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Virtual Events Manager

United States - Charlotte

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The ON24 Virtual Event Manager role is responsible for delivery of customer projects on the ON24 Virtual Environment Management platform. This includes managing multiple simultaneous projects, coordination of setting up virtual environments and training the customer(s) on ON24 product platforms.

This role requires a highly detail-oriented individual who is comfortable with project management, interfacing with customers under fast-paced, time-critical timelines and has excellent critical thinking skills.  Customer service, a keen understanding of technology, and thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest-profile companies.

Responsibilities

• Create, manage and drive project timelines; ensure deliverables and milestones are met and act as the primary point of contact for customers and project owners.
• Actively participate in strategy discussions; ensuring customers meet program goals and success metrics
• Train customers on ON24’s Virtual Environment Management platform
• Providing technical support and guidance during project implementations and / or virtual live days
• Drive client satisfaction with excellent customer service
• Use ON24’s virtual product suite to set up webcast and virtual event elements such as registration pages, emails, content, locations, surveys, archives and other event elements
• Coordinate with Event Managers to manage the delivery of key event related elements
• Perform other webcast and virtual event related activities as necessary

Required Experience

• Bachelor’s degree with minimum two years corporate project management experience
• Experience with Adobe Creative and Microsoft Office product suites
• Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

• Well organized and able to provide high quality work 100% of the time
• An interest in learning about virtual events technologies and services
• Integrity, creativity, high standards, persistence, and achievement oriented
• Ability to thrive in a rapidly changing environment 
• Sense of urgency to provide a rapid response to customer requests
• Ability to communicate and collaborate effectively

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Customer Success Support Specialist - Part Time

United States - Charlotte

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Awarded the Charlotte Observer’s Top Places to Work in Charlotte, NC, ON24 is seeking a Customer Service Support Specialist to assist with the setup, execution, and coordination of webcasts and virtual events. This role requires a highly detail-oriented individual who is comfortable interfacing with customers under fast-paced, time-critical situations and has excellent troubleshooting abilities.  Customer service skills and keen understanding of technology are critical components of this role. 

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest-profile companies.

Responsibilities

• Use ON24’s virtual product suite to set up webcast and virtual event elements such as registration pages, emails, content, locations, surveys, archives and other event elements
• Coordinate with Event Managers to manage the delivery of key event related elements
• Perform event related tasks, such as conference bridge scheduling, work order processing, data input, answering event audience member inquiries, location design edits and custom reports generation
• Work in a customer facing capacity to provide live webcast & virtual show monitoring and platform trainings
• Perform other webcast and virtual event related activities as necessary

Required Experience

• Strong technical skills and some knowledge of HTML and/or CSS
• Experience with Adobe Creative and Microsoft Office suites

Essential Skills

• Well organized and able to provide high quality work 100% of the time
• An interest in learning about virtual events technologies and services
• Integrity, creativity, high standards, persistence, and achievement oriented
• Ability to thrive in a rapidly changing environment 
• Sense of urgency to provide a rapid response to client requests
• Ability to communicate effectively

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Platform Support Specialist

Australia - Sydney

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PRIMARY RESPONSIBILITIES 

Your responsibilities include, but are not limited to: 

• Troubleshoot, resolve, and document technical issues received by ticketing system, chat, email and telephone inquiries.
• Participate on the Emergency Escalation Line during and after hours (staffed 24x7x365)
• Assist in maintaining the knowledge base of known technical issues and platform information
• Document tickets / chats managed in the support system for reporting and statistical analysis
• Provide support for webcast platform as needed.

ESSENTIAL EXPERIENCE 

• At least 2 years of work experience in customer support answering and managing technical inquiries. 
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
• Experience with CRM applications 

ESSENTIAL SKILLS 

• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline and with minimal oversight.
• Strong Problem solving skills and the ability to identify issues and either resolve or provide alternatives to meet client needs
• Positive attitude and a desire to help others resolve problems and issues
• Ability to multi-task and manage multiple (sometimes competing) priorities and commitments concurrently
• Strong Internet and Web technical skills including intermediate knowledge of HTML, HTTP monitoring tools
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint. 
• Excellent organizational, planning, and communication skills.
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented

HIGHLY DESIRED EXPERIENCE  

• Understanding of live and on-demand streaming media technologies combined with a working knowledge of audio/video streaming and codecs
• Basic understanding of Flex, CSS, and JavaScript Experience providing telephone and chat based support
• Must be prepared to work occasional non-standard hours and on-call rotations.  

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Platform Training Facilitator (Part-time)

United Kingdom - London

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The Platform Training Facilitator is responsible for ensuring our customers are provided the necessary training and support to be successful in their webinar programs.  This person must have a passion for teaching others, have or be able to develop a high level of proficiency with the ON24 platform and be able to interact effectively with customers. The person should also be adept in identifying and prioritizing the training needs of each customer.

PRIMARY RESPONSIBILITIES

• Coordinate with Directors/CSMs to identify and prioritize customer training needs
• Work in a customer facing capacity to provide training on ON24’s product suite
• Provide guidance on event set up and execution of live webinars and other event types
• Follow-up with customers and internal teams as needed once training is completed
• Drive client satisfaction with excellent customer service

REQUIRED EXPERIENCE

• Bachelor’s Degree and at least 1-2 years of work experience in training and/or instructional design
• Strong internet/web technical skills and experience with Microsoft Office product suites
• Experience developing and delivering presentations

 

ESSENTIAL SKILLS

• Desire and enthusiasm for training others
• Ability to work and communicate effectively across teams at various levels, driving out learning needs and gathering information to update and/or develop training materials
• Strong level of professionalism and credibility; able to effectively influence peers and clients
• Ability to work with minimal supervision
• Excellent organizational, planning, and communication skills

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Engineering Manager

United States - San Francisco

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ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

As a manager you will be responsible for full-stack development team responsible for one of our most visible applications. These applications get >2 million monthly hits (and growing!) and have direct impact on ON24’s Webcasting business.

Responsibilities:

• Manage performance and growth of full-stack team of engineers
• Propose & implement practices to grow technology aptitude of the team.
• Participate with senior management in developing a long-term technology roadmap and modernize the technology stack.
• Work with product management team to define quarterly release goals.
• Contribute and collaborate with the team to architect and implement major technology initiatives
• Establish development practices to improve software quality and pace of development
• Provide technical leadership and mentoring to developers
• Contribute to risk identification and risk mitigation strategies associated with the architecture
• Evangelize and advocate for better technologies and tools

Required Skills:

• Self-starter, proactive, positive, creative, and flexible
• 5+ years engineering leadership experience managing a distributed full-stack team
• Prior experience as Technical Lead/Architect is a plus
• Deep understanding of technology landscape for microservices, containerization architectures, SaaS web applications, Video streaming technologies
• 10+ years of hands-on experience designing and developing highly scalable web applications using Java enterprise stack (or similar backend technologies) and Web technologies (JS, CSS, HTML5)
• Experience of designing/developing services for cloud platforms (Azure, AWS)
• Excellent written and verbal communication skills
• Ability to mentor and train developers

Education:

• Bachelor’s degree in computer science or equivalent

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Technical Lead, Back-end

United States - San Francisco

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Technical Lead, Backend Platform

ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

As a technical lead, you will be owning the architecture and technology roadmap for some of our most visible products. These products get >2 million monthly hits. You will be a part of a young and agile team working across multiple timezones.

Responsibilities:

• Own the design and architecture of multiple projects to enable secure, scalable and maintainable software
• Own the technical roadmap and technical debt elimination, balancing time, resource, and quality constraints to achieve business and strategic goals and requirements
• Provide technical leadership and mentoring to developers
• Establish development practices to improve software quality and pace of development
• Contribute to risk identification and risk mitigation strategies associated with the architecture
• Evangelize and advocate for better technologies and tools

Required Skills:

• Self-starter, proactive, positive, creative, and flexible
• Deep understanding of technology landscape for microservices and containerization architectures
• Experience building SaaS-based web application using Java Enterprise technology stack
• 4+ years of experience in a technical leadership position.
• Proven track record in leading migration effort towards microservices architecture
• Experience building highly scalable web application using caching solutions like Oracle coherence, EH cache
• Experience designing software solutions for hybrid data center environments (cloud and on-premise deployment)
• Experience working with Azure or AWS’s cloud offering
• Discipline to document ideas and code in a clear, comprehensive and organized manner 
• Excellent written and verbal communication skills
• Ability to mentor and train developers

Education:

• Bachelor’s degree in computer science or equivalent

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Technical Lead, Front-End

United States - San Francisco

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ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

As a technical lead, you will be owning the architecture and technology roadmap for some of our most visible products. These products get >2 million monthly hits. You will be a part of a young and agile team working across multiple time zones.

 

Responsibilities:

• Own the design and architecture of multiple projects to enable secure, scalable and maintainable software
• Own the technical roadmap and technical debt elimination, balancing time, resource, and quality constraints to achieve business and strategic goals and requirements
• Provide technical leadership and mentoring to web developers
• Establish development practices to improve software quality and pace of development
• Contribute to risk identification and risk mitigation strategies associated with the architecture
• Evangelize and advocate for better technologies and tools

 

Required Skills:

• Self-starter, proactive, positive, creative, and flexible
• Deep understanding of frontend development landscape
• 10+ years of frontend development experience using modern JavaScript frameworks like React/Angular/Redux
• 5+ years of experience in a technical leadership position.
• Experience leading projects involving migration of technology stack
• Experience defining GIT-based development workflow.
• Experience designing and developing Node.js & NPM modules
• Experience working with video streaming protocols like MPEG-DASH, HLS, WebRTC
• Hands-on experience using web build, deployment, productivity, caching technologies including Webpack/Chunks, Grunt/Gulp/NPM scripts, Redis/ETag/LocalStorage, etc. is a plus
• Discipline to document ideas and code in a clear, comprehensive and organized manner 
• Excellent written and verbal communication skills
• Ability to mentor and train developers

Education:

• Bachelor’s degree in computer science or equivalent

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Sr. Front-End Engineer

United States - San Francisco

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ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

As a senior engineer you will working on some of our most visible products. These products get >2 million monthly hits. You will be a part of a young and agile team working across multiple time zones.

Responsibilities:

• Build web applications optimized for mobile and tablet devices using the new HTML5 and related standards (CSS3, SVG).

• Implementing complex UI components in a fast-paced agile environment.

• Contribute to design and architecture discussion to enable secure, scalable and maintainable software
• Provide troubleshooting and 2nd-tier support for existing applications

 

Required Skills:

• Self-starter and passionate individual.
• 6+ years of development experience in front-end infrastructure.
• Experience with one or more front end frameworks or libraries like React (preferred), Angular, Vue or Backbone.
• Experience with task manager like webpack, grunt or gulp.
• Understanding and experience implementing different programming paradigms.
• First-hand experience in optimization techniques.
• Experience with unit testing.

• Discipline to document ideas and code in a clear, comprehensive and organized manner 
• Excellent written and verbal communication skills

 

Bonus 

• Experience designing and developing Node.js and NPM modules.

• Experience with video streaming protocols like MPEG-Dash, HLS and WebRTC is a big plus.
• Past experience defining GIT-based development.
• Experience with web-sockets. 
• JavaScript typecasting libraries like TypeScript or FlowType. 

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Sr. Back-End Engineer

United States - San Francisco

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ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

As a senior engineer you will working on some of our most visible products. These products get >2 million monthly hits. You will be a part of a young and agile team working across multiple time zones.

Responsibilities:

• Help design and build web application using Java Enterprise development stack
• Contribute to design and architecture discussion to enable secure, scalable and maintainable software
• Provide troubleshooting and 2nd-tier support for existing applications

Required Skills:

• 7+ years of development experience using Enterprise Java technology stack
• Advanced knowledge of JEE technologies with emphasis on JPA and JDBC.
• Ability to write complex SQL and tune them for optimal performance
• Experience with web application framework such as Spring.
• Experience with caching frameworks such as coherence, EH cache etc.
• Should be a good team player and willing to work in the fast-paced environment.
• Eager to learn fast-changing technologies and convert those ideas into implementation.
• Discipline to document ideas and code in a clear, comprehensive and organized manner 
• Excellent written and verbal communication skills

Plus

• Experience with microservice architecture and development philosophy
• Hands-on experience developing solutions for cloud deployment
• Working knowledge of front-end technologies like HTML5, CSS, JS

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IT Site Administrator

United States - Charlotte

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ON24 is looking for a responsible, technical, forward-thinking individual to fill our IT Site Administrator position, a full-time role in our Charlotte NC, office.

The IT Site Administrator will work collaboratively with other IT team members to successfully deploy and operate our corporate infrastructure. Your focus will be installing, configuring, and troubleshooting technology problems related to all corporate services.
He / She will be working autonomously away from HQ and will be responsible for the IT site function in Charlotte, New York and the London offices. He / She will provide escalation for end user support issues and will work with other departments to make sure those locations stay up and are productive.

This position requires an individual who is detail-oriented, able to adapt under stressful conditions, can multitask and possesses solid technical, communication and customer service skills.

Are you ready to work with an exciting technology stack with an awesome team?   

JOB RESPONSIBILITIES

• Will be responsible for the ongoing administration of corporate servers, Windows domain controllers and other enterprise-wide services including Active Directory, Print Services, TCP/IP, DHCP, WSUS, WDS, Group Policy and more.
• Responsible for the day-to-day operations, building, troubleshooting, and configuring of Windows based machines including servers.
• Mentor other team members and collaborate with other departments to ensure site productivity.
• Provide tier 1 and 2 technical desktop support for ON24’s internal and remote employees through phone, IM, e-mail, and in-person utilizing our HelpDesk ticketing system.
• Will own inventory of IT site assets that support the ON24 corporate environment.
• Execute disciplined change control and documentation.
• On-call/off-hours emergency work may be required at times.

ESSENTIAL EXPERIENCE

• BS degree or equivalent with 4-6 years of previous System Administration or similar in a 24/7 corporate environment is required.
• Proficient-level knowledge of systems and site infrastructure design and administration.
• Experience with PowerShell/PowerCLI and Shell is required.
• Experience with VMware hypervisor is required.
• Experience with Windows 10, Server 2008/R2, Server 2012/R2, Server 2016 is required.
• Deep experience with Microsoft Office 2016, Office365, Active Directory, Print Services, TCP/IP, DHCP, Group Policy, firewall, networking, DNS, WSUS, WDS or other imaging technology is required.
• Experience creating solid documentation is required.
• Experience with UPS power systems and HVAC is required.
• Experience dealing with telecommunications companies, Internet technologies, ISDN PRIs and VoIP is preferred.
• Hardware Experience with Dell, Apple and HP is preferred.
• Experience with Symantec ITS (Altiris) 8.1 is a plus.
• Experience with Check_MK, Nagios, Munin and/or other monitoring solutions is a plus.

ESSENTIAL SKILLS

• Ability to learn quickly to tackle new and technically complex problems with courage and tenacity.
• Ability to work in a fast-paced environment with changing needs and requirements.
• Must have demonstrated ability to approach emerging problems quickly and with flexibility.
• Patience and the ability to work with different teams and departments. 
• Must be a detail-oriented and organized thinker who is goal-oriented with effective communication and customer service skills.
• Must be willing to work with different time zones and coordinate work tasks.

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Windows Desktop Administrator

United States - Charlotte

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ON24 Inc, is looking for a responsible, technical, forward thinking individual to fill our Windows Desktop Administrator full-time position in our Charlotte, NC office. The Windows Desktop Administrator is responsible for supporting our internal end-user community within ON24.

Your focus will be installing, configuring, and troubleshooting technology problems related to users’ desktops, laptops and servers. He / She will work with other IT staff members to ensure the highest degree of functionality and reliability to our end-users. He / She will utilize a flexible schedule to provide additional support via remote methods to our remote offices and remote users throughout the world.

This position requires an individual who is punctual, detail-oriented, able to adapt under stressful conditions, can multitask and possesses solid technical, communication, and customer service skills.  

 JOB RESPONSIBILITIES

• Provide tier 1 and tier 2 technical desktop support for ON24’s internal and remote employees through phone, IM, e-mail, and in-person utilizing our HelpDesk ticketing system.
• Responsible for the day-to-day tickets, building, troubleshooting, and configuring of Windows/OSX based machines.
• Responsible for the deployment of employee systems in office and remote.
• Will have a role in ongoing administration of email servers, domain controllers and other enterprise wide services.
• Work with the other IT employees to support Charlotte, New York and London offices.
• Work with other company departments to solve information technology problems and provide solutions to management.
• Administer Active Directory, Print Services, TCP/IP, DHCP, and Group Policy with other IT department staff.
• Some off hours work may be required due to business needs.

 ESSENTIAL EXPERIENCE

• BS degree or equivalent with 1-2 years of previous Windows support in an enterprise environment is required.
• Experience with Microsoft Office 2016, Office365, Active Directory, Print Services, TCP/IP, DHCP, Group Policy, Windows Firewall, WiFi, and WSUS is required.
• Experience with Windows 7, 8.1 and Windows 10 is required.
• Experience with Server 2008/R2, Server 2012/R2 is preferred.
• Knowledge of Exchange, Lync, Skype and SharePoint is preferred.
• Experience with Dell, HP and Apple hardware is preferred.
• Experience with OSX is a plus.

• Experience with Symantec ITS (Altiris) is a plus.

 ESSENTIAL SKILLS

• Ability to learn quickly to tackle new and technically complex problems with courage and tenacity.
• Ability to work in a fast-paced environment with changing needs and requirements.
• Must have demonstrated ability to approach emerging problems quickly and with flexibility.

• Must be a customer service minded, organized thinker, with attention to detail that possesses effective communication skills.
• Patience with the ability to speak to and train non-technical people.

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Unix/Linux Systems & Storage Administrator

United States - San Francisco

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We’re looking for an Intermediate to Senior Unix / Linux Systems & Storage Administrator to help lead the build-out and growth of our Physical and Cloud-based data centers and provide input into the overall architecture for our infrastructure and operations. You’ll be responsible for installing, supporting, securing and maintaining the server and storage infrastructure in our data centers as well as monitoring and troubleshooting of the operational environment.

We want folks who can hit the ground running, who love getting their hands dirty and have the ability to solve complex problems and situations. Excellent communication skills and ability to multitask are a must. In short, if you are looking for an opportunity to not only make a significant contribution in a growing company, but also be part of a sharpshooting sys admin team that will help you grow in this field, ON24 is the place for you.

Responsibilities:

• Solaris 10 on SPARC and RedHat / CentOS Linux on x64 blades (installation and configuration)
• AWS + Azure Experience
• Shell/Perl/Python scripts for automation and monitoring
• Veritas Storage Foundation HA / Veritas InfoScale
• Veritas NetBackup
• NFS Cluster
• SAN storage (Hitachi G400 / EMC / NetApp) and evaluation of new storage strategies.
• SAN switches (Brocade)
• WebLogic server
• Apache / Tomcat / NGINX
• DNS/ SMTP
• Blade server installation and configuration
• Server virtualization using VMWARE
• FTP / SFTP
• Samba Configuration
• Nagios
• Security of the infrastructure
• Change Management in a framework that keeps all parties involved and informed
• Documentation of processes and procedures

Requirements:

• 5 to 6 years of progressive Unix/Linux Systems Administration experience.
• Must have Storage Admin and AWS and/or Azure deployment experience.
• Proficiency with Solaris, Linux environments; ability to handle shell/Perl scripting tasks common in system management applications
• Experience with configuring WebLogic 12c and Oracle Coherence.
• Experience in a high availability data center environment
• Must have strong troubleshooting skills
• Must be: detail oriented, an organized thinker and able to work in demanding conditions.
• Willing to handle trouble at night (although the stability of the environment means calls are rare)
• Willing to handle maintenance at times that are driven by the availability requirements (occasional weekend change implementation)
• Excellent communication skills, multi-tasking and prioritization skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented.
• Team player and self motivated.
• A strong willingness to learn new skills.
• BS degree or equivalent experience

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Network Engineer

United States - San Francisco

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We are looking for an individual to help our senior Network Engineer in the support of our production SaaS-based webcasting service’s networking infrastructure.  The ideal individual will be a strong technical contributor, a team player with strong communication skills, eager to learn new technologies and embrace new initiatives and have the troubleshooting skills and grace under pressure to handle urgent production issues. 

ON24 is the largest provider of data-driven marketing webinar services on the Internet today.  Our network environment includes a mix of transaction processing and media/stream distribution; a variety of challenging network conditions.  The entire configuration is deeply redundant, designed and operated for 100% uptime.  We operate two data centers providing instantaneous failover of processing; a fully meshed network carrying high volume video from encoding facilities to data centers; multiple backbone connections using BGP. 

We’ll expect you to support, monitor and document the existing infrastructure, participate in new projects, help in enhancements of our network infrastructure and provide recommendations for architectural/ system/process improvements.

San Francisco Bay Area candidates only

Responsibilities:

• Manage current systems including Cisco routers and switches, 10GigE wide area links, Cisco ASA Firewall/IDS/IPS/VPN, and Production VoIP facilities using Cisco CM, CUBE with SIP, and Asterisk.
• Support of core network services, including SIP, DNS, SMTP, SNMP services. Support of production uses of media services, and CDNs used for delivery.
• Monitoring and load visualization facilities, currently based on Netflow/sFlow and SNMP protocols. We currently use SolarWinds for network infrastructure monitoring.
• Troubleshoot and analyze network issues using Wireshark, tracedumps etc.
• Routing processes (BGP, OSPF and EIGRP) and backbone connectivity in a multi-homed configuration.
• Address emerging requirements for services and capacity, designing and deploying network solutions. Engage and negotiate with data center, telco, infrastructure and security vendors.
• Security infrastructure, including IDS/IPS and vulnerability management using QUALYS and facilitate client security reviews.
• ITIL based Change Management in a framework that keeps all parties involved and informed including keeping network diagrams and procedural documentation up to date.
• Process improvement.

Requirements:

• BS degree or equivalent experience.
• 2-3 years progressively responsible network engineering/operations experience.
• Experience in a disciplined, high availability data center environment and data center relocations.
• Experience and knowledge of TCP/IP, IPsec, STP, HSRP, Inter-VLAN routing, and NAT.
• Experience with external and internal routing protocols, primarily: BGP, OSPF, and EIGRP.
• Understanding of Cisco switches and routers, including but not limited to: Cisco Catalyst, Nexus switches and ASR routers.
• Understanding of network and system security principles and techniques (e.g. separation of the Enterprise and Production network segments from a security standpoint.).
• Proficiency with Unix and Windows server environments; ability to handle scripting tasks common in system management applications (preferably python and shell).
• Willing to handle trouble at night (although the stability of the environment means calls are rare).
• Willing to handle maintenance at times that are driven by the availability requirements (occasional weekend change implementation).

 

 

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Manager, Sales Development

United States - Charlotte

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Manager, Sales Development (SDR Manager)

The Sales Development Manager will be a key member of ON24’s Sales team with tremendous drive, intelligence and capability. The SDR Manager should be highly motivated and will have the ability to impact our key growth areas in the Americas markets. Based in our Charlotte office, this position will manage and continue to build a fast-growing SDR team that prospects for new customers and new buying centers in our existing customer base. 

Reporting to our Director of Sales Development in Charlotte, this is a great opportunity for a high-energy, hands-on sales leader with at least 2 years of management experience in a fast-paced organization who can drive consistent results and have a real impact on the growth and strategy of the organization.

Job Responsibilities

• The SDR Manager will provide the leadership necessary to scale the SDR team.
• Deliver on targets and exceeds objectives, ensuring that monthly, quarterly and annual goals.
• Recruiting, managing, and motivating a SDR team to attain goals.
• Work closely with reps, peers, manager and executive team to ensure overall team success in relation to defined metrics.
• Manage a team of 8+ reps; focusing in driving sales through prospecting process and participating in joint prospecting calls with reps.
• Set individual team member goals, provide performance feedback on daily, weekly, monthly, and annual performance reviews.
• Manage lead flow and forecast to ensure accurate data is provided to executive team and predict lead overflow to ensure appropriate coverage.
• Daily coaching focused on success of the rep and team.
• Manage alignment between SDR reps and field AEs to ensure close collaboration.
• Identify and implement opportunities to improve sales processes, drive accountability, and raise the standard of team performance to increase revenue generation and customer satisfaction.

Requirements

• Must possess excellent management skills to manage & scale an SDR team.
• Experience and previous success managing inside sales teams to over-quota performance.     
• Minimum 2 years software sales or technical sales experience, with a minimum of 1 years of successful leadership experience. Experience selling a marketing solution highly preferred.
• Proven success in a quota-carrying role.
• Experience in CRM, Salesforce.com, and related reporting & analysis.
• Experience supporting customers in a leadership capacity to structure deals, act as a go-to for long-term relationship establishment, and effectively negotiate contracts and purchase details.
• Motivated by individual and team achievement, proven ability to drive the team environment and contribute to team’s success at all levels.
• Ability to contribute to the successful environment for a developing team.
• Be a mentor to other people who are not direct reports.
• Strong organizational and time management skills, ability to juggle multiple projects and priorities.   
• Excellent communication and interpersonal skills.
• Bachelor’s degree required, MBA preferred.
• Light travel required.

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Account Executive, Mid-Market (Boston)

United States - Boston. MA

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• A Bachelor's degree in communication, business, marketing, or related field or relevant experience.
• 3-5 years of direct sales experience, SaaS sales experience required.
• Selling into marketing, corporate communications, and/or training highly preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements. 

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customers.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.

*Legal Authorization to work in the U.S is required. ON24 may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.

Apply Here

Account Executive, Expansion APAC

Singapore - Singapore

Apply Here

Responsibilities

• Leverage relationships in an assigned set of existing enterprise accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales.
• Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.
• Travel, as required, to meet prospects and customer face-to-face. Approximately 10-15% travel.

 Required Experience  

• 3-5+ years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience in developing new business relationships with all levels of enterprise organizations; a true hunter mentality who strives for the close.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree in Communication, Business, Marketing, or related fields, or relevant experience.

Essential Skills  

• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers.
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed. 

ON24 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Will only accept candidates who are legally authorised to work in Singapore.

Apply Here

Jr. Solutions Engineer - EMEA

United Kingdom - London

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The Solutions Engineer or “SE” is responsible for providing technical pre-sales support to customer & prospect facing representatives in the office and in the field. The goal of the SE is to provide all technical aspects required to win the opportunity. This position reports to our Vice President, Global Solutions Engineering and will be based in the ON24 office in London.

JOB RESPONSIBILITIES

• Write technical responses to RFPs, RFIs, and prospect questionnaires. Handle online and face-to-face presentations as required.
• Backstop the Sales reps and provide supplemental in-depth product demonstrations for all ON24 products and services.
• Provide the initial point for enablement and training for sales representatives.
• Manage proof-of-concepts and provide training for prospects/clients evaluating the ON24 platform.
• Work with sales, client services, account management and the executive team to scope complex and strategic sales opportunities.
• Effectively gather prospect and customer technical requirements and communicate back to product development and engineering.
• Provide technical account management assistance to sales and account managers as needed to help up sell/cross-sell new products and services to existing clients.
• Provide guidance and oversight direct to the client on short-term service contracted deployments (aka Pilot Accounts) and associated webinar events.
• Plan, manage and execute platform and streaming tests for all aspects of the service with clients and prospects when needed.
• Assist with prototyping, platform interface design, and client event management work as required. Work closely with ON24’s Product, Engineering and Client Services organizations.
• Assist product development and engineering groups with product requirements definition, beta test programs, and other tasks as needed.

ESSENTIAL EXPERIENCE

• 4+ years in pre-sales/solutions engineering.
• Technical Account Management/Sales Experience a plus.
• A BA/BS degree, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• Previous working knowledge of software-as-a-service (SaaS), CRM’s, Marketing Automation Systems a plus. Experience selling/supporting SaaS is highly desired.
• Familiarity with streaming media protocols, audio/video encoding applications, content delivery networks (CDNs), and signal acquisition methodologies, is a strong plus.

ESSENTIAL SKILLS

• Excellent at working with wide spectrum of clients and prospects: C-level executives, marketing managers, and IT professionals.
• Excellent oral/written communication and presentation skills.
• Must be comfortable working in a fast paced, deadline driven environment.
• Strong Internet and web technical skills.
• Conversant in network protocols (TCP/IP, UDP, etc).

Apply Here

Director of Sales (Sr. Account Executive)

United States - San Francisco

Apply Here

Are you a high-energy, motivated and driven individual committed to building your career in sales? As a Director of Sales at ON24, you’ll be responsible for sales of our new Target product into existing customers & new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 3-8 years minimum of direct sales experience at a SaaS company required; selling a B2B solution into marketing, corporate communications, and/or training preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

Apply Here

Sales Development Representative

United States - Charlotte

Apply Here

The Sales Development Representative (SDR) is responsible for prospecting to generate leads and opportunities for Account Executives in the Acquisition and Expansion organization. This is a great opportunity to join ON24’s sales organization and begin the path towards becoming an Account Executive. You’ll be trained to sell our market-leading Webinar-Based Marketing Solutions, and will also have access to our Mentorship from ON24’s top salespeople.

Successful SDRs have an opportunity to become a quota-carrying Account Executive in 12-18 months. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment.

 Job Details

• 75% calling and emailing companies (outbound) to schedule meetings for the Enterprise sales team. Uncover, qualify, nurture, and build the sales opportunity pipeline for sales force.
• 15% calling marketing-generated (inbound) leads to qualify and schedule meetings for the Enterprise Acquisition sales team.
• 10% Miscellaneous tasks such as email campaigns and other tasks.

 Your Skills and Experience

• A hunter mentality to find and cultivate new business.
• Bachelor degree or equivalent years of experience preferred.
• Experience and previous success with prospecting and selling via phone.
• Proven success in a role with weekly, monthly, and quarterly targets.
• Must be a self starter who is able to drive self towards goals.
• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.
• Experience with tools such as SalesForce.com, Hoovers, and “standard” inside sales tools is a plus

Benefits & Perks!

• Competitive base salary + comission (uncapped) + stock options
• 401k Matching plan
• Excellent Health, Medical & Vision Insurance plans
• Monthly catered lunches
• Strong team culture
• Monthly team outings & events
• 15 days of PTO + paid holidays

Apply Here

Solutions Engineer APAC - Singapore

Singapore - Singapore

Apply Here

Specific responsibilities include:

• Write technical responses to RFPs, RFIs, and prospect questionnaires. Handle online and face-to-face presentations as required.
• Run in-depth product demonstrations for all ON24 products and services.
• Provide the primary point for on-going enablement and training for sales representatives.
• Manage proof-of-concepts and provide training for prospects/clients evaluating ON24’s webcasting platform.
• Work with sales to scope complex and strategic sales opportunities.
• Effectively gather prospect and customer technical requirements and communicate back to product development and engineering.
• Provide technical account management assistance to sales and account managers as needed to help up sell/cross-sell new products and services to existing clients.
• Assist with prototyping, webcast interface design, and webcast management work as required. Work closely with ON24’s Professional Services organization.
• Assist product development and engineering groups with product requirements definition, beta test programs, and other tasks as needed.

 

Requirements:

• 5+ years in pre-sales/solutions engineering.
• Technical Account Management/Sales Experience a plus.
• A BA/BS degree, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• Excellent at working with wide spectrum of clients and prospects: C-level executives, marketing managers, and IT professionals.
• Excellent oral/written communication and presentation skills.
• Must be comfortable working in a fast paced, deadline driven environment with changing needs and requirements.
• Strong Internet and Web technical skills including intermediate to advanced knowledge of HTML, Flex, JavaScript and Photoshop.
• Conversant in network protocols (TCP/IP, UDP, etc).
• Familiarity with streaming media protocols, audio/video encoding applications, content delivery networks (CDNs), and signal acquisition methodologies, is a strong plus.
• Experience working for an ASP is highly desired.

Apply Here

SDR - Expansion APAC

Singapore - Singapore

Apply Here

Successful SDRs have an opportunity to become a quota-carrying Account Executive in 12-18 months. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment.

 Job Details

• 75% calling and emailing companies (outbound) to schedule meetings for the Enterprise sales team. Uncover, qualify, nurture, and build the sales opportunity pipeline for sales force.
• 15% calling marketing-generated (inbound) leads to qualify and schedule meetings for the Enterprise Acquisition sales team.
• 10% Miscellaneous tasks such as email campaigns and other tasks.

 Your Skills and Experience

• A hunter mentality to find and cultivate new business.
• Bachelor degree or equivalent years of experience preferred.
• Experience and previous success with prospecting and selling via phone.
• Proven success in a role with weekly, monthly, and quarterly targets.
• Must be a self starter who is able to drive self towards goals.
• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.
• Experience with tools such as SalesForce.com, Hoovers, and “standard” inside sales tools is a plus

Apply Here

Account Executive, Expansion

United States - Remote

Apply Here

The Account Executive, Expansion Sales role requires a highly organized and high energy individual who is comfortable interfacing with a diverse audience ranging from marketing to corporate IT, and is able to tailor their message accordingly.

Responsibilities

• Leverage relationships in an assigned set of existing enterprise accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales.
• Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.
• Travel, as required, to meet prospects and customer face-to-face. Approximately 10-15% travel.

 Required Experience  

• 3-5+ years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience in developing new business relationships with all levels of enterprise organizations; a true hunter mentality who strives for the close.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree in Communication, Business, Marketing, or related fields, or relevant experience.

Essential Skills  

• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers.
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed. 

ON24 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.

If you find any part of this site inaccessible and need assistance please contact Jobs@ON24.com.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Apply Here

Account Manager, South East Asia

Singapore - Singapore

Apply Here

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Account Executive, Mid-Market

United States - Charlotte

Apply Here

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience.
• 3-5 years of direct sales experience, SaaS sales experience required.
• Selling into marketing, corporate communications, and/or training highly preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements. 

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customers.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.

*Legal Authorization to work in the U.S is required. ON24 may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.

Apply Here

Sales Development Intern (Spring)

United States - Charlotte

Apply Here

• Utilizing ON24 use cases to research net new companies and prospects to expand our existing base for the Acquisition team.
• Support the SDRs in Marketing campaign execution and follow-up for our top tiered clients.
• Cold call, email and use social media to connect with prospects to schedule meetings for the acquisition team. Uncover, qualify, nurture, and build sales opportunity pipeline for sales force.
• 50% research , 40% outbound efforts, 10% miscellaneous tasks such as marketing campaign support and other tasks.
• Experience in CRM, Salesforce.com, and related reporting & analysis is a plus.
• Must be a self-starter who is able to drive self towards goals.
• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.

Apply Here

Account Executive - DACH

United Kingdom - London

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Job Description:

As a German Acquisition AE you will be responsible for selling to new organizations in the DACH region, supported by Sales Development Representatives and local EMEA Marketing. We offer an attractive benefits package (including private healthcare and stock options) and new hires will be receive on-boarding training at our head-quarters in San Francisco. The EMEA Head Office is located in Kings Cross, London. This position will be based in our London office.

Responsibilities

• Meeting and exceeding quota through selling to new customers
• Converting and closing leads from Marketing
• Attending and progressing appointments set up by Sales Development Representatives
• Generating leads from trade shows, networking events and other sources
• Maintaining the CRM database and accurately forecasting.

Required Skills/Experience

• Demonstrable B2B software sales experience (preferably SaaS) in the DACH region
• Confidence engaging with and navigating Enterprize prospects
• A Skilled negotiator with strong commercial acumen
• Be able to demonstrate ownership, organization and drive
• Experience selling to Marketing DMU highly advantageous

 ---

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.

*Legal Authorization to work is required. ON24 may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.

Apply Here

Account Manager

United Kingdom - London

Apply Here

As an Account Manager you will be responsible for managing, renewing and upselling current customers to monthly and quarterly targets.  You will be familiar with Software as a Service (SaaS) and be experienced selling business to business. We offer an attractive benefits package (including private healthcare and stock options) and new hires will undertake onboarding at our head-quarters in San Francisco. The EMEA Head Office is located in Paddington, Central London.

Responsibilities

• Meeting and exceeding quota through renewing and upselling new customers
• Managing approximately 90 customers across a range of industries located within the UK and Europe
• Attending face to face meetings as required
• Maintaining the CRM database and accurately forecasting to the business
• Keep current with all ON24 product information, pricing and contract terms.
• Conduct formal QBR’s alongside client success manager

Required Skills/Experience

• Minimum five years account management experience ideally within SaaS or services sector
• A confident negotiator with commercial acumen
• Be able to evidence ownership, organisation and drive
• Understand how-to  build credibility and trust with customers and forge great relationships 
• Experience selling to Marketing DMU a plus

Working at ON24 you will be working with bright, passionate people who are results driven and team players.  If you possess the required skills and experience and are motivated to accelerate your sales career in a company of great people with a world class offering then we would love to hear from you.

Apply Here

Account Executive, Expansion

United Kingdom - London

Apply Here

The Account Executive, Expansion Sales role requires a highly organized and high energy individual who is comfortable interfacing with a diverse audience ranging from marketing to corporate IT, and is able to tailor their message accordingly.

Responsibilities

• Leverage relationships in an assigned set of existing enterprise accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales.
• Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.
• Travel, as required, to meet prospects and customer face-to-face. Approximately 10-15% travel.

 Required Experience  

• 3-5 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience in developing new business relationships with all levels of enterprise organizations; a true hunter mentality who strives for the close.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree in Communication, Business, Marketing, or related fields, or relevant experience.

Essential Skills  

• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers.
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed. 

ON24 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Apply Here

Sales Development Representative (German-Speaking)

United Kingdom - London

Apply Here

The Sales Development Representative (SDR) is responsible for prospecting to generate leads and opportunities for Account Executives in the Acquisition organization. This is a great opportunity to join ON24’s sales organization and begin the path towards becoming an Account Executive. You’ll be trained to sell our market-leading Webinar-Based Marketing Solutions, and will also have access to our Mentorship Program to learn from ON24’s top salespeople.

Successful SDRs have an opportunity to become a quota-carrying Account Executive in 12-18 months. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment.

ON24 Sales is a high-performance environment with the expectation that each SDR will manage their business professionally and continually strive to achieve over quota. Team members who are consistent with their activity, strategy, approach, and attainment of sales performance targets are well compensated.

Responsibilities

• Uncover, qualify, nurture, and build the sales opportunity pipeline for the EMEA region.
• 50% calling marketing-generated (inbound) leads in primarily $100M+ accounts to qualify and schedule meetings for the Enterprise Acquisition sales team.
• 25% calling companies (outbound) to schedule meetings for both the Enterprise and SMB Acquisition sales teams.
• 25% Miscellaneous tasks such as email campaigns, managing LivePerson website chat, and other tasks.

 Required Experience

• Bi-lingual in English & German
• A hunter mentality to find and cultivate new business.
• Bachelor degree or equivalent years of experience preferred.
• Experience and previous success with prospecting and selling via phone.
• At least 2 years of demand generation or inside sales experience with a technology sales or related organization.
• Proven success in a role with weekly, monthly, and quarterly targets.
• Must be a self starter who is able to drive self towards goals.

Essential Skills

• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills with the ability and skills to develop relationships quickly, both internally within ON24 and externally with prospects/customers.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.
• Experience with tools such as SalesForce.com, InsideView, Hoovers, Jigsaw, and “standard” inside sales tools.

Apply Here

Account Executive, Enterprise - Northeast

United States - Remote

Apply Here

Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our Elite self-service webcasting platform to new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 5-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

Apply Here

Account Executive, Enterprise - Midwest

United States - Chicago

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our Elite self-service webcasting platform to new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 5-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

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Revenue Accountant

United States - San Francisco

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We are looking for a well-honed professional with experience in Finance to join our dynamic team and help support ON24's business on its rapid growth trajectory. Within the Finance organization, the Revenue team is involved in all aspects of the revenue cycle, from product set up, through deal structuring of non-standard deals, to revenue accounting, as well as forecasting and reporting.  

If you are looking for a high-paced, highly rewarding career challenge, with lots of growth opportunity, this is the job for you:   

Responsibilities  
The Senior Revenue Accountant is responsible for 3 big areas in the revenue process:   First, as you might expect based on the job title, there is the aspect of closing the books. You will basically be making sure that revenue is properly deferred or released, checking for completeness and accuracy, and working closely with billers and customer success managers for unusual situations – specifically in regards to ON24’s Legacy product family. The main focus here is getting our close process done as quickly as possible, and in compliance with accounting rules.

Then there is the partnership with the business. As a revenue partner to the business, you will routinely be asked to provide advice on contract structure and billing details to the Billing Team, Revenue Team and the VP of Finance guidance. This entails close cross-functional collaboration with Legal, Sales, Operations and other Finance colleagues. 

Lastly, and not in the least, we are envisioning making our processes as repeatable, efficient and scalable as possible. We are building an ability to give accurate advice and real time insights, supported by nimble operations that reflect the needs of the business. With that vision in mind, we are looking to maximize automation throughout the revenue cycle, partnering with sales operations and billing teams on capturing critical contractual components that drive revenue recognition, and continue to implement NetSuite as well as to soon beginning the implementation of RevPro – a revenue specific subledger. It is worth mentioning as well that ON24 is implementing the new revenue standard, 606, in order to be compliant by the end of 2019. 

ON24 is moving from a service delivery model of revenue to subscription agreements & this role will be involved in providing guidance, reviewing novel contracting structures & be a business partner by bridging between Sales needs and technical accounting requirements.

Qualifications
 

• One of us:BS in Accounting/Finance or Business is required. CPA or equivalent preferred.
• You’re wise:Minimum of 2 years of experience.  Some management experience would be a plus, even though the role is an individual contributor role. Exposure to ASC 605-25, ASC 985-605, ASC 606 (and all the related pronouncement like TPA’s 5100.38-76) and Sarbanes-Oxley experience are a big plus as well as experience with any ERP.
• You speak our language:Working knowledge of interacting in a Finance department context and ability to document one’s work.
• We get you and you get us: Outstanding verbal and written communication skills are required.  The ability to communicate finance related issues in a business-like, non-technical manner is a basic requirement.
• You get it done:Excellent time and project management skills and can coordinate multiple projects simultaneously in a high-paced business culture. Developed Excel skills are key.
• Hey! I’m flexible:Ability to work in a team environment, picking up where others need help, and being able to ask for help when it is needed.
• There is no I in Team: Works effectively across functions to resolve complex problems

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Order Administration Billing Analyst

United States - San Francisco

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The Order Administration Billing Analyst is responsible for ensuring the accurate generation of invoices. This includes verifying contract terms, researching billing discrepancies, and escalating unresolved issues. This position is highly research and detail oriented, requiring strong analytical and problem solving skills.

Specific responsibilities include:

• Assist the Manager, Order Administration and Billing with overseeing the operations of the department while also performing their own duties.
• Assist management with process implementation, systems automation, and policy improvement initiatives.
• Collaborate with management on reporting, metrics, forecasting, and planning.
• Ensure that all billing deadlines are met.
• Partner with other internal stakeholders in order to resolve complex and time-sensitive billing issues.
• Provide exceptional customer support to both internal and external customers.
• Generate invoices on a daily basis.
• Participate in the transition from a manual billing process into a system-automated billing process.
• Maintain meticulous system notes and up-to-date customer information within Microsoft Dynamics Great Plains.
• Complex reconciliation for customers with multiple contracts, business units, and purchase orders.
• Ability to quickly and efficiently submit and track invoices in various external portals.
• Partner with the Collections Team in order to resolve billing disputes.
• Maintain impeccable records of all billing and credit transactions requiring management override and exception handling.

Requirements:

• 3+ years billing experience
• SaaS, marketing, media space experience is a plus.
• Experience in high-growth business environment.
• Extensive experience with high volume, low dollar transactions.
• Ability to effectively communicate with people in all levels of the company.
• Strong attention to detail, exceptional negotiating and organizational skills; capacity to multi-task and manage competing priorities.
• Must be comfortable in a fast paced environment
• Experience with Microsoft Dynamics Great Plains, Salesforce.com and MS Office.
• BA, Accounting or Finance preferred
• Must be willing to work overtime as needed.

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Director, Product Management

United States - San Francisco

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What do industry leaders like Microsoft, Box, Servicenow, and SAP have in common? They all use ON24 solutions to power their business-to-business (B2B) marketing! 

ON24 is currently looking for a Director, Product Management to drive the design and delivery for our line extensions into vertical specific product lines. Moving beyond Marketing use cases, ON24 is seeing significant traction in Continuing Education, Corporate Communication, SMB, and various other segments. This position will work directly with the Head of Product, and spend time on identifying the buyer persona, developing the appropriate pricing, packaging, promotion strategy, as well as be Product Owner in SCRUM teams to execute on the overall Product Vision.

Responsibilities:

• Impact: Product Management on the ON24 Webinar Platform, working closely with design, QA, and owning management of the entire lifecycle of the products from inception, delivery, to continuous iterations
• Collaboration:Managing internal and customer facing relationships to drive adoption, requirements, marketing, and support

 

 Requirements:

• Minimum 3-5 years of product management experience in a SaaS Company
• BA/BS required, MBA a plus
• Product marketing and Pricing Strategy experience a plus
• Ability to work cross-functionally in a product management team and influence others within the company and outside
• Understanding of MVP and strong belief in lean product development methodologies
• Defining product roadmaps and delivering customer value iteratively
• Personal experience as an entrepreneur or sales and/or business development is a plus

 

Why join us?

• Be part of a rapidly-growing, pre-IPO company
• Opportunity to extend our leadership position as a marketing platform and fast-track innovation
• Work with a world class team of engineers, PMs, sales and marketers
• Have the flexibility and impact of a start up with the security of a sizable, well-funded organization

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Join our APAC Talent Community

Australia - Sydney

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Join our team and experience ON24!

It's fun to work in a company where people truly believe in what they're doing. At ON24, we are focused on customer success with a core belief that every team member has a customer, either internal or external. We also seek to promote an environment of candor, mutual respect, teamwork, innovation, humility, and giving back to the communities in which we have employees, customers, and partners.

Job Description

The ON24 APAC team continues to hire the best and brightest in the Marketing SaaS space.  Click "apply now" above to join our APAC talent community to stay up to date with the latest jobs and news from the ON24 team!

If you have a successful track record in enterprise SaaS sales as a Solution Consultant (presales), Account Executive, Account Manager, or Customer Success, join our talent community today so you don't miss potential career opportunities with ON24!

About ON24

ON24 is the global leader in webinar-based marketing solutions and we’re growing quickly with tremendous market opportunity. We have 400+ employees and 8 global locations.  

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.

Click "apply now" below to join our Talent Community!

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