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Senior Platform Support Specialist

Australia - Sydney

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Senior Platform Support Specialist is responsible for the support of all clients who require assistance using ON24’s Webcast and Virtual Show products and platforms. This person will be able to answer or escalate all questions regarding multiple products, services and platform issues, and facilitate the resolution of questions. The Support Specialist is the primary point of contact for supporting the ON24 clients, so they must have a positive attitude and desire to help others in utilization of the ON24 applications.  

PRIMARY RESPONSIBILITIES 

Your responsibilities include, but are not limited to: 

• Troubleshoot, resolve, and document technical issues received by ticketing system, chat, email and telephone inquiries.
• Participate on the Emergency Escalation Line during and after hours (staffed 24x7x365)
• Assist in maintaining the knowledge base of known technical issues and platform information
• Document tickets / chats managed in the support system for reporting and statistical analysis
• Provide support for webcast platform as needed.

ESSENTIAL EXPERIENCE 

• At least 2 years of work experience in customer technical support answering and managing technical inquiries. 
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
• Experience with CRM applications 
• Bilingual – Japanese and English speaking highly desired.
  

ESSENTIAL SKILLS 

• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline and with minimal oversight.
• Strong Problem solving skills and the ability to identify issues and either resolve or provide alternatives to meet client needs
• Positive attitude and a desire to help others resolve problems and issues
• Ability to multi-task and manage multiple (sometimes competing) priorities and commitments concurrently
• Strong Internet and Web technical skills including intermediate knowledge of HTML, HTTP monitoring tools
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint. 
• Excellent organizational, planning, and communication skills.
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented
  

HIGHLY DESIRED EXPERIENCE  

• Understanding of live and on-demand streaming media technologies combined with a working knowledge of audio/video streaming and codecs
• Basic understanding of HTML, CSS, JavaScript and browser developer tools
• Experience providing telephone and text-based support
• Must be prepared to work occasional non-standard hours and on-call rotations.  

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Event Manager

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The ON24 Event Manager is responsible for the delivery of customer events using ON24’s virtual product suite. Event managers are responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Strategic consultation and planning of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics.

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Bachelor’s degree or equivalent experience
2. Experience with Adobe Creative and Microsoft Office product suites
3. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time

1. An interest in learning about virtual events technologies and services
2. Integrity, creativity, high standards, persistence, and achievement oriented
3. Ability to thrive in a rapidly changing environment 
4. Sense of urgency to provide a rapid response to customer requests
5. Ability to communicate and collaborate effectively
6. Understanding of project management fundamentals

Essential Job Functions and Responsibilities

1. Provide consultation, preparation, planning, and execution of events
2. Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
3. Act as product and subject matter expert
4. Actively participate and contribute in strategy discussions ensuring customers meet program goals and success metrics
5. Providing technical support and guidance during project implementations
6. Drive customer satisfaction with excellent customer service
7. Coordinate with all point of contact persons to manage the delivery of key event related elements
8. Perform webinar and virtual event related activities as necessary
9. Create and maintain collaborative customer documentation

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

VE Project Manager

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The ON24 VE Project Manager is responsible for the delivery of customer events using ON24’s virtual product suite. This role is responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Project management of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics.

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Bachelor’s degree or equivalent experience
2. 5+ years of project management experience
3. Experience with Adobe Creative and Microsoft Office product suites
4. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time
2. Comprehensive project management abilities
3. Integrity, creativity, high standards, persistence, and achievement oriented
4. Ability to thrive in a rapidly changing environment 
5. Sense of urgency to provide a rapid response to customer requests
6. Ability to communicate and collaborate effectively

Essential Job Functions and Responsibilities

1. Primary point of contact for customer(s) throughout event build and launch process
2. Responsible for creating, managing and executing comprehensive project plan encompassing all aspects of a customer’s digital event
3. Subject matter expert on ON24’s product suite
4. Build, edit, and support the virtual environment, elite webcasts, and other related activity as necessary
5. Actively participate and contribute to strategy discussions ensuring customers meet their program goals and success metrics

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Customer Experience (CX) Data Analyst

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Customer Experience (CX) Data Analyst will work across multiple Customer Success teams to compile and evaluate data to assist in business decisions.  This person will be responsible for managing data sources, ensure their integrity and provide insights and suggestions based on the overall analysis of the various trends.     
 

JOB RESPONSIBILITIES 

• Work closely with the different groups in the Customer Success team to operate more effectively, create and track metrics across our operations, and share informative actionable insights
• Partner with CS Leadership and cross-functional partners to find opportunities to increase operational trackability, efficiency, and scale our business effectively
• Leverage descriptive and predictive analytics metrics to drive insights and influence business decisions
• Communicate analysis and decisions to high-level partners and executives in verbal, visual, and written media
• Provide comprehensive weekly analytics support to partner teams, develop tools to empower data access and self-service so your expertise can be used where it is most impactful 
• Develop a strong prioritization framework to ensure team is focused on highest-value initiatives 
• Ability to frame and break down complex business problems into key components and recommend practical solutions
• Monitor key performance metrics and use results to help the team be more effective in carrying out their mission of providing high-quality support
• Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data
• Build and Automate reports and dashboards in Salesforce, Totango or other systems 
• Coordinate with stakeholders, gather requirements, identify data sources, and perform ad hoc analyses
• Identify process improvement opportunities or necessary process changes for better data collection

ESSENTIAL EXPERIENCE 

• At least 4 years of Data Analyst experience in a high-tech environment
• A bachelor's degree in Business, Computer Science, Information Systems, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
• Strong Excel experience
• Experience creating Salesforce Reporting and  Dashboards.

 ESSENTIAL SKILLS 

• Outstanding people and project management skills.
• Experience in business development activities
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent organizational, planning, presentation, and communication skills. The ability to work effectively with all levels of the organization, and the ability to meet deadlines.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-LH
#LI-SanFrancisco
#LI-UnitedStates

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Production Specialist – Part Time

United Kingdom - London

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized webinar and content experiences that businesses need to create engagement, deliver data, find demand and drive revenue.

Through the ON24 Platform, marketers can build data-rich, interactive webinar and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes — including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources — marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

The ON24 Production Specialist is responsible for the delivery of customer events using ON24’s virtual product suite. Production specialists are responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Sourcing third-party production resources, including but not limited to camera crews, broadcast studios, signal transmission equipment and qualified personnel, field producers, video/audio editors
3. Create and maintain event flow, connection methods, signal flows, etc
4. Adhere to ON24 production best practices and advise customers, third-party crews, project management agencies accordingly
5. Create and maintain production and post-production schedules
6. Update and assist in maintaining ON24 internal production calendar
7. Provide clear and timely communication to third-party production resources
8. Ensure that third-party production resources are trained on ON24 Elite Webcasting platform and transmission guidelines/equipment
9. Perform administrative duties as required using ON24 software packages including but not limited to: Salesforce, Microsoft Office, Coupa

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Experience with sourcing third-party production resources globally
2. Understanding of corporate video production for broadcast on the Internet
3. Pre-production scoping, budgeting, scheduling, and staffing
4. Field, in-studio, and remotely managed production experience
5. Live video streaming technology experience (Wirecast, V-Mix, etc)
6. Strong technical skills and knowledge of video/audio encoding standards

Essential Skills

1. Well organized and able to provide high quality work 100% of the time
2. Ability to work on multiple priorities and/or projects simultaneously
3. Excellent troubleshooting, problem-solving and strategic thinking skills
4. Sense of urgency to provide a rapid response to client requests
5. Ability to work on multiple priorities and/or projects simultaneously
6.  Excellent listening and communication skills, both verbal and written

Essential Job Functions and Responsibilities

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Sourcing third-party production resources
3. Act as product and subject matter expert
4. Providing technical support and guidance
5. Perform webinar and virtual event related activities as necessary
6. Production specialists may be requested to work outside of regional business hours, on holidays, and/or weekends

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.

Apply Here

Event Specialist – Part Time

United Kingdom - London

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized webinar and content experiences that businesses need to create engagement, deliver data, find demand and drive revenue.

Through the ON24 Platform, marketers can build data-rich, interactive webinar and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes — including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources — marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

The ON24 Event Specialist is responsible for the delivery of customer events using ON24’s virtual product suite. Event specialists are responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Managing live events
3. Customer training
4. Event troubleshooting and escalation

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Experience with Adobe Photoshop and Microsoft Office
2. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time
2. Ability to work on multiple priorities and/or projects simultaneously
3. Excellent troubleshooting, problem-solving and strategic thinking skills
4. Sense of urgency to provide a rapid response to client requests
5. Ability to work on multiple priorities and/or projects simultaneously
6. Excellent listening and communication skills, both verbal and written

Essential Job Functions and Responsibilities

1. Provide customer trainings prior to live event
2. Manage and monitor live event ensuring success
3. Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
4. Act as product and subject matter expert
5. Providing technical support and guidance
6. Drive customer satisfaction with excellent customer service
7. Perform webinar and virtual event related activities as necessary
8. Event specialists may be requested to work outside of regional business hours, on holidays, and/or weekends

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

VC Project Manager

Japan -

Apply Here

ON24 is on a mission to transform the way marketers’ market, powering the live, always-on and personalized webinar and content experiences that businesses need to create engagement, deliver data, find demand and drive revenue.

Through the ON24 Platform, marketers can build data-rich, interactive webinar and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes — including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources — marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.

The ON24 VC Project Manager is responsible for the delivery of customer events using ON24’s virtual product suite. This role is responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees on the ON24 Elite and VC platforms in Japanese
2. Project management of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Bi-Lingual in Japanese and English
2. Bachelor’s degree or equivalent experience
3. 5+ years of project management experience
4. Experience with Adobe Creative and Microsoft Office product suites
5. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time
2. Comprehensive project management abilities
3. Integrity, creativity, high standards, persistence, and achievement oriented
4. Ability to thrive in a rapidly changing environment 
5. Sense of urgency to provide a rapid response to customer requests
6. Ability to communicate and collaborate effectively

Essential Job Functions and Responsibilities

1. Primary point of contact for customer(s) throughout event build and launch process
2. Responsible for creating, managing and executing comprehensive project plan encompassing all aspects of a customer’s digital event
3. Subject matter expert on ON24’s product suite
4. Build, edit, and support the virtual environment, elite webcasts, and other related activity as necessary
5. Actively participate and contribute to strategy discussions ensuring customers meet their program goals and success metrics

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Customer Success Manager

United Kingdom - London

Apply Here

ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features an interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking.

Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

Customer Success Managers (CSMs) are responsible for the relationship between ON24 and Elite clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms.

This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales, engineering, finance, and external client teams.

Primary Responsibilities

• Successfully execute client engagements and act as client point-of-contact for account related issues
• Assist with the renewal process for annual renewal of accounts
• Conduct and log frequent reviews with accounts to determine customer satisfaction and utilization levels
• Provide process and reconciliation of invoicing for ON24 products and services 

Essential Experience

• At least 4 years of work experience in customer success, account management and client
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

 Essential Skills

• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
• Team Work – the ability to work proactively with both Account Management and Sales Teams
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent organizational, planning, and communication skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented

 Highly Desired Experience

• A solid understanding of live and on-demand streaming media technologies
• Knowledge of and experience in digital marketing solutions
• Must be prepared to work occasional non-standard hours and occasional travel
• Experience using CRM systems such as Totango, Salesforce (or similar)
• Language skills required, either French or Spanish 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.


#LI-LH

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Customer Success Manager, SME

Australia - Sydney

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Customer Success Managers are responsible for the execution and delivery of Engagement Hub and Target Management Packs at ON24. This role is responsible for the effective and successful coordination of client related setup, implementation, training and being the SME providing on going best practice and guidance. Secondary responsibilities will include supporting the operational activity for CSMs in APJ.

This is a remote position. The ideal candidate can be based out of Sydney, Singapore or Japan. 

This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating communication between all internal ON24 departments as necessary, and external client teams.

Primary Responsibilities

• Successfully execute client engagements and act as client point-of-contact for project related issues
• Must be able to consistently meet project timelines and ensure client expectations are met.
• Facilitate Project Setup, implementation, training, and ongoing account review and modification
• Partner with CSM/AM on account reviews to determine customer satisfaction and utilization levels
• Provide client training and support of ON24’s proprietary platforms
• Provide best practice, guidance and assistance to our clients and owning the role of the SME for assigned management packs

Secondary Responsibilities

• Support the Customer Success team with operational activities
• Facilitate Account Setup, implementation, and ongoing account review and modification
• Assist with the renewal process for annual renewal of accounts
• Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels

Essential Experience

• At least 2 years of work experience in Customer Success
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

Essential Skills

• The ideal candidate has experience in Salesforce, Zendesk and a customer success application like Totango or Gainsight.
• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent organizational, planning, and communication skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented

Highly Desired Experience

A solid understanding of live and on-demand streaming media technologies.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Event Specialist – Part Time

United States - Charlotte

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC.

The ON24 Event Specialist is responsible for the delivery of customer events using ON24’s virtual product suite.

Event specialists are responsible for:

1. Providing an enhanced ON24 experience for customers and attendees
2. Managing live events
3. Customer training
4. Event troubleshooting and escalation

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and an interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Knowledge of live streaming content

1. Excellent troubleshooting, problem-solving and strategic thinking skills

1. Ability to work independently
2. Awareness and understanding of Internet browser software, webcam configurations/set up, and Windows/Apple operating systems

Essential Skills

1. Well organized and able to provide high quality work 100% of the time
2. Ability to work on multiple priorities and/or projects simultaneously
3. Sense of urgency to provide a rapid response to client requests
4. Excellent listening and communication skills, both verbal and written

Essential Job Functions and Responsibilities

1. Provide customer trainings prior to live event
2. Manage and monitor live event ensuring success
3. Perform event related tasks, such as edits, answering audience member technical questions, and other administrative tasks related to role
4. Act as product and subject matter expert
5. Providing technical support and guidance
6. Drive customer satisfaction with excellent customer service
7. Perform webinar and virtual event related activities as necessary
8. Event specialists may be requested to work outside of regional business hours, on holidays, and/or weekends 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.

#LI-TR
#LI-EAST
#LI-UnitedStates

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Sr. Software Engineer, Front-End

United States - Charlotte

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

As a senior engineer you will working on some of our most visible products. These products get >2 million monthly hits. You will be a part of a young and agile team working across multiple time zones.

Responsibilities:

• Build web applications optimized for mobile and tablet devices using the new HTML5 and related standards (CSS3, SVG).
• Implementing complex UI components in a fast-paced agile environment.
• Contribute to design and architecture discussion to enable secure, scalable and maintainable software
• Provide troubleshooting and 2nd-tier support for existing applications

Required Skills:

• Self-starter and passionate individual.
• 6+ years of development experience in front-end infrastructure.
• Experience with one or more front end frameworks or libraries like React (preferred), Angular, Vue or Backbone.
• Experience with task manager like webpack, grunt or gulp.
• Understanding and experience implementing different programming paradigms.
• First-hand experience in optimization techniques.
• Experience with unit testing.
• Discipline to document ideas and code in a clear, comprehensive and organized manner 
• Excellent written and verbal communication skills

Bonus:

• Experience designing and developing Node.js and NPM modules.
• Experience with video streaming protocols like MPEG-Dash, HLS and WebRTC is a big plus.
• Past experience defining GIT-based development.
• Experience with web-sockets. 
• JavaScript typecasting libraries like TypeScript or FlowType. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

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Sr. Manager, QA Automation

United States - San Francisco

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ON24's dedication to quality has allowed us to become a leader in our industry. We're seeking an experienced quality assurance specialist to build upon this reputation with an unwavering commitment to meticulous production. The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take our products to the next level.

RESPONSIBILITIES

• Develop and enforce a standard process for testing all releases that include automation into the software build, test, and release process;
• Plan automation and oversee the development of automation frameworks and tooling;
• Manage a team working in an Agile process and continuous integration/continuous deployment process that includes local and remote team members;
• Maintain adequate knowledge of product business, functional and operational requirements to incorporate into test strategies, daily testing, and reporting.
• Prioritize resources and coordinate them with QA Management;
• Assess and communicate product/release health based upon an understanding of business and consumer strategy and priorities;
• Review processes to ensure that they align with current trends;

ESSENTIAL EXPERIENCE AND SKILLS

• 7+ years of experience in managing and conducting quality assurance testing, including automated testing;
• Experience leading teams who are designing and developing QA automation on a variety of software platforms, in-house and offshore;
• Understanding of digital development for web, mobile, and media streaming platforms;
• Experience working with enterprise-level digital platforms and building/testing large-scale, distributed, highly available applications;
• Working knowledge of TestNG/JUnit/Appium/UIPath frameworks, Perforce/Git, Jenkins, JIRA, and Cucumber JVM;
• Advanced written and verbal communication skills;
• Experience with accessibility and security automated testing tools;
• BS/MS degree in Computer Science, Engineering, or the equivalent combination of education, experience, and training provides the required knowledge, skills, and abilities

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.


#LI-DNI

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Senior Product Manager

United States - San Francisco

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

 

ON24 is seeking a Senior Product Manager to join the product management team and help drive the product strategy and revenue goals of ON24’s offerings. This person will be responsible for the planning, creation and delivery of new and existing product capabilities. This includes gathering and prioritizing product requirements, refining the product vision, and working closely with a cross functional team to deliver new and enhanced solutions in a timely manner.   The ideal candidate will have experience with SaaS software, be a strong communicator in both written and verbal formats and be versed in Agile development processes.    

 

 JOB RESPONSIBILITIES  

• Evolve the product roadmap through analysis of market trends, competitive data, and customer input.
• Manage and prioritize the product backlog.
• Define and develop new product features.
• Translate product vision and priorities into detailed product requirements.
• Manage product rollouts by participating in cross-functional teams, helping to produce product collateral, and training/communicating to stakeholders.
• Track product utilization and adapt the roadmap/backlog accordingly.
• Collaborate effectively with engineering, design, and delivery teams.
• Provide product expertise and consultation to sales and customer services teams.

  ESSENTIAL EXPERIENCE  

• 4+ years of product management experience with tech companies.
• Demonstrated track record of delivering B2B products/services to market.
• Proven ability to transform abstract requirements into shippable product.
• Experience working with cross-functional teams.
• Strong background of effective communication with a variety of roles (technical and non-technical, strategic and tactical).
• Product marketing experience a plus.

  ESSENTIAL SKILLS  

• Expert knowledge of SaaS software development and Agile processes.
• Passion for technology with a technical understanding of web marketing, online applications, and internet services markets.
• Self-motivated strategic thinker with proven ability to manage multiple projects, set priorities, and meet deadlines
• Strong communications skills and experience working with company executives and senior management.

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-LH
#LI-UnitedStates
#LI-SanFrancisco

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Software Engineer (Analytics)

United States - Remote

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

As a Software Engineer you will work on our Analytics products. You will be a part of a young and agile team working across multiple time zones. The Analytics project is highly visible and is crucial to the growth and success of ON24. You will build reports that allow our clients to measure the impact of their webinars as well as improve them in the future.

Responsibilities:

• Help design and build Analytics application using Java development stack
• Contribute to design/architecture discussion to enable secure, scalable/maintainable software
• Provide troubleshooting and 3rd-tier support for existing applications

• Aid in planning product development and timelines

Required Skills:

• 7+ years of development experience using Java web application development stack
• Advanced knowledge of JEE technologies with emphasis on JDBC
• Ability to write complex SQL, PLSQL and tune them for optimal performance
• Experience with Java microservices using Spring Boot
• Working knowledge of front-end technologies like HTML5, CSS, JS
• Working with Datawarehouse solutions
• Should be a good team player and willing to work in a fast-paced environment
• Eager to learn fast-changing technologies and convert those ideas into implementation
• Discipline to document ideas and code in a clear, comprehensive and organized manner
• Excellent written and verbal communication skills

 Plus:

• Analytics Experience
• Experience with Postgres
• Experience with Azure
• Experience with microservice architecture and development philosophy

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

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UX Designer

United States - San Francisco

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We are seeking an outstanding UX Designer who excels in web design and in application of the design process. Candidates should have a clear understanding of the various phases of a design process, different design methods and when to apply them. For this position, majority of your time will be focused on hands-on interface design. 

The ideal candidate will be expert at cross browser compatibility, responsive design, visual styling and be able to own a design from concept to final output. Candidate will be responsible for designing project specific UX solutions and developing simple, intuitive workflows and working on aesthetically pleasing visual styling.

This is a great time to join ON24 and the Design department here. We have exciting products that provide great value to our customers and there are key opportunities to enhance the UX and influence our design vision.

Role:

• Participate in Design discussions, product roadmap strategy and identify Design process to be applied
• Usability evaluation, ideation, wireframing, prototyping
• Visual styling, (spec and icons/logo creation)
• User studies

Qualification:

• Bachelor’s degree in Design/HCI
• Software: Sketch, Adobe Illustrator, Adobe Photoshop, etc.
• Understanding of current web design trends, desktop/ tablet/ mobile website trends, responsive design

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-DNI

Apply Here

Senior UX Designer

United States - San Francisco

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com. 

We are seeking an outstanding UX Designer who excels in web design and in application of the design process. Candidates should have a clear understanding of the various phases of a design process, different design methods and when to apply them. They should also be able to lead discussion with other stakeholders to influence product direction towards better UX and usability. For this position, your time will be focused on hands-on interface design, collaborating with stakeholders and promoting application of design process.  
 
The ideal candidate will be expert at cross browser compatibility, responsive design, visual styling and be able to own a design from concept to final output. Candidate will be responsible for designing project specific UX solutions and developing simple, intuitive workflows and working on aesthetically pleasing visual styling.  

This is a great time to join ON24 and the Design department here. We have exciting products that provide great value to our customers and there are key opportunities to enhance the UX and influence our design vision. 

 
Role: 

• Participate in Design discussions, product roadmap strategy, collaborations to influence better design of our products
• Usability evaluation, ideation, wireframing, prototyping
• Visual styling, (spec and icons/logo creation)
• User studies
• Lead the design process

 

Qualification: 

• Bachelor’s degree in Design/HCI and/or Master’s degree in Design/HCI
• 4+ years of work experience in a relevant field
• Software: Sketch, Figma etc.
• Understanding of current web design trends, desktop/ tablet/ mobile website trends, responsive design

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records. 

#LI-DNI

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Scrum Master

United States - San Francisco

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ON24 is the global leader in webcasting and virtual events. ON24’s solutions are used for corporate and marketing initiatives such as demand generation, conferences and events, product launches, training and continuing education, internal communications and executive announcements. ON24 provides a full range of applications and services to over 700 global organizations in publishing, technology, life sciences, government and financial services. 

ON24 is seeking experienced Scum Master/Project Manager who is responsible for monitoring the Scrum processes and projects in a fast-paced technical agile environment. You will be a go-to person for everything involving a project’s organization and timeline. Overall responsible for supporting team in their understanding of Agile, facilitate Scrum ceremonies, removing impediments and shield them from external interruptions and distractions.

You will be working with multiple teams that require Scrum Master and project management skills at a technical level. Mostly switching hats as part of the job responsibilities

• Facilitating daily Scrum and removing impediments, sprint planning, demo to stakeholders and retrospective meetings in a scaled agile environment.
• Responsible as a Scrum Master in managing sprint effectiveness for 4+ scrum teams, facilitating, and organizing Scrum ceremonies – help the team focus on goals, self-manage to achieve objectives each consecutive iteration.
• Manage project expectations, risk, timelines, communication and delivery through the course of the project.
• Conduct effective story time/backlog grooming with PO and delivery team to ensure the teams have a healthy backlog ready by collaborating with the Product Manager (prioritizing epics, stories).
• Making sure bucketing is done in a timely manner and the sprint board is balanced on the very first day of the sprint.
• Co-ordinate with Scrum Masters, Project Manager, Product Managers and the delivery team to align the team with the product vision, sprint goals, and other necessary information. 
• Develop comprehensive project plans to be shared with the stakeholders
• Leverage tools (e.g., Jira and Confluence) to elicit and define business and technical requirements, track requirements, prioritize features, curate content, sequence deliverables into sprints, and report progress.
• Lead continuous improvement efforts with teams by implementing takeaways from retrospectives and implementing concrete solutions to make the teams more efficient and improve delivery success.
• Responsible to apply Agile values and principles to ensure best practices are followed by product teams; Deliver hands-on coaching to scrum teams in all aspects of Agile, Scrum and Kanban (Agile values and principles, planning, DoR, DoD, iterative development, estimations, managing flow, limiting WIP, etc.).
• Share and learn best practices with Scrum Master peers to increase the effectiveness of the application of agile practices in the organization.
• Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts; Represent product team in Scrum-of-Scrums to ensure all teams are aligned on progress and timelines and bridge any communication gap.
• Provide regular status report and proactively keep track of high priority projects, and ensure they are meeting their deadlines
• Help the team identify and implement the most valuable Agile practices, tailored to the team's needs. Provide the right amount of support with the goal of leading the team to learn and maintain healthy Agile habits and become self-organizing.
• Keenly interpret the Agile mindset to teams, welcoming failures and mistakes by viewing them as learning opportunities and incorporating the Agile Manifesto and principles.
• Adapt nimbly to a dynamic environment of shifting priorities, demands and timelines.
• Identify conflicts and proactively promote open and constructive communication to resolve them

REQUIRED KNOWLEDGE & SKILLS

• Bachelor's Degree or equivalent professional experience and/or qualifications
• Scrum Master Certification
• 5+ years of hands-on experience in an Agile/Scrum environment as a Scrum Master and Project Management
• Proven working experience as a Scrum Master and Project Manager in the information technology industry
• Experience using Project Management tools (Such as JIRA, SharePoint, Monday, MS Project, and Confluence)
• Experienced and comfortable in fast growing, high demand business environments
• Ability to effectively communicate plans, progress, risks, expectations, and technical issues to project stakeholders including product owners and team members.
• Good problem-solving, organizational and analytical skills, with the ability to coach and mentor all roles of a developing scrum team.
• Superlative communicator in written and verbal form  

DESIRED KNOWLEDGE & SKILLS

• PMP certification is a plus
• Working experience with SasS

EDUCATION

• Bachelor’s degree in relevant discipline (Computer Science, preferred)

 ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-DNI

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Sr. Software Engineer – Video Engineering

United States - Remote

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For years, marketers have sought out digital-first strategies to meet the demands of an increasingly digital-first world. This notion has never been more true, as marketers are adjusting to the new normal of how companies buy and sell products brought on by COVID-19. A recent McKinsey report discloses that 96% of B2B companies have shifted their go-to-market model during the pandemic, and most plan to keep their new model in place indefinitely/after it’s resolved.

Digital experiences and engagement are no longer a luxury for revenue growth - they are absolute necessities. When most all marketing solutions lack a direct tie to revenue, where do companies look when they need to create immersive and robust digital experiences to drive the buyer’s journey, move customers through the funnel, and increase revenue?

Enter ON24! 

The ON24 Digital Experiences Platform is a one-stop suite that enables companies to create live personalized customer experiences that seamlessly feed data into other relevant business process management solutions and create real-time revenue. Across the platform, using Live Experiences, Always-On Experiences, and Personalized Experiences, companies have found the new formula for success:

• Digital experiences create engagement 
• Engagement delivers data 
• Data finds demand 
• Demand drives revenue 

In the last six years, ON24 has undertaken a pivot and become the largest, private B2B MarTech company in the world. Over this period, the company has leveraged its tremendous scale and brand equity that boasts over 2,500 global blue-chip customers across a dozen verticals to own the emerging Digital Experiences market.

Join our growing team, and change the future of Digital Experiences.

What you’ll do:

• Build, maintain, and enhance enterprise scale bi-directional conferencing solutions.
• Design and implement server architecture at scale to support our conferencing solutions.
• Work across interdisciplinary teams to understand features, operation, and specify enhancements to conferencing solutions.
• Support team leads in working with multiple vendors and partners as well as assorted teams across internal business units.
• Participate in design and code reviews, and mentor junior developers.
• Write and maintain documentation to allow team to scale

Who we’re looking for:

• Bachelor's degree in Computer Science, Computer Engineering or equivalent combination of education and experience.
• Knowledge of C/C++ is required.
• Experience with FreeSWITCH or WebRTC  is required.
• FreeSWITCH source code understanding with experience creating FreeSWITCH modules.
• Experience with Linux, especially with regards to the networking and media (audio/video) stacks.
• Knowledge of audio, video, and networking frameworks.
• Knowledge of cloud server architecture and design.
• Experience writing maintainable code with test coverage.
• Knowledge of TCP/UDP protocols and file container formats.
• Knowledge of Streaming technologies like RTMP, RTP etc.
• Demonstrated problem-solving skills and affinity for technical innovation.
• Knowledge of Linux development environments and open-source tools/platforms
• Knowledge of common computer networking (e.g. TCP, DNS, MTU).

Good to have:

• Knowledge of multimedia tools like FFmpeg, Gstreamer is beneficial.
• Knowledge of Python is optional

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records

Apply Here

Talent Acquisition Partner - Sales - DACH

Germany - Berlin

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About the job

Description

We’re looking for an efficient and passionate Talent Acquisition Partner, one with a strong local network, to help support our Go-To-Market Sales & Marketing hiring initiatives within the DACH region. Partnering with Talent Acquisition & hiring managers, and leading candidates through our hiring process.

What You’ll Accomplish

• Proactively source for outbound candidates
• Coordinate on-site and phone interviews for candidates with extreme efficiency
• Maintain recruitment applicant tracking system, ensuring information is accurate and up to date
• Ensure a positive and consistent experience throughout the entire candidate journey
• Arrange travel and facilitate expense reimbursement process for candidates, as necessary
  
  

Qualities

• 3+ years of SaaS Sales Recruiting experience, specifically in the DACH region. 
• Proven ability to prioritize multiple time-sensitive tasks and in a fast-paced environment
• Detail-oriented with a strong desire to contribute
• Learns quickly in a high-growth and ever-changing environment
• Ability to manage sensitive and confidential information
• Creative problem solver who sees challenges as opportunities
• Composed and focused under pressure
• Warm and welcoming demeanor, able to build relationships quickly
• Excellent verbal and written communication skills
• Proficient with Microsoft suite & Jobvite preferred
• Native or Business Fluent German speaker. 

Employment Type
12 months, limited company contract. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Talent Acquisition Partner (APAC)

Australia - Sydney

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About the job

Description

We’re looking for an efficient and passionate Talent Acquisition Partner, one with a strong local network, to help support our Go-To-Market Sales & Marketing hiring initiatives within the APAC region. Partnering with Talent Acquisition & hiring managers, and leading candidates through our hiring process.

What You’ll Accomplish

• Proactively source for outbound candidates
• Coordinate on-site and phone interviews for candidates with extreme efficiency
• Maintain recruitment applicant tracking system, ensuring information is accurate and up to date
• Ensure a positive and consistent experience throughout the entire candidate journey
• Arrange travel and facilitate expense reimbursement process for candidates, as necessary
  
  

Qualities

• 3+ years of SaaS Sales Recruiting experience, specifically in the APAC region. 
• Proven ability to prioritize multiple time-sensitive tasks and in a fast-paced environment
• Detail-oriented with a strong desire to contribute
• Learns quickly in a high-growth and ever-changing environment
• Ability to manage sensitive and confidential information
• Creative problem solver who sees challenges as opportunities
• Composed and focused under pressure
• Warm and welcoming demeanor, able to build relationships quickly
• Excellent verbal and written communication skills
• Proficient with Microsoft suite & Jobvite preferred

Employment Type
Contract to perm opportunity

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-CS

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Network Engineer

United States -

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

We are looking for a motivated individual to support our SaaS webcasting service production network infrastructure.  The candidate will be an individual contributor working as part of a small team.  The ability to handle multiple concurrent tasks, resourcefulness and effective communication skills are a must. 

ON24 is the largest provider of data-driven marketing webinar services on the Internet today.  Our network environment includes a mix of transaction processing and media/stream distribution presenting a variety of interesting and challenging network conditions. 

The candidate will work with members of the network team to monitor, operate, maintain and scale ON24’s global network infrastructure, ensuring 24/7 availability and optimal performance.  The role is remote, but the candidate will be required to travel to the Aurora datacenter for on-site work, as needed.

The position can be based out of Charlotte, NC or Denver, CO. Local candidates only please!

Responsibilities:

• Monitor ON24’s global network infrastructure using a pool of tools and systems.
• Support both production and corporate network requests based on internal ticketing system.
• Operate and maintain core network infrastructure, exercising change management discipline.
• Operate and maintain signaling network infrastructure working inter-departmentally with signal operations.
• Operate and maintain, WAN, transit, sip trunking and other core networking services.
• Operate and maintain public cloud services, Azure, AWS, GCP.
• Operate and maintain ON24’s network security infrastructure and policies.
• Occasional off-hours work: maintenance and troubleshooting/incident response.
• On-site datacenter work, up to 20%.

Requirements:

• BS degree or equivalent experience.
• 1-3 years’ experience, preferably in datacenter environments.
• Experience and knowledge: BGP, OSPF, EIGRP, VRF, HSRP
• Experience and knowledge: RSTP, VPC
• Experience and knowledge: TCP/IP, SIP, NAT, PBR, IPSEC, SSL
• Familiarity and proficiency: monitoring systems like NAGIOS
• Familiarity and proficiency: CISCO, JUNIPER, F5, FORTINET, BROCADE
• Familiarity and proficiency: Unix and Windows
• Nice to have: scripting, automation, public cloud, virtualization, UCS

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Linux/Ansible System Administrator

United States - Remote

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

We are looking for a Linux/Ansible System Administrator to help lead the build-out and growth of our Physical and Cloud-based data centers and provide input into the overall architecture for our infrastructure and operations. You will be responsible for installing, supporting, securing, and maintaining the server infrastructure in our data centers as well as monitoring and troubleshooting of the operational environment.

We want folks who can hit the ground running, who love getting their hands dirty and can solve complex problems and situations. Excellent communication skills and ability to multitask are a must. In short, if you are looking for an opportunity to not only make a significant contribution in a growing company, but also be part of a sharpshooting sys admin team that will help you grow in this field, ON24 is the place for you.

This is a remote position, based in the US. 

Responsibilities:

• Ansible scripts for automation and monitoring of Linux Systems
• RedHat / CentOS Linux System Administration
• Working with Cloud Environments – Azure, GCP, AWS
• Configuring and maintaining Linux Virtual Machines in VMWare
• Working with Engineers for code releases/deployment/DevOps – Git
• WebLogic/Apache Tomcat configuration
• NGINX Web Server/Proxy/Load Balancing
• DNS/SMTP
• Bash/Python scripting
• Server/container orchestration using Terraform/Kubernetes
• Monitoring: Nagios/Prometheus
• Log aggregation and alerting using ELK
• Security/Access Control/Hardening
• Change Management in a framework that keeps all parties involved and informed
• Documentation of processes and procedures

Requirements:

• 3+ years of Linux Systems Administration experience in a DevOps environment using Ansible/Terraform
• Experience with VMWare or other virtualization environments
• Experience with Cloud AWS, GCP, and/or Azure deployment experience.
• Proficiency with RedHat/CentOS Linux environments
  • Bash/Python scripting tasks common in system management applications
  • Installing and Updating Linux RPM packages and compiling from source
  • User management/securing/hardening servers
  • File permissions and mounts, file transfer
  • TCP/IP Networking
• Experience with NGINX, Apache Web Server, or similar technologies
• Experience with log aggregation and SIEM tools
• Experience in a high availability production environment
• Must have strong troubleshooting skills
• Must be detail oriented, an organized thinker and able to work in demanding conditions.
• Willing to handle trouble after-hours (although the stability of the environment means calls are rare)
• Willing to handle maintenance at times that are driven by the availability requirements (occasional weekend change implementation)
• Excellent communication skills, multi-tasking, and prioritization skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented.
• Team player and self-motivated.
• A strong willingness to learn new skills and research and guide on new technologies
• BS degree or equivalent experience

Nice to have:

• Experience with Apache Tomcat / WebLogic or other JSP Servlet Containers
• Experience with software deployment and version control (Jenkins/Git/Perforce/etc.)
• Dell Server configuration with DRAC/iDRAC
• Knowledge of clustering and load balancing technologies
• Experience with Backup and Storage technologies and concepts (NetBackup/NAS/etc.)

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-LH
#LI-UnitedStates 

Apply Here

Security Engineer

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Security Engineer will be a critical member of ON24’s information security team where they will contribute to safeguarding customer, employee, and company data in accordance with industry standards for a global enterprise SaaS company.  

You will engineer security solutions, select and implement related technologies, and address security incidents.  

Role/Responsibilities:

40% Security Engineering

• Perform infrastructure and Cloud security design.
• Determine security requirements, related procedures, and define security controls.
• Perform vulnerability assessments and maintain vulnerability management tools and processes.
• Contribute to hardening standards and configuration guidelines.
• Evaluate and implement new security products/solutions.

40% Security Analysis

• Monitor and analyze security alerts and events.
• Work to enhance detection, correlation, and automation capabilities.
• Perform Incident Response activities. Facilitate coordination of security efforts across the organization.

20% Penetration Testing & Threat Research

• Coordinate, scope, and manage penetration testing efforts.
• Conduct internal security reviews, threat hunting, and training exercises.
• Review threat intelligence and produce advisories as applicable to ON24's environment.
• Research and review new threat vectors, develop detections and preventions.

Requirements:

• BS degree or equivalent experience
• At least 5 years work experience in technical security roles
• Hands-on experience with security devices such as network firewalls, load balancers, WAFs (e.g. Cisco, Fortinet, F5), and IDS/IPS (e.g. Snort, Suricata, Bro)
• Expertise with security monitoring, detection and response / SIEMs (e.g. Splunk, ELK)
• Deep understanding of security threat modeling, risk prioritization, and technical security measures
• System administration skills (Linux, Windows Server) and scripting capabilities (BASH, Python, Powershell)
• Excellent written and verbal communication skills
• Ability to work effectively and drive results in a remote team

Preferred:

• Security certifications, e.g. CISSP, GIAC, CCSK etc.
• Experience working in a SaaS, hybrid-Cloud environments
• Experience securing cloud, virtualization, and containerization platforms (K8s)
• Familiarity with Monitoring (Nagios, Check_MK, Solarwinds, Prometheus), and/or DevSecOps toolchains (e.g. Puppet, Ansible, Terraform, Jenkins, etc.)
• Knowledge of web application / software security assurance basics, e.g. OWASP Top 10.
• Passionate about security with strong desire to learn and grow

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-LH
#LI-UnitedStates

Apply Here

Compliance and Risk Analyst

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Compliance Analyst will be responsible for ON24’s information security compliance efforts to safeguard customer, employee, and company data in accordance with industry standards for a global enterprise SaaS company.  

You will work to determine and implement appropriate standards and controls that inform policies and procedures, manage security audits and assessments, and address third party risks.  

Role/Responsibilities:

30% Compliance

• Design, Implement, and maintain a continuous compliance framework.
• Perform internal auditing functions and compliance reviews.
• Oversee and participate in external compliance audits/certifications.
• Create and maintain company security & compliance policies and procedures.
• Research new regulatory compliance requirements, legal obligations, and framework revisions.
• Provide guidance and subject matter expertise to project teams on security and compliance.
• Evaluate and implement GRC products/solutions.

 

30% Risk

• Manage the risk register and develop metrics for reporting risk.
• Recommend, document, and monitor implementation of risk treatment plans.
• Develop and maintain vendor risk management program.
• Oversee and perform internal assessments such as SIG and CSA CAIQ.

 

20% Sales Engineering

• Support Sales and Sales Engineering by maintaining knowledge base, assisting with inquiries, and representing ON24 in conversations with customers/prospects.
• Develop and maintain supporting documentation, whitepapers, and other sales collateral.

 

10% Awareness & Training

• Evangelize security across the organization.
• Develop and maintain security awareness training materials.

 

10% Project Management

• Work across the organization to evaluate and address gaps in governance, risk and compliance.
• Manage cross-team initiatives related to security and compliance.

 

Requirements:

• Bachelor's degree or equivalent experience
• At least 5 years work experience in security, risk, or audit roles
• Hands-on experience implementing control frameworks and providing audit support (e.g. SOC 2, ISO 27001, FedRAMP)
• Deep understanding of security threat modeling, risk prioritization, and technical security measures
• Excellent written and verbal communication skills
• Ability to work effectively and drive results in a remote team setting

 

Preferred:

• Security certifications, e.g. CISSP, CISA/CISM, GIAC, CCSK, etc.
• Experience working in a SaaS, hybrid-Cloud environments
• Experience securing/auditing cloud, virtualization, and containerization platforms
• Knowledge of various privacy related regulations
• Experience with FedRAMP authorization process

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-LH
#LI-UnitedStates

Apply Here

Director, Infrastructure Operations

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Reporting to the VP of IT & Network Operations, the Director of Infrastructure Operations is responsible for ON24’s 24x7 hybrid cloud network and compute farm.  

The right candidate will possess a track record of success, strong management skills and technical expertise.  

Responsibilities:   

• Partner with the IT Operations Leadership team to develop technology infrastructure based on business needs. 
• Work closely with the Information Security team to ensure that our networks are designed and operating securely. 
• Ensure sufficient resource capacity.
• Research and evaluate improved methodology or technology that will enhance infrastructure processes, increase profitability, or reduce expenses.  
• Lead and manage the technical teams that build, maintain,and operate the networks and virtualization platform at the core of the ON24 SaaS offering. 
• Design and build of IT infrastructure, both on premise and private/public cloud.
• Collaborate on the integration of physical and application architecture through close teamwork with software architects, application developers and operations teams.
• Orchestrate execution of infrastructure projects across multiple diverse teams. 
• Provide resource management for major initiatives by forecasting resource demands with functional areas, coordinating the staffing of infrastructure programs/projects with managers, and providing work direction and coaching. 
• Participate in IT financial planning with IT & Operations leadership.
• Collaborate closely with the Information Security team in design, implementation and operations of security controls and technologies to safeguard ON24 data assets  

Candidate will possess:  

• 10+years of experience in the technology profession focused on IT infrastructure. 
• 5+ years IT management experience, including budget and financial management, staffing / hiring and resource management. 
• Experience in architecting and implementing cloud solutions using Azure, GCP or AWS solutions
• Background in SaaS industry is preferred.
• Ability to provide cross-functional leadership to ensure project objectives and deadlines are met.
• Experience in managing and operating a 24x7 high-availability infrastructure environment with high availability is required. 
• Analytical problem-solving skills. 
• Excellent interpersonal and organizational management skills.
• Excellent verbal and written communication skills.
• Ability to identify and resolve project issues and risks as needed. 
• Understanding of ITIL and service management/operations required 
• Prior vendor management experience is of value.
• Relevant Bachelor's degree preferred.

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

 

Apply Here

Helpdesk Technician

United States - Remote

Apply Here

The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging experiences that drive measurable business growth. Today we are converting millions of prospects to buyers for thousands of companies, enabling our customers to monetize engagement. Through ON24 webinar, virtual event, multimedia experiences, we provide a system of engagement for audiences to choose and accelerate their own journeys. ON24 customers then turn that engagement and interest into actionable insights, which enables businesses to scale engagement, conversions and pipeline to drive revenue growth.

ON24 serves over 1900 companies worldwide, including 3 of the 5 largest Global Technology companies, 4 of the 5 largest Global Banks, 3 of the 5 largest Global Healthcare Companies and 3 of the 5 largest Global Industrial Manufacturing companies. In aggregate, our customers engage an average of 4M professionals per month for a total of 2.5B minutes per year. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and APAC.

ON24 Inc, is looking for a responsible, technical, forward thinking individual to fill our full-time Helpdesk Technician position at for the US and join our IT Heroes team.  What is an IT Hero at ON24?

• One who performs great deeds r selfless acts for the common good instead of the classical goal of wealth, pride and fame.
• Combats adversity through feats of ingenuity, courage and/or strength.
• When encountering a situation where someone is in need, an IT Hero immediately is able to see the themselves in that same situation and see what needs to be done to help

The Helpdesk Technician is responsible for supporting our internal end-user community within ON24. Your focus will be installing, configuring, and troubleshooting technology problems related to users’ desktops, laptops, and some servers. He / She will work with other IT Heroes to ensure the highest degree of functionality and reliability to our end-users along with a smile. He / She will utilize a flexible schedule to provide additional support via remote methods to our remote offices and remote users throughout the world.

This position requires an individual who is punctual, detail-oriented, able to adapt under stressful conditions, can multitask and possesses solid technical, communication, customer service skills and most importantly a "can-do" attitude.

JOB RESPONSIBILITIES

• Responsible for the day-to-day helpdesk tickets, building, troubleshooting, and configuring of Windows/OSX based machines.
• Responsible for the deployment of employee systems in the office and remote locations.
• Provide tier 1 and tier 2 technical support for ON24’s internal and remote employees using the phone, Teams, e-mail, and in-person support.
• Work with other company departments to solve Information Technology problems and provide solutions to management.
• Administer Active Directory, Print Services, TCP/IP, DHCP, and Group Policy with other IT staff.
• Some off hours work may be required as well as the ability to participate in an on-call rotation.
• Create and update documentation public to employees and internal to IT through our KB portal

ESSENTIAL EXPERIENCE

• BS degree or equivalent experience with at least 2 years of previous support in an enterprise environment is required.
• Experience with Microsoft Office 365, Active Directory, Print Services, TCP/IP, DHCP, Group Policy, Windows Firewall, DNS, WiFi is required.
• Experience with Windows 10 is required.
• Experience with MacOS is required.
• Experience with Service Desk ticketing applications such ServiceNow, JIRA, Zendesk or other enterprise class applications.
• Experience with Endpoint Management and MDM solutions like JAMF or ManageEngine Desktop Central, Meraki, .
• Experience with Dell, HP and Mac hardware is preferred.
• Experience with Windows Server is preferred.
• Experience with SSO platforms such as Microsoft 365 Identity Management, Okta, OneLogin is preferred.
• Experience with AntiVirus platforms such as Trend Apex One is preferred.
• Experience with Windows Deployment Server is preferred.

ESSENTIAL SKILLS

• Ability to learn quickly to tackle new and technically complex problems with courage and tenacity.
• Ability to work in a fast-paced environment with changing needs and requirements.
• Must have demonstrated ability to approach emerging problems quickly and with flexibility.
• Must be a customer service minded, organized thinker, with attention to detail that possesses effective communication skills.
• Patience with the ability to speak to and train non-technical people.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-LH
#LI-UnitedStates
#LI-Charlotte 

Apply Here

VP, Customer Marketing

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

 

Now, ON24 is seeking a VP, Customer Marketing to develop and drive modern integrated marketing campaigns and their underlying processes to drive customer success, increase renewals, promote services, and expand the product footprint within the existing install base. Partnering with the broader go-to-market team, this leader will operationalize a scalable, multi-channel marketing motion that results in increased pipeline and engagement with all of ON24’s highest-value accounts. This role is an excellent platform for a marketing leader to implement customer marketing strategies on a global stage in an exciting, high-growth space.

 

Role & Responsibilities

• Define and implement a comprehensive suite of strategic marketing programs that drive customer success, increase renewals, promote services, and expand ON24’s product footprint within existing customers. Deepen engagement with strategic customers and increase loyalty across all target audiences/verticals.
• Build and run a modern customer ABM program that creates personalized buying experiences for ON24’s most strategic enterprise customers.
• Create account campaign plans and all supporting materials including, but not limited to, campaign messaging, personalized collateral, dedicated webinar programs, etc. Manage a comprehensive customer communications strategy that leverages different channels including community portals, newsletters, emails, etc.
• Develop thoughtful “voice of the customer” materials and coordinate with the marketing, sales, and support teams to align all go-to-market activity. Work across the GTM teams to ensure marketing programs are in line with account strategies and buying processes for high-value accounts.
• Improve ROI visibility by building a transparent and trackable metrics system that encompasses all aspects of lead generation from campaign to revenue. Know funnel metrics across all segments like the back of your hand.
• Develop processes for tracking and analyzing performance metrics associated with all marketing programs and campaigns using DOMO, Salesforce and other relevant tools.
• Work with senior management to promote and communicate the ON24 brand, products, and value proposition. Refine company and product messaging to effectively communicate value to enterprise accounts.

 

Requirements

• You’re a customer marketing subject matter expert. You’ve successfully built customer marketing programs at scale and can implement a modern customer marketing playbook. You know how to evolve customer marketing strategy and tactics over time.
• You’ve developed and lead a world-class ABM function at a market leading software company.
• Experience running campaigns and programs that directly contributed to renewals and pipeline growth using modern marketing tools and channels.
• Strong ability to shape customer voices and stories, and experience running customer groups such as advisory councils and the community portal, among others.
• You’re an analytical problem solver. Your decisions are informed by data, and you know how to use analytics to draw insights to continually optimize campaigns.
• You’re inquisitive and innovative. You bring a “test and learn” mentality to the organization and have a hunger to leverage the latest technology and methods to drive growth.
• Deep knowledge of marketing and reporting tools, such as Salesforce, DOMO, and Marketo.
• Experience with the ON24 platform is a huge plus.
• Outstanding verbal and written communication skills, with the ability to communicate a company’s vision to the market.
• A history of partnering with senior executives to drive a culture of honesty, collaboration, and direct communication.
• You’re passionate about our mission - the idea of marketing to marketers excites you.
• Have 4-year Bachelor's degree in marketing or a related field. Having an MBA is a plus.

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Sr. Manager, Brand Marketing

United States - Remote

Apply Here

The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging experiences that drive measurable business growth. Today we are converting millions of prospects to buyers for thousands of companies, enabling our customers to monetize engagement. Through ON24 webinar, virtual event, multimedia experiences, we provide a system of engagement for audiences to choose and accelerate their own journeys. ON24 customers then turn that engagement and interest into actionable insights, which enables businesses to scale engagement, conversions and pipeline to drive revenue growth.

ON24 serves over 1900 companies worldwide, including 3 of the 5 largest Global Technology companies, 4 of the 5 largest Global Banks, 3 of the 5 largest Global Healthcare Companies and 3 of the 5 largest Global Industrial Manufacturing companies. In aggregate, our customers engage an average of 4M professionals per month for a total of 2.5B minutes per year. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and APAC.

The Senior Manager sits on the Corporate and Brand Marketing team, which is responsible for the ON24 Brand, Website and Project Management of all marketing content, campaigns and execution. In this role, you’ll work alongside a group of content, product, demand generation and brand marketers to create engaging experiences for our audience. The ideal candidate will be a hybrid marketer with the creative juices to tell compelling stories, brings expertise in ideating and implementing brand experiences, while having the organizational and project management chops to collaborate on integrated marketing planning, ensure brand continuity and drive project management across our most strategic brand initiatives and foundational campaigns.

This position is open to candidates in San Francisco, CA or Remote (PST).

Responsibilities

• Act as Brand Storyteller, being able to translate complex solutions and products into clear and concise stories to drive awareness, brand consideration and growth across our various audiences and campaigns.
• Proactively find opportunities to connect the brand story across channels, while working with brand and web teams from the start to ensure alignment.
• Work closely with brand designers and agencies on creative execution and expectations to ensure output is up to our standards, is on brand and is communicating the message clearly.
• Facilitate campaign and content planning across marketing through meetings and stakeholder communication.
• Work collaboratively with the Global Lead of Integrated Campaigns on individual campaigns to ensure Demand Generation goals and plans are in alignment with brand storytelling and touchpoints. 
• Assist the Marketing Project Manager, when necessary, in project managing and planning of large initiatives and campaigns.
• Lead strategic initiatives across Corporate and Brand Marketing, setting up projects for success with clear goals, deadlines, milestones and follow-up. 

 

Qualifications

• BA/BS in Marketing, Business Management or related field
• 5-7 years experience working within a Digital Marketing environment, preferably B2B
• Experience building cohesive brand experiences and stories across digital channels.
• Experience working with and/or directing creative teams and agencies on execution
• Ability to propose innovative solutions to complex problems and articulate clear goals, insights, plans and achievements.
• Self-starter, flexible, highly organized, detail-oriented, reliable, and has the ability to multitask and meet tight deadlines under pressure in a fast-paced environment
• Strong project management and prioritization skills with attention to detail and superior work ethics
• Strong interpersonal skills and can interact effectively with C-level executives and business leaders
• Experience working with a distributed, global team
• Open to candidates in San Francisco, CA or Remote (PST)

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-LH
#LI-West
#LI-SanFrancisco

Apply Here

Sr. Graphic Designer

United States - Remote

Apply Here

The ON24 Digital Experience Platform makes it easy to create, scale and personalize engaging experiences that drive measurable business growth. Today we are converting millions of prospects to buyers for thousands of companies, enabling our customers to monetize engagement. Through ON24 webinar, virtual event, multimedia experiences, we provide a system of engagement for audiences to choose and accelerate their own journeys. ON24 customers then turn that engagement and interest into actionable insights, which enables businesses to scale engagement, conversions and pipeline to drive revenue growth.

ON24 serves over 1900 companies worldwide, including 3 of the 5 largest Global Technology companies, 4 of the 5 largest Global Banks, 3 of the 5 largest Global Healthcare Companies and 3 of the 5 largest Global Industrial Manufacturing companies. In aggregate, our customers engage an average of 4M professionals per month for a total of 2.5B minutes per year. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and APAC.

The Senior Graphic Designer sits on the Corporate and Brand Marketing team, which is responsible for the ON24 Brand, Website and Project Management of all marketing content, campaigns and execution. In this role, you’ll work alongside a group of content, product, demand generation and brand marketers to bring the ON24 brand to life. Reporting to the Director of Corporate and Brand Marketing, you will be responsible for building and managing the ON24 brand and concept development and execution of various marketing campaigns and programs. The ideal candidate will be a creative engineer who can explore design solutions that elevate the ON24 brand to new heights, while having the flexibility and efficiency to buckle down and power through quick-turn solutions when necessary.

This position is open to candidates in San Francisco, CA or Remote (PST).

Responsibilities

• Responsible for creation of successful design solutions across a variety of print and digital mediums, including but not limited to: web, advertising, email, social media and more
• Responsible for creative concepting and execution for a variety of project types, including campaign, event and webinar series branding, written content, interactive digital experiences, promotional assets and brand identity and guideline development.
• Act as the gatekeeper of our brand standards, both internally and working with external freelancers and agencies, ensuring that all marketing creative is effective, engaging, and ultimately on brand.
• Manage the graphic design queue and deadlines and delegate work as necessary to freelance and agency partners.
• Partner with marketing and brand leadership to gain an understanding of campaign and brand stories and goals that will inform creative development and execution.
• Responsible for managing and updating internal company brand resources, including: guidelines, templates, iconography and assets.
• Partner with Demand Generation teams on their various tools and platforms, understanding design specifications and requirements.
• Lead creative reviews and presentations to marketing leadership and be able to effectively communicate the ‘why’ behind your designs, while being receptive to feedback and creating actionable solutions to bring a project to the finish line.

 

Qualifications

• BA or BFA preferred in Graphic Design or Communication Design
• 5-7 years as a professional graphic designer, with both print and digital expertise, preferably for a B2B brand or marketing agency.
• A proven ability in the areas of narrative creation, concepting, designing digital experiences (e.g. website), and fundamental graphic design (typography, layout, and art direction)
• Expert knowledge of Adobe programs: Illustrator, Photoshop and InDesign.
• Solid understanding of how to design for the modern web-across browsers, screen sizes, and audience types and able to communicate those requirements effectively to freelancers and partners.
• Detail-oriented and organized, with high graphic standards.
• Experience with corporate rebrand development and execution
• Experience designing internal corporate resources like PowerPoint templates and brand guidelines.
• Coding for web (HTML/JS/CSS) and/or mobile app experience is a big plus.
• Experience with motion graphics and HTML5 is a plus
• Experience working with and/or directing junior designers, freelancers and agencies.
• Self-starter, flexible, reliable, and has the ability to multitask and meet tight deadlines under pressure in a fast-paced environment
• Strong interpersonal skills and can interact effectively with C-level executives and business leaders
• Experience working with a distributed, global team
• Open to candidates in San Francisco, CA or Remote (PST)

 

A Portfolio showcasing work including emails, landing pages, print materials, event graphics/signage, product imagery and more is required for consideration.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.”

#LI-SanFrancisco
#LI-West
#LI-LH

Apply Here

Senior Product Marketing Manager

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way marketers market, powering the live, always-on and personalized experiences that businesses need to create engagement, deliver data, find demand and drive revenue. Through the ON24 Platform, marketers can build data-rich, interactive webinars and content experiences, understand audience behavior and turn that intelligence into action. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 experiences than any other digital channel. Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney. For more information, visit https://www.on24.com.

ON24 is looking for a Senior Product Marketing Manager to own the Go To Market and strategic programs for our flagship Webcast Elite product within the ON24 portfolio. ON24 is building a team of resourceful, agile, and entrepreneurial-minded product marketers to directly impact the development and success of our platform and products. In this cross-functional role, you will work closely with our product, customer success, sales, and marketing teams to execute strategic GTM plans, develop compelling content, create messaging and positioning, and inform demand and customer programs.

This role will report to the Director of Product Marketing.

Responsibilities

• Go To Market planning and execution- launch planning, market research, content/collateral creation, ICP identification, use case research, sales enablement and team trainings
• Develop and maintain product messaging and positioning
• Work closely with the sales enablement and extended marketing team to develop content and collateral that support the sales cycle (pitch decks, sales playbooks, case studies, videos, blog posts, demos)
• Support product managers in executing beta programs
• Manage ongoing product release communication and promotion
• Capture customer feedback through surveys and validation/review programs
• Track product usage trends to inform product development, pricing/packaging, content, and collateral.
• Work with Competitive Intelligence team to understand competitive products, sales, and marketing tactics, and develop differentiated product positioning.

Qualifications

• Bachelor’s Degree in Marketing or related field
• 5+ years product marketing experience
• Comfortable and able to work cross-functionally
• Excellent PowerPoint, presentation and writing skills
• Proven history of creating and executing effective marketing programs
• Excellent time management and project prioritization skills
• Comfortable using collaboration, marketing and CRM tools such as Slack, Marketo, SurveyMonkey, Salesforce and others.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

 

Apply Here

Director, Field Marketing (North America)

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The ON24 marketing team is looking for an enthusiastic and data-driven marketer responsible for strategy and execution of global field programs that span physical and digital channels.

The Director, Field Marketing (North America) will define and drive field & digital experiences at ON24 while setting the standard for best practices in the industry, driving pipeline generation and acceleration.

This role is an exciting opportunity for a senior marketer to create unique, memorable, best in class digital experiences that change the way we engage online. This role is best suited for a creative, driven, high achiever with proven ability delivering first class field events, transitioning from physical to digital, and creating amazing digital experiences. You can think and act strategically but also dig in with the team to get things done.

Responsibilities 

• Will manage our North America Field Marketing strategy and execution, and serve as the marketing counterpart to our North America Commercial and Enterprise Sales and SDR leaders.
• Will manage 3 Sr. Marketing Managers who align to specific sales segments: enterprise, commercial, and sponsored programs
• Will report to VP, Demand Gen

Role Description 

STRATEGY

• Develop strategy for campaigns focused on key sales segments in North America with a goal to engage and convert net-new logos and prospects
• Align strategy and plan with Sales and SDR leadership to support and enable the field
• Be the voice of the field: meet regularly with sales leadership and account executives to know and understand what’s happening in market, what’s working and what’s not
• Know the metrics for sales success on a daily and weekly basis and create tactics that support the day-to-day delivery of qualified sales leads for constant pipeline creation
• Understand sales territory needs and map localized programs to the accounts and prospects in market
• Cultivate net-new demand and strategies to attack untapped cohorts, including personas, verticals, territories
• Develop integrated marketing plays that align to SDR and AE plays; systematize the playbook
• Build a quarterly plan of live and virtual events that deliver against sales priorities, including brand awareness, perception shift, demand generation, thought leadership, and product launches
• Have a pipeline contingency plan built in to help close gaps and enable sales to hit their number
• Connect field programs with Sales and the global Demand Generation team to maximize overall marketing investments and ensure continuation of prospect/customer journeys
• Push the boundaries of how digital experiences are designed and how we engage our audiences
• Partner with key stakeholders in Product, Sales, Marketing and Global Regional teams to align on strategy, plan, investments, and what success looks like

EXECUTION

• Create unique, memorable, best in class digital and hybrid experiences that attract and engage net-new acquisition prospects (Pop Ups, Roundtables, Virtual Summits, Hospitality events, Tentpole events)
• Manage team of 3 - 4 marketers to drive end to end execution of field and digital experience programs using detailed project tracking and fine attention to detail
• Create templates/repeatable programs for use by the greater marketing team
• Brief in strategy and kick off programs to partners on the marketing team and cross-functional teams including Sales; present to leadership on occasion
• Create or refine processes to drive effective and streamlined DX programs

REPORTING

• Set targets and goals, define measurement framework, deliver reporting/ROI analysis against event investments
• Use the ON24 Platform, DOMO and Salesforce reports to track campaign/program performance - update/report to leadership regularly
• Use data and analytics to draw insights & continually optimize campaigns; inform internal stakeholders of performance (eg: Content, PMM, Product teams)
• Main business KPIs will be program efficiency and effectiveness in terms of: responses & engagement, contribution to pipeline, acceleration of pipeline, and revenue growth

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-United States
#LI-LH

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Field Marketing Manager, EMEA

United Kingdom - London

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ON24 are looking for an enthusiastic, data-driven marketer responsible for developing and executing marketing campaigns across UKI and Northern Europe.

The Field Marketing Manager, EMEA role will be responsible for the successful implementation of local campaigns, programs, and events using the latest demand generation methods. The objective is to quickly drive pipeline growth through net-new names, Sales Qualified Leads (SQLs); then track and report on the results. This role is best suited for a driven, high achiever with proven ability to develop B2B marketing programs both on the strategic and tactical level.

You must have a passion for Field Marketing, love working side-by-side with Sales and be excited to develop unique events and campaigns. You should have a strong background in go-to-market planning, Working across multiple functions and act as a champion for the needs of the market in a fast-changing and dynamic growing company.

Responsibilities:

• Develop the in-market voice of ON24 for core markets (UKI, Nordics and BeNeLux); leverage personalisation and localised experiences when possible/appropriate.
• Work closely with the central marketing team to leverage campaigns, programs, and content where appropriate for sub-regions.
• You will create and manage lead generation programs to meet pipeline targets including host virtual and physical events in multiple geographies, industry-relevant tradeshows, direct marketing campaigns, content creation, integrated campaigns and various other marketing tactics to support the field sales organisation.
• Managing event logistics pre, during, and post event across EMEA (some travel will be required).
• Work with Sales and SDR teams to track and manage lead flow and increase conversion rates at each stage of marketing and sales engagement and to identify new market opportunities and trends.
• Use DOMO and Salesforce reports to track campaign/program performance - update/report to leadership regularly.
• Use data and analytics to draw insights & continually optimize campaigns; inform internal stakeholders of performance (eg: Content team).

Qualifications: 

• BA/BS in marketing or related field
• 5 years of digital/field marketing experience in B2B SaaS
• Experience generating demand in the Northern Europe marketplace
• Deep knowledge of SFDC and Marketo (campaign set up, programs, flows, smart lists, and general best practices)
• Experience using ON24 + integration with Marketo a huge plus
• Proven track record of creating and executing integrated marketing campaigns using tactics that include webinars, email, digital advertising, and more.
• Motivated, self-starter attitude, ready to come to the table with ideas

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

 

Apply Here

Senior Customer Marketing Manager, Engagement Strategy

United States - San Francisco

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Senior Customer Marketing Manager, Engagement Strategy will be responsible for designing and implementing an effective marketing strategy to engage install base customers throughout all stages of the customer journey. The right candidate must be passionate about creating highly engaging campaigns to drive retention, expansion and advocacy.  This role is best suited for a detail-oriented, high achiever with proven ability to create B2B marketing strategies to improve product adoption, customer engagement and retention. 

Responsibilities:

• Create strategies for engaging customer to optimize onboarding, drive product adoption and fuel upsell opportunities
• Design and manage integrated customer campaigns to meet renewal and expansion objectives 
• Collaborate with operations and demand generation team to build scalable, multi-channel experiences across website, email, advertising, webinars and in-product communications
• Work closely with product marketing and content providers to build content strategy, educating on product adoption and awareness for expansion
• Partner with stakeholder teams to build strategic programs for renewals, QBRs and expansion  
• Integrate campaign programs to fuel user generated content and and surface advocacy opportunities

Qualifications:

• 7+ years of B2B marketing experience
• Experience using marketing, sales and customer success technologies, especially as Marketo, Salesforce, Totango, Pendo and ON24
• Ability to think creatively while making decisions based on data
• Motivated self-starter who thrives in fast-paced marketing environments
• Teamwork skills a must, proven ability to collaborate with other functions in the company
• Ability to execute multiple projects simultaneously and complete projects with tight deadlines

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior Manager, Digital Acquisition Marketing

United States - San Francisco

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ON24 is seeking a highly motivated Digital Acquisition Marketing lead to join our Marketing team. The role will lead and execute our web optimization and digital strategies and programs. The role will work closely with various roles on the marketing team to generate demand and drive web conversion on a global scale.

We are looking for an experienced professional to lead our digital media efforts, plan and coordinate ongoing day-to-day efforts across multiple ad platforms and develop an advanced growth strategy for the future. You have done everything from in-the-weeds tactical daily bid adjustments to keyword builds and audits. You are near-expert level in all formats of search (SEM) and display advertising. You know the pillars of SEO and can explain how you have achieved first page ranking for a keyword. You can provide senior-level planning support & comms to executives and know how to draw insights from data to tell a story. This is a unique opportunity for the right candidate to develop strategy but still execute on a daily basis; you will have impact immediately.

Responsibilities

STRATEGY

• Develop and oversee a comprehensive digital marketing strategy
• Build the digital roadmap to help us achieve our aggressive annual pipeline and revenue goals, while increasing awareness of our brand
• Develop, prioritize, and own the execution of our SEO roadmap alongside the agency and marketing team
• Be the owner of the keyword strategy and collaborate with content, demand gen, product, brand teams
• Leverage a strong data analytics background to better understand the full funnel impact of digital efforts
• Explore new and emerging digital marketing & acquisition opportunities/tech, allowing us to target audiences in new ways

EXECUTION

• Manage the execution of a digital marketing strategy for paid marketing campaigns across SEM, Display, Social, and other digital channels - keep this highly organized and visible
• Make the calls on audience sizing, spend allocation, budget optimization, cadence, channel mix and overall prioritization of campaigns
• Work closely with our agency and 3rd-party marketing platforms to test new features, technologies, and methodologies - have an eye for constant optimization
• Develop winning SEO tactics and strategies that improve the organic search visibility/ranking of ON24/our keywords
• Help improve the user journeys on our website by optimizing messaging, landing page designs, website tools, offers, and overall experience
• Develop, expand, and execute optimization and personalization programs for main website assets
• Work cross-functionally with other teams to define and prioritize short and long-term campaigns to drive web conversion and lead generation

REPORTING

• Develop ROAS and demand gen models to forecast and track conversions, Sales Qualified Leads (SQLs), pipeline, and revenue
• Define SEO success metrics, and other analytics to gauge SEO health
• Use data and analytics to draw insights & continually optimize campaigns; inform internal stakeholders of performance (eg: DG, Content, PMM, Product teams)
• Main business KPIs will be program efficiency and effectiveness in terms of: responses & engagement, net new names, contribution to pipeline, acceleration of pipeline, and revenue growth

Qualifications:

• BA/BS in marketing or related field
• 5-8 years of digital/paid media or performance marketing experience at an agency or B2B SaaS company
• 3+ years of SEO experience in B2B SaaS/Tech
• Solid understanding of web analytics, algorithm changes, and the nuances of links within the SEO ecosystem
• Proven expert on search (SEM), paid social, programmatic display advertising, auction formats and bidding/investment efficiency
• Hands on experience with advertising tools (e.g. Google Adwords Campaign Manager, Facebook Business Manager, LinkedIn Campaign Manager, etc)
• Experience optimizing for the funnel with content, copy, imagery, landing page messaging, etc
• Experience with optimization software (e.g, Optimizely); web intelligence / demand generation tools (e.g, Marketo, SFDC, 6sense, Demandbase, Drift, Clearbit, Rollworks); web analytics software (e.g, Google Analytics, Google Search Console, Marketmuse), and CMS (e.g, Wordpress); reporting/visualization software (e.g, Domo).
• Demonstrated mastery of multi-channel media strategy, optimization and ROI.
• Ability to articulate SEO ideas, strategies, and tactics to audiences with varying knowledge of SEO (novices to technical specialists)
• Ability to lead incremental tests with analytics teams to measure marketing impact
• Proven track record running acquisition strategies focused on ROI
• Ability to present to executives, incredibly detail oriented and possess impeccable communication and writing skills, superior PPT skills
• Inquisitive and innovative - test and learn mentality with a hunger to leverage the latest technology and methods to drive growth
• Strong analytical, problem-solving, and decision-making skills; data driven mindset
• Strong project management skills, highly organized and strong attention to detail
• Motivated, self-starter attitude, ready to come to the table with ideas
• Ability to work independently as well as in a team-oriented environment

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-LH
#LI-SanFrancisco

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Director, Global Campaign and Account Based Marketing

United States - Remote

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

ON24 is seeking a Sr. Manager of Global ABM to develop and drive modern, integrated marketing campaigns and their underlying processes to penetrate and grow the company’s largest customers. Partnering with the broader go-to-market team, this leader will operationalize a scalable, one-to-one, multi-channel marketing motion that results in increased pipeline and engagement with all of ON24’s highest-value accounts. This role will report to the Sr. Director of the Global Demand Gen Center of Excellence and will architect the company’s account-based marketing playbook to be leveraged across the globe.

Responsibilities

• Define, build, and run a modern ABM program that creates personalized buying experiences for ON24’s most strategic enterprise customers. Verticalize this ABM plan.
• Build and execute ABM campaigns against the Top 50 Global Accounts
• Infuse a “top down” engagement mentality in the GTM organization. Create strategies to
• penetrate executive teams and engage the most senior leaders of large enterprise accounts.
• Create account campaign plans and all supporting materials including, but not limited to,
• campaign messaging, personalized collateral, dedicated webinar programs, field marketing strategies, sales enablement, outbound communications, paid display/retargeting, social campaigns, and others.
• Coordinate with the marketing, sales, and support teams to align all ABM go-to-market activity.
• Work across the GTM teams to ensure marketing programs are in line with account strategies and buying processes for high-value accounts.
• Partner with customer marketing to develop and execute ABM programs for top customers.
• Improve ROI visibility by building a transparent and trackable metrics system that encompasses all aspects of lead generation from campaign to revenue. Know funnel metrics across all segments like the back of your hand.
• Develop processes for tracking and analyzing performance metrics associated with all marketing programs and campaigns using DOMO, Salesforce and other relevant tools.

Qualifications

• 5-8 years of digital/field marketing experience in B2B SaaS
• You’re an ABM subject matter expert. You’ve successfully built ABM programs at scale and can implement a modern enterprise marketing playbook. You know how to evolve an ABM strategy and tactics over time.
• Experience running campaigns and programs that directly contributed to pipeline growth using modern marketing tools and channels including, but not limited to, list building and targeting, webinars, personalized websites, account based ads, direct mail, social network targeting, and others.
• You’re an analytical problem-solver. Your decisions are informed by data, and you know how to use analytics to draw insights to continually optimize campaigns.
• You’re inquisitive and innovative. You bring a “test and learn” mentality to the organization and have a hunger to leverage the latest technology and methods to drive growth.
• Deep knowledge of marketing and reporting tools, such as Salesforce, DOMO, and Marketo.
• Experience with ON24, 6sense and Sendoso is a huge plus.
• Outstanding verbal and written communication skills with the ability to create and communicate a company’s vision to the market.
• A history of partnering with senior executives to drive a culture of honesty, collaboration, and direct communication.
• You’re passionate about our mission - the idea of marketing to marketers excites you.
• Have 4-year Bachelor's degree in marketing or a related field. Having an MBA is a plus.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-United States
#LI-LH

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Marketing Planning & Operations Manager

United States - Remote

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. 

ON24 is seeking an experienced Marketing Planning & Operations Manager. This role influences process decisions and goals at the leadership level and is responsible for strategically working alongside ON24’s Demand Gen teams. You will be a go-to person for the marketing financial decisions of the organization.  

To be successful in this role, you will know how to work cross-functionally, and are highly analytical. Ideally you will also have a strong understanding of marketplace dynamics and experience working in matrixed, publicly traded organizations. 

 

KEY RESPONSIBILITIES 

• Manage a meaningful global budget in collaboration with stakeholders across the org including marketing, finance, accounting, procurement, legal, and senior leadership. 
• Manage the forecasting, tracking, and ongoing reporting of all marketing cost centers globally. 

• Work regionally to support each team, understanding the nuances of each country and problem solving to ensure smooth and timely execution of programs. 
• Work with our budgeting management system, Allocadia, to ensure transparency and accuracy of figures from planning right through to actuals. 
• Act as the liaison for all budget-related technical platforms and guide the streamlining process as the organization continues to scale. 
• Align closely with Finance, Accounting, and Legal to ensure vendor contracts, documentation and SOWs are accurately processed and accounted for. 
• Assist with the onboarding of new vendors including negotiations for their master contracts alongside other stakeholders in that process. 

• Ensure compliance with all accounting regulations within the budget process as stipulated for publicly traded companies. 
• Work with RevOps and Marketing stakeholders to own analysis of marketing goals from definition to planning, execution, performance and reporting of ROI. 
• Use data and analytics to draw insights and continually optimize the budgeting process as the organization continues to scale; inform internal stakeholders of performance. 

 

REQUIRED KNOWLEDGE & SKILLS 

• Bachelor’s degree or equivalent professional experience and/or qualifications. 
• 3+ years of hands-on experience managing budgets for a distributed marketing team. 
• Experienced and comfortable in fast growing, high demand business environments. 
• Excellent communicator in both written and verbal form. 
• Motivated, self-starter attitude, and ready to work with other high performers. 

 

DESIRED KNOWLEDGE & SKILLS 

• Prior experience working in a publicly traded company preferred.  
• Experience working with Allocadia preferred.  
• Experience working with Coupa preferred. 

• Experience working with Monday.com or equivalent work management system preferred. 

 

EDUCATION 

• Bachelor’s degree in Accounting, Finance or Business Administration preferred. 

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records. 

#LI-LH
#LI-UnitedStates

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Account Executive, Enterprise - DACH

Germany - Berlin

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Job Description:

As an Enterprise AE you will be responsible for selling to new organizations in the DACH region, supported by Sales Development Representatives and Marketing from the German & EMEA team. We offer an attractive benefits package (including private healthcare and stock options) and new hires will be receive onboarding training at our head-quarters in San Francisco. The EMEA Head Office is located in King's Cross, London.

Responsibilities

• Meeting and exceeding quota through selling to new customers
• Converting and closing leads from Marketing
• Attending and progressing appointments set up by Sales Development Representatives
• Generating leads from trade shows, networking events and other sources
• Mapping territories and accounts finding prospects who fit in our Ideal Customer Profile (ICP)
• Maintaining the CRM database and accurately forecasting
• Some travel to the Berlin DACH office, as needed

Required Skills/Experience

• Demonstrable B2B software sales experience (preferably SaaS) in the DACH region
• Experience engaging with and navigating Enterprise prospects
• A Skilled negotiator with strong commercial acumen
• Be able to demonstrate ownership, organization and drive
• Experience selling to Marketing DMU highly advantageous
• Experience selling a Marketing software is a plus
• Bi-lingual in German & English required

ON24 is headquartered in San Francisco, California with offices in the US, Europe and Asia and over 400 employees worldwide.  We are a global leader in webinar-based marketing solutions that drive demand generation and customer engagement.  Our cloud-based (SaaS) platform features an interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines. Our technology is recognized as market leading and Forrester Research have recognized us as the best in the industry.

Working at ON24 you will be working in great company.  If you meet our requirements and are motivated to accelerate your sales career with a team of great people and world class training then please apply.

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Account Executive, Commercial - DACH

Germany - Berlin

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of ON24's Webinar-Marketing platform into new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 4-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Experience selling into DACH
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Bi-lingual in German & English required

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face, as well as, to our Berlin DACH office.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Account Executive Commercial, DACH

Germany - Berlin

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of ON24's Webinar-Marketing platform into new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• Minimum 3 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Experience selling into DACH
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Bi-lingual in German & English required

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face, as well as, to our Berlin DACH office.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records. 

Apply Here

Account Executive Commercial UK

United Kingdom - London

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of ON24's Webinar-Marketing platform into new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 4-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Experience selling into UK
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records. 

Apply Here

Account Executive, Enterprise - UK

United Kingdom - London

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Job Description:

As an Enterprise AE you will be responsible for selling to new organizations in the EMEA region, supported by Sales Development Representatives and local EMEA Marketing. We offer an attractive benefits package (including private healthcare and stock options) and new hires will be receive onboarding training at our head-quarters in San Francisco. The EMEA Head Office is located in King's Cross, London.

Responsibilities

• Meeting and exceeding quota through selling to new customers
• Converting and closing leads from Marketing
• Attending and progressing appointments set up by Sales Development Representatives
• Generating leads from trade shows, networking events and other sources
• Mapping territories and accounts finding prospects who fit in our Ideal Customer Profile (ICP)
• Maintaining the CRM database and accurately forecasting

Required Skills/Experience

• Demonstrable B2B software sales experience (preferably SaaS) in the EMEA region
• Experience engaging with and navigating Enterprise prospects
• A Skilled negotiator with strong commercial acumen
• Be able to demonstrate ownership, organization and drive
• Experience selling to Marketing DMU highly advantageous
• Experience selling a Marketing software is a plus

ON24 is headquartered in San Francisco, California with offices in the US, Europe and Asia and over 400 employees worldwide.  We are a global leader in webinar-based marketing solutions that drive demand generation and customer engagement.  Our cloud-based (SaaS) platform features an interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines. Our technology is recognized as market leading and Forrester Research have recognized us as the best in the industry.

Working at ON24 you will be working in great company.  If you meet our requirements and are motivated to accelerate your sales career with a team of great people and world class training then please apply.

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Director of Sales, Commercial

United States - Remote

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The Commercial Sales Director will be a key member of ON24’s Acquisition team with tremendous drive, intelligence and capability. The Commercial Sales Director should be highly motivated and will have the ability to impact our key growth areas in the Commercial market segment. This position will manage and continue to build a fast-growing team that sells ON24’s webinar–based marketing solutions to Commercial companies.

Reporting to our VP of Commercial Sales in San Francisco, this is a great opportunity for a high-energy, hands-on sales leader with at least 3 years of management experience in a fast-paced organization who can drive consistent results and have a real impact on the growth and strategy of the organization.

 Job Responsibilities

• The Commercial Sales Director will provide the leadership necessary to scale the Commercial sales team.
• Deliver on sales quota that exceeds objectives, ensuring that monthly, quarterly and annual booking and subscription targets are achieved.
• Recruiting, managing, and motivating a sales team to attain sales goals.
• Work closely with reps, peers, manager and executive team to ensure overall team success in relation to defined metrics.
• Manage a team of 6+ reps; focusing in driving sales through sales management process and participating in joint sales calls with sales reps.
• Set individual team member goals, provide performance feedback on results, including annual performance reviews.
• Manage sales forecast to ensure accurate data is provided to executive team.
• Daily sales coaching focused on finding the balance between consultative, value selling and reasonably transactional sales cycles.
• Identify and implement opportunities to improve sales processes, drive accountability, and raise the standard of team performance to increase revenue generation and customer satisfaction.

 Requirements

• Must possess excellent management skills to manage & scale a Commercial sales team.
• Experience and previous success managing inside sales teams to over-quota performance.     
• Minimum 5 years software sales or technical sales experience, with a minimum of 3 years of successful leadership experience. Experience selling a marketing solution highly preferred.
• Proven success in a quota-carrying sales role.
• Experience with forecasting and managing territories, teams and accounts in Salesforce.com and related reporting & analysis.
• Experience with solution/value selling and demonstrated success selling a premium-priced solution in a competitive market.
• Experience supporting customers in a leadership capacity to structure deals, act as a go-to for long-term relationship establishment, and effectively negotiate contracts and purchase details.
• Motivated by individual and team achievement, proven ability to drive the team environment and contribute to team’s success at all levels.
• Ability to contribute to the successful environment for a developing team.
• Be a mentor to other people who are not direct reports.
• Strong organizational and time management skills, ability to juggle multiple projects and priorities.   
• Excellent communication and interpersonal skills.
• Bachelor’s degree required, MBA preferred.
• Light travel required.

#LI-CS
#LI-Remote
#LI-CENTRAL

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Account Executive - Enterprise

Singapore - Singapore

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our Elite self-service webcasting platform to new and existing customers across Asia Pacific. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 3+ years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

 Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-CS

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Director of Commercial Sales - UK

United Kingdom - London

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This leadership position will lead a team of Commercial Account Executives to drive new business across the UK. This is an excellent opportunity for a talented, high-energy leader who enjoys building teams and delivering outstanding success.

This role requires a highly organized, experienced and disciplined person who is comfortable hiring and mentoring a highly capable team, interfacing with customers across a diverse audience, ranging from Marketing to corporate IT and an ability to tailor sales methodologies accordingly. The team must be excellent at prospecting, developing and closing opportunities and therefore the candidate will have demonstrated a hunter sales experience and DNA focused on success.

Job Responsibilities

• Lead and manage a Commercial Sales Team across the UK of seven to nine individual quota-carrying account executives to consistent over achievement.
• Achieve team quotas and pipeline targets on monthly, quarterly and annual basis. Proven ability to predict and forecast the business
• Provide team members with expert guidance to better qualify, understand customers’ needs, use cases and understand a path to successful closure of opportunities. 
• A solid background in Enterprise & Commercial SaaS and Martech Sales using account-based marketing and demand generation tactics for enterprises across UK is preferable.
• Partner with ON24s executive team on executive outreach to VP and C-level contacts on targeted accounts, including assisting on long-term territory strategies.
• Identify and implement opportunities to improve sales processes, drive accountability, and raise the standard of team performance to increase revenue generation and customer satisfaction.
• Keep current with all ON24 product information, pricing and contract terms.
• Travel as required. Approximately 30% travel within UK (when permitted/possible).

Requirements

• 5 years of direct sales experience, SaaS sales experience
• 2 years of sales management experience managing tenured and newly hired sales reps. 
• 2+ years of selling experience to marketing functions or very similar non IT functions such Sales, HR, Education.
• Demonstrated experience in developing new business relationships within all levels of organisations.
• Marketing technology and industry knowledge an advantage.
• Bachelors level education or equivalent preferred.

Characteristics:

• Team player with a focus on coaching, personal development and collaboration.
• Creativity, persistence, integrity, curiosity, empathy and humility.
• Has a drive to succeed and finds a way for the team to succeed.
• Expertise in selling disciplines including: PipeGen, Territory Planning, Sales methodologies, Forecasting.
• Excellent communication skills: ability to converse in a professional and knowledgeable manner on various industry topics and internet technologies in order to support Account Executives on opportunities with prospective customers.
• Possess highly developed organizational, planning and leadership skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

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Account Executive Commercial, Southern Europe

Spain - Barcelona

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of ON24's Webinar-Marketing platform into new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• Minimum of 3 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Experience selling into France
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Business French, Spanish & Fluent English required

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records. 

Apply Here

Account Executive - Enterprise (Japan)

Japan -

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our Elite self-service webcasting platform to new and existing customers across Asia Pacific. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 4-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Fluent in English & Japanese
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Account Executive, Commercial - UK

United Kingdom - London

Apply Here

Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of ON24's Webinar-Marketing platform into new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 4-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Experience selling into UK
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Sales Development Representative I

United States - Charlotte

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Sales Development Representative (SDR) is responsible for prospecting to generate leads and opportunities for Account Executives in the Acquisition and Expansion organization. This is a great opportunity to join ON24’s sales organization and begin the path towards becoming an Account Executive. You’ll be trained to sell our market-leading Webinar-Based Marketing Solutions, and will also have access to our Mentorship from ON24’s top salespeople.

Successful SDRs have an opportunity to become a quota-carrying Account Executive in 12-18 months. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment.

 Job Details

• 90% Calling marketing-generated (inbound) leads to qualify and schedule meetings for the sales team.
• 10% Miscellaneous tasks such as email campaigns and other tasks.

 Your Skills and Experience

• A hunter mentality to find and cultivate new business.
• Bachelor degree or equivalent years of experience preferred.
• Experience and previous success with prospecting and selling via phone.
• Proven success in a role with weekly, monthly, and quarterly targets.
• Must be a self starter who is able to drive self towards goals.
• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.
• Experience with tools such as SalesForce.com, Hoovers, and “standard” inside sales tools is a plus

Benefits & Perks!

• Competitive base salary + commission + equity
• 401k Matching plan
• Excellent Health, Medical & Vision Insurance plans
• Monthly catered lunches
• Strong team culture
• Monthly team outings & events
• 15 days of PTO + paid holidays

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-TR

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Solutions Engineer - Singapore

Singapore - Singapore

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Specific responsibilities include:

• Write technical responses to RFPs, RFIs, and prospect questionnaires. Handle online and face-to-face presentations as required.
• Run in-depth product demonstrations for all ON24 products and services.
• Provide the primary point for on-going enablement and training for sales representatives.
• Manage proof-of-concepts and provide training for prospects/clients evaluating ON24’s webcasting platform.
• Work with sales to scope complex and strategic sales opportunities.
• Effectively gather prospect and customer technical requirements and communicate back to product development and engineering.
• Provide technical account management assistance to sales and account managers as needed to help up sell/cross-sell new products and services to existing clients.
• Assist with prototyping, webcast interface design, and webcast management work as required. Work closely with ON24’s Professional Services organization.
• Assist product development and engineering groups with product requirements definition, beta test programs, and other tasks as needed.

 

Requirements:

• 5+ years in pre-sales/solutions engineering.
• Technical Account Management/Sales Experience a plus.
• A BA/BS degree, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• Excellent at working with wide spectrum of clients and prospects: C-level executives, marketing managers, and IT professionals.
• Excellent oral/written communication and presentation skills.
• Must be comfortable working in a fast paced, deadline driven environment with changing needs and requirements.
• Strong Internet and Web technical skills including intermediate to advanced knowledge of HTML, Flex, JavaScript and Photoshop.
• Conversant in network protocols (TCP/IP, UDP, etc).
• Familiarity with streaming media protocols, audio/video encoding applications, content delivery networks (CDNs), and signal acquisition methodologies, is a strong plus.
• Experience working for an ASP is highly desired.

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Account Executive, Expansion - Enterprise

United Kingdom - London

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visithttps://www.on24.com.

Account Executive, Expansion - Enterprise you will be responsible for managing and expanding current customers to monthly and quarterly targets. You will be familiar with Software as a Service (SaaS) and be experienced selling business to business. We offer an attractive benefits package (including private healthcare and stock options) and new hires will undertake onboarding at our head-quarters in San Francisco. The EMEA Head Office is located in Kings Cross, London.

Responsibilities

• Meeting and exceeding quota through upselling, hunting and expansion, identifying new lines of business, within large existing Enterprise customers.
• Managing approximately 20 Enterprise customers across a range of industries located within the UK and Europe
• Attending face to face meetings and delivering demonstrations
• Maintaining the CRM database and accurately forecasting to the business
• Keep current with all ON24 product updates, pricing and contract terms
• Conduct formal QBR’s alongside client success manager

 Required Skills/Experience

• Minimum five years new acquisition experience ideally within SaaS
• A confident and proven negotiator with a high level of commercial acumen
• Be able to evidence ownership, organisation and drive
• Understand how-to build credibility and trust with customers and forge great relationships
• Experience selling to enterprise and Marketing specifically
• High attention to detail and a strategic mindset

Working at ON24 you will be working with bright, passionate people who are results driven and team players. If you possess the required skills and experience and are motivated to accelerate your sales career in a company of great people with a world class offering, then we would love to hear from you

#LI-PA

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Account Executive - Commercial (APAC)

Australia - Sydney

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Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• Bi-lingual in English & Korean
• 2-4+ years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-CS

Apply Here

Account Executive, SMB

United States - Remote

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Position Overview:

Are you a high-energy, motivated sales rock star looking for a place where you can make a real impact? As an Account Executive at ON24, you’ll drive new business for our best in class self-service webcasting platform Elite. If you’re smart, ambitious, and passionate about selling a marketing solution that is truly revolutionizing the way marketers create and distribute content, then we want to hear from you.

Responsibilities:

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers in high-growth companies.  DMs include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct online presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs.  Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve and exceed individual activity and revenue targets.
• Log sales activity (prospecting, opportunities, revenue, and next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.

About you:

• A true “hunter” mentality who strives for the close.
• Demonstrated experience driving new business with all levels of contacts within an organization.
• Successful track record of achieving and exceeding quotas.
• Ability to implement and drive sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Enjoy working in a fast-paced, quota-driven environment with changing needs and requirements. 

Basic Requirements:

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 1 - 3 years of direct sales experience, ideally B2B sales at a software company.
• SaaS sales experience a plus; selling into marketing, corporate communications and/or training preferred.

Why ON24:

ON24 has a unique six-month mentee/mentor program for all new hires.  New hires are paired up with a tenured and successful member of the ON24 team so that they can hit the ground running from day one.  The program has a structured course that is meant to support each new hire in getting acclimated in their new role as fast as possible, while also bringing each new hire into the culture of ON24 with open arms.

ONward & Upward serves as ON24’s official culture mission for its sales team. The initiative is made up of a senior team of ON24 members that plan quarterly spirit awards, team building events and plenty of surprises throughout the year to reward and recognize all the efforts of our sales and support team!

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

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#LI-WEST
#LI-United States
#LI-TR

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Sales Development Representative - APAC

Japan -

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Successful SDRs have an opportunity to become a quota-carrying Account Executive in 12-18 months. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment.

 
Job Details

• 75% calling and emailing companies (outbound) to schedule meetings for the Enterprise sales team. Uncover, qualify, nurture, and build the sales opportunity pipeline for sales force.
• 15% calling marketing-generated (inbound) leads to qualify and schedule meetings for the Enterprise Acquisition sales team.
• 10% Miscellaneous tasks such as email campaigns and other tasks.
• Provide supplemental in-depth product demonstrations for all ON24 products and services.
• Manage proof-of-concepts and provide training for prospects/clients evaluating the ON24 platform.

• Plan, manage and execute platform and streaming tests for all aspects of the service with clients and prospects when needed.

• Assist product development and engineering groups with beta test programs, and other tasks as needed.
• Write technical responses to RFPs, RFIs, and prospect questionnaires. Handle online and face-to-face presentations as required.

 Your Skills and Experience

• A hunter mentality to find and cultivate new business.
• A BA/BS degree, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• Experience and previous success with prospecting and selling via phone.
• Proven success in a role with weekly, monthly, and quarterly targets.
• Must be a self starter who is able to drive self towards goals.
• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.
• Experience with tools such as SalesForce.com, Hoovers, and “standard” inside sales tools is a plus
• Previous working knowledge of software-as-a-service (SaaS), CRM’s, Marketing Automation Systems a plus. Experience selling/supporting SaaS is highly desired.
• Familiarity with streaming media protocols, audio/video encoding applications, content delivery networks (CDNs), and signal acquisition methodologies, is a strong plus.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Regional Vice President - APAC

Australia - Sydney

Apply Here

The Regional Vice-President of our Commercial business will play a key role and is responsible for the Growth of ON24’s clients in APAC with a focus on the Commercial segment.  This senior leader will drive high velocity efforts of new logos and expansion within the Commercial account segment.  The successful candidate will lead a fast-growing team of new business Account Executives to collaborate with internal groups such as Marketing, Lead Gen, Sales Ops, Account Management and Customer Success to drive measurable value for ON24 leading to strong, predictable growth of our customer base.

JOB RESPONSIBILITIES

• Provide the leadership and sales acumen necessary to significantly scale the ON24 Commercial Sales team in APAC.
• Develop and executive a strategy to drive substantial growth from the Commercial business
• Deliver on sales quota that exceeds objectives, ensuring that quarterly and annual booking and subscription targets are achieved.
• Recruit, manage, lead and develop a best-in-class sales team to attain sales goals.
• Provide strategic direction, coaching and tactical insights to improve sales productivity.
• Show evidence of consistent methodology-based sales success both as an individual contributor and sales leader
• Set individual team member goals; provide performance feedback on results, including annual performance reviews.
• Manage sales forecast to ensure accurate data is provided to executive team.
• High quality engagement and communication skills to provide excellent customer relationships.
• Demonstrate a proven ability to transition a team from small company to large company, whether private or publicly run.
• Clear and consistent communication to senior management
• Provide competitive intelligence for use in positioning of company product offerings.

 SKILLS & EXPERIENCE

• Must possess excellent management skills to manage & scale an Acquisition sales team.
• Demonstrate record of success in a goal oriented, high velocity, sales environment.
• SaaS sales leadership experience is essential.
• Senior level strategy, communication, and presentation skills are required.
• Ability to prioritize company objectives and meet aggressive deadlines; outstanding team leadership, team development and communication skills.
• 3+ years of management experience leading sales teams in growth oriented SaaS companies.
• 5+ years of SaaS experience is strongly preferred.
• Experience with marketing automation solutions strongly recommended.
• Bachelors Degree required, Advanced Degree strongly recommended.
• 35%+ travel required (typically post COVID).

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Sales Development Representative - DACH

Germany - Berlin

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Sales Development Representative (SDR) is responsible for prospecting to generate leads and opportunities for Account Executives in the Sales organization. This is a great opportunity to join ON24’s sales organization and begin the path towards becoming an Account Executive. You’ll be trained to sell our market-leading Webinar-Based Marketing Solutions and will also have access to our Mentorship Program to learn from ON24’s top salespeople.

Successful SDRs have an opportunity, and will be mentored and trained, to become a quota-carrying Account Executive. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment.

ON24 Sales is a high-performance environment with the expectation that each SDR will manage their business professionally and continually strive to achieve over quota. Team members who are consistent with their activity, strategy, approach, and attainment of sales performance targets are well compensated.

Responsibilities

• Uncover, qualify, nurture, and build the sales opportunity pipeline for the DACH region.
• Calling marketing-generated (inbound) leads in primarily $100M+ accounts to qualify and schedule meetings for the Sales
• Calling companies (outbound) to schedule meetings for both the Enterprise and SMB Acquisition sales teams.
• Miscellaneous tasks such as email campaigns, managing website chat, and other tasks.

 Required Experience

• A hunter mentality to find and cultivate new business.
• Degree or equivalent years of experience preferred.
• Experience and previous success with prospecting and selling via phone.
• 2 years of demand generation or inside sales experience with a technology sales or related organization preferred.
• Proven success in a role with weekly, monthly, and quarterly targets.
• Must be a self-starter who is able to drive self towards goals.

Essential Skills

• Fluent English + Fluent/Native German
• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills with the ability and skills to develop relationships quickly, both internally within ON24 and externally with prospects/customers.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.
• Experience with tools such as SalesForce.com and “standard” inside sales tools.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Here

Sales Development Representative II

United States - Charlotte

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Sales Development Representative (SDR) is responsible for prospecting to generate leads and opportunities for Account Executives in the Acquisition and Expansion organization. This is a great opportunity to join ON24’s sales organization and begin the path towards becoming an Account Executive. You’ll be trained to sell our market-leading Webinar-Based Marketing Solutions, and will also have access to our Mentorship from ON24’s top salespeople.

Successful SDRs have an opportunity to become a quota-carrying Account Executive in 12-18 months. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment.

 Job Details

• 75% calling and emailing companies (outbound) to schedule meetings for the Enterprise sales team. Uncover, qualify, nurture, and build the sales opportunity pipeline for sales force.
• 15% calling marketing-generated (inbound) leads to qualify and schedule meetings for the Enterprise Acquisition sales team.
• 10% Miscellaneous tasks such as email campaigns and other tasks.

 Your Skills and Experience

• A hunter mentality to find and cultivate new business.
• Bachelor degree or equivalent years of experience preferred.
• Experience and previous success with prospecting and selling via phone.
• Proven success in a role with weekly, monthly, and quarterly targets.
• Must be a self starter who is able to drive self towards goals.
• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.
• Experience with tools such as SalesForce.com, Hoovers, and “standard” inside sales tools is a plus

Benefits & Perks!

• Competitive base salary + comission (uncapped) + stock options
• 401k Matching plan
• Excellent Health, Medical & Vision Insurance plans
• Monthly catered lunches
• Strong team culture
• Monthly team outings & events
• 15 days of PTO + paid holidays

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-TR
#LI-EAST

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Account Executive, Commercial 2 - Southeast

United States - Atlanta

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• A Bachelor's degree in communication, business, marketing, or related field or relevant experience.
• 3-5 years of direct sales experience, SaaS sales experience required.
• Selling into marketing, corporate communications, and/or training highly preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements. 

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customers.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-CS
#LI-Remote
#LI-SOUTHEAST

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Account Manager - Enterprise

United States - Remote

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The Account Manager, role requires a highly organized and high energy individual who is comfortable interfacing with a diverse audience ranging from marketing to corporate IT, and is able to tailor their message accordingly.

Responsibilities

• Leverage relationships in an assigned set of existing accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales.
• Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references.
• Track, organize, and close a large number of pending renewal opportunities.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.

 Required Experience  

• 2-5+ years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience in developing new business relationships and expanding into other divisions
• A true hunter mentality who strives for the close.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree in Communication, Business, Marketing, or related fields, or relevant experience.

Essential Skills  

• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers.
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-CS
#LI-Remote
#LI-United States

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Account Executive, Enterprise - Canada

United States - Remote

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our engagement platform to new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 5-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-CS
#LI-CANADA

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Account Executive, Expansion (Commercial)

United States - Remote

Apply Here

The Account Executive, Expansion (Commercial) Sales role requires a highly organized and high energy individual who is comfortable interfacing with a diverse audience ranging from marketing to corporate IT, and is able to tailor their message accordingly.

Responsibilities

• Leverage relationships in an assigned set of existing enterprise accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales.
• Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.
• Travel, as required, to meet prospects and customer face-to-face. Approximately 10-15% travel.

 Required Experience 

• 3-5 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience in developing new business relationships with all levels of enterprise organizations; a true hunter mentality who strives for the close.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree in Communication, Business, Marketing, or related fields, or relevant experience.

 Essential Skills

•  Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers.
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-CS
#LI-Remote
#LI-United States

Apply Here

Account Executive, Expansion - Enterprise

United States - Remote

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The Account Executive, Enterprise Expansion Sales role requires an organized and high energy individual who is comfortable interfacing with a diverse audience ranging from marketing, sales, operations to corporate IT and can tailor their message accordingly.

Responsibilities

• Leverage relationships in an assigned set of existing Enterprise accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales.
• Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.
• Travel, as required, to meet prospects and customer face-to-face. Approximately 10-15% travel.

 Required Experience 

• 8-10+ years of direct sales experience, ideally B2B software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience in developing new business relationships with all levels of enterprise organizations; a true hunter mentality who strives for the close.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree in Communication, Business, Marketing, or related fields, or relevant experience.

 Essential Skills

• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers.
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed. 

#LI-CS
#LI-Remote
#LI-United States

Apply Here

Sales Development Representative

United Kingdom - London

Apply Here

The Sales Development Representative (SDR) is responsible for prospecting to generate leads and opportunities for Account Executives in the Sales organization. This is a great opportunity to join ON24’s sales organization and begin the path towards becoming an Account Executive. You’ll be trained to sell our market-leading Webinar-Based Marketing Solutions and will also have access to our Mentorship Program to learn from ON24’s top salespeople.

Successful SDRs have an opportunity, and will be mentored and trained, to become a quota-carrying Account Executive. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment.

ON24 Sales is a high-performance environment with the expectation that each SDR will manage their business professionally and continually strive to achieve over quota. Team members who are consistent with their activity, strategy, approach, and attainment of sales performance targets are well compensated.

Responsibilities

• Uncover, qualify, nurture, and build the sales opportunity pipeline for the UK region.
• Calling marketing-generated (inbound) leads in primarily $100M+ accounts to qualify and schedule meetings for the Sales
• Calling companies (outbound) to schedule meetings for both the Enterprise and SMB Acquisition sales teams.
• Miscellaneous tasks such as email campaigns, managing website chat, and other tasks.

 Required Experience

• A hunter mentality to find and cultivate new business.
• Degree or equivalent years of experience preferred.
• Experience and previous success with prospecting and selling via phone.
• 2 years of demand generation or inside sales experience with a technology sales or related organization preferred.
• Proven success in a role with weekly, monthly, and quarterly targets.
• Must be a self-starter who is able to drive self towards goals.

Essential Skills

• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills with the ability and skills to develop relationships quickly, both internally within ON24 and externally with prospects/customers.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.
• Experience with tools such as SalesForce.com and “standard” inside sales tools.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Here

Account Executive, Commercial 1 - Northeast

United States - Remote

Apply Here

Position Overview:

Are you a high-energy, motivated sales rock star looking for a place where you can make a real impact? As an Account Executive at ON24, you’ll drive new business for our best in class self-service webcasting platform Elite. If you’re smart, ambitious, and passionate about selling a marketing solution that is truly revolutionizing the way marketers create and distribute content, then we want to hear from you.

Responsibilities:

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers in high-growth companies.  DMs include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct online presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs.  Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve and exceed individual activity and revenue targets.
• Log sales activity (prospecting, opportunities, revenue, and next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.

About you:

• A true “hunter” mentality who strives for the close.
• Demonstrated experience driving new business with all levels of contacts within an organization.
• Successful track record of achieving and exceeding quotas.
• Ability to implement and drive sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Enjoy working in a fast-paced, quota-driven environment with changing needs and requirements. 

Basic Requirements:

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 1 - 3 years of direct sales experience, ideally B2B sales at a software company.
• SaaS sales experience a plus; selling into marketing, corporate communications and/or training preferred.

Why ON24:

ON24 has a unique six-month mentee/mentor program for all new hires.  New hires are paired up with a tenured and successful member of the ON24 team so that they can hit the ground running from day one.  The program has a structured course that is meant to support each new hire in getting acclimated in their new role as fast as possible, while also bringing each new hire into the culture of ON24 with open arms.

ONward & Upward serves as ON24’s official culture mission for its sales team. The initiative is made up of a senior team of ON24 members that plan quarterly spirit awards, team building events and plenty of surprises throughout the year to reward and recognize all the efforts of our sales and support team!

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-CS
#LI-Remote
#LI-NORTHEAST

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Global Account Director

United States - Remote

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The Global Account Director (GAD) role requires an organized and high energy individual who is comfortable interfacing with a diverse international audience ranging from marketing, sales, operations to corporate IT and can tailor their message accordingly.  GAD needs to be comfortable in dealing with senior executives as well as business users across prospect and customer bases. 

Responsibilities

• Leverage relationships in an assigned set of existing Large Global Enterprise accounts to prospect and close new business opportunities while retaining existing business. Continue building relationships globally with decision makers and platform users in multiple business units.
• Partner with ON24's Client Success Teams in key accounts to drive customer loyalty
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.
• Travel, as required, to meet prospects and customer face-to-face. Approximately 10-15% travel in post covid times.

Required Experience 

• 8-10+ years of direct sales experience, 2-3 years of selling into global enterprise accounts; SaaS and B to B sales experience a plus; selling into marketing teams preferred.
• Demonstrated experience in developing new business relationships with all levels of enterprise organizations; a true hunter mentality who strives for the close.
• Quarterbacked and managed complex sales cycles in collaboration with global account teams.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree required. MBA preferred.  

Essential Skills

• Has Sales DNA
• Converse in a professional and knowledgeable manner on various industry topics and Internet technologies
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• High clock speed and ability to think on their feet, gets things done.
• Ability to influence and lead individuals and teams (without a management title) and align resources to help grow customer base.
• Strong detail orientation with numbers and contract details.
• Must have superior written and oral communication skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed. 

#LI-CS
#LI-Remote
#LI-United States 

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Regional Vice President of Commercial Sales - Central

United States - Remote

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The RVP of Commercial Sales - Central will be a key member of ON24’s Acquisition team with tremendous drive, intelligence and capability. The RVP of Commercial Sales - Central should be highly motivated and will have the ability to impact our key growth areas in the Commercial market segment. This position will manage and continue to build a fast-growing team that sells ON24’s webinar–based marketing solutions to Commercial companies.

Reporting to our VP of Commercial Sales in San Francisco, this is a great opportunity for a high-energy, hands-on sales leader with at least 7 years of management experience in a fast-paced organization who can drive consistent results and have a real impact on the growth and strategy of the organization.

 Job Responsibilities

• Provide the leadership necessary to scale the Commercial sales team.
• Deliver on sales quota that exceeds objectives, ensuring that monthly, quarterly and annual booking and subscription targets are achieved.
• Recruiting, managing, and motivating a sales team to attain sales goals.
• Work closely with reps, peers, manager and executive team to ensure overall team success in relation to defined metrics.
• Manage a team of 6+ reps; focusing in driving sales through sales management process and participating in joint sales calls with sales reps.
• Set individual team member goals, provide performance feedback on results, including annual performance reviews.
• Manage sales forecast to ensure accurate data is provided to executive team.
• Daily sales coaching focused on finding the balance between consultative, value selling and reasonably transactional sales cycles.
• Identify and implement opportunities to improve sales processes, drive accountability, and raise the standard of team performance to increase revenue generation and customer satisfaction.

 Requirements

• Must possess excellent management skills to manage & scale a Commercial sales team.
• Experience and previous success managing inside sales teams to over-quota performance.     
• Minimum 10 years software sales or technical sales experience, with a minimum of 7 years of successful leadership experience. Experience selling a marketing solution highly preferred.
• Proven success in a quota-carrying sales role.
• Experience with forecasting and managing territories, teams and accounts in Salesforce.com and related reporting & analysis.
• Experience with solution/value selling and demonstrated success selling a premium-priced solution in a competitive market.
• Experience supporting customers in a leadership capacity to structure deals, act as a go-to for long-term relationship establishment, and effectively negotiate contracts and purchase details.
• Motivated by individual and team achievement, proven ability to drive the team environment and contribute to team’s success at all levels.
• Ability to contribute to the successful environment for a developing team.
• Be a mentor to other people who are not direct reports.
• Strong organizational and time management skills, ability to juggle multiple projects and priorities.   
• Excellent communication and interpersonal skills.
• Bachelor’s degree required, MBA preferred.
• Light travel required

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Account Executive, Enterprise - Higher Education

United States - Remote

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our engagement platform to new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 5-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-CS
#LI-Remote
#LI-United States

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Solutions Engineer - East

United States - Remote

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The Solutions Engineer or “SE” is responsible for providing technical pre-sales support to customer & prospect facing representatives in the office and in the field. The goal of the SE is to provide all technical aspects required to win the opportunity.

JOB RESPONSIBILITIES

• Write technical responses to RFPs, RFIs, and prospect questionnaires. Handle online and face-to-face presentations as required.
• Backstop the Sales reps and provide supplemental in-depth product demonstrations for all ON24 products and services.
• Provide the initial point for enablement and training for sales representatives.
• Manage proof-of-concepts and provide training for prospects/clients evaluating the ON24 platform.
• Work with sales, client services, account management and the executive team to scope complex and strategic sales opportunities.
• Effectively gather prospect and customer technical requirements and communicate back to product development and engineering.
• Provide technical account management assistance to sales and account managers as needed to help up sell/cross-sell new products and services to existing clients.
• Provide guidance and oversight direct to the client on short-term service contracted deployments (aka Pilot Accounts) and associated webinar events.
• Plan, manage and execute platform and streaming tests for all aspects of the service with clients and prospects when needed.
• Assist with prototyping, platform interface design, and client event management work as required. Work closely with ON24’s Product, Engineering and Client Services organizations.
• Assist product development and engineering groups with product requirements definition, beta test programs, and other tasks as needed.

ESSENTIAL EXPERIENCE

• 4+ years in pre-sales/solutions engineering.
• Technical Account Management/Sales Experience a plus.
• A BA/BS degree, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• Previous working knowledge of software-as-a-service (SaaS), CRM’s, Marketing Automation Systems a plus. Experience selling/supporting SaaS is highly desired.
• Familiarity with streaming media protocols, audio/video encoding applications, content delivery networks (CDNs), and signal acquisition methodologies, is a strong plus.

ESSENTIAL SKILLS

• Excellent at working with wide spectrum of clients and prospects: C-level executives, marketing managers, and IT professionals.
• Excellent oral/written communication and presentation skills.
• Must be comfortable working in a fast paced, deadline driven environment.
• Strong Internet and web technical skills.
• Conversant in network protocols (TCP/IP, UDP, etc).

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#LI-Remote
#LI-EAST

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Account Executive, Enterprise - Northeast

United States - Remote

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our engagement platform to new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 5-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

#LI-CS
#LI-Remote
#LI-NORTHEAST

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Stock Administrator

United States - San Francisco

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ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features an interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking.

Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

JOB SUMMARY

We are looking for an experienced and proactive individual to join our team to lead and manage Stock Administration. In this role, you will own the administration of our global equity programs and will partner closely with Accounting, Finance, Legal and HR to ensure that processes and roles are aligned to support the Company. The Stock Administrator will also serve as the point of contact for all internal and external inquiries related to equity.

• Manage all aspects of ON24’s global equity programs including Stock Options, RSUs, and ESPP
• Ensure that all forms of equity compensation are administered in accordance with the terms and conditions of the plan(s) under which they are granted
• Maintain equity database integrity and ensure accuracy of employees’ data contained in ShareWorks
• Manage the overall quarterly calendar of various stock administration related activities
• Liaise with transfer agent as necessary to maintain updated reporting, ensure timely settlement of trades, and assist in execution of trading instructions and other transfer agent activities
• Design and implement educational sessions, presentations, and communication materials for the global employee base to support understanding of equity programs and policies
• Collaborate and partner with Accounting, Finance, Legal and HR team members on the design and implementation of new equity programs, reporting, and compliance
• Prepare and file Section 16 form filings
• Assist Legal with maintenance of trading blackouts and maintenance of insider roster
• Collaborate with Accounting, Finance and Legal on the preparation of the annual proxy statement
• Manage the relationship and work closely with outside service providers, such as our equity systems vendor, transfer agent, and broker service providers
• Assist with other compensation related projects including annual total rewards processes, special incentives plans, and market related activities

REQUIREMENTS

• 8+ years experience with at least 5 years experience as an in-house stock administrator
• Bachelor’s Degree
• Certified Equity Professional (CEP) a must
• Broad experience with a range of equity compensation instruments and plans, including stock options, RSUs, PSUs and ESPPs
• Experience with proxy data, Section 16 filings and 10b5-1 plans
• Knowledge of regulatory and compliance matters as they relate to equity
• Ability to work in a fast-paced environment, manage competing priorities, adhere to tight deadlines and collaborate with cross functional teams
• Equity accounting and tax knowledge

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

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#LI-SanFrancisco
#LI-UnitedStates

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Senior Director of Revenue Accounting

United States - San Francisco

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

We are looking for a detail-oriented, hands-on, results-driven individual with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment with responsibilities that include SaaS revenue recognition, developing and maintaining accounting policies and procedures, accounting research, technical position papers, project accounting, system enhancement/automation projects, process implementation, financial audit, month-end close, flux and ad-hoc analysis, etc. This person will be involved in completing the implementation of RevPro (ongoing). The successful candidate must work well in a team environment while being a resourceful, independent self-starter, and able to work effectively with minimal supervision.

Key Responsibilities

• Review customer contracts to ensure consistent application of revenue recognition policies in accordance with GAAP.
• Partner with Sales, Sales Operations, Order Management and Legal during contract negotiations and provide suggestions and assistance in revenue recognition optimization.
• Perform contract reviews to determine the appropriate accounting treatment and document conclusions.
• Prepare SSP analysis of historical sales activities for purposes of proper revenue allocation to multiple element arrangements.
• Manage system automation and implementation projects.
• Develop accounting policies.
• Assist with month-end close deliverables and review journal entries, account reconciliations, and fluctuation analyses.
• Prepare technical revenue memos and interface with the Company's external auditors efficiently and effectively.
• Manage the quarterly reviews and external audits with precision and timely delivery or audit requests.
• Collaborate with FP&A and Sales to improve visibility to revenue recognition issues or changes that impact forecast precision.
• Develop training material and provide ongoing training to cross-functional organizations such as Sales, Sales Operations, Order Management, Legal, Professional Services, Customer Support, Business Development and Engineering on revenue related matters.
• Assist with the development, documentation and implementation of internal controls surrounding the quote-to-cash process.
• Assist with or lead ad-hoc reporting requests and projects as needed.

 

Required Skills

• Bachelor's Degree in Business, Accounting or Finance required. Big 4 experience and CPA strongly preferred.
• 15+ years of progressive experience within revenue accounting and operations (~10 years in leadership or management positions).
• Experience with multi-national public software and SaaS companies.
• Strong experience in revenue accounting transformation, system migrations, and new system implementations.
• Experience with Salesforce and Net Suite required. Experience with Rev Pro strongly preferred.
• Experience reviewing and analyzing customer orders and contracts and related documentation to identify revenue-related issues for proper accounting treatment.
• Detailed knowledge of ASC 606 and relevant current accounting rules relating to software, SaaS, and services revenue recognition.
• Demonstrated ability to effectively work with all levels and cross-functionally within the company.
• Highly detail-oriented and organized individual with the ability to manage multiple assignments and work with tight deadlines.
• Ability to expand job responsibilities, suggest improvements, and collaborate with others to generate ideas to improve processes.
• A proven leader in training and developing high-performing teams; a proactive leader and effective coach committed to the development and engagement of their team.
• Strong analytical, written/verbal communication, interpersonal and relationship building skills, and ability to work in a multi-cultural environment across different geographies.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

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Credit and Collection Analyst

United Kingdom - London

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

ON24 is seeking a motivated team member for the role of Credit and Collections Specialist. The Credit and Collections Specialist will work well and thrive in a goal-oriented collections department. We are adding customers every day. This group will focus on process and system improvement projects.  

This role is high visibility within ON24. The ideal candidate has experience in Credit and Collections, preferably in the software or high-tech industry. The Credit and Collections Specialist should possess excellent written and verbal communication skills as the position interfaces directly with our customers as well as our sales and customer success teams.

Specific responsibilities include:

• Communication with customers daily to ensure timely collection of accounts receivable
• Conduct timely research, analysis and decision making for resolution of disputed items, short/over-payments
• Work with the invoicing team to resolve billing disputes and credit note requests
• Promote strong working relationships between the Credit & Collection functions and all other internal departments
• Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations
• Ensure new customers are well understood.
• Enlist the efforts of sales and customer support when necessary to accelerate the collection process

Requirements:

• 3+ years of relevant Accounts Receivable/Credit & Collections experience, preferably in SaaS companies
• Self-motivated and strong problem-solving skills
• Goal-oriented or results-driven personality
• Passionate on fully resolving customer issues with a focus on ensuring ON24 is easy to deal with.
• Excellent written and verbal communication skills – ability to compose effective and accurate correspondence cross-functionally with various internal stakeholders and external customers
• Proficiency in Outlook and Excel required
• Prior experience with ERP tools and systems - Salesforce and NetSuite a plus

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here