implementation, training, and ongoing account review and modification
• Assist with the renewal process for annual renewal of accounts
• Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels
• Provide client training and support of ON24’s proprietary webcasting platforms
• Provide process and reconciliation of invoicing for ON24 products and services
• Provide Event Management services as needed
• Provide platform support through use of Support Ticketing System, email and phone

• At least 4 years of work experience in account management, Customer Service or Customer Success
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent organizational, planning, and communication skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented

• A solid understanding of live and on-demand streaming media technologies
• Must be prepared to work occasional non-standard hours and occasional travel

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Strategic Event Manager

United States - Remote

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized webinar and content experiences that businesses need to create engagement, deliver data, find demand and drive revenue.

Through the ON24 Platform, marketers can build data-rich, interactive webinar and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes — including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources — marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

The ON24 Strategic Event Manager is responsible for the delivery of customer events using ON24’s virtual product suite. Event managers are responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Strategic consultation and planning of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics.

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Bachelor’s degree or equivalent experience
2. Experience with Adobe Creative and Microsoft Office product suites
3. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time

1. An interest in learning about virtual events technologies and services
2. Integrity, creativity, high standards, persistence, and achievement oriented
3. Ability to thrive in a rapidly changing environment 
4. Sense of urgency to provide a rapid response to customer requests
5. Ability to communicate and collaborate effectively
6. Understanding of project management fundamentals

Essential Job Functions and Responsibilities

1. Provide project management guidance and act as a subject matter expert in conjunction with other ON24 personnel to execute high profile, large event, or otherwise strategic events with 100% success
2. Demonstrates comprehensive knowledge and competency regarding ON24 product suite
3. Ability to consult with customers on solutions that fit their needs on a per-event basis
4. Create, manage, and drive project timelines; ensure deliverables and milestones are met
5. Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
6. Act as product and subject matter expert
7. Actively participate and contribute in strategy discussions ensuring customers meet program goals and success metrics
8. Providing technical support and guidance during project implementations
9. Drive customer satisfaction with excellent customer service
10. Coordinate with all point of contact persons to manage the delivery of key event related elements
11. Perform webinar and virtual event related activities as necessary
12. Create and maintain collaborative customer documentation
13. Assist in providing training and mentorship to junior level employees

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Integration Operations Assistant (Part-Time)

United States - Remote

Apply Here

The Integration Operations Assistant provides support for ticket management, scheduling support calls for Integration Specialists, monitoring and triaging incoming notifications from various integration services, and Salesforce records management.

ON24 encourages employee career growth and rewards those with a passion for success. At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest-profile companies.

This is a part-time position: 20-25 hrs/week

Responsibilities:

• Managing, prioritizing and routing Integration Support Zendesk tickets
• Scheduling calls for Integration Support Specialists and customers
• Generating tickets and notifying customers when integration credentials expire
• Auditing integration services and creating Salesforce records to track services

Requirements:

• Experience with Zendesk
• Experience with Salesforce
• Well organized and able to provide high quality work 100% of the time
• Sense of urgency to provide a rapid response to client requests
• Ability to thrive in a rapidly changing environment

Optional:

• General understanding of lead management processes and data warehousing
• Experience in software or high-tech marketing
• Familiarity with marketing automation systems (Marketo, Eloqua, HubSpot, Pardot)

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior Platform Support Specialist

United States - Remote

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The Senior Platform Support Specialist is responsible for the support of all clients who require assistance using ON24’s Webcast and Virtual Show products and platforms. This person will be able to answer or escalate all questions regarding multiple products, services and platform issues, and facilitate the resolution of questions. The Support Specialist is the primary point of contact for supporting the ON24 clients, so they must have a positive attitude and desire to help others in utilization of the ON24 applications.  

PRIMARY RESPONSIBILITIES 

Your responsibilities include, but are not limited to: 

• Troubleshoot, resolve, and document technical issues received by ticketing system, chat, email and telephone inquiries.
• Participate on the Emergency Escalation Line during and after hours (staffed 24x7x365)
• Assist in maintaining the knowledge base of known technical issues and platform information
• Document tickets / chats managed in the support system for reporting and statistical analysis
• Provide support for webcast platform as needed.

ESSENTIAL EXPERIENCE 

• At least 2 years of work experience in customer support answering and managing technical inquiries. 
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
• Experience with CRM applications 
  

ESSENTIAL SKILLS 

• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline and with minimal oversight.
• Strong Problem-solving skills and the ability to identify issues and either resolve or provide alternatives to meet client needs
• Positive attitude and a desire to help others resolve problems and issues
• Ability to multi-task and manage multiple (sometimes competing) priorities and commitments concurrently
• Strong Internet and Web technical skills including intermediate knowledge of HTML, HTTP monitoring tools
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint. 
• Excellent organizational, planning, and communication skills.
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented
  

HIGHLY DESIRED EXPERIENCE  

• Understanding of live and on-demand streaming media technologies combined with a working knowledge of audio/video streaming and codecs
• Basic understanding of HTML, CSS, JavaScript and browser developer tools
• Experience providing telephone and text-based support
• Must be prepared to work occasional non-standard hours and on-call rotations.  

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Customer Experience Data Analyst

United States - Remote

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The Customer Experience Data Analyst will work across multiple Customer Success teams to compile and evaluate various data to assist in business decisions.  This person will be responsible for managing data sources, ensure their integrity and provide insights and suggestions based on the overall analysis of the various trends.    

The CX Data Analyst will also lead various efforts on measuring and tracking the customers overall experience with ON24.  

JOB RESPONSIBILITIES

• Work closely with the different groups in the Customer Success team to operate more effectively, create and track metrics across our operations, and share informative actionable insights
• Manage the Customer Experience Feedback Loop including various Surveys, NPS and other customer inputs to determine areas of improvement
• Work cross functionally with Product Marketing, Marketing, and Customer Success to collate and trend the overall customer experience.
• Partner with CS Leadership and cross-functional partners to find opportunities to increase operational trackability, efficiency, and scale our business effectively
• Leverage metrics to drive insights and influence business decisions
• Develop a strong prioritization framework to ensure team is focused on highest-value initiatives
• Ability to frame and break down complex business problems into key components and recommend practical solutions
• Monitor key performance metrics and use results to help the team be more effective in carrying out their mission of providing high-quality support
• Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data
• Build and Automate reports and dashboards in SFDC, Totango or Other systems
• Coordinate with stakeholders, gather requirements, identify data sources, and perform ad hoc analyses
• Identify process improvement opportunities or necessary process changes for better data collection
• Work cross-functionally with other departments as a customer advocate, communicate customer pain points and successes

ESSENTIAL EXPERIENCE

• At least 4 years of CX and/or Data Analyst experience in a high-tech environment.
• A bachelor's degree in Business, Computer Science, Information Systems, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• Strong Excel experience and experience creating Salesforce Dashboards

 ESSENTIAL SKILLS

• Outstanding people and project management skills.
• Experience in business development activities
• Proven client communication skills
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent organizational, planning, presentation, and communication skills. The ability to work effectively with all levels of the organization, and the ability to meet deadlines.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records

Apply Here

Event Manager

United States - Remote

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized webinar and content experiences that businesses need to create engagement, deliver data, find demand and drive revenue.

Through the ON24 Platform, marketers can build data-rich, interactive webinar and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes — including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources — marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

The ON24 Event Manager is responsible for the delivery of customer events using ON24’s virtual product suite. Event managers are responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Strategic consultation and planning of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics.

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Bachelor’s degree or equivalent experience
2. Experience with Adobe Creative and Microsoft Office product suites
3. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time

1. An interest in learning about virtual events technologies and services
2. Integrity, creativity, high standards, persistence, and achievement oriented
3. Ability to thrive in a rapidly changing environment 
4. Sense of urgency to provide a rapid response to customer requests
5. Ability to communicate and collaborate effectively
6. Understanding of project management fundamentals

Essential Job Functions and Responsibilities

1. Provide consultation, preparation, planning, and execution of events
2. Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
3. Act as product and subject matter expert
4. Actively participate and contribute in strategy discussions ensuring customers meet program goals and success metrics
5. Providing technical support and guidance during project implementations
6. Drive customer satisfaction with excellent customer service
7. Coordinate with all point of contact persons to manage the delivery of key event related elements
8. Perform webinar and virtual event related activities as necessary
9. Create and maintain collaborative customer documentation

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior Media Streaming Engineer

United States - Charlotte

Apply Here

ON24 is currently seeking a senior software engineer to help build and manage our growing HTTP media streaming infrastructure. As a senior engineer, you will be working to build high quality, low latency media streaming infrastructure to power ON24 webinars. T

his position will play a critical role in driving forward looking innovation, security and developing efficient applications. The ideal candidate will demonstrate initiative, self-motivation and critical thinking skills and have substantial experience working with 3rd party applications and complex systems architectures.

What you will be doing:

• Help design and develop media streaming applications using Wowza Media Streaming server
• Evangelize new scalable solution to allow for broadcast-level media streaming
• Work with the web application team to integrate new streaming solutions.
• Help design and develop elastic VOD media transcoding pipeline

Requirements:

• S. or M.S. Computer Science
• 7+ years of software development experience
• Knowledge of streaming media protocols: HTTP Live Streaming (HLS), DASH, RTMP, RTSP, etc
• Working knowledge of media codecs, formats, transports and container protocols, such as MPEG-2, H.264/AVC, AAC, AC3, MP4, TS, etc
• Experience in developing for media streaming servers. Experience using Wowza Media Streaming Server is a big plus.
• Experience building media transcoding pipelines for VOD.
• Experience in developing/deploying streaming infrastructure on cloud services
• Understanding of CDN architectures (caches, origin servers, proxies, etc)
• Hands on programming experience in Java
• Experience working with Closed Captioning standards, DRM and related technologies

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

UX Designer

United States - San Francisco

Apply Here

We are seeking an outstanding UX Designer who excels in web design and in application of the design process. Candidates should have a clear understanding of the various phases of a design process, different design methods and when to apply them. For this position, majority of your time will be focused on hands-on interface design. 

The ideal candidate will be expert at cross browser compatibility, responsive design, visual styling and be able to own a design from concept to final output. Candidate will be responsible for designing project specific UX solutions and developing simple, intuitive workflows and working on aesthetically pleasing visual styling.

This is a great time to join ON24 and the Design department here. We have exciting products that provide great value to our customers and there are key opportunities to enhance the UX and influence our design vision.

Role:

• Participate in Design discussions, product roadmap strategy and identify Design process to be applied
• Usability evaluation, ideation, wireframing, prototyping
• Visual styling, (spec and icons/logo creation)
• User studies

Qualification:

• Bachelor’s degree in Design/HCI
• Software: Sketch, Adobe Illustrator, Adobe Photoshop, etc.
• Understanding of current web design trends, desktop/ tablet/ mobile website trends, responsive design

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Engineering Manager, Back-End

United States - Charlotte

Apply Here

ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

As a manager, you will being be leading a distributed team of backend engineers across multiple products. The team owns the frontend stack for two of our most visible products. You will be responsible for the growth of the team members and the technology roadmap for these products.

Responsibilities:

• Manage performance and growth of the team
• Propose & implement practices to grow technology aptitude of the team.
• Participate with senior management in developing a long-term technology roadmap and modernize the technology stack.
• Work with product management team to define quarterly release goals.
• Contribute and collaborate with the team to architect and implement major technology initiatives
• Establish development practices to improve software quality and pace of development
• Provide technical leadership and mentoring to developers
• Contribute to risk identification and risk mitigation strategies associated with the architecture
• Evangelize and advocate for better technologies and tools

Required Skills:

• Self-starter, proactive, positive, creative, and flexible
• Deep understanding of technology landscape for microservices and containerization architectures
• 4+ years of experience in an engineering leadership position managing teams across multiple projects
• Hands-on experience building SaaS-based web application using Java Enterprise technology stack, Spring or similar framework
• Proven track record in leading migration effort towards microservices architecture
• Experience working with Azure or AWS’s cloud offering
• Discipline to document ideas and code in a clear, comprehensive and organized manner 
• Excellent written and verbal communication skills
• Ability to mentor and train developers

Education:

• Bachelor’s degree in computer science or equivalent

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.”

Apply Here

Sr. Software Engineer, Back End

United States - Remote

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ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

As a senior engineer you will working on some of our most visible products. These products get >2 million monthly hits. You will be a part of a young and agile team working across multiple time zones.

Responsibilities:

• Help design and build web application using Java Enterprise development stack
• Contribute to design and architecture discussion to enable secure, scalable and maintainable software
• Provide troubleshooting and 2nd-tier support for existing applications

Required Skills:

• 7+ years of development experience using Enterprise Java technology stack
• Advanced knowledge of JEE technologies with emphasis on JPA and JDBC.
• Ability to write complex SQL and tune them for optimal performance
• Experience with web application framework such as Spring.
• Experience with caching frameworks such as coherence, EH cache etc.
• Should be a good team player and willing to work in the fast-paced environment.
• Eager to learn fast-changing technologies and convert those ideas into implementation.
• Discipline to document ideas and code in a clear, comprehensive and organized manner 
• Excellent written and verbal communication skills

Plus:

• Experience with microservice architecture and development philosophy
• Hands-on experience developing solutions for cloud deployment
• Working knowledge of front-end technologies like HTML5, CSS, JS

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Sr. Software Engineer, Front-End

United States - Charlotte

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ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

As a senior engineer you will working on some of our most visible products. These products get >2 million monthly hits. You will be a part of a young and agile team working across multiple time zones.

Responsibilities:

• Build web applications optimized for mobile and tablet devices using the new HTML5 and related standards (CSS3, SVG).
• Implementing complex UI components in a fast-paced agile environment.
• Contribute to design and architecture discussion to enable secure, scalable and maintainable software
• Provide troubleshooting and 2nd-tier support for existing applications

Required Skills:

• Self-starter and passionate individual.
• 6+ years of development experience in front-end infrastructure.
• Experience with one or more front end frameworks or libraries like React (preferred), Angular, Vue or Backbone.
• Experience with task manager like webpack, grunt or gulp.
• Understanding and experience implementing different programming paradigms.
• First-hand experience in optimization techniques.
• Experience with unit testing.
• Discipline to document ideas and code in a clear, comprehensive and organized manner 
• Excellent written and verbal communication skills

Bonus:

• Experience designing and developing Node.js and NPM modules.
• Experience with video streaming protocols like MPEG-Dash, HLS and WebRTC is a big plus.
• Past experience defining GIT-based development.
• Experience with web-sockets. 
• JavaScript typecasting libraries like TypeScript or FlowType. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior Java Engineer

United States - San Francisco

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ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

As a senior engineer you will working on some of our most visible products. These products get >2 million monthly hits. You will be a part of a young and agile team working across multiple time zones.

Responsibilities:

• Being an individual contributor.
• Collaborating with the front-end and other back-end developers to discuss about the code design/architecture.
• Working with QA and Customer success team on need basis.
• Able to work on ad-hoc custom development requests on need basis.
• Support one or more platforms or applications from the back-end perspective.

Requirements:

• Bachelor’s degree in computer programming, computer science, or a related field.
• Java and JEEE developer with 5+ years of experience
• Should have recent work experience with the following technologies: JSP, Servlets, EJB 3, JPA, JMS, Oracle DB and Code repository tool like Perforce.
• Solid understanding of Application Servers (preferably WebLogic) and Web Servers (preferably Apache).
• Good to have knowledge on SAML, Apache Kafka, Weblogic Coherence, Shell scripts, APM tools and ELK stack.
• Some development knowledge & experience with HTML, JS and CSS.
• Excellent troubleshooting skills and problem-solving skills.
• Good verbal and written communication skills.
• A self-learner with minimal guidance

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records

Apply Here

Senior Technical Support Engineer

United States - San Francisco

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ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

As a senior technical support engineer you will be supporting our most visible products. These products get more than 10 million monthly hits.

Responsibilities:

• Provide troubleshooting and Level 1 support for existing applications.
• Build custom reports for clients and internal teams.
• Work closely with development team to identify platform issues and help to fix them.
• Work with Engineering Tools team to build newer tools which adds visibility to the platform behavior.

Required Skills:

• Experience with Java and JEEE development for 3+ years.
• Excellent troubleshooting and problem-solving skills.
• Should have recent work experience with the following technologies: JSP, Servlets, EJB 3, JPA, JMS.
• Strong SQL knowledge.
• Good to have knowledge on SAML, Apache Kafka, Weblogic Coherence, Shell scripts, APM tools and ELK stack.
• Some development knowledge & experience with HTML, JS and CSS.
• Good verbal and written communication skills.

Bonus:

• Solid understanding of basic Linux commands
• Solid understanding of Application Servers (preferably WebLogic) and Web Servers (preferably Apache).
• Working knowledge of Code repository tool like Perforce

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior Full Stack Engineer

United States - San Francisco

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ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

The Platform Tools team was established with the key objective to build tools & reports to improve the monitoring & managing of the Webcasting Platform. This is an internal facing team supporting “customers” from Engineering, Platform support and Network Operations teams.

As a senior engineer on Platform Tools team, you will help shape the growing array of tools and utilities we are building to improve efficiency across the engineering and support teams. We are especially looking for individuals who have are proactive and have the ability to take customer problem and deliver working solutions with quick turnaround time.

Responsibilities

• Work with various internal customer teams to understand their need and define requirements for new features to be developed
• Work with the team lead to define and deliver on release milestones.
• Design and develop new reports/tools using React+Node.js application
• Evangelize new tools and technologies to be incorporated to better serve the team’s mandate

Minimum Qualifications

• 6+ years of industry experience
• Bachelor's or master’s degree in Computer Science (or strong foundation in CS fundamentals such as design patterns, data structures and algorithms)
• Full stack development experience
• Experience with Reactive architectures and asynchronous code
• Strong (5+ yrs) React, (5+ yrs) NodeJS experience.
• Development experience with REST, JSON, HTTP, SSL and Caching
• Mastery in JavaScript.
• Strong (5+yrs) sql experience
• Understanding of Microservice architecture
• Understanding of software development processes and design and implementation
• Disciplined approach to development including QA and Design Patterns

Additional Preferred Qualifications

• Experience in handling complex sql query
• Experience in Java/Spring boot is plus

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior Software Engineer (Analytics)

United States - San Francisco

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ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines

As a senior engineer you will working on our Analytics products. You will be a part of a young and agile team working across multiple time zones.

Responsibilities:

• Help design and build Analytics application using Java Enterprise development stack
• Contribute to design and architecture discussion to enable secure, scalable and maintainable software
• Provide troubleshooting and 2nd-tier support for existing applications

Required Skills:

• 7+ years of development experience using Enterprise Java technology stack
• Advanced knowledge of JEE technologies with emphasis on JDBC.
• Ability to write complex SQL, PLSQL and tune them for optimal performance
• Working knowledge of front-end technologies like HTML5, CSS, JS
• Working with Datawarehouse solutions
• Should be a good team player and willing to work in the fast-paced environment.
• Eager to learn fast-changing technologies and convert those ideas into implementation.
• Discipline to document ideas and code in a clear, comprehensive and organized manner
• Excellent written and verbal communication skills

Plus:

• Analytics Experience
• Experience with Postgres
• Experience with Azure
• Experience with microservice architecture and development philosophy

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Engineering Manager, Media Streaming

United States - San Francisco

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ON24 is currently seeking a hands-on Engineering Manager to help build and manage our growing HTTP media streaming infrastructure. As a lead, you will be working to build high quality, low latency media streaming infrastructure to power ON24 webinars.

This position will play a critical role in driving forward looking innovation, security and developing efficient applications. The ideal candidate will demonstrate initiative, self-motivation and critical thinking skills and have substantial experience working with 3rd party applications and complex systems architectures.

What you will be doing:

• Hire and train new team members
• Help define and implement strategic projects working with senior leadership
• Lead and mentor team members to reach their maximum potential
• Help design and develop media streaming applications using Wowza Media Streaming server
• Evangelize new scalable solution to allow for broadcast-level media streaming
• Work with the web application team to integrate new streaming solutions.
• Help design and develop elastic VOD media transcoding pipeline

Requirements:

• S. or M.S. Computer Science
• 7+ years of software development experience
• 4+ years working in a Lead or managerial position
• Knowledge of streaming media protocols: HTTP Live Streaming (HLS), DASH, RTMP, RTSP, etc
• Hands-on knowledge of media codecs, formats, transports and container protocols, such as MPEG-2, H.264/AVC, AAC, AC3, MP4, TS, etc
• Experience in developing for media streaming servers. Experience using Wowza Media Streaming Server is a big plus.
• Experience building media transcoding pipelines for VOD.
• Experience in developing/deploying streaming infrastructure on cloud services
• Understanding of CDN architectures (caches, origin servers, proxies, etc)
• Hands on programming experience in Java
• Experience working with Closed Captioning standards, DRM and related technologies

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Executive Assistant

United States - San Francisco

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Reporting directly to the CEO, the Executive Assistant provides executive support in a one-on-one working relationship. The Executive Assistant serves as the primary point of contact for internal and external constituencies on all matters pertaining to the Office of the CEO.

The Executive Assistant also serves as a liaison to the board of directors and executive management team; organizes and coordinates executive outreach and external relations efforts as directed; and oversees special projects. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.

The Executive Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

RESPONSIBILITIES

Executive Support

• Completes a broad variety of administrative tasks for the CEO, including but not limited to: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
• Plans, coordinates and ensures the CEO's schedule is followed and respected. Provides "gatekeeper" and "gateway" for direct access to the CEO's time and office.
• Communicates directly, and on behalf of the CEO, with Board members and staff as directed.
• Provides a bridge for smooth communication between the CEO’s office and internal departments; demonstrating leadership to maintain credibility, trust and support with all office staff.
• Works closely and effectively with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Successfully completes deliverables with a hands-on approach, limited direction and accuracy.
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.

Board Support and Liaison

• Serves as the CEOs administrative liaison to board of directors
• Assists board members with travel arrangements, lodging, and meal planning as needed

Senior Management Liaison

• Participates as an adjunct member of the Executive Team including assisting in scheduling meetings and attending all or parts of meeting to note take and follow up with CEO and executive team as needed
• Assists in coordinating the agenda of executive team meetings and off-sites, and all staff meetings

QUALIFICATION

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members and external partners
• Expert level written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions

REQUIREMENTS

• Bachelor's degree preferred
• Strong work tenure: three to five years of experience supporting C-Level Executives in a technology environment
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media platforms

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.”

Apply Here

Manager, Content Marketing

United States - San Francisco

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There are a lot of content marketing jobs out there, but how many of them allow you to write about the thing you know the best...marketing? ON24 is on a mission to transform how companies connect with their prospects and customers by creating engaging digital experiences. It’s a fun story to tell and we want you to help us tell it.

We are hiring a Manager of Content Marketing, to help drive our message across all marketing programs. Reporting to the VP of Content Marketing, you will be responsible for supporting content needs across all marketing functions from promotional copy, to editorial content, to presentation building and much more.

Key Responsibilities include:

• Creating content in support of demand generation programs, including: Webinar decks, white papers, ebooks, promotional email copy, digital ad copy, and more
• Creating editorial content in support of campaigns, programs and exec coms
• Content creation for sales enablement programs
• Providing copy editing services across all marketing content creators
• Working with media team on video scripts
• Messaging and Positioning Support
• Partnering with brand team

Skills & Experience

• Creative writer and storyteller. Must write human
• 3-5 Years B2B content marketing experience
• Long form writing experience: White Papers, ebooks, Research     
• Short form writing experience: Promotional emails, blog posts, social 
• Advanced grammar and copy-editing skills
• Strong Powerpoint skills required
• Content management experience a plus
• You write fast and fun, and always find the better way to turn a phrase
• You’re writing doesn’t feel like marketing
• You don’t find writing content hard
• Must submit writing samples

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.”

Apply Here

Marketing Director EMEA

United Kingdom - London

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The Marketing Director EMEA must be a highly capable and experienced regional marketeer, passionate about demand generation including planning, message development, execution and ROI tracking. This role is best suited for a high achiever with proven ability of working well with a US HQ, and able to develop compelling B2B marketing programs both on the strategic and tactical level.

The position reports to the VP Marketing in our San Francisco, California headquarters and will also closely liaise with the VP EMEA in London.

STRATEGY & PROGRAMS

• Working closely with our VP of Marketing, develop and manage the execution of our EMEA demand generation strategy across all segments, for new business and expansion opportunities.
• Manage entire buying cycle, from acquisition to close, to improve pipeline growth and velocity across the funnel.
• Oversee, manage and optimize programs to increase conversion from net-new names to qualified leads to sales meetings and opportunities. 
• Direct database engagement programs across EMEA segments.  
• Measure and evaluate program results using a data-driven approach and reporting, and continuously work to improve funnel optimization.
• Partner closely with Sales and Marketing Leadership to ensure our programs are meeting and exceeding goals.

REPORTING & ANALYTICS

• Understand the customer journey and how to optimize and accelerate pipeline.
• Work in partnership with sales and marketing operations for consistent reporting and insights across programs.
• Collaborate with digital marketing and marketing operations to improve the health of the ON24 contact database, acquisition and engagement.
• Participate as a stakeholder in the development and management of the ON24 marketing technology stack, and work across teams to support and implement new and existing tools.
• Manage regional program budgets in consultation with cross-functional leadership.
• Explore new processes and technology to continuously improve demand generation operations and results.
• Support marketing leadership with pipeline forecasting to ensure sufficient coverage to achieve bookings targets.

TEAM LEADERSHIP

• Lead, manage, and motivate a growing team of demand generation marketers
• Prepare team plans, coordinate cross-functionally and communicate demand generation strategy to team and sales. 
• Work closely with SDR organization to align on programs. 
• Cultivate management skills among reports, fostering a culture of learning and upward mobility.

REQUIREMENTS

• BA/BSc degree qualification  

• Minimum of 8 years of marketing experience
• Minimum of 5 years of experience supporting and driving demand generation for a SaaS company
• Strong leadership skills, proven ability to build, motivate, and lead team to exceed expectations
• International experience a significant plus.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.”

Apply Here

Product Marketing Manager

United States - San Francisco

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Product Marketing at ON24 acts as the conduit between marketing, sales and product. We are building a team of resourceful, agile and entrepreneurial-minded people to directly impact the development and success of our platform of products and support our broader marketing team in championing our vision and product innovation.

The Product Marketing Manager will be responsible for an array of activities and deliverables and will ensure the advancement of sales and customer adoption. The product marketing manager will also be charged with working cross-functionally with the extended marketing team, sales and product management to develop engaging content and manage programs.

ON24 is on a mission to transform the way marketers market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinar and content experiences, understand audience behavior and turn that intelligence into action.
Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney. For more information, visit https://www.on24.com.

Responsibilities

• Messaging/Positioning/Collateral
  • Develop and maintain product messaging and positioning
  • Work closely with the sales enablement team to create content and collateral that support the sales cycle
  • Work with the extended marketing team to develop necessary product content (case studies, videos, website copy and blog posts) and manage on-going editorial calendars and campaign programs
• Strategy/Program Management
  • Customer advisory boards and beta programs
  • Product release communication and promotion
  • Customer surveys and feedback programs
  • New product launch planning and execution
• Analysis/Research/Reporting
  • Market research and validation
  • Product usage reporting and analysis
  • Competitive research across our suite of products

Skills and Experience

• Bachelor’s Degree in Marketing or related field
• 5+ years marketing experience (product marketing experience preferred)
• Comfortable and able to work cross-functionally
• Proven history of creating and executing effective marketing programs
• Excellent time management and project prioritization skills
• Comfortable using collaboration, marketing and CRM tools such as Slack, Marketo, SurveyMonkey, Salesforce and others.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.”

Apply Here

Account Executive, Expansion (Commercial)

United States - San Francisco

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The Account Executive, Expansion (Commercial) Sales role requires a highly organized and high energy individual who is comfortable interfacing with a diverse audience ranging from marketing to corporate IT, and is able to tailor their message accordingly.

Responsibilities

• Leverage relationships in an assigned set of existing enterprise accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales.
• Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.
• Travel, as required, to meet prospects and customer face-to-face. Approximately 10-15% travel.

 Required Experience 

• 3-5 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience in developing new business relationships with all levels of enterprise organizations; a true hunter mentality who strives for the close.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree in Communication, Business, Marketing, or related fields, or relevant experience.

 Essential Skills

•  Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers.
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Here

Account Manager

United States - Remote

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The Account Manager, role requires a highly organized and high energy individual who is comfortable interfacing with a diverse audience ranging from marketing to corporate IT, and is able to tailor their message accordingly.

Responsibilities

• Leverage relationships in an assigned set of existing accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales.
• Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references.
• Track, organize, and close a large number of pending renewal opportunities.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.

 Required Experience  

• 2-5+ years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience in developing new business relationships and expanding into other divisions
• A true hunter mentality who strives for the close.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree in Communication, Business, Marketing, or related fields, or relevant experience.

Essential Skills  

• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers.
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Account Executive, Enterprise - Midwest

United States - Remote

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our engagement platform to new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 5-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Sales Development Representative

United States - Charlotte

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The Sales Development Representative (SDR) is responsible for prospecting to generate leads and opportunities for Account Executives in the Acquisition and Expansion organization. This is a great opportunity to join ON24’s sales organization and begin the path towards becoming an Account Executive. You’ll be trained to sell our market-leading Webinar-Based Marketing Solutions, and will also have access to our Mentorship from ON24’s top salespeople.

Successful SDRs have an opportunity to become a quota-carrying Account Executive in 12-18 months. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment.

 Job Details

• 75% calling and emailing companies (outbound) to schedule meetings for the Enterprise sales team. Uncover, qualify, nurture, and build the sales opportunity pipeline for sales force.
• 15% calling marketing-generated (inbound) leads to qualify and schedule meetings for the Enterprise Acquisition sales team.
• 10% Miscellaneous tasks such as email campaigns and other tasks.

 Your Skills and Experience

• A hunter mentality to find and cultivate new business.
• Bachelor degree or equivalent years of experience preferred.
• Experience and previous success with prospecting and selling via phone.
• Proven success in a role with weekly, monthly, and quarterly targets.
• Must be a self starter who is able to drive self towards goals.
• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.
• Experience with tools such as SalesForce.com, Hoovers, and “standard” inside sales tools is a plus

Benefits & Perks!

• Competitive base salary + comission (uncapped) + stock options
• 401k Matching plan
• Excellent Health, Medical & Vision Insurance plans
• Monthly catered lunches
• Strong team culture
• Monthly team outings & events
• 15 days of PTO + paid holidays

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Here

Account Executive, Enterprise - Southeast

United States - Remote

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our engagement platform to new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 5-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Here

Senior Account Executive - Enterprise

Japan -

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our Elite self-service webcasting platform to new and existing customers across Japan. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience.
• Fluent in Japanese & English.
• 6+ years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

 Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Here

Sales Development Representative - APAC

Australia - Sydney

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Successful SDRs have an opportunity to become a quota-carrying Account Executive in 12-18 months. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment.

Job Details

• 75% calling and emailing companies (outbound) to schedule meetings for the Enterprise sales team. Uncover, qualify, nurture, and build the sales opportunity pipeline for sales force.
• 15% calling marketing-generated (inbound) leads to qualify and schedule meetings for the Enterprise Acquisition sales team.
• 10% Miscellaneous tasks such as email campaigns and other tasks.
• Provide supplemental in-depth product demonstrations for all ON24 products and services.
• Manage proof-of-concepts and provide training for prospects/clients evaluating the ON24 platform.

• Plan, manage and execute platform and streaming tests for all aspects of the service with clients and prospects when needed.

• Assist product development and engineering groups with beta test programs, and other tasks as needed.
• Write technical responses to RFPs, RFIs, and prospect questionnaires. Handle online and face-to-face presentations as required.

 Your Skills and Experience

• A hunter mentality to find and cultivate new business.
• A BA/BS degree, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• Experience and previous success with prospecting and selling via phone.
• Proven success in a role with weekly, monthly, and quarterly targets.
• Must be a self starter who is able to drive self towards goals.
• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.
• Experience with tools such as SalesForce.com, Hoovers, and “standard” inside sales tools is a plus
• Previous working knowledge of software-as-a-service (SaaS), CRM’s, Marketing Automation Systems a plus. Experience selling/supporting SaaS is highly desired.
• Familiarity with streaming media protocols, audio/video encoding applications, content delivery networks (CDNs), and signal acquisition methodologies, is a strong plus.

 Salary is up to 65,000 AUD

Applications are accepted from 5/21/2020 to 06/21/2020

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Deal Desk Intern

United States - San Francisco

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Credit and Collection Specialist

United States - San Francisco

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ON24 is seeking a motivated team member for the role of Credit and Collections Specialist. The Credit and Collections Specialist will work well and thrive in a goal-oriented collections department. We are adding customers every day. This group will focus on process and system improvement projects.  

This role is high visibility within ON24. The ideal candidate has experience in Credit and Collections, preferably in the software or high-tech industry. The Credit and Collections Specialist should possess excellent written and verbal communication skills as the position interfaces directly with our customers as well as our sales and customer success teams.

Specific responsibilities include:

• Post daily deposits and credit card payments
• Generate daily cash reports in Excel for the team and management
• Communication with customers daily to ensure timely collection of accounts receivable
• Conduct timely research, analysis and decision making for resolution of disputed items, short/over-payments
• Work with the invoicing team to resolve billing disputes and credit note requests
• Promote strong working relationships between the Credit & Collection functions and all other internal departments
• Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations
• Ensure new customers are well understood.
• Enlist the efforts of sales and customer support when necessary to accelerate the collection process

Requirements:

• 1-2 years of relevant Accounts Receivable/Credit & Collections experience, preferably in SaaS companies
• Self-motivated and strong problem-solving skills
• Passionate on fully resolving customer issues with a focus on ensuring ON24 is easy to deal with.
• Excellent written and verbal communication skills – ability to compose effective and accurate correspondence cross-functionally with various internal stakeholders and external customers
• Proficiency in Outlook and Excel required
• Prior experience with ERP tools and systems - Salesforce and NetSuite a plus

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

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Order Administration & Billing Specialist

United States - San Francisco

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The Order Administration & Billing Specialist is responsible for ensuring the accuracy and completeness of recurring revenue invoices. This includes verifying contract terms, researching billing discrepancies, and escalating unresolved issues. This position is highly research and detail oriented, requiring strong analytical and problem-solving skills.

Specific responsibilities include:

• Assist the Manger, Billing and Collections with overseeing the operations of the Billing department while also performing their own duties in Billing.
• Assist management with process implementation, systems automations, and policy improvement initiatives.
• Collaborate with management on reporting, metrics, forecasting, and planning.
• Ensure that all billing deadlines are met.
• Partner with other internal stakeholders in order to resolve complex and time-sensitive billing issues.
• Provide exceptional customer support to both internal and external customers.
• Generate invoices on a daily basis.
• Participate in the transition from a manual billing process into a system-automated billing process.
• Maintain meticulous system notes and up-to-date customer information within Microsoft Dynamics Great Plains.
• Complex reconciliation for customers with multiple contracts, business units, and purchase orders.
• Ability to quickly and efficiently submit and track invoices in various external portals.
• Partner with the Collections Team in order to resolve billing disputes.
• Maintain impeccable records of all billing and credit transactions requiring management override and exception handling.
• Special projects assigned by manager

Requirements:

• 1+ year billing experience
• SaaS, marketing, media space experience is a plus.
• Experience in high-growth business environment.
• Extensive experience with high volume, low dollar transactions.
• Ability to effectively communicate with people in all levels of the company.
• Strong attention to detail, exceptional negotiating and organizational skills; capacity to multi-task and manage competing priorities.
• Must be comfortable in a fast-paced environment
• Experience with NetSuite and Salesforce preferred but not required
• Proficient in MS Office.
• Accounting or Finance degree preferred
• Must be willing to work overtime as needed.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Join our APAC Talent Community

Australia - Sydney

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Join our team and experience ON24!

It's fun to work in a company where people truly believe in what they're doing. At ON24, we are focused on customer success with a core belief that every team member has a customer, either internal or external. We also seek to promote an environment of candor, mutual respect, teamwork, innovation, humility, and giving back to the communities in which we have employees, customers, and partners.

Job Description

The ON24 APAC team continues to hire the best and brightest in the Marketing SaaS space.  Click "apply now" above to join our APAC talent community to stay up to date with the latest jobs and news from the ON24 team!

If you have a successful track record in enterprise SaaS sales as a Solution Consultant (presales), Account Executive, Account Manager, or Customer Success, join our talent community today so you don't miss potential career opportunities with ON24!

About ON24

ON24 is the global leader in webinar-based marketing solutions and we’re growing quickly with tremendous market opportunity. We have 400+ employees and 8 global locations.  

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.

Click "apply now" below to join our Talent Community!

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