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Assistant CSM (Part-time)

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Assistant Customer Success Managers (CSMs) are responsible for supporting the customer success managers in the effective and successful coordination of setup, implementation, and maintenance on various ON24 Products and Platforms.

This is a part-time position, about 20-30 hours per week.

Primary Responsibilities

• Support the Customer Success team with operational activities
• Facilitate ongoing account reviews and reporting/analysis
• Assist with the renewal process for annual renewal of accounts
• Support with project management on strategic account workstreams to ensure continued progress.

Essential Experience

• At least 2 years of work experience Customer Service/Customer Success or project management
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

 

Essential Skills

• The ideal candidate has experience in Salesforce, Zendesk and a customer success application like Totango or Gainsight.
• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent organizational, planning, and communication skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented

 

Highly Desired Experience

• A solid understanding SaaS based plaforms

Apply Here

Customer Success Manager APJ

Japan -

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Customer Success Managers (CSMs) are responsible for the relationship between ON24 and its clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms.

This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales, engineering, finance, and external client teams.

Primary Responsibilities

• Successfully execute client engagements and act as client point-of-contact for project related issues
• Must be able to consistently meet project timelines and ensure client expectations are met and exceeded
• Facilitate Account Setup, implementation, training, and ongoing account review and modification
• Assist with the renewal process for annual renewal of accounts
• Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels
• Provide client training and support of ON24’s proprietary webcasting platforms
• Provide process and reconciliation of invoicing for ON24 products and services
• Provide Event Management services as needed
• Provide platform support through use of Support Ticketing System, email and phone

Essential Experience

• At least 4 years of work experience in account management, Customer Service or Customer Success
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

Essential Skills

• Bilingual in English and in Japanese
• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent organizational, planning, and communication skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented

Highly Desired Experience

• A solid understanding of live and on-demand streaming media technologies
• Must be prepared to work occasional non-standard hours and occasional travel

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Customer Success Manager APJ

Australia - Sydney

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Customer Success Managers (CSMs) are responsible for the relationship between ON24 and its clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms.

This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales, engineering, finance, and external client teams.

Primary Responsibilities

• Successfully execute client engagements and act as client point-of-contact for project related issues
• Must be able to consistently meet project timelines and ensure client expectations are met and exceeded
• Facilitate Account Setup, implementation, training, and ongoing account review and modification
• Assist with the renewal process for annual renewal of accounts
• Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels
• Provide client training and support of ON24’s proprietary webcasting platforms
• Provide process and reconciliation of invoicing for ON24 products and services
• Provide Event Management services as needed
• Provide platform support through use of Support Ticketing System, email and phone

Essential Experience

• At least 4 years of work experience in account management, Customer Service or Customer Success
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

Essential Skills

• English is a must have and Japanese is a nice to have
• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent organizational, planning, and communication skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented

Highly Desired Experience

• A solid understanding of live and on-demand streaming media technologies
• Must be prepared to work occasional non-standard hours and occasional travel

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Customer Success Manager APJ

Singapore - Singapore

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Customer Success Managers (CSMs) are responsible for the relationship between ON24 and its clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms.

This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales, engineering, finance, and external client teams.

Primary Responsibilities

• Successfully execute client engagements and act as client point-of-contact for project related issues
• Must be able to consistently meet project timelines and ensure client expectations are met and exceeded
• Facilitate Account Setup, implementation, training, and ongoing account review and modification
• Assist with the renewal process for annual renewal of accounts
• Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels
• Provide client training and support of ON24’s proprietary webcasting platforms
• Provide process and reconciliation of invoicing for ON24 products and services
• Provide Event Management services as needed
• Provide platform support through use of Support Ticketing System, email and phone

Essential Experience

• At least 4 years of work experience in account management, Customer Service or Customer Success
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

Essential Skills

• English is a must have and Japanese is a nice to have
• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent organizational, planning, and communication skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented

Highly Desired Experience

• A solid understanding of live and on-demand streaming media technologies
• Must be prepared to work occasional non-standard hours and occasional travel

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Event Manager

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The ON24 Event Manager is responsible for the delivery of customer events using ON24’s virtual product suite. Event managers are responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Strategic consultation and planning of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics.

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Bachelor’s degree or equivalent experience
2. Experience with Adobe Creative and Microsoft Office product suites
3. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time

1. An interest in learning about virtual events technologies and services
2. Integrity, creativity, high standards, persistence, and achievement oriented
3. Ability to thrive in a rapidly changing environment 
4. Sense of urgency to provide a rapid response to customer requests
5. Ability to communicate and collaborate effectively
6. Understanding of project management fundamentals

Essential Job Functions and Responsibilities

1. Provide consultation, preparation, planning, and execution of events
2. Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
3. Act as product and subject matter expert
4. Actively participate and contribute in strategy discussions ensuring customers meet program goals and success metrics
5. Providing technical support and guidance during project implementations
6. Drive customer satisfaction with excellent customer service
7. Coordinate with all point of contact persons to manage the delivery of key event related elements
8. Perform webinar and virtual event related activities as necessary
9. Create and maintain collaborative customer documentation

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Marketing Product Specialist - Part-time

United States - Charlotte

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

 

The ON24 Marketing Product Specialist is responsible for the delivery of customer events using ON24’s virtual product suite. Marketing Product Specialists are responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Building and editing marketing products
3. Customer training and education
4. Consultation and recommendation of best practices
5. Product troubleshooting and escalation

 

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

 

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

 

Position Requirements

1. Experience with Adobe Photoshop and Microsoft Office
2. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time
2. Ability to work on multiple priorities and/or projects simultaneously
3. Excellent troubleshooting, problem-solving and strategic thinking skills
4. Sense of urgency to provide a rapid response to client requests
5. Ability to work on multiple priorities and/or projects simultaneously
6. Excellent listening and communication skills, both verbal and written

 

Essential Job Functions and Responsibilities

 

1. Provide customer trainings
2. Perform product related tasks such as product set ups, edits, and consultation
3. Act as product and subject matter expert
4. Providing technical support and guidance
5. Drive customer satisfaction with excellent customer service
6. Marketing product specialists may be requested to work outside of regional business hours, on holidays, and/or weekends

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

ON24 Marketing Products Specialist

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The ON24 Marketing Products Specialist is responsible for the delivery of customer trainings on Engagement Hub and Target.

Additional responsibilities include:

1. Providing an enhanced ON24 experience to ON24’s customers
2. Support and management of the Marketing Products Zendesk queue
3. Customer troubleshooting and escalation
4. Partnering with the Marketing Products team to support the delivery of management pack services

This role requires a motivated individual who is detail oriented and willing to ‘do what it takes’ to support the growth of Engagement Hub and Target.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

ON24 Marketing Products Specialist - Part-time

Australia - Sydney

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The ON24 Marketing Products Specialist is responsible for the delivery of customer trainings on Engagement Hub and Target.

Additional responsibilities include:

1. Providing an enhanced ON24 experience to ON24’s customers
2. Support and management of the Marketing Products Zendesk queue
3. Customer troubleshooting and escalation
4. Partnering with the Marketing Products team to support the delivery of management pack services

This role requires a motivated individual who is detail oriented and willing to ‘do what it takes’ to support the growth of Engagement Hub and Target.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Platform Support Specialist

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Platform Support Specialist is responsible for the support of all clients who require assistance using ON24’s Webcast and Virtual Show products and platforms. This person must be able to answer or escalate all questions regarding multiple products, services and platform issues, and facilitate the resolution of questions. The Support Specialist is the primary point of contact for supporting the ON24 clients, so they must have a positive attitude and desire to help others in utilization of the ON24 applications.  

This is the remote position. Location: Mountain or Pacific Time Zones ONLY

PRIMARY RESPONSIBILITIES 

Your responsibilities include, but are not limited to: 

• Troubleshoot, resolve, and document technical issues received by ticketing system, chat, email and telephone inquiries.
• Participate on the Emergency Escalation Line during and after hours (staffed 24x7x365)
• Assist in maintaining the knowledge base of known technical issues and platform information
• Document tickets / chats managed in the support system for reporting and statistical analysis
• Provide support for webcast platform as needed.

ESSENTIAL EXPERIENCE 

• At least 2 years of work experience in customer support answering and managing technical inquiries. 
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities
• Experience with CRM applications 

ESSENTIAL SKILLS 

• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline and with minimal oversight.
• Strong Problem solving skills and the ability to identify issues and either resolve or provide alternatives to meet client needs
• Positive attitude and a desire to help others resolve problems and issues
• Ability to multi-task and manage multiple (sometimes competing) priorities and commitments concurrently
• Strong Internet and Web technical skills including intermediate knowledge of HTML, HTTP monitoring tools
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint. 
• Excellent organizational, planning, and communication skills.
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented

HIGHLY DESIRED EXPERIENCE  

• Understanding of live and on-demand streaming media technologies combined with a working knowledge of audio/video streaming and codecs
• Basic understanding of Flex, CSS, and JavaScript
• Experience providing telephone and chat-based support
• Must be prepared to work occasional non-standard hours and on-call rotations.  

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

VE Project Manager

Australia - Sydney

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The ON24 VE Project Manager is responsible for the delivery of customer events using ON24’s virtual product suite. This role is responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Project management of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics.

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Bachelor’s degree or equivalent experience
2. 5+ years of project management experience
3. Experience with Adobe Creative and Microsoft Office product suites
4. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time
2. Comprehensive project management abilities
3. Integrity, creativity, high standards, persistence, and achievement oriented
4. Ability to thrive in a rapidly changing environment 
5. Sense of urgency to provide a rapid response to customer requests
6. Ability to communicate and collaborate effectively

Essential Job Functions and Responsibilities

1. Primary point of contact for customer(s) throughout event build and launch process
2. Responsible for creating, managing and executing comprehensive project plan encompassing all aspects of a customer’s digital event
3. Subject matter expert on ON24’s product suite
4. Build, edit, and support the virtual environment, elite webcasts, and other related activity as necessary
5. Actively participate and contribute to strategy discussions ensuring customers meet their program goals and success metrics

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

VE Project Manager

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The ON24 VE Project Manager is responsible for the delivery of customer events using ON24’s virtual product suite. This role is responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Project management of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics.

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Bachelor’s degree or equivalent experience
2. 5+ years of project management experience
3. Experience with Adobe Creative and Microsoft Office product suites
4. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time
2. Comprehensive project management abilities
3. Integrity, creativity, high standards, persistence, and achievement oriented
4. Ability to thrive in a rapidly changing environment 
5. Sense of urgency to provide a rapid response to customer requests
6. Ability to communicate and collaborate effectively

Essential Job Functions and Responsibilities

1. Primary point of contact for customer(s) throughout event build and launch process
2. Responsible for creating, managing and executing comprehensive project plan encompassing all aspects of a customer’s digital event
3. Subject matter expert on ON24’s product suite
4. Build, edit, and support the virtual environment, elite webcasts, and other related activity as necessary
5. Actively participate and contribute to strategy discussions ensuring customers meet their program goals and success metrics

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

VE Project Manager

United Kingdom - London

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The ON24 VE Project Manager is responsible for the delivery of customer events using ON24’s virtual product suite. This role is responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Project management of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics.

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Bachelor’s degree or equivalent experience
2. 5+ years of project management experience
3. Experience with Adobe Creative and Microsoft Office product suites
4. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time
2. Comprehensive project management abilities
3. Integrity, creativity, high standards, persistence, and achievement oriented
4. Ability to thrive in a rapidly changing environment 
5. Sense of urgency to provide a rapid response to customer requests
6. Ability to communicate and collaborate effectively

Essential Job Functions and Responsibilities

1. Primary point of contact for customer(s) throughout event build and launch process
2. Responsible for creating, managing and executing comprehensive project plan encompassing all aspects of a customer’s digital event
3. Subject matter expert on ON24’s product suite
4. Build, edit, and support the virtual environment, elite webcasts, and other related activity as necessary
5. Actively participate and contribute to strategy discussions ensuring customers meet their program goals and success metrics

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Integration Specialist

United Kingdom - London

Apply Here

The Integration Specialist provides support and consulting on the setup, execution, and coordination of integration services for webinars, engagement hubs and virtual environments. This role requires a highly detail-oriented individual who is comfortable interfacing with clients under fast-paced, time-critical situations and has excellent troubleshooting abilities. Experience in the following areas:

 

1. Marketing Automation Platforms
2. CRMs (Salesforce or Dynamics CRM)
3. APIs
4. SAML

The role will require working with marketing automation systems such as Marketo, Eloqua, HubSpot and Pardot, as well as CRMs such as Salesforce and Dynamics 365 CRM. Additionally, working knowledge of APIs is required. Understanding of iPaaS and programming languages is desired but not required.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest-profile companies.

Responsibilities

• Participate in integration implementation discussions with clients
• Assists in training and educating customers on integration options for Marketing Automation Platforms and CRMs
• Support set-up of integration workflows and field mappings in Tibco Scribe
• Test, troubleshoot, and escalate integration issues
• Support CSMs, as needed, in integration upsell discussions
• Ensure processes and best practices are in place to maintain the integrity of the data
• Effectively manage a variety of technology, data and service vendors
• Identifying and developing best practices
• Develop & evangelize best practices

Requirements

• Understanding of data mining, data warehousing, business intelligence and lead management processes and technologies
• Experience in software or high-tech marketing is a plus
• Experience in business analytics
• Understanding of iPaaS tools
• Experience using marketing automation systems (Marketo, Eloqua, HubSpot or Pardot)
• Well organized and able to provide high quality work 100% of the time

• Sense of urgency to provide a rapid response to client requests
• Integrity, creativity, high standards, persistence, and achievement oriented
• Ability to thrive in a rapidly changing environment
• Familiarity with database systems
• Salesforce experience required
• Programming experience a plus

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior Customer Success Manager

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Customer Success Managers (CSMs) are responsible for the relationship between ON24 and Elite clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms. This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales, engineering, finance, and external client teams.

This is a remote position.

Primary Responsibilities

• Successfully execute client engagements and act as client point-of-contact for project related issues
• Must be able to consistently meet project timelines and ensure client expectations are met and exceeded
• Facilitate Account Setup, implementation, training, and ongoing account review and modification
• Assist with the renewal process for annual renewal of accounts
• Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels
• Provide client training and support of ON24’s proprietary webcasting platforms 
• Provide process and reconciliation of invoicing for ON24 products and services
• Provide Event Management services as needed
• Provide platform support through use of Support Ticketing System, email and phone

Essential Experience

• At least 4 years of work experience in Customer Success Management
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

Essential Skills

• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
• Strong Internet and Web technical skills including intermediate knowledge of HTML
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent organizational, planning, and communication skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented

Highly Desired Experience

• Experience with audio and video production or related field
• A solid understanding of live and on-demand streaming media technologies combined with a working knowledge of audio/video streaming and codecs
• Must be prepared to work occasional non-standard hours and occasional travel

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Event Manager

United Kingdom - London

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The ON24 Event Manager is responsible for the delivery of customer events using ON24’s virtual product suite. Event managers are responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Strategic consultation and planning of a customer’s event
3. Event setup and live event support
4. Event de-brief and strategic review of success metrics.

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Bachelor’s degree or equivalent experience
2. Experience with Adobe Creative and Microsoft Office product suites
3. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time

1. An interest in learning about virtual events technologies and services
2. Integrity, creativity, high standards, persistence, and achievement oriented
3. Ability to thrive in a rapidly changing environment 
4. Sense of urgency to provide a rapid response to customer requests
5. Ability to communicate and collaborate effectively
6. Understanding of project management fundamentals

Essential Job Functions and Responsibilities

1. Provide consultation, preparation, planning, and execution of events
2. Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
3. Act as product and subject matter expert
4. Actively participate and contribute in strategy discussions ensuring customers meet program goals and success metrics
5. Providing technical support and guidance during project implementations
6. Drive customer satisfaction with excellent customer service
7. Coordinate with all point of contact persons to manage the delivery of key event related elements
8. Perform webinar and virtual event related activities as necessary
9. Create and maintain collaborative customer documentation

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Revenue Operations Coordinator

United Kingdom - London

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ON24

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Event Specialist – Part Time

United States - Charlotte

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The ON24 Event Specialist is responsible for the delivery of customer events using ON24’s virtual product suite. Event specialists are responsible for:

1. Providing an enhanced ON24 experience to ON24’s customers and attendees
2. Managing live events
3. Customer training
4. Event troubleshooting and escalation

This role requires a responsible and detail oriented individual. Customer service, a keen understanding of technology, and interest in thriving in a deadline driven environment are critical components of this role.

ON24 encourages employee career growth and rewards those with a passion for success.  At ON24 you will work with the most talented individuals in the industry and our customer base includes the world’s largest and highest profile companies.

Position Requirements

1. Experience with Adobe Photoshop and Microsoft Office
2. Strong technical skills and some knowledge of HTML and/or CSS

Essential Skills

1. Well organized and able to provide high quality work 100% of the time
2. Ability to work on multiple priorities and/or projects simultaneously
3. Excellent troubleshooting, problem-solving and strategic thinking skills
4. Sense of urgency to provide a rapid response to client requests
5. Ability to work on multiple priorities and/or projects simultaneously
6. Excellent listening and communication skills, both verbal and written

Essential Job Functions and Responsibilities

1. Provide customer trainings prior to live event
2. Manage and monitor live event ensuring success
3. Perform event related tasks, such as conference bridge scheduling, data input, answering event audience member inquiries, location design edits and custom reports generation
4. Act as product and subject matter expert
5. Providing technical support and guidance
6. Drive customer satisfaction with excellent customer service
7. Perform webinar and virtual event related activities as necessary
8. Event specialists may be requested to work outside of regional business hours, on holidays, and/or weekends

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Customer Success Manager

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Customer Success Managers (CSMs) are responsible for the relationship between ON24 and its clients. This role is responsible for the effective and successful coordination of setup, implementation, training and maintenance on various ON24 Products and Platforms, as well as partner products and platforms.

This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving sales, engineering, finance, and external client teams.

Primary Responsibilities

• Successfully execute client engagements and act as client point-of-contact for project related issues
• Must be able to consistently meet project timelines and ensure client expectations are met and exceeded
• Facilitate Account Setup, implementation, training, and ongoing account review and modification
• Assist with the renewal process for annual renewal of accounts
• Conduct frequent reviews with accounts to determine customer satisfaction and utilization levels
• Provide client training and support of ON24’s proprietary webcasting platforms
• Provide process and reconciliation of invoicing for ON24 products and services
• Provide Event Management services as needed
• Provide platform support through use of Support Ticketing System, email and phone

Essential Experience

• At least 4 years of work experience in account management, Customer Service or Customer Success
• A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities

Essential Skills

• The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline
• Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint
• Excellent organizational, planning, and communication skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented

Highly Desired Experience

• A solid understanding of live and on-demand streaming media technologies
• Must be prepared to work occasional non-standard hours and occasional travel

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Director, Cloud Engineering

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

ON24 is looking for an engineering leader to build out cloud engineering team and drive our initiative to increase our footprint of public cloud services with focus towards scale and growth.

What you will be doing:

• Development and management of the multi-year roadmap to transform ON24’s on-premise centric systems to hybrid-cloud architecture.
• Help define and implement strategic projects focused toward cloud adoption and scale working with senior leadership
• Help design and implement highly scalable solutions for media streaming leveraging public cloud
• Develop processes and practices to guide product teams towards building highly scalable system
• Work closely with product teams to implement cloud-centric solutions
• Help implement practices to measure performance KPIs and implement practices to help improve it.
• Build a team around scale and cloud operations initiatives
• Work closely with operation teams
• Evangelize new solutions that allows

 

Requirements:

• Proven track record in implementing cloud transformation process from ground up.
• Ability to manage a portfolio of bigger and smaller bets across your team, while balancing short-term goals and long-term vision
• Deep technical understanding for key cloud technologies like containerization, messaging, microservices.
• Build and manage vendor relationships, interacting with third-party contributors to facilitate effective partnerships Supporting an enterprise with high availability, disaster recovery, and security as top level concerns
• Solid communication (written, verbal, and presentation), negotiation, persuasion, and relationship skills along with high personal integrity, credibility, and energy at all levels of the organization
• Competent in the use of project management and cloud toolchain capabilities
• Strong modern technology cloud/architecture skills

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Director, Engineering

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

As a Director of Engineering, you will be working on our webcasting platform products. You will be a part of a diverse and agile team working across multiple time zones.

Responsibilities:

• Oversee front-end and back-end development teams and their projects
• Provide technical leadership to ongoing and new projects in terms of engineering specifications, designs, solutions and documentation.
• Hire engineers and coordinate their training
• Interface with key customers as needed to ensure successful client engagements
• Ensure that products are fully and correctly defined, documented and delivered within schedule
• Work with internal teams like Product Management, IT, and NetOps to ensure successful delivery and maintenance of different products

Required Skills:

• Bachelor's degree in Computer Science, Computer Engineering or equivalent combination of education and experience
• Work experience as a director of engineering or in a similar senior-level position at an engineering department
• 5+ years of hands-on experience in web-based enterprise software development space using Java, J2EE, HTML, JavaScript & CSS
• Ability to write complex SQL, PLSQL queries
• Experience with large, modern, scalable, distributed, heterogeneous systems is required
• Quick learner, ability to gain detailed understanding of a system
• Excellent project management skills
• Good understanding of agile methodologies

 

Plus:

• Experience with microservice architecture and development philosophy
• Familiarity with web development technologies like React, REST, SpringBoot, Kafka
• Experience with media streaming solution and CDN providers
• Experience with NOSQL database like MongoDB, Couchbase etc.

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Engineering Manager – Audio/Video

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Responsibilities:

• Manage performance and growth of the team
• Manage Engineering for support production system
• Keep track of production escalations issues, track them and assign to right Engineer.
• Communicate with Stakeholders and customers for production issues
• Propose & implement practices to grow technology aptitude of the team.
• Participate with senior management in developing a long-term technology roadmap and modernize the technology stack.
• Contribute to product development process and best practices for the organization.
• Contribute and collaborate with the team to architect and implement major technology initiatives
• Provide technical leadership and mentoring to developers
• Contribute to risk identification and risk mitigation strategies associated with the architecture

Required Skills:

• BA/BS in Computer Science
• Self-starter, proactive, positive, creative, and flexible
• 5 or more years of experience with engineering management
• 4+ years coding experience in one of the following languages: C++, Python and/or Java
• 4+ years’ experience in streaming protocols: RTP. RTSP, RTMP, HLS, DASH etc.
• Excellent written and verbal communication skills
• Ability to mentor and train developers

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Engineering Support Manager

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

We are looking for an Engineering Support Manager to help grow and lead ON24’s soon to be global support team. As the leader for the engineering support team, you and your team will be interfacing with Platform support team and providing the last line of defense before core product engineering team get involved. This team will have access to knowledge, tools and people who will working directly on the products your team will be supporting. This is a growing team with focus toward providing global round-the-clock support.

 

What you will be doing:

• Manage a team of technical support engineers who will be interfacing with Platform support team.
• Hiring and training new employees while coaching and developing your existing team.
• Fostering a strong culture of collaboration and customer empathy in your team.
• Develop schedules for individual members to provided 24x7 coverage to our global customer base.
• Managing the day to day operations of a team, ensuring high productivity, efficiency, and employee satisfaction.
• Collaborating with other customer facing teams to ensure that your group is meeting the needs of customers, proactively addressing issues as they arise, and managing customer escalations when things sometimes go wrong.
• Build practices and process to reduce the turnaround time for support tickets
• Improve team productivity using documentation, training and tools effectively
• Deliver application level root-cause analysis, suggesting code optimizations and assist with integrations;
• Escalation Support and Incident Response: Provide an escalation channel for cases that require a higher level of service, working between our Platform support, Customer Success, and Engineering teams to ensure positive outcomes for customers.
• Coordinate enhancement and feature requests with product and engineering teams;

Requirements:

• A problem solver who demonstrates good judgment when handling ambiguity.
• At least 4+ years management experience. Experience leading a team that spans geographical and cultural boundaries is a big plus.
• Experience working in Engineering Support position
• Someone with a passion and knack for technology especially in the following areas: Oracle DB, kafka, Tomcat, Weblogic application server, ELK stack, Video Streaming

• Minimum 3 years of experience in designing, building, testing, and maintaining enterprise software applications;
• Someone who is always looking to streamline and simplify the way things are done.
• Bachelor’s degree in computer science strongly preferred

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

 

Apply Here

Senior Software Engineer (Integrations)

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

As a senior engineer you will working on our Integrations products. You will be a part of a young and agile team working across multiple time zones.

Responsibilities:

• Design and build Integrations applications using both Java Enterprise and/or Node.js
• Contribute to design and architecture discussion to enable secure, scalable and maintainable software
• Integrate with various third-party platforms, primarily Marketing Automation and CRM
• Provide troubleshooting and 2nd-tier support for existing applications

Required Skills:

• 7+ years of development experience using Enterprise Java and/or Node.js
• Experience with Cloud Development, most importantly, Azure
• Ability to write complex SQL, PLSQL and tune them for optimal performance
• Working knowledge of front-end technologies like HTML5, CSS, JS
• Familiarity with Datawarehouse solutions
• Should be a good team player and willing to work in the fast-paced environment.
• Eager to learn fast-changing technologies and convert those ideas into implementation.
• Discipline to document ideas and code in a clear, comprehensive and organized manner
• Excellent written and verbal communication skills

Plus:

• Experience with Postgres
• Experience with Azure
• Experience with microservice architecture and development philosophy

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior Software Engineer – Media Streaming

United States - Charlotte

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

ON24 is currently seeking a senior software engineer to help build and manage our growing HTTP media streaming infrastructure. As a senior engineer, you will be working to build high quality, low latency media streaming infrastructure to power ON24 webinars. This position will play a critical role in driving forward looking innovation, security and developing efficient applications. The ideal candidate will demonstrate initiative, self-motivation and critical thinking skills and have substantial experience working with 3rd party applications and complex systems architectures.

What you will be doing:

• Help design and develop media streaming applications using Wowza Media Streaming server
• Evangelize new scalable solution to allow for broadcast-level media streaming
• Work with the web application team to integrate new streaming solutions.
• Help design and develop elastic VOD media transcoding pipeline

Requirements:

• S. or M.S. Computer Science
• 7+ years of software development experience
• Knowledge of streaming media protocols: HTTP Live Streaming (HLS), DASH, RTMP, RTSP, etc
• Working knowledge of media codecs, formats, transports and container protocols, such as MPEG-2, H.264/AVC, AAC, AC3, MP4, TS, etc
• Experience in developing for media streaming servers. Experience using Wowza Media Streaming Server is a big plus.
• Experience building media transcoding pipelines for VOD.
• Experience in developing/deploying streaming infrastructure on cloud services
• Understanding of CDN architectures (caches, origin servers, proxies, etc)
• Hands on programming experience in Java
• Experience working with Closed Captioning standards, DRM and related technologies

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Sr. Software Engineer – Audio/Video

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

As a Sr. Software Engineer – Audio/Video, you will be working on some of our most visible products. You will be a part of a agile team working across multiple time zones.

What you’ll do:

• Will be responsible for building large-scale bi-directional audio/video conferencing solutions.
• Work closely with other teams to understand features, operation and specify enhancements to Streaming solution.
• Supporting team leads in working with multiple vendors and partners as well as teams across different internal business units.
• Maintaining and enhancing existing streaming applications.
• Participate in design reviews and code reviews.
• Documentation that helps the team to scale.

Who we’re looking for:

• Bachelor's degree in Computer Science, Computer Engineering or equivalent combination of education and experience.
• Experience in Linux, especially with regards to the networking and media (audio/video) stacks.
• Knowledge of video, audio, and networking frameworks.
• Experience writing maintainable code with test coverage.
• Knowledge of C/C++ and Python.
• Knowledge of TCP/UDP protocols and file container formats.
• Knowledge of Streaming technologies like RTMP, HLS, MPEG-DASH
• Knowledge of real time streaming protocols.
• Demonstrated problem-solving and technical innovation.
• Knowledge of FreeSwitch and or Asterisk.
• Knowledge of Linux development environments and open source tools/platforms and common computer networks knowledge (e.g. TCP, DNS, MTU).

 

Nice to have:

• Knowledge of multimedia tools like FFmpeg, Gstreamer, DirectX.

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Sr. Software Engineer, Front End

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

As a senior engineer you will working on some of our most visible products. These products get >2 million monthly hits. You will be a part of a young and agile team working across multiple time zones.

This position can be based out of San Francisco Bay Area, or Charlotte or remote. 

Responsibilities:

• Build web applications optimized for mobile and tablet devices using the new HTML5 and related standards (CSS3, SVG).

• Implementing complex UI components in a fast-paced agile environment.

• Contribute to design and architecture discussion to enable secure, scalable and maintainable software
• Provide troubleshooting and 2nd-tier support for existing applications

 

Required Skills:

• Self-starter and passionate individual.
• 6+ years of development experience in front-end infrastructure.

• Strong expertise in React and ES6, familiarity with Redux, bonus points if you know Backbone (for migrating old code).

• Experience with task manager like webpack, grunt or gulp.
• Understanding and experience implementing different programming paradigms.
• First-hand experience in optimization techniques.
• Experience with unit testing.
• Discipline to document ideas and code in a clear, comprehensive and organized manner 
• Excellent written and verbal communication skills

Bonus 

• Experience designing and developing Node.js and NPM modules.

• Experience with video streaming protocols like MPEG-Dash, HLS and WebRTC is a big plus.
• Past experience defining GIT-based development.
• Experience with web-sockets. 
• JavaScript typecasting libraries like TypeScript or FlowType. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior Software Engineer (Analytics)

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

As a senior engineer you will working on our Analytics products. You will be a part of a young and agile team working across multiple time zones.

Responsibilities:

• Help design and build Analytics application using Java Enterprise development stack
• Contribute to design and architecture discussion to enable secure, scalable and maintainable software
• Provide troubleshooting and 2nd-tier support for existing applications

 

Required Skills:

• 7+ years of development experience using Enterprise Java technology stack
• Advanced knowledge of JEE technologies with emphasis on JDBC.
• Ability to write complex SQL, PLSQL and tune them for optimal performance
• Working knowledge of front-end technologies like HTML5, CSS, JS
• Working with Datawarehouse solutions
• Should be a good team player and willing to work in the fast-paced environment.
• Eager to learn fast-changing technologies and convert those ideas into implementation.
• Discipline to document ideas and code in a clear, comprehensive and organized manner
• Excellent written and verbal communication skills

 

Plus:

• Analytics Experience
• Experience with Postgres
• Experience with Azure
• Experience with microservice architecture and development philosophy

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

QA Engineer

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

ON24's dedication to quality has allowed us to become a leader in our industry. We're seeking an experienced quality assurance specialist to build upon this reputation with an unwavering commitment to meticulous production. The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take our products to the next level.

QA Engineer responsibilities include:

• Reviewing quality specifications and technical design documents to provide timely and meaningful feedback;
• Creating detailed, comprehensive and well-structured test plans, test cases and test matrix;
• Estimate, prioritize, plan and coordinate testing activities;
• Design, develop and execute manual tests and automation scripts;
• Identify, record, document thoroughly and track bugs using JIRA;
• Perform thorough regression testing when bugs resolved;
• Develop and apply testing processes for new and existing products to meet company standards;
• Liaise with internal teams (e.g., developers and product managers) to identify testing requirements;
• Stay up to date with new testing tools and test strategies;

 

ESSENTIAL EXPERIENCE AND SKILLS

 

• Proven work experience in software quality assurance on enterprise applications using JAVA/HTML5;
• Strong knowledge of software QA methodologies, tools, and processes;
• Experience in writing clear, concise and comprehensive test plans, test cases and acceptance scenarios in Gherkin language (Cucumber) for BDD;
• Hands-on experience with automated testing tools (Selenium) is a plus;
• Solid knowledge of SQL and scripting (Oracle, MySQL);
• Experience working in an Agile/Scrum development process;
• Hands-on experience with accessibility testing using JAWS, NVDA is a plus;
• Hands-on experience with security testing using ZAP is a plus;
• Hands-on experience with testing different mobile devices is a plus;
• BS/MS degree in Computer Science, Engineering, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

QA Engineer

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

ON24's dedication to quality has allowed us to become a leader in our industry. We're seeking an experienced quality assurance specialist to build upon this reputation with an unwavering commitment to meticulous production. The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take our products to the next level.

Your responsibilities:

• Reviewing quality specifications and technical design documents to provide timely and meaningful feedback;
• Creating detailed, comprehensive and well-structured test plans, test cases and test matrix;
• Estimate, prioritize, plan and coordinate testing activities;
• Design, develop and execute manual tests and automation scripts;
• Find, isolate, document, regress, and track bugs through resolution using JIRA;
• Develop and apply testing processes for new and existing products to meet company standards;
• Liaise with internal teams (e.g., developers and product managers) to identify testing requirements;
• Stay up to date with new testing tools and test strategies;

 

Essential Qualifications And Skills:

• 5+ years of software QA testing experience;
• Proven work experience in software quality assurance on enterprise applications using JAVA/HTML5;
• Strong knowledge of software QA methodologies, tools, and processes;
• Experience in writing clear, concise and comprehensive test plans, test cases and acceptance scenarios in Gherkin language (Cucumber) for BDD;
• Hands-on experience with automated testing tools (Selenium) is a plus;
• Solid knowledge of SQL and scripting (Oracle, MySQL);
• Experience working in an Agile/Scrum development process;
• Ability to operate within short release cycles;
• Hands-on experience with accessibility testing using JAWS, NVDA is a plus;
• Hands-on experience with security testing using ZAP is a plus;
• Hands-on experience with testing different mobile devices is a plus;
• BS/MS degree in Computer Science, Engineering, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior Software Engineer, Front-End

United States - Remote

Apply Here

For years, marketers have sought out digital-first strategies to meet the demands of an increasingly digital-first world. This notion has never been more true, as marketers are adjusting to the new normal of how companies buy and sell products brought on by COVID-19. A recent McKinsey report discloses that 96% of B2B companies have shifted their go-to-market model during the pandemic, and most plan to keep their new model in place indefinitely/after it’s resolved.

Digital experiences and engagement are no longer a luxury for revenue growth - they are absolute necessities. When most all marketing solutions lack a direct tie to revenue, where do companies look when they need to create immersive and robust digital experiences to drive the buyer’s journey, move customers through the funnel, and increase revenue?

Enter ON24!

The ON24 Digital Experiences Platform is a one-stop suite that enables companies to create live personalized customer experiences that seamlessly feed data into other relevant business process management solutions and create real-time revenue. Across the platform, using Live Experiences, Always-On Experiences, and Personalized Experiences, companies have found the new formula for success:

• Digital experiences create engagement
  ● Engagement delivers data
  ● Data finds demand
  ● Demand drives revenue

In the last six years, ON24 has undertaken a pivot and become the largest, private B2B MarTech company in the world. Over this period, the company has leveraged its tremendous scale and brand equity that boasts over 2,500 global blue-chip customers across a dozen verticals to own the emerging Digital Experiences market.

Join our growing team and change the future of Digital Experiences.

As a Senior Software Engineer, you will be working on our webcasting platform products. You will be a part of a diverse and agile team working across multiple time zones.

 

Responsibilities:

• Build web applications optimized for Desktop, mobile and tablet devices using the new HTML5 and related standards (CSS3, SVG).
• Implementing complex UI components in a fast-paced agile environment.
• Contribute to design and architecture discussion to enable secure, scalable and maintainable software
• Provide troubleshooting and 2nd-tier support for existing applications.

 

Required Skills:

• Self-starter and passionate individual.
• 6+ years of development experience in front-end infrastructure.
• Strong expertise in Jquery,React and ES6,familiarity with Redux.
• Experience with task manager like webpack, grunt or gulp.
• Understanding and experience implementing different programming paradigms.
• First-hand experience in optimization techniques.
• Experience with unit testing.
• Discipline to document ideas and code in a clear, comprehensive and organized manner
• Excellent written and verbal communication skills

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior Software Engineer, Back-End

United States - Remote

Apply Here

For years, marketers have sought out digital-first strategies to meet the demands of an increasingly digital-first world. This notion has never been more true, as marketers are adjusting to the new normal of how companies buy and sell products brought on by COVID-19. A recent McKinsey report discloses that 96% of B2B companies have shifted their go-to-market model during the pandemic, and most plan to keep their new model in place indefinitely/after it’s resolved.

Digital experiences and engagement are no longer a luxury for revenue growth - they are absolute necessities. When most all marketing solutions lack a direct tie to revenue, where do companies look when they need to create immersive and robust digital experiences to drive the buyer’s journey, move customers through the funnel, and increase revenue?

Enter ON24!

The ON24 Digital Experiences Platform is a one-stop suite that enables companies to create live personalized customer experiences that seamlessly feed data into other relevant business process management solutions and create real-time revenue. Across the platform, using Live Experiences, Always-On Experiences, and Personalized Experiences, companies have found the new formula for success:

• Digital experiences create engagement
  ● Engagement delivers data
  ● Data finds demand
  ● Demand drives revenue

In the last six years, ON24 has undertaken a pivot and become the largest, private B2B MarTech company in the world. Over this period, the company has leveraged its tremendous scale and brand equity that boasts over 2,500 global blue-chip customers across a dozen verticals to own the emerging Digital Experiences market.

Join our growing team and change the future of Digital Experiences.

As a Senior Software Engineer, you will be working on our webcasting platform products. You will be a part of a diverse and agile team working across multiple time zones.

 

Responsibilities:

• Build custom solutions in Java/JEE
• Will be responsible for writing APIs using REST/ Spring boot as needed
• Analyzing the prod issues and suggesting solutions independently
• Pair programming and code review.
• Ability to work independently. 
• Implementing complex backend components in a fast-paced agile environment.
• Contribute to design and architecture discussion to enable secure, scalable and maintainable software
• Provide troubleshooting and 2nd-tier support for existing applications.

 

Required Skills:

• Self-starter and passionate individual.
• 8+ years of development experience in back-end architecture.
• Strong expertise in Java/JEE, JPA and Spring framework.
• Strong knowledge on caching frameworks.
• First-hand experience in optimization techniques.
• Discipline to document ideas and code in a clear, comprehensive and organized manner
• Excellent written and verbal communication skills

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Product Manager

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

As a product manager at ON24 you'll help shape and define the next generation of marketing products. This individual will own two strategic and high growth products that allow our customers to drive engagement across various digital touch points. This individual will be an integral part of a cross-functional team that spans across engineering, QA, design, marketing and customer success. Lastly your role will be to elevate these products and drive growth and adoption across our customer base.  

What you'll be doing: 

• Work with design and engineering to build out value added product experiences through enhancements and new features.
• Responsible for creating and managing product requirements and release documentation. 
• Partner with our strategic customers to convert pain points and opportunities into features and products. 
• Develop a long-term vision and strategy for your product while utilizing market and competitive data. 

About you: 

• 3+ years product management experience. 
• Experience in the Martech space 
• BA/BS required, MBA a plus
• A strong understanding of product lifecycle from concept to launch in an agile environment. 
• Experience working cross functionally across various teams, (engineering, QA, design,marketing) 
• Passionate about design and delivering great user experiences
• Possess excellent communication verbal and written communication skills. 
• Strong business sense with a track record for making decisions through data. 
• The ability to balance short term goals with long term vision.
• Motivated and self-directed with a high bar for excellence

Nice to haves:

• Well versed in search engine optimization
• Experience with B2B video/on demand content
• Knowledge and experience with Design Thinking methodology

 

Why join us: 

• Be part of a rapidly-growing, pre-IPO company
• Opportunity to extend our leadership position as a marketing platform and fast-track innovation with Demand-Generation / Account-Based Marketing solutions
• Work with a world class team of engineers, PMs, sales and marketers
• Have the flexibility and impact of a start up with the security of a sizable, well-funded organization

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records

Apply Here

Software Engineer, Back-End

United States - San Francisco

Apply Here

ON24 is the global leader in webinar-based marketing solutions that drive demand generation and customer engagement. Its patented cloud-based platform features interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines.

As a senior engineer you will working on some of our most visible products. These products get >2 million monthly hits. You will be a part of a young and agile team working across multiple time zones

Responsibilities

 

• Will be responsible for developing standalone scheduled jobs in Java
• Will be responsible for writing APIs using REST/ Spring boot as needed
• Enhancing the current job scheduling services
• Monitoring the performance of scheduler servers
• Developing an alert system to catch error in independent jobs running in production environment
• Analyzing the prod issues and suggesting solutions independently.
• Pair programming and code review

Minimum Qualifications

• 5+ years of industry experience
• Bachelor's or master’s degree in Computer Science (or strong foundation in CS fundamentals such as design patterns, data structures and algorithms)
• 5+ experience in Java/Advanced Java/J2EE
• 3+ experience in EJB/ JPA
• 2+ experience in Java 8 or higher.
• Experience in developing multi-threading application
• Strong knowledge in Webservicesv(REST) and Json.
• 3+ experience of Spring Boot microservices,
• 3+ sql experience.
• Experience of working in Microsoft Azure Cloud.
• Experience of Test-driven development.
• Understanding of software development processes and design and implementation

Plus

• Knowledge of scripting language Bash/Python
• Hands on experience with Azure function, Azure Webapp services, Logic App
• Knowledge in Kafka, Containerized based app development
• Experience in developing centralized job scheduler
• Experience of working in cross-functional team
• Good communication skill, Proactive, Self-motivated, A good team player
• Ability to work independently, Ability to do multitasking

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

 

Apply Here

Sr. Software Engineer, Front-End

United States - Charlotte

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

As a senior engineer you will working on some of our most visible products. These products get >2 million monthly hits. You will be a part of a young and agile team working across multiple time zones.

Responsibilities:

• Build web applications optimized for mobile and tablet devices using the new HTML5 and related standards (CSS3, SVG).
• Implementing complex UI components in a fast-paced agile environment.
• Contribute to design and architecture discussion to enable secure, scalable and maintainable software
• Provide troubleshooting and 2nd-tier support for existing applications

Required Skills:

• Self-starter and passionate individual.
• 6+ years of development experience in front-end infrastructure.
• Experience with one or more front end frameworks or libraries like React (preferred), Angular, Vue or Backbone.
• Experience with task manager like webpack, grunt or gulp.
• Understanding and experience implementing different programming paradigms.
• First-hand experience in optimization techniques.
• Experience with unit testing.
• Discipline to document ideas and code in a clear, comprehensive and organized manner 
• Excellent written and verbal communication skills

Bonus:

• Experience designing and developing Node.js and NPM modules.
• Experience with video streaming protocols like MPEG-Dash, HLS and WebRTC is a big plus.
• Past experience defining GIT-based development.
• Experience with web-sockets. 
• JavaScript typecasting libraries like TypeScript or FlowType. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Executive Assistant

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Reporting directly to the CEO, the Executive Assistant provides executive support in a one-on-one working relationship. The Executive Assistant serves as the primary point of contact for internal and external constituencies on all matters pertaining to the Office of the CEO.

The Executive Assistant also serves as a liaison to the board of directors and executive management team; organizes and coordinates executive outreach and external relations efforts as directed; and oversees special projects. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.

The Executive Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

RESPONSIBILITIES

Executive Support

• Completes a broad variety of administrative tasks for the CEO, including but not limited to: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
• Plans, coordinates and ensures the CEO's schedule is followed and respected. Provides "gatekeeper" and "gateway" for direct access to the CEO's time and office.
• Communicates directly, and on behalf of the CEO, with Board members and staff as directed.
• Provides a bridge for smooth communication between the CEO’s office and internal departments; demonstrating leadership to maintain credibility, trust and support with all office staff.
• Works closely and effectively with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Successfully completes deliverables with a hands-on approach, limited direction and accuracy.
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.

Board Support and Liaison

• Serves as the CEOs administrative liaison to board of directors
• Assists board members with travel arrangements, lodging, and meal planning as needed

Senior Management Liaison

• Participates as an adjunct member of the Executive Team including assisting in scheduling meetings and attending all or parts of meeting to note take and follow up with CEO and executive team as needed
• Assists in coordinating the agenda of executive team meetings and off-sites, and all staff meetings

 

QUALIFICATION

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members and external partners
• Expert level written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions

REQUIREMENTS

• Bachelor's degree preferred
• Strong work tenure: three to five years of experience supporting C-Level Executives in a technology environment
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media platforms

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.”

Apply Here

Linux Systems Administrator

United States - Charlotte

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

We are looking for an Unix / Linux Systems Administrator to help lead the build-out and growth of our Physical and Cloud-based data centers and provide input into the overall architecture for our infrastructure and operations. You will be responsible for installing, supporting, securing, and maintaining the server infrastructure in our data centers as well as monitoring and troubleshooting of the operational environment.

We want folks who can hit the ground running, who love getting their hands dirty and can solve complex problems and situations. Excellent communication skills and ability to multitask are a must. In short, if you are looking for an opportunity to not only make a significant contribution in a growing company, but also be part of a sharpshooting sys admin team that will help you grow in this field, ON24 is the place for you.

This position can be based out of Denver, CO or Charlotte, NC. 

Responsibilities:

• RedHat / CentOS Linux System Administration
• Configuring and maintaining Linux Virtual Machines in VMWare, AWS, + Azure Environments
• Building and maintaining physical Linux Machines in Datacenter
• Working with Engineers for code releases/deployment/DevOps
• Bash/Python/Ansible scripts for automation and monitoring
• WebLogic/Apache Tomcat configuration
• NGINX Web Server/Proxy/Load Balancing
• DNS/SMTP
• Server virtualization using VMWARE, AWS, Azure
• Monitoring: Nagios/Prometheus
• Log aggregation and alerting using ELK
• Security/Access Control/Hardening
• Change Management in a framework that keeps all parties involved and informed
• Documentation of processes and procedures
• Datacenter Tasks - racking/stacking/cabling/coordinating with remote hands/contractors

Requirements:

• 3+ years of Linux Systems Administration experience in a DevOps environment
• Experience with VMWare or other virtualization environments
• Experience with Cloud AWS and/or Azure deployment experience.
• Proficiency with RedHat/CentOS Linux environments
  • Bash/Python scripting tasks common in system management applications
  • Installing and Updating Linux RPM packages and compiling from source
  • User management/securing/hardening servers
  • File permissions and mounts, file transfer
  • TCP/IP Networking
• Experience with NGINX, Apache Web Server, or similar technologies
• Experience with log aggregation and SIEM tools
• Experience in a high availability production environment
• Must have strong troubleshooting skills
• Must be detail oriented, an organized thinker and able to work in demanding conditions.
• Willing to handle trouble after-hours (although the stability of the environment means calls are rare)
• Willing to handle maintenance at times that are driven by the availability requirements (occasional weekend change implementation)
• Excellent communication skills, multi-tasking, and prioritization skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented.
• Team player and self motivated.
• A strong willingness to learn new skills and research and guide on new technologies
• BS degree or equivalent experience

Nice to have:

• Experience with Apache Tomcat / WebLogic or other JSP Servlet Containers
• Experience with Ansible or other automation technologies
• Experience with Docker or similar technologies
• Experience with software deployment and version control (Jenkins/Git/Perforce/etc.)
• Dell Server configuration with DRAC/iDRAC
• Knowledge of clustering and load balancing technologies
• Experience with Backup and Storage technologies and concepts (NetBackup/NAS/etc.)
• Datacenter Experience installing and cabling hardware

 

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Network Engineer

United States -

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

We are looking for a motivated individual to support our SaaS webcasting service production network infrastructure.  The candidate will be an individual contributor working as part of a small team.  The ability to handle multiple concurrent tasks, resourcefulness and effective communication skills are a must. 

ON24 is the largest provider of data-driven marketing webinar services on the Internet today.  Our network environment includes a mix of transaction processing and media/stream distribution presenting a variety of interesting and challenging network conditions. 

The candidate will work with members of the network team to monitor, operate, maintain and scale ON24’s global network infrastructure, ensuring 24/7 availability and optimal performance.  The role is remote, but the candidate will be required to travel to the Aurora datacenter for on-site work, as needed.

Denver Metro Area candidates only

Responsibilities:

• Monitor ON24’s global network infrastructure using a pool of tools and systems.
• Support both production and corporate network requests based on internal ticketing system.
• Operate and maintain core network infrastructure, exercising change management discipline.
• Operate and maintain signaling network infrastructure working inter-departmentally with signal operations.
• Operate and maintain, WAN, transit, sip trunking and other core networking services.
• Operate and maintain public cloud services, Azure, AWS, GCP.
• Operate and maintain ON24’s network security infrastructure and policies.
• Occasional off-hours work: maintenance and troubleshooting/incident response.
• On-site datacenter work, up to 20%.

Requirements:

• BS degree or equivalent experience.
• 1-3 years’ experience, preferably in datacenter environments.
• Experience and knowledge: BGP, OSPF, EIGRP, VRF, HSRP
• Experience and knowledge: RSTP, VPC
• Experience and knowledge: TCP/IP, SIP, NAT, PBR, IPSEC, SSL
• Familiarity and proficiency: monitoring systems like NAGIOS
• Familiarity and proficiency: CISCO, JUNIPER, F5, FORTINET, BROCADE
• Familiarity and proficiency: Unix and Windows
• Nice to have: scripting, automation, public cloud, virtualization, UCS

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Signal Operations Engineer

United States - Charlotte

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

A Signal Operations Engineer is responsible for supporting the technical aspects of ON24’s Signal Operations department.  This includes but isn’t limited to the live acquisition of audio and video feeds, the audio/video encoding and delivery of those streams to ON24’s distribution paths (media servers & CDNs) for ON24’s webcasts and virtual events. 
They handle Signal Operations support tickets that are submitted to the department by internal and external teams.  They support the Signal Operations staff and handle advanced requirements like custom events, peer to peer, multicasting and unicast replication events. Signal Operations Engineers also maintain the infrastructure and participate in the implementation of new systems and technology. 

This position requires an individual who is extremely knowledgeable, is detail oriented, can work under stressful conditions, can multitask and possesses solid technical, production and customer service skills.   

 

JOB RESPONSIBILITIES

• Have a complete understanding of new and existing streaming media and encoding technology.
• Handle the operation of advanced signal events and services; including multicast, unicast replication, and other types of custom events.  This can involve various event, server-side, and encoder configuration, and working with client facing IT and event teams.
• Work directly with Sales, clients and event coordinators on the technical parts of the signal acquisition of an ON24 webcast.
• Perform ongoing maintenance of the Signal Operations infrastructure, equipment, and servers: encoders, media servers – publishing points, VCU’s, audio/video devices, workstations, broadcasting, etc. This includes installation, troubleshooting, and working repair/support tickets with vendors.
• Familiar with broadcasting infrastructure and procedures.
• Address and answer event support tickets related to Signal Operations.
• Provide support to Signal Operators on issues impacting live events, both when in the office and after-hours (must be reachable via cell phone after-hours).
• Troubleshoot, test, and maintain the automated audio encoding systems and various back-end systems.
• Address issues and new requirements with vendors; including Telco and CDN.
• Use knowledge and experience to train the team and create or update documentation.
• Perform and understand Signal Operator duties.
• Are available during after-hours/ outside normal business hours or weekend events or tests, as needed.

 

ESSENTIAL EXPERIENCE

• 2 to 4 years experience in an information technology, streaming media, or broadcast operations environment, with knowledge of Microsoft Operating Systems administration, or experience with video and audio production.
• Experience with:
  • Live encoding applications (Wirecast, OBS, FMLE, etc.)
  • Videoconferencing technologies (H.323 & H.320, SIP, WebRTC)
  • ISDN devices (Video Conferencing Units (Polycom, Tandberg, Cisco) & Gateways)
  • Telephone interfaces (digital hybrids)
  • Telco Services (1MBs/POTs, SIP, PRI, BRI)
  • Vyvx and video fiber transmission (HD-SDI/ASI)
  • Video & audio engineering and audio/video calibration
  • Troubleshooting Networking and PC hardware (Wireshark experience a plus)
  • Multicasting, peer to peer, and Unicast Replication technologies
  • Content Delivery Networks (CDN)
  • Cable plants and signal routing devices
  • Video & audio monitoring equipment
  • Broadcast Systems & Infrastructure (Evertz is preferred)
  • Audio and Video Codecs
  • On-demand media file creation (FLV, MP3, MP4)
  • Knowledge of Freeswitch and/or Asterisk is a plus

 

ESSENTIAL SKILLS

• Knowledge of videoconferencing, media streaming formats, signal acquisition, webcasting, and a/v production is required.
• Strong customer service skills and the ability to interact with clients over the phone.
• Troubleshooting skills and solid understanding of basic computer and networking concepts. 
• Ability to learn quickly and tackle new and technically complicated problems with courage and tenacity.
• Ideally:  detail oriented, an organized thinker and able to work in stressful conditions.
• Solid communication skills, multi-tasking and prioritization skills, and the ability to act decisively in a rapidly changing environment.
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

 

Apply Here

Windows System Administrator

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

ON24 is looking for a responsible, technical, forward-thinking individual to fill our Windows Systems Administrator position at our San Francisco, CA office.
The Windows Systems Administrator will work collaboratively with multiple departments to successfully deploy and operate our Production systems, global systems and cloud systems within ON24. The focus will be installing, configuring, and troubleshooting technology problems related to production, and platform systems that support our global SaaS platform. He / She will be responsible for helping automate, streamline our production operations, and processes. Will work on building and maintaining tools for issue resolution, deployment and monitoring. 

He / She will work with other IT staff members to ensure the highest degree of functionality and reliability of our infrastructure. This position requires an individual who is detail-oriented, able to adapt under stressful conditions, can multitask, possesses solid technical communication and customer service skills.  Understanding and have a production-minded thought process is a requirement. Are you ready to work with an exciting technology stack with an awesome team? 

JOB RESPONSIBILITIES

• Responsible for the system lifecycle from development to operating of production systems.
• Participation in cross-functional projects from conception through deployment.
• Ongoing support of our global SaaS platform to unsure best customer experience.
• Prioritize, multitask and work on simultaneous projects within department.
• Participate in internal projects that help scale the environment, help implement best practices, and improve our overall methodology.
• Work with other team members to deploy and maintain our on-prem infrastructure.
• Passionate about metrics and watching workloads.
• Provide tier 1 and 2 systems support for our production Windows deployments.
• On-call/off hours work will occasionally be required. 
• Assure 24/7/365 systems availability for our SaaS platform.

 

ESSENTIAL EXPERIENCE

• BS degree or equivalent with 2-3 years of previous Windows System Administration or similar in a production like environment is required.
• Experience in supporting key components of production systems in a global SaaS environment is required.
• Experience in scaling workloads in a SaaS platform is required.
• Experience with Windows Server 2012 R2 or higher and exposure to RHEL/Centos is required.
• Experience with PowerShell, Python, PowerCLI, and other scripting is required.
• Experience creating solid documentation is required.
• Knowledge of systems infrastructure, administration, and coding techniques is preferred.
• Knowledge of monitoring, testing methodologies, performance tuning and troubleshooting techniques is preferred.
• Experience with VMware hypervisor is preferred.
• Experience in designing and implementing secure, scalable, highly available infrastructures both on-premise and in AWS/Azure is preferred.
• Experience with streaming technologies is preferred.
• Experience with open source software and Ansible is preferred.
• Experience working with change control and IT policies is a plus.
• Experience with GPU technologies like CUDA and Intel Quick Sync is a plus.
• Hardware experience with mainstream manufactures such as Cisco, HP and Dell is a plus.

• Experience with Check_MK, Nagios, Munin and/or other monitoring solutions is a plus.

 

ESSENTIAL SKILLS

• Ability to learn quickly to tackle new and technically complex problems with courage and tenacity.
• Ability to work in a fast-paced environment with changing needs and requirements.
• Must have demonstrated ability to approach emerging problems quickly and with flexibility.
• Patience and the ability to work with different teams and departments. 
• Must be a detail-oriented and organized thinker who is goal-oriented with effective communication and customer service skills.
• Must be willing to work with Engineers to design, deploy and maintain our ON24 platform.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Systems Engineer

United Kingdom - London

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

ON24 is looking for a responsible, technical, forward-thinking individual to fill our Systems Engineer position in the UK. 
The Systems Engineer will work with multiple departments to successfully build, deploy and operate our Production systems, global systems, and cloud systems within ON24. The focus will be installing, configuring, and troubleshooting technology problems related to production, and platform systems that support our global SaaS platform. He / She will be responsible for helping automate and streamline our production operations, processes and work on building and maintaining tools for issue resolution, deployment, and monitoring in multiple environments.  He / She will work with other IT staff members to ensure the highest degree of functionality and reliability to our infrastructure.

This position requires an individual who is detail-oriented, able to adapt under stressful conditions, can multitask and possesses solid technical, communication and customer service skills.  Understanding and having a production-minded thought process is a requirement.

Are you ready to work with an exciting technology stack with an awesome team? 

JOB RESPONSIBILITIES

 

• Responsible for the system lifecycle from scoping, development, and operating production systems that run on Windows, Linux and SaaS operating systems.
• Participation in cross-functional projects from conception through deployment.
• Ongoing support of our global SaaS platform to unsure best customer experience.
• Prioritize, multitask, and work on simultaneous projects within the IT department.
• Participate in internal projects that help scale our environment, help implement best practices, and improve our overall IT methodology.
• Provide escalation support for our production deployments from EMEA.
• On-call/off hours work will occasionally be required. 
• Assure 24/7/365 systems availability for our SaaS platform.

 

ESSENTIAL EXPERIENCE

 

• BS degree or equivalent with 3-5 years of previous Systems Engineering and Administration or similar in a production environment is required.
• Experience in supporting key components of production systems in a global SaaS environment is required.
• Experience in scaling workloads in a live platform is required.
• Experience with both Linux (preferably Centos 6-8) and Windows Server 2012/R2, Windows Server 2016 is required.
• Experience with VMware hypervisor is required.
• Experience with Bash, Python, Shell, PowerCLI, and PowerShell scripting is required.
• Experience creating solid documentation is required.
• Hardware Experience with Dell, HP and Cisco UCS is highly preferred.
• Knowledge of systems infrastructure, administration, and coding techniques is preferred.
• Knowledge of monitoring, testing methodologies, performance tuning and troubleshooting techniques is preferred.
• Experience in designing and implementing secure, scalable, highly available infrastructures both on premise and in cloud is preferred.
• Experience with streaming technologies is preferred.
• Experience with automation like Ansible, Jenkins and GIT is preferred.
• Experience working with change control and IT policies is required.
• Experience with GPU technologies like CUDA is a plus.

• Experience with Check_MK, Nagios and/or other monitoring solutions is a plus.

 

ESSENTIAL SKILLS

 

• Ability to learn quickly to tackle new and technically complex problems with courage and tenacity.
• Ability to work in a fast-paced environment with changing needs and requirements.
• Must have demonstrated ability to approach emerging problems quickly and with flexibility.
• Patience and the ability to work with different teams and departments. 
• Must be a detail-oriented and organized thinker who is goal-oriented with effective communication and customer service skills.
• Must be willing to work with Engineering to design, deploy and maintain our ON24 platform.

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

System Administrator

United States -

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

ON24 is looking for a responsible, technical, forward-thinking individual to fill our Systems Administrator position in the Denver, CO area. 

This Systems Administrator will work with multiple departments to successfully deploy and operate our Production hardware, systems and cloud systems within ON24 and in ON24’s data centers. The focus will be installing, configuring, and troubleshooting technology problems related to production hardware and platform systems that support our global SaaS platform. He / She will be responsible for helping automate and streamline our production operations & processes. They will work on building and maintaining tools for issue resolution, deployment and monitoring.  He / She will work with other IT staff members to ensure the highest degree of functionality and reliability of our infrastructure.

This position requires an individual who is detail-oriented, able to adapt under stressful conditions, can multitask, possesses solid technical communication and customer service skills. 

Are you ready to work with an exciting technology stack with an awesome team?  

JOB RESPONSIBILITIES

 

• Deploy and maintain our on-prem infrastructure in ON24’s Colorado data center.
• Responsible for the system lifecycle from development to operating of production systems.
• Participate in cross-functional projects from conception through deployment.
• Ongoing support of our global SaaS platform to ensure the best customer experience.
• Must be able to prioritize, multitask and work on simultaneous projects within department.
• Work on internal projects that scale the environment, help implement best practices, and improve our overall methodology.
• Passionate about metrics and watching workloads.
• Provide tier 1 and 2 systems support for our production deployments.
• On-call/off hours work will occasionally be required. 
• Assure 24/7/365 systems availability for our SaaS platform.

 

ESSENTIAL EXPERIENCE

 

• BS degree or equivalent with 2-3 years of previous System Administration or similar in a production like environment is required.
• Experience in supporting key components of production systems in a global SaaS environment is required.
• Experience working in a data center environment is required.
• Experience with VMware hypervisor is required.
• Hardware experience with Cisco UCS is required. 
• Experience with Windows Server 2012 R2 or higher and exposure to RHEL/Centos is required.
• Experience with PowerShell, Python, PowerCLI, and other scripting is required.
• Experience working with change control and IT policies is a required. 
• Knowledge of systems infrastructure, administration, and coding techniques is preferred.
• Knowledge of monitoring, testing methodologies, performance tuning and troubleshooting techniques is preferred.
• Experience in AWS/Azure is preferred.
• Experience with streaming technologies is preferred.
• Experience with open source software and Ansible is preferred.

• Experience with Check_MK, Nagios and/or other monitoring solutions is a plus.

 

ESSENTIAL SKILLS

 

• Ability to learn quickly to tackle new and technically complex problems with courage and tenacity.
• Ability to work in a fast-paced environment with changing needs and requirements.
• Must have demonstrated ability to approach emerging problems quickly and with flexibility.
• Patience and the ability to work with different teams and departments. 
• Must be a detail-oriented and organized thinker who is goal-oriented with effective communication and customer service skills.
• Must be willing to work with Engineers to design, deploy and maintain our ON24 platform.

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior DBA

United States -

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit  https://www.on24.com.

We are looking for an Intermediate to Senior Oracle Database Administrator to help lead the build-out and growth of our database environment and provide input into the overall architecture for our infrastructure and operations. You’ll be responsible for installing, supporting, tuning, securing and scaling the Oracle / MySQL / SQLServer/PostGreSQL database infrastructure/NO-SQL (Couchbase/Mongodb) in our data center as well as monitoring and troubleshooting of the operational environment.

We want someone who can hit the ground running, who loves getting his/her hands dirty, and has the ability to solve complex problems and situations.  Great communication skills and ability to multitask are a must. In short, if you are looking for an opportunity to not only make a significant difference in a growing company, but also be part of a sharpshooting sys admin team that will help you grow in this field, ON24 is the place for you.

This position can be based out of Denver, CO or Charlotte, NC. 

Responsibilities:

• Day to day management and support of Oracle 11g / 12c/18c Oracle RAC Databases and PostGreSQL on Linux/ MSSQL in Windows in production, QA and dev environments.
• Workload among these flavors of databases is roughly 80% Oracle, 10% MS SQL and 10% PostgreSQL.
• Maintain backup and recovery plans, implement and maintain database security, perform capacity planning, and be part of an on-call rotation providing 24x7 support.
• Analyze current environment, craft and implement robust HA solution for the needs of an ever expanding business environment.
• Oracle Streams/Oracle DataGuard Configuration and maintenance between data centers.
• Responsible for developing and tuning database environments to ensure performance and service delivery expectations are met.
• Participate in the resolution of critical and complex design and implementation issues across projects.
• Write shell scripts / PL/SQL / Perl scripts to extract data from relational sources and automate jobs.
• Monitoring using Oracle Enterprise Manager / Grid Control 13c.
• Work closely with the development group on database design and implementation projects.
• Change management and documentation of processes and procedures.
• Setup of databases in AWS/ Cloud.
• Learn and setup Hadoop Clusters in future.

Requirements:

• Must have 5+ years of hands-on experience in managing Oracle databases and related technologies in mission critical high availability production environment
• Experience with PL/SQL stored procedures and detailed knowledge of tuning SQL.
• Must have Oracle Streams or Golden Gate experience.
• Proficiency with Solaris, Linux environments; ability to handle shell/Perl scripting tasks common in system management applications
• Experience with upgrade from Oracle 11g to 12c/18c.
• Performance tuning and analysis of queries.
• SAN storage (Hitachi G400) / EMC VNX 5600/Oracle ODA
• Hadoop Cluster setup for Big data reporting.
• Must be detail oriented, an organized thinker and able to work in stressful conditions.
• Willing to handle trouble at night (although the stability of the environment means calls are rare)
• Willing to handle maintenance at times that are driven by the availability requirements (occasional weekend change implementation)
• Excellent communication skills, multi-tasking and prioritization skills
• Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented.
• Team player, self-motivated and strong willingness to learn new skills.
• BS degree or equivalent experience

 

 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Demand Gen Marketing Operations & Database Specialist

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Demand Gen Marketing Operations & Database Specialist has a critical role in delivering that vision by ensuring we execute our program operations and handle our database with the utmost care -- while innovating our approach

We are seeking a creative and data-driven marketer to help build re-engagement strategies that thoughtfully carry our prospects along the buyer's journey. In this role, you will develop innovative segmentation techniques and demand generation campaigns that aim to surprise and delight our database and increase the discoverability of our best selections and offers. You will also work closely with various internal teams to innovate on the customer experience, end to end.

The ideal candidate has a track record of success in driving innovation, building models, delivering results, and working with large volumes of data. The right candidate also has strong communication and project management skills, and is comfortable working in a fast-paced environment.

Responsibilities:

STRATEGY

• Adopt and refine best practices for Digital and Demand Generation Operations within the marketing team
• Build global re-engagement strategies that thoughtfully carry our prospects along the buyer's journey
• Understand and build models that meaningfully relate to our database and their propensity to engage with our programs
• Segment our database agilly depending on shifting business needs so our programs can be running optimally
• Leverage predictive models to accelerate pipeline
• Nurture our database

EXECUTION

• Identify and ensure delivery of major database marketing programs (email promos)
• Set creative and developmental direction/best practices, including campaign objectives, messaging, and email templates
• Become recognized within the company as an expert on the email and database marketing space
• Test and refine new marketing approaches to reach and engage key audiences, by sales team
• Create and lead development of ongoing communications targeted toward multiple key segments, including all nurture programs
• Understand and work with the marketing team to deliver marketing programs/campaign set up including but not limited to: SFDC campaigns, Marketo programs for webinars, online advertising, asset tracking, web pages in Wordpress
• Coordination with entire marketing team to align with go to market activity on-going and ad hoc

REPORTING

• Use DOMO, Marketo, and Salesforce reports to track campaign/program performance 
• Use email performance tools (Litmus, similar) to ensure performance is optimized
• Use data and analytics to draw insights & continually optimize campaigns; inform internal stakeholders of performance (eg: Content team)
• Main business KPIs will be program efficiency and effectiveness in terms of: percent change in engaged database, conversion to SQL from lead/contact, and contribution to pipeline velocity

Qualifications:

• BA/BS in marketing, business, economics or equivalent quantitative discipline
• 4-6 years of Marketing experience, ideally in B2B SaaS
• Experience in segmentation and managing predictive analytics or advanced database segmentation/modeling experience a plus
• Email marketing with Marketo
• Deep knowledge of SFDC and Marketo (campaign set up, programs, flows, smart lists, and general best practices)
• Experience using ON24 a huge plus
• Inquisitive and innovative - test and learn mentality with a hunger to leverage the latest technology and methods to drive growth
• Experience reporting on campaigns using Marketo and Salesforce.com, or DOMO
• Experience using analytics to draw insights & continually optimize campaigns.
• Strong analytical, problem-solving, and decision-making skills; data driven mindset
• Strong project management skills, highly organized and strong attention to detail
• Motivated, self-starter attitude, ready to come to the table with ideas
• Ability to work independently as well as in a team-oriented environment
• Excellent written and oral communication skills

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records

Apply Here

Senior Marketing Manager, Enterprise

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Sr. Marketing Manager, Enterprise is an essential role in delivering that vision. The successful applicant will be responsible for creating best-in-class ABM experiences aligned with regional sales accounts and goals.

The role requires a ‘hands-on’ person, who will own the concept, creation and execution of successful ABM campaigns. This is a great opportunity to join a progressive marketing environment, where you will have direct influence on ON24’s marketing strategy.

Responsibilities:

STRATEGY

• Alignment with sales and customer support teams on key enterprise accounts
• Work with the global sales teams to execute ABM campaigns against identified accounts. 
• Partake in scoping the total addressable market (TAM) and strategically identifying said accounts.

EXECUTION

• Creation of account campaign plans and supporting materials, including but not limited to:
• Campaign messaging (aligned with sales quarterly business strategies)
• Personalized collateral
• Dedicated webinar programs
• Field marketing strategy (when/where applicable)
• Sales enablement outbound communications
• Creation and execution (with digital agency) of promotional campaigns, including:
• Paid display/retargeting
• Social campaigns
• Coordination with entire marketing team to align with go to market activity

REPORTING

• Use DOMO and Salesforce reports to track campaign/program performance 
• Use data and analytics to draw insights & continually optimize campaigns; inform internal stakeholders of performance (eg: Content team)
• Main business KPIs will be program efficiency and effectiveness in terms of: net new acquisition of prospects in key accounts and sales teams, contribution to expansion pipeline, revenue growth

Qualifications:

• BA/BS in marketing, business, economics or equivalent quantitative discipline
• 5-8 years of ABM Marketing experience, ideally in B2B SaaS
• Experience running ABM campaigns and programs that directly contribute to pipeline growth using modern marketing tools and channels including but not limited to list building and targeting, webinars, personalized websites, account based ads, direct mail, social network targeting, etc.
• Deep knowledge of SFDC and Marketo (campaign set up, programs, flows, smart lists, and general best practices)
• Experience using ON24 a huge plus
• Inquisitive and innovative - test and learn mentality with a hunger to leverage the latest technology and methods to drive growth
• Experience reporting on campaigns using Marketo and Salesforce.com, or DOMO
• Experience using analytics to draw insights & continually optimize campaigns.
• Strong analytical, problem-solving, and decision-making skills; data driven mindset
• Strong project management skills, highly organized and strong attention to detail
• Motivated, self-starter attitude, ready to come to the table with ideas
• Ability to work independently as well as in a team-oriented environment
• Excellent written and oral communication skills

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Account Executive - Commercial

Singapore - Singapore

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 4-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Account Executive, Expansion - Enterprise

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Account Executive, Enterprise Expansion Sales role requires an organized and high energy individual who is comfortable interfacing with a diverse audience ranging from marketing, sales, operations to corporate IT and can tailor their message accordingly.

Responsibilities

• Leverage relationships in an assigned set of existing Enterprise accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales.
• Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.
• Travel, as required, to meet prospects and customer face-to-face. Approximately 10-15% travel.

 

Required Experience 

• 8-10+ years of direct sales experience, ideally B2B software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience in developing new business relationships with all levels of enterprise organizations; a true hunter mentality who strives for the close.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree in Communication, Business, Marketing, or related fields, or relevant experience.

 

Essential Skills

• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers.
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed. 

Apply Here

Account Manager - Enterprise

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Account Manager, role requires a highly organized and high energy individual who is comfortable interfacing with a diverse audience ranging from marketing to corporate IT, and is able to tailor their message accordingly.

Responsibilities

• Leverage relationships in an assigned set of existing accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales.
• Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references.
• Track, organize, and close a large number of pending renewal opportunities.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.

 Required Experience  

• 2-5+ years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience in developing new business relationships and expanding into other divisions
• A true hunter mentality who strives for the close.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree in Communication, Business, Marketing, or related fields, or relevant experience.

Essential Skills  

• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers.
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Director, Enterprise Account Management

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Director, Enterprise Account Management

Working on ON24’s North America Enterprise Sales Team, this individual will support our growth efforts in our Fortune 500 customer base and ensure the team retains and grows its customers while articulating the value of ON24.  This is an excellent opportunity for an experienced, high-energy individual who is ready to lead a team of 6 to 8 Enterprise Account Managers.

This role requires a strategic, thoughtful, collaborative, organized, and disciplined individual who is comfortable interfacing with a diverse audience —ranging from marketing to corporate IT, manager to senior executive—and is able to tailor the team’s selling approach accordingly.

Job Responsibilities

• Day to day sales management activities including mentoring, account planning, performance management, metric pacing, pipeline generation, and forecasting
• Develop executive relationships and serve as a liaison between the company and customer
• Deal maker who can help the team drive multi-year and auto renewal contracts with revenue growth
• Collaborate effectively with other Sales, Customer Success, and cross-functional teams
• Align closely with the ON24 International (EMEA & APAC) teams to help grow international business
• Keep current and help train the team on ON24 product information, competition, and market landscape
• Identify and help implement opportunities to improve sales and business processes in alignment with the operations team
• Consistently achieve high customer retention and grow the customer base by executing strategies for renewal contracts that maximize contract value while protecting and enhancing the customer relationship
• Present to the Executive Team on a consistent basis

Requirements 

• 5+ years of direct sales experience, ideally in B2B sales at a technology company
• 3-5 years of leading a sales team
• SaaS sales experience preferred
• Experience selling into marketing teams is preferred
• Demonstrated experience in developing and retaining existing accounts
• Demonstrated experience of conducting online sales presentations and product demonstrations
• Highly proficient in MS Excel and Powerpoint
• Strong technical aptitude
• Strong presentation and written skills
• A Bachelor's degree required; MBA preferred

Apply Here

Enterprise Account Manager

United Kingdom - London

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

As an Account Manager you will be responsible for managing, renewing and upselling current customers to monthly and quarterly targets.  You will be familiar with Software as a Service (SaaS) and be experienced selling business to business. We offer an attractive benefits package (including private healthcare and stock options) and new hires will undertake onboarding at our head-quarters in San Francisco. The EMEA Head Office is located in Kings-Cross, Central London.

Responsibilities

• Meeting and exceeding quota through renewing and upselling new customers
• Managing approximately 40 enterprise customers across a range of industries/sectors throughout EMEA.
• Attending face to face meetings as required
• Maintaining the CRM database and accurately forecasting to the business
• Keep current with all ON24 product information, pricing and contract terms.
• Conduct formal QBR’s alongside client success manager

Required Skills/Experience

• Minimum five years enterprise account management experience ideally within SaaS or services sector
• A confident negotiator with commercial acumen
• Be able to evidence ownership, organisation and drive
• Understand how-to build credibility and trust with customers and forge great relationships 
• Experience selling to Marketing DMU a plus

Working at ON24 you will be working with bright, passionate people who are results driven and team players.  If you possess the required skills and experience and are motivated to accelerate your sales career in a company of great people with a world class offering, then we would love to hear from you.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Sales Development Representative - APAC

Australia - Sydney

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Successful SDRs have an opportunity to become a quota-carrying Account Executive in 12-18 months. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment.

 
Job Details

• 75% calling and emailing companies (outbound) to schedule meetings for the Enterprise sales team. Uncover, qualify, nurture, and build the sales opportunity pipeline for sales force.
• 15% calling marketing-generated (inbound) leads to qualify and schedule meetings for the Enterprise Acquisition sales team.
• 10% Miscellaneous tasks such as email campaigns and other tasks.
• Provide supplemental in-depth product demonstrations for all ON24 products and services.
• Manage proof-of-concepts and provide training for prospects/clients evaluating the ON24 platform.

• Plan, manage and execute platform and streaming tests for all aspects of the service with clients and prospects when needed.

• Assist product development and engineering groups with beta test programs, and other tasks as needed.
• Write technical responses to RFPs, RFIs, and prospect questionnaires. Handle online and face-to-face presentations as required.

 Your Skills and Experience

• A hunter mentality to find and cultivate new business.
• A BA/BS degree, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• Experience and previous success with prospecting and selling via phone.
• Proven success in a role with weekly, monthly, and quarterly targets.
• Must be a self starter who is able to drive self towards goals.
• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.
• Experience with tools such as SalesForce.com, Hoovers, and “standard” inside sales tools is a plus
• Previous working knowledge of software-as-a-service (SaaS), CRM’s, Marketing Automation Systems a plus. Experience selling/supporting SaaS is highly desired.
• Familiarity with streaming media protocols, audio/video encoding applications, content delivery networks (CDNs), and signal acquisition methodologies, is a strong plus.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Solutions Engineer (German Speaking)

Germany - Hamburg

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Solutions Engineer or “SE” is responsible for providing technical pre-sales support to customer & prospect facing representatives in the office and in the field. The goal of the SE is to provide all technical aspects required to win the opportunity. This position reports to our Vice President, Global Solutions Engineering and will be based in Berlin, Germany.

JOB RESPONSIBILITIES

• Write technical responses to RFPs, RFIs, and prospect questionnaires. Handle online and face-to-face presentations as required.
• Backstop the Sales reps and provide supplemental in-depth product demonstrations for all ON24 products and services.
• Provide the initial point for enablement and training for sales representatives.
• Manage proof-of-concepts and provide training for prospects/clients evaluating the ON24 platform.
• Work with sales, client services, account management and the executive team to scope complex and strategic sales opportunities.
• Effectively gather prospect and customer technical requirements and communicate back to product development and engineering.
• Provide technical account management assistance to sales and account managers as needed to help up sell/cross-sell new products and services to existing clients.
• Provide guidance and oversight direct to the client on short-term service contracted deployments (aka Pilot Accounts) and associated webinar events.
• Plan, manage and execute platform and streaming tests for all aspects of the service with clients and prospects when needed.
• Assist with prototyping, platform interface design, and client event management work as required. Work closely with ON24’s Product, Engineering and Client Services organizations.
• Assist product development and engineering groups with product requirements definition, beta test programs, and other tasks as needed.

ESSENTIAL EXPERIENCE

• Fluent in English & German
• 4+ years in pre-sales/solutions engineering.
• Technical Account Management/Sales Experience a plus.
• A BA/BS degree, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• Previous working knowledge of software-as-a-service (SaaS), CRM’s, Marketing Automation Systems a plus. Experience selling/supporting SaaS is highly desired.
• Familiarity with streaming media protocols, audio/video encoding applications, content delivery networks (CDNs), and signal acquisition methodologies, is a strong plus.

ESSENTIAL SKILLS

• Excellent at working with wide spectrum of clients and prospects: C-level executives, marketing managers, and IT professionals.
• Excellent oral/written communication and presentation skills.
• Must be comfortable working in a fast paced, deadline driven environment.
• Strong Internet and web technical skills.
• Conversant in network protocols (TCP/IP, UDP, etc).

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Account Executive, Enterprise - West

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our engagement platform to new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 5-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Account Manager - Velocity

United States - Remote

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Account Manager, role requires a highly organized and high energy individual who is comfortable interfacing with a diverse audience ranging from marketing to corporate IT, and is able to tailor their message accordingly.

Responsibilities

• Leverage relationships in an assigned set of existing accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, procurement and sales.
• Partner with ON24's Client Success Team to summarize existing business in key accounts and facilitate introductions to client advocates and references.
• Track, organize, and close a large number of pending renewal opportunities.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Conduct presentations and product demonstrations.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in Salesforce.com.
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place.
• Keep current with all ON24 product information, pricing and contract terms.

 Required Experience  

• 2-5+ years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience in developing new business relationships and expanding into other divisions
• A true hunter mentality who strives for the close.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree in Communication, Business, Marketing, or related fields, or relevant experience.

Essential Skills  

• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers.
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Sr. Training Program Manager - Sales Enablement

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

ON24 is looking for a Sr. Sales Enablement Program Manager. This is a strategic role in the ON24 organization, supporting programs and training initiatives designed to help Sales be more effective and drive revenue for the business. Sales, Marketing and other groups across the business are working closer than ever before, and this role is a key player in the collaboration across those teams to help ON24 grow across the globe.

This is a very exciting time to join the ON24 team!

Responsibilities:

• Develop, implement and track sales enablement programs, including training initiatives (new hire and continued education), incentives and rewards, content strategies, playbooks, and ongoing communications
• Collaborate closely with and act as a liaison between Sales, Marketing, Customer Success, and Product teams
• Coordinate and drive sales enablement programs across the global Sales groups, including alignment with specific Sales segments
• Support content and webinars efforts to educate the Sales team across the sales cycle, including best practices sharing, driving consistent utilization of ON24 Platform messaging and value proposition, and scaling the available case studies and use cases documentation, competitive information, product and solutions collateral, proposal documentation, demo strategies and tools, and other custom content developed and made available through planning and collaboration
• Train and advise the Sales team on best use of marketing and sales enablement materials
• Support weekly, monthly and quarterly internal webinars and communications (training, all hands meetings, and more)
• Participate in and support the virtual team across functions for the ON24 yearly Sales and Customer Success summit event
• Field ad hoc content and support requests from the Sales team
• Manage the sales enablement content repository and learning environments, ensuring that all information is easily and readily accessible at point of need
• Extend the reach and adoption of key marketing campaigns and calls-to-action designed to generate leads and pipeline for Sales
• Determine and track training and content adoption metrics, and help identify key sales enablement best practices
• Help gather feedback from the Sales team on a regular basis to constantly improve enablement programs

 Qualifications:

• Bachelor's degree; business and marketing majors preferred
• Experience in sales, sales support and/or marketing campaigns/demand generation roles preferred
• 3-5 years or more in Sales Enablement and Sales Training
• Strong understanding of modern marketing principles and strategies, as well as sales methodologies, is preferred
• Ability to thrive in a fast-paced, modern SaaS-based environment
• Strong project management skills and cross-functional collaboration
• Creative and strategic thinker
• Exceptional written and verbal communication skills
• Ability to prioritize tasks effectively
• Team player with strong interpersonal skills
• Proficient in MS Excel, Powerpoint and Word; Familiar with (and ideally have utilized) marketing technology and strategies, CRM platforms, content management systems, and LMS solutions

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Sr. Program Manager, Revenue Operations

United States - San Francisco

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Description 

ON24 is looking for a Sr. Program Manager to assist Revenue Operations on strategic cross-functional projects to help grow the business.  Working with Revenue Operations to prioritize initiatives across: Marketing, Sales, Customer Success, Finance & Product

This highly visible role is focused on impactful projects across the company.  Leveraging your: business acumen, program/project management skills, sales operations experience, and knowledge of the sales tool’s ecosystem, you will be able to support and drive the team’s roadmap and priorities.

Responsibilities 

• Develop and maintain program roadmap that is aligned with business objectives and drive cross-functional projects with our revenue teams to build and execute against the top strategic and most complex projects 
• Manage projects ranging from: policy improvements, planning, data analytics, KPI’s, process optimization, sales/marketing tool rollouts, and systems integrations 
• Build strong relationships and partnerships with key stakeholders across the revenue life cycle 
• Contribute to, steward, and drive execution of initiatives on the Revenue Operations roadmap in support of optimizing operations for efficiency, productivity, and scale 
• Monitor, communicate and continuously improve program/project performance to executives and stakeholders 

 Qualifications 

• Bachelor's Degree in Business, Finance, or related field, or equivalent experience 
• 3-5 years or more in Sales Operations or Revenue Operations  
• Experience leveraging project management tools such as: Monday.com, Asana, or Zendesk as part of your regular project management workflow 
• Strong project management skills and cross-functional collaboration. PMP, or equivalent process training preferred 
• Strong experience working with Salesforce, excel, and PowerPoint required.  Sales Tech Stack knowledge, Marketing automation understanding, CPQ, BI Tools, and familiarity with Customer Success Platforms is preferred
• Exceptional written and verbal communication skills 
• Ability to organize and prioritize tasks effectively 

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Account Executive, Enterprise - East

United States - Remote

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of our engagement platform to new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 5-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Strategic Account Manager

United Kingdom - London

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visithttps://www.on24.com.

As a Strategic Account Manager you will be responsible for managing, renewing and upselling current customers to monthly and quarterly targets.  You will be familiar with Software as a Service (SaaS) and be experienced selling business to business. We offer an attractive benefits package (including private healthcare and stock options) and new hires will undertake onboarding at our head-quarters in San Francisco. The EMEA Head Office is located in Kings-Cross, Central London.

Responsibilities

• Meeting and exceeding quota through renewing and upselling new customers
• Managing approximately 40 enterprise customers across a range of industries/sectors throughout EMEA.
• Attending face to face meetings as required
• Maintaining the CRM database and accurately forecasting to the business
• Keep current with all ON24 product information, pricing and contract terms.
• Conduct formal QBR’s alongside client success manager

Required Skills/Experience

• Minimum five years enterprise account management experience ideally within SaaS or services sector
• A confident negotiator with commercial acumen
• Be able to evidence ownership, organisation and drive
• Understand how-to build credibility and trust with customers and forge great relationships 
• Experience selling to Marketing DMU a plus

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records. 

Apply Here

Account Executive, Expansion - Enterprise

United Kingdom - London

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Account Executive, Expansion - Enterprise you will be responsible for managing and expanding current customers to monthly and quarterly targets. You will be familiar with Software as a Service (SaaS) and be experienced selling business to business. We offer an attractive benefits package (including private healthcare and stock options) and new hires will undertake onboarding at our head-quarters in San Francisco. The EMEA Head Office is located in Kings Cross, London.

Responsibilities

• Meeting and exceeding quota through renewing, upselling and expanding into existing customers
• Managing approximately 50 customers across a range of industries located within the UK and Europe
• Attending face to face meetings and delivering demonstrations
• Maintaining the CRM database and accurately forecasting to the business
• Keep current with all ON24 product updates, pricing and contract terms
• Conduct formal QBR’s alongside client success manager

Required Skills/Experience

• Minimum five years account management experience ideally within SaaS
• A confident and proven negotiator with a high level of commercial acumen
• Be able to evidence ownership, organisation and drive
• Understand how-to build credibility and trust with customers and forge great relationships
• Experience selling to enterprise and Marketing specifically
• High attention to detail and a strategic mindset

Working at ON24 you will be working with bright, passionate people who are results driven and team players. If you possess the required skills and experience and are motivated to accelerate your sales career in a company of great people with a world class offering, then we would love to hear from you.

Apply Here

Account Executive - France

United Kingdom - London

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Are you a high-energy, motivated and driven individual committed to building your career in sales? As an Account Executive at ON24, you’ll be responsible for sales of ON24's Webinar-Marketing platform into new customers. If you’re smart, ambitious, and passionate about selling a marketing solution that revolutionizes the way webinars generate leads and engage customers, then we want to hear from you.

Your Skills & Experience 

• A Bachelor's degree in communication, business, marketing, or related field or relevant experience
• 4-8 years of direct sales experience, ideally B2B sales at a software company. SaaS sales experience a plus; selling into marketing, corporate communications, and/or training also preferred.
• Experience selling into France
• Demonstrated experience being able to conduct online sales presentations and product demonstrations.
• Demonstrated experience developing new business relationships with all levels of enterprise organizations; a true “hunter” mentality who strives for the close.
• Experience seeking out and closing business with new companies while exceeding sales quotas. 
• Strong technical aptitude.
• Ability to converse in a professional and knowledgeable manner on various industry topics and Internet technologies in order to ‘sell’ opportunities to prospective customers. 
• Highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Superior written and oral communication skills. 
• Comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Fluent in English & French

Job Details

• Prospect, secure meetings, and close new business by qualifying opportunities with key decision makers. Decision makers include a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Conduct presentations and product demonstrations.
• Consult with prospects to determine the best solutions for their specific needs. Recommend solutions, prepare and present proposals and get contracts executed.
• Achieve all individual activity and revenue targets set by the company.
• Log sales activity (prospecting, opportunities, revenue, next steps) in salesforce.com
• Attend sales seminars, sales meetings or educational activities to stay up-to-date on the latest developments, trends, and regulations in the market place. 
• Keep current with all ON24 product information, pricing and contract terms. 
• Travel, as required, to meet prospects and customer face-to-face. 

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Sales Development Representative

United States - Charlotte

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Sales Development Representative (SDR) is responsible for prospecting to generate leads and opportunities for Account Executives in the Acquisition and Expansion organization. This is a great opportunity to join ON24’s sales organization and begin the path towards becoming an Account Executive. You’ll be trained to sell our market-leading Webinar-Based Marketing Solutions, and will also have access to our Mentorship from ON24’s top salespeople.

Successful SDRs have an opportunity to become a quota-carrying Account Executive in 12-18 months. To be successful, you’ll need a passion to succeed, a clear vision of your goals and career path, and the desire to be part of a dynamic team environment.

 Job Details

• 75% calling and emailing companies (outbound) to schedule meetings for the Enterprise sales team. Uncover, qualify, nurture, and build the sales opportunity pipeline for sales force.
• 15% calling marketing-generated (inbound) leads to qualify and schedule meetings for the Enterprise Acquisition sales team.
• 10% Miscellaneous tasks such as email campaigns and other tasks.

 Your Skills and Experience

• A hunter mentality to find and cultivate new business.
• Bachelor degree or equivalent years of experience preferred.
• Experience and previous success with prospecting and selling via phone.
• Proven success in a role with weekly, monthly, and quarterly targets.
• Must be a self starter who is able to drive self towards goals.
• Strong capacity to develop relationships quickly over the phone.
• Skilled at prospecting for new business by discovering need for ON24 solutions.
• Comfortable with detailed conversations both at a business and a technical level.
• Strong written and verbal communication, time management skills, and team orientation.
• Ability to build cross-functional relationships.
• Experience with tools such as SalesForce.com, Hoovers, and “standard” inside sales tools is a plus

Benefits & Perks!

• Competitive base salary + comission (uncapped) + stock options
• 401k Matching plan
• Excellent Health, Medical & Vision Insurance plans
• Monthly catered lunches
• Strong team culture
• Monthly team outings & events
• 15 days of PTO + paid holidays

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Director of Sales - Commercial

United Kingdom - London

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Commercial Sales Director will be a key member of ON24’s Acquisition team with tremendous drive, intelligence and capability. Theis person should be highly motivated and will have the ability to impact our key growth areas in the Commercial segment. Based in our King's Cross, London office, this position will manage and continue to build a fast-growing team that sells ON24’s webinar –based marketing solutions to Commercial companies.

Reporting to our VP of Sales, this is a great opportunity for a high-energy, hands-on sales leader with at least 2 years of management experience in a fast-paced organization who can drive consistent results and have a real impact on the growth and strategy of the organization.

 Job Responsibilities

• The Commercial Director will provide the leadership necessary to scale the Commercial sales team.
• Deliver on sales quota that exceeds objectives, ensuring that monthly, quarterly and annual booking and subscription targets are achieved.
• Recruiting, managing, and motivating a sales team to attain sales goals.
• Work closely with reps, peers, manager and executive team to ensure overall team success in relation to defined metrics.
• Manage a team of 4+ reps; focusing in driving sales through sales management process and participating in joint sales calls with sales reps.
• Set individual team member goals, provide performance feedback on results, including annual performance reviews.
• Manage sales forecast to ensure accurate data is provided to executive team.
• Daily sales coaching focused on finding the balance between consultative, value selling and reasonably transactional sales cycles.
• Identify and implement opportunities to improve sales processes, drive accountability, and raise the standard of team performance to increase revenue generation and customer satisfaction.

 Requirements

• Must possess excellent management skills to manage & scale a sales team.
• Experience and previous success managing inside sales teams to over-quota performance.     
• Minimum 5 years software sales or technical sales experience, with a minimum of 2 years of successful leadership experience. Experience selling a marketing solution highly preferred.
• Proven success in a quota-carrying sales role.
• Experience with forecasting and managing territories, teams and accounts in Salesforce.com and related reporting & analysis.
• Experience with solution/value selling and demonstrated success selling a premium-priced solution in a competitive market.
• Experience supporting customers in a leadership capacity to structure deals, act as a go-to for long-term relationship establishment, and effectively negotiate contracts and purchase details.
• Motivated by individual and team achievement, proven ability to drive the team environment and contribute to team’s success at all levels.
• Ability to contribute to the successful environment for a developing team.
• Be a mentor to other people who are not direct reports.
• Strong organizational and time management skills, ability to juggle multiple projects and priorities.   
• Excellent communication and interpersonal skills.
• Bachelor’s degree required, MBA preferred.
• Light travel required.

ON24 is headquartered in San Francisco, California with offices in the US, Europe and Asia and over 500 employees worldwide.  We are a global leader in webinar-based marketing solutions that drive demand generation and customer engagement.  Our cloud-based (SaaS) platform features an interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines. Our technology is recognized as market leading and Forrester Research have recognized us as the best in the industry.

Working at ON24 you will be working in great company.  If you meet our requirements and are motivated to accelerate your sales career with a team of great people and world class training then please apply.

Apply Here

Director, Agency Partnerships

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visithttps://www.on24.com.

ON24 is looking for an Agency Partnership Director to develop and manage enterprise agency relationships that create new revenue opportunities for ON24 and value for our customers. You have deep experience building sales and go-to-market relationships with leading system integrators, strategic marketing technology consultancies and digital transformation leaders. You thrive in complex sales environments and in establishing business models, executive relationships and creating opportunities in new markets. You like new challenges that test your organizational, inter-personal, sales and marketing skills. You flourish in a team environment and work enthusiastically with colleagues outside the immediate team to achieve your goals.

 

Responsibilities:

• Recruit, enable and drive business with leading system integrators, strategic marketing technology consultancies and digital transformation leaders to create new enterprise business opportunities for ON24.
• Generate pipeline and new business opportunities from these partners and their channels by obtaining preference among their customers & prospects and referrals for ON24.
• Actively manage opportunity pipeline against sales objectives/metrics to exceed quarterly and annual targets.
• Be the main point of contact and large agency champion for ON24 sales, sales consultant and professional service teams for questions about ON24 agency partners and their solutions.
• Work cross-functionally to mature and evolve the agency partner program for continued success and scale.
• Support ON24 Partner Marketing initiatives including field events, campaign and programs.
• Support ON24 Partner Enablement initiatives including training and education.
• Maintain a high level of partner engagement and satisfaction.

 

Required Skills/ Experience: 

• 10+ years partner sales/business development experience working with leading system integrators, strategic marketing technology consultancies and digital transformation leaders
• Knowledge of B2B demand gen marketing, marketing technology ecosystems and content marketing
• Strong existing relationships with agencies and the ability to hit the ground running
• Team player with strong presentation and communication skills
• Ability to travel domestically up to 30%
• BA or equivalent

 

Bonus Skills/Experience: 

• Passion for building partner success

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records. 

Apply Here

Account Executive, Enterprise

United Kingdom - London

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

Job Description:

As an Enterprise AE you will be responsible for selling to new organizations in the EMEA region, supported by Sales Development Representatives and local EMEA Marketing. We offer an attractive benefits package (including private healthcare and stock options) and new hires will be receive onboarding training at our head-quarters in San Francisco. The EMEA Head Office is located in King's Cross, London.

Responsibilities

• Meeting and exceeding quota through selling to new customers
• Converting and closing leads from Marketing
• Attending and progressing appointments set up by Sales Development Representatives
• Generating leads from trade shows, networking events and other sources
• Mapping territories and accounts finding prospects who fit in our Ideal Customer Profile (ICP)
• Maintaining the CRM database and accurately forecasting

Required Skills/Experience

• Demonstrable B2B software sales experience (preferably SaaS) in the EMEA region
• Experience engaging with and navigating Enterprise prospects
• A Skilled negotiator with strong commercial acumen
• Be able to demonstrate ownership, organization and drive
• Experience selling to Marketing DMU highly advantageous
• Experience selling a Marketing software is a plus

ON24 is headquartered in San Francisco, California with offices in the US, Europe and Asia and over 400 employees worldwide.  We are a global leader in webinar-based marketing solutions that drive demand generation and customer engagement.  Our cloud-based (SaaS) platform features an interactive and immersive user interface and industry-leading webinar analytics for events, campaigns and benchmarking. Providing one-click access from any computer or mobile device, ON24’s award-winning solutions are integrated with leading CRM and marketing automation platforms, enabling marketers to optimize demand generation, enhance lead qualification and accelerate opportunities in their sales pipelines. Our technology is recognized as market leading and Forrester Research have recognized us as the best in the industry.

Working at ON24 you will be working in great company.  If you meet our requirements and are motivated to accelerate your sales career with a team of great people and world class training then please apply.

Apply Here

Vice President – Global Strategic Accounts

United States - San Francisco

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visithttps://www.on24.com.

This senior leader will leverage existing relationships with contacts in key global accounts to uncover expansion opportunities and drive customer retention. This is an excellent opportunity for an experienced, high-energy individual who enjoys prospecting and has demonstrated hunter sales experience and DNA focused on Fortune 50 companies.

This role requires a highly organized and disciplined individual who is comfortable interfacing with a diverse audience, ranging from marketing to corporate IT, manager to senior executive and can tailor their message accordingly. That said, the perfect candidate will have a solid background in growing revenue in large enterprises. 

Job Responsibilities

• Drive sales strategy in our top tier global accounts
• Build strong executive level relationships in the top global accounts
• Leverage relationships in an assigned set of existing enterprise accounts to prospect and close new business opportunities with additional decision makers, including a wide range of marketing and demand generation titles, as well as corporate communications, training, IT, procurement and sales.
• Partner with ON24s executive team on executive outreach to VP- and C-level contacts on the targeted accounts, including assisting on long-term account strategy.
• Lead direct reporting sales team and cross functional team, partner with international ON24s team to service, retain and grow global enterprise customers
• Support the team in negotiations and take the lead as required
• Day to day sales management activities including mentoring, account planning, performance management, metric pacing, pipeline generation, and forecasting
• Develop and enforce processes to track and improve the performance of team members. Ensure overall team success in relation to defined metrics.
• Drive continuous improvement on sales processes, operational processes that impact our Global Accounts.
• Raise the standard of team performance to increase revenue generation and customer satisfaction.
• Keep current with all ON24 product information, pricing and contract terms.
• Post Covid, Travel may be required.

Requirements

• 7-10 years of direct sales experience, SaaS sales experience required.
• Successful track record.
• Selling into marketing organization required.
• Demonstrated experience in developing new business relationships with all levels of enterprise organizations.
• Demonstrated experience of being able to conduct online sales presentations and product demonstrations.
• Strong technical aptitude.
• A Bachelor's degree required, MBA beneficial.

 Characteristics:

• Expertise in strategic account management including annual account planning, interfacing with delivery and billing teams, RFP response, and ongoing targeted account marketing.
• Ability to converse in a professional and knowledgeable manner on various industry topics and internet technologies in order to sell opportunities to prospective customers.
• Ability to create successful sales strategies for ON24 products and/or services.
• Must possess highly developed organizational, planning and management skills.
• Strong detail orientation with numbers, follow through and contract details.
• Must have superior written and oral communication skills.
• Strong presentation skills, ability to present internal and external senior executives
• Must be comfortable working in a fast-paced, quota-driven environment with changing needs and requirements.
• Professional experience with Salesforce.com, Microsoft Outlook, Word, Excel, and PowerPoint.
• Creativity, persistence, integrity, curiosity, and the will to succeed.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records. 

Apply Here

Assistant Controller

United States - San Francisco

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ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

JOB SUMMARY

As the Assistant Controller on ON24’s Corporate Accounting Team, you will partner with the Controller and the Accounting team to develop and execute on initiatives that will streamline, automate, and improve accuracy of the close process. In this role, you will drive process improvement for the close process, develop and maintain its internal control structure, and provide creative solutions to overcome operational challenges. The Assistant Controller will take the lead on all technical accounting, compliance, and financial reporting.

The ideal candidate is a highly driven, adaptable, results oriented individual who is able to work well in a fast-paced environment. We are looking for a logical decision-maker who utilizes an analytical, detailed approach to researching and problem solving

• Work with the Controller and accounting team on accounting activities across the organization to ensure compliance with US GAAP, SEC regulations, statutory guidelines, and internal financial policies and procedures.
• Coordinate and serve as primary contact with the external auditors on all aspects of the annual audits. Provide PBC items and address additional requests or questions.
• Develop, implement and enforce accounting policies and procedures that will improve overall operations and reduce risks to the business.
• Manage and advise staff regarding the handling of non-routine reporting transactions.
• Manage the stock administrative function including the calculation of equity-based compensation expense in accordance with ASC 718, experience with ShareWorks software.
• Monitor and interpret FASB new pronouncements and assess applicability of FASB updates to the Company. Oversee the implementation of new accounting standards.
• Implement best practices over financial statement preparation and reporting, general ledger account reconciliations, and financial analysis.
• Develop, implement and maintain the internal systems and financial controls consistent with the Company’s policies and regulatory guidelines, ensuring compliance with all local, state and federal tax requirements and filings.
• Understand and document reporting needs, collaborate on operational issues, develop creative solutions in the absence of perfect systems, and provide business guidance and insight through financial reporting.
• Ensure effective internal controls through evaluation and testing of processes and controls for compliance with SOX requirements.
• Monitor and analyze accounting department workflows to develop more efficient procedures and use of resources.
• Develop and execute roadmaps for implementing/improving processes and controls to scale the accounting function.
• Assist with building a technical infrastructure and control environment to support the company’s growth and prepare the company for an IPO.
• Provide accounting expertise and support for potential strategic M&A transactions; from pre-acquisition due diligence through post-acquisition integration.

REQUIREMENTS

• Degree in Accounting, Big Eight accounting experience, CPA required
• 10+ years of overall combined accounting and finance experience
• Experience with NetSuite desired
• Experience with public company SEC filings and Sarbanes Oxley
• Experience evolving processes, controls and systems to support a growth stage company
• Experience in helping drive toward IPO readiness and prior S1 filing experience desired
• Demonstrated leadership in a high functioning accounting organization and track record of driving strong financial performance

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Credit and Collection Analyst

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

ON24 is seeking a motivated team member for the role of Credit and Collections Specialist. The Credit and Collections Specialist will work well and thrive in a goal-oriented collections department. We are adding customers every day. This group will focus on process and system improvement projects.  

This role is high visibility within ON24. The ideal candidate has experience in Credit and Collections, preferably in the software or high-tech industry. The Credit and Collections Specialist should possess excellent written and verbal communication skills as the position interfaces directly with our customers as well as our sales and customer success teams.

Specific responsibilities include:

• Post daily deposits and credit card payments
• Generate daily cash reports in Excel for the team and management
• Communication with customers daily to ensure timely collection of accounts receivable
• Conduct timely research, analysis and decision making for resolution of disputed items, short/over-payments
• Work with the invoicing team to resolve billing disputes and credit note requests
• Promote strong working relationships between the Credit & Collection functions and all other internal departments
• Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations
• Ensure new customers are well understood.
• Enlist the efforts of sales and customer support when necessary to accelerate the collection process

Requirements:

• 3+ years of relevant Accounts Receivable/Credit & Collections experience, preferably in SaaS companies
• Self-motivated and strong problem-solving skills
• Passionate on fully resolving customer issues with a focus on ensuring ON24 is easy to deal with.
• Excellent written and verbal communication skills – ability to compose effective and accurate correspondence cross-functionally with various internal stakeholders and external customers
• Proficiency in Outlook and Excel required
• Prior experience with ERP tools and systems - Salesforce and NetSuite a plus

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Order Administration & Billing Specialist

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

The Order Administration & Billing Specialist is responsible for ensuring the accuracy and completeness of recurring revenue invoices. This includes verifying contract terms, researching billing discrepancies, and escalating unresolved issues. This position is highly research and detail oriented, requiring strong analytical and problem-solving skills.

Specific responsibilities include:

• Assist the Manager, Billing and Collections with overseeing the operations of the Billing department while also performing their own duties in Billing.
• Assist management with process implementation, systems automations, and policy improvement initiatives.
• Collaborate with management on reporting, metrics, forecasting, and planning.
• Ensure that all billing deadlines are met.
• Partner with other internal stakeholders in order to resolve complex and time-sensitive billing issues.
• Provide exceptional customer support to both internal and external customers.
• Generate invoices on a daily basis.
• Participate in the transition from a manual billing process into a system-automated billing process.
• Maintain meticulous system notes and up-to-date customer information within Microsoft Dynamics Great Plains.
• Complex reconciliation for customers with multiple contracts, business units, and purchase orders.
• Ability to quickly and efficiently submit and track invoices in various external portals.
• Partner with the Collections Team in order to resolve billing disputes.
• Maintain impeccable records of all billing and credit transactions requiring management override and exception handling.
• Special projects assigned by manager

Requirements:

• 1+ year billing experience
• SaaS, marketing, media space experience is a plus.
• Experience in high-growth business environment.
• Extensive experience with high volume, low dollar transactions.
• Ability to effectively communicate with people in all levels of the company.
• Strong attention to detail, exceptional negotiating and organizational skills; capacity to multi-task and manage competing priorities.
• Must be comfortable in a fast-paced environment
• Experience with NetSuite and Salesforce preferred but not required
• Proficient in MS Office.
• Accounting or Finance degree preferred
• Must be willing to work overtime as needed.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Senior Product Manager

United States - San Francisco

Apply Here

ON24 is on a mission to transform the way businesses drive revenue and customer engagement through data-rich digital experiences. Powered by the ON24 Platform, marketers create and deliver live, always-on and personalized webinar, content and virtual event experiences to engage audiences in real-time, to generate powerful buying signals and to accelerate pipeline. With billions of engagement minutes created, ON24 is the network where enterprises engage prospects and customers at global scale. Headquartered in San Francisco, ON24 has a wide international footprint serving the regions of North America, EMEA and JPAC. For more information, visit https://www.on24.com.

ON24 is seeking a Senior Product Manager to join the product management team and help drive the product strategy and revenue goals of ON24’s Virtual Environments offering.

This person will be responsible for the planning, creation and delivery of new and existing product capabilities. This includes gathering and prioritizing product requirements, refining the product vision, and working closely with a cross functional team to deliver new and enhanced solutions in a timely manner.  

The ideal candidate will have experience with SaaS software, be a strong communicator in both written and verbal formats and be versed in Agile development processes.    

 JOB RESPONSIBILITIES  

• Evolve the product roadmap through analysis of market trends, competitive data, and customer input.
• Manage and prioritize the product backlog.
• Define and develop new product features.
• Translate product vision and priorities into detailed product requirements.
• Manage product rollouts by participating in cross-functional teams, helping to produce product collateral, and training/communicating to stakeholders.
• Track product utilization and adapt the roadmap/backlog accordingly.
• Collaborate effectively with engineering, design, and delivery teams.
• Provide product expertise and consultation to sales and customer services teams.

  ESSENTIAL EXPERIENCE  

• 4+ years of product management experience with tech companies.
• Demonstrated track record of delivering B2B products/services to market.
• Proven ability to transform abstract requirements into shippable product.
• Experience working with cross-functional teams.
• Strong background of effective communication with a variety of roles (technical and non-technical, strategic and tactical).
• Product marketing experience a plus.

  ESSENTIAL SKILLS  

• Expert knowledge of SaaS software development and Agile processes.
• Passion for technology with a technical understanding of web marketing, online applications, and internet services markets.
• Self-motivated strategic thinker with proven ability to manage multiple projects, set priorities, and meet deadlines.
• Strong communications skills and experience working with company executives and senior management.

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.

Apply Here

Join our APAC Talent Community

Australia - Sydney

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Join our team and experience ON24!

It's fun to work in a company where people truly believe in what they're doing. At ON24, we are focused on customer success with a core belief that every team member has a customer, either internal or external. We also seek to promote an environment of candor, mutual respect, teamwork, innovation, humility, and giving back to the communities in which we have employees, customers, and partners.

Job Description

The ON24 APAC team continues to hire the best and brightest in the Marketing SaaS space.  Click "apply now" above to join our APAC talent community to stay up to date with the latest jobs and news from the ON24 team!

If you have a successful track record in enterprise SaaS sales as a Solution Consultant (presales), Account Executive, Account Manager, or Customer Success, join our talent community today so you don't miss potential career opportunities with ON24!

About ON24

ON24 is the global leader in webinar-based marketing solutions and we’re growing quickly with tremendous market opportunity. We have 400+ employees and 8 global locations.  

ON24 is proud to be an equal employment opportunities (EEO) workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ON24 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ON24’s employees to perform their job duties may result in discipline up to and including discharge.

Click "apply now" below to join our Talent Community!

Apply Here