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ON24 Universal Terms and Conditions

1) Introduction

a) ON24 owns and operates an application platform (the “Platform”) that facilitates the creation, management and/or broadcast of virtual, live and on-demand experiences over the internet. ON24 provides products through the Platform to deliver experiences comprised of (i) live, simulive and/or on-demand webinars with interactive engagement and conversion tools (the product being “ON24 Webcast Elite” and each webinar being a “Webinar”, “Webcast” or “Event”), (ii) video-centric events optimized for networking and audience participation (the product being “ON24 Go Live” and each event being an “ON24 Go Live Event”), (iii) audience-centric discussion-based events (the product being “ON24 Forums” and each event being an “ON24 Forum Event”), (iv) one-on-one and/or group based audience engagement and Q&A sessions (the product being “ON24 Breakouts”), (v) virtual conference events which capture audience engagement insights (the product being “ON24 Virtual Conference”), (vi) multimedia, content-rich hubs for audiences engagement with live and on-demand resources (the product being “ON24 Engagement Hub”), and (vii) scalable personalized content experiences (the product being “ON24 Target”, and all seven of the aforementioned products collectively being the “ON24 Experience Products”).

b) Client can order ON24 Experience Products and/or other products and services from ON24 (collectively, the “Services”) by entering into a subscription agreement, statement of work or a similar written agreement with ON24 that expressly incorporates by reference these Terms (and together with one of the foregoing agreements, an “Agreement”). “Order Forms” are additional ordering documents that may be executed pursuant to an existing Agreement for the purchase of additional Services by Client (and which upon execution form part of such Agreement). In addition to the Terms, the Service Specific Supplemental Terms, located at, shall apply to applicable Services used by Client. These Terms shall remain in full force and effect for so long as any Agreement which incorporates by reference these Terms remains in effect.

2) Use of services

a) Client may be provisioned one or more accounts on the Platform (“Accounts”) in accordance with an Agreement. Accounts may only be used by Client (and its employees and subcontractors who are approved by Client to act on Client’s behalf) to create and manage Services to be viewed, accessed, or otherwise used by individuals who register for or access the Services (with each of those accessing a particular Service being an “Attendee” or “Viewer” of the same). Client shall safeguard login credentials to the Accounts and shall be responsible for all use of Services through the Accounts. “Registrant” is an individual who is registered for a Service via a registration form. An individual shall be counted as a Registrant each time the individual is registered for a Service, including each time the individual is registered with different credentials.

b) An Agreement may specify a certain number of Attendees that are authorized to attend a particular Service at no additional charge (the “Included Attendees”). In such a case, should Client run a Service that is attended by more Attendees than the Included Attendees, additional fees may be payable in accordance with such Agreement. For example, if an Agreement specifies that a Webinar includes up to 1,000 Included Attendees an additional fee may be charged if more than 1,000 Attendees attend such Webinar.

c) Regardless of the stated number of Included Attendees in an Agreement, in no event shall the number of Attendees connected to a particular Service exceed 2,500 concurrent Attendees for a Live Experience (defined below) or 1,000 concurrent Attendees otherwise, unless ON24 has approved a large event request ticket for an additional number of Attendees in accordance with the process below (in each case such number of Attendees being the “Attendee Limit”). If the total number of Attendees connected to or attempting to connect to a Service exceeds the applicable Attendee Limit, then ON24 shall have the right to deny connections in excess of the Attendee Limit. On each occasion that Client would like to increase the Attendee Limit, Client shall submit a large event request ticket via its Platform Account at least 10 business days in advance of the date of the applicable Service. If Client timely submits such a ticket, ON24 will use commercially reasonable efforts to accommodate the requested Attendee Limit, which accommodation may include proposing to reschedule the applicable Service to a non-peak usage period. To the extent available, (i) additional Attendees over the Attendee Limit amount are to be purchased in blocks of 500 in accordance with the relevant Agreement and (ii) additional Attendees over 10,000 will be priced by quote. The term “Live Experience” means the usage by Client of Services at a specified time and date for a specified duration of time.

3) Use restrictions

a) Client agrees to use the Platform and Services in compliance with applicable law and shall not and shall ensure Attendees do not: (i) permit any third party to use the Platform or Services except as permitted herein or in an Agreement; (ii) modify, reverse engineer, disassemble, or decompile the Platform, or cause or permit others to do so; (iii) use the Platform or Services in order to (A) build a competitive product or service, or (B) copy any ideas, features, functions or graphics of the Platform or Services; (iv) remove or modify any title, trademark, copyright and/or restricted rights notice or label from the Platform or Services; (v) create derivative works based on the Platform or otherwise violate ON24’s intellectual property rights; (vi) use Platform or Services on a service bureau basis, or run or perform Services on behalf of a third party; (vii) resell Services (unless pursuant to an Agreement that expressly states that Client is authorized to resell Services); (viii) use the Platform or Services in any manner inconsistent with these Terms or an Agreement; or (ix) use the Platform or Services to transmit or display any infringing, indecent, or illegal material, including any material that violates the rights of any third party. ON24 reserves the right to suspend Client’s access to the Platform and Services upon notice to Client if ON24 reasonably suspects or becomes aware of a breach of an Agreement, including this Section 3, by Client. ON24 agrees to promptly restore access following its confirmation that there is no active breach by Client.

4) Billing and payment

a) Client shall pay all fees specified in an Agreement as well as the fees payable for any additional Services ordered or used by Client. All fees shall be paid in U.S. Dollars, unless another currency is specified in the applicable Agreement.

b) Client understands and agrees that Client incurs the obligation to pay fees by the purchase, not the usage, of Services. Payment obligations are non-cancelable, and except as expressly specified in these Terms, paid fees are non-refundable.

c) The fees payable for a Service shall be as set forth in the applicable Agreement.

d) Should Client order or use a Service not listed in an Agreement, the price for such Service shall be ON24’s then-current standard price, which Client hereby agrees to pay.

e) All fees are exclusive of sales, use, value added and similar taxes and other taxes including excise, digital or similar taxes or surcharges. levies, duties or tariffs (collectively, “Taxes”) that may be imposed by any governmental authorities. Client shall be responsible for paying all Taxes applicable to its purchases from ON24, even if such amounts are not listed in an Agreement. Client shall not be responsible for paying the same to the extent Client has provided ON24 with a valid tax exemption or direct pay certificate that exempts Client from such payment. Client shall reimburse ON24 for any Taxes paid on behalf of Client. All payments shall be made by Client to ON24 without withholding or deduction unless Client is required by law to make such withholding or deduction, in which case the amount payable by Client shall be increased to the extent necessary such that, after such withholding or deduction, the net amount received by ON24 is equal to the amount it would have received absent any withholding or deduction.

f) If an Agreement does not include billing and payment terms, then with respect to that Agreement (i) ON24 shall invoice Client for all fees payable thereunder upon its execution, and (ii) Client shall pay all fees within 30 days of receipt of invoice. Client is responsible for providing complete and accurate billing, contact, and purchase order information to ON24 and for notifying ON24 of any changes to such information. Client must provide ON24 with written notice of any dispute or disagreement with invoiced fees within 30 days of the date of the applicable invoice.

g) Any amounts invoiced that are not received by ON24 by their due date are subject to a finance charge of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, plus all reasonable expenses of collection incurred by ON24, including attorneys’ fees and other legal expenses. Client agrees that ON24 may apply monies paid by Client to any amounts owed by Client under any Agreement.

h) If any amount owed by Client is overdue, ON24 may, without liability and without limiting its other rights and remedies, accelerate Client’s unpaid fee obligations under such Agreement so that all such obligations become immediately due and payable, and suspend Services under such Agreement until such amount is paid in full.

5) Confidential information

a) “Confidential Information” means all confidential information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information of the Client includes Attendee Data (as defined below). Confidential Information of ON24 includes the Services, the Platform, and pricing and other terms related to Services presented to Client by ON24. These Terms and all Agreements shall be Confidential Information of each party. The Receiving Party shall not use or disclose any Confidential Information of the Disclosing Party except to perform its obligations or exercise its rights under an Agreement or otherwise with the prior written consent of the other party or as required by law.

b) These Terms impose no obligation upon the Receiving Party with respect to the Disclosing Party’s Confidential Information which the Receiving Party can establish: (i) was, prior to its receipt from the Disclosing Party, in the possession of, or rightfully known by, the Receiving Party, without an obligation to maintain its confidentiality; (ii) is or becomes generally known to the public without violation of these Terms or without a violation of an obligation of confidentiality owed to the Disclosing Party; (iii) is obtained by the Receiving Party in good faith from a third party having the right to disclose it without an obligation of confidentiality; or (iv) is independently developed by the Receiving Party without reference to Confidential Information of the Disclosing Party.

c) Each party understands that the Disclosing Party’s Confidential Information constitutes valuable business assets of the Disclosing Party and the unauthorized disclosure of Confidential Information may irreparably harm the Disclosing Party. In the event of breach or threatened breach of obligations pertaining to Confidential Information by the Receiving Party, the Disclosing Party shall be entitled to seek injunctive relief and any other remedy available at law or in equity.

d) Client shall not conduct or publish vulnerability, security, penetration, load or other scanning or similar tests on the Platform without ON24’s express prior written consent.

6) Ownership; client information

a) “Intellectual Property” means patents, copyrights, trademarks, service marks, trade names, trade dress, domain names, know-how, technology, inventions, methods and processes, trade secrets, and all other intellectual property and proprietary rights, and all developments, enhancements, derivatives, improvements, modifications, translations, or extensions thereof, anywhere in the world.

b) As between ON24 and Client, ON24 retains all right, title and interest in and to the Platform, the Services, all other Intellectual Property owned, acquired or developed by ON24, and any improvement or modification thereto.

c) If Client or any Attendee provides any suggestions, ideas, feedback, improvements, or recommendations to ON24 relating to the Platform or other ON24 proprietary rights (collectively, “Submissions”) Client hereby grants ON24 a nonexclusive, perpetual, sublicensable, worldwide license to exercise all Intellectual Property rights in such Submissions.

d) As between ON24 and Client, Client retains all right, title and interest in and to all materials and data it enters into the Platform or otherwise provides to ON24 under an Agreement, including slides, audio files, video files, branding elements, recordings generated from the Services, and photographs (“Client Materials”), any contact information or other personally identifiable information of Attendees (“Attendee Data”) and all other Intellectual Property of Client (together with the Client Materials and Attendee Data, the “Client Information”).

e) Client hereby grants ON24 the right to use Client Information solely to the extent needed by ON24 to provide the Services to Client. Client acknowledges that ON24 does not exercise any control over the content of Client Information. Client shall bear the sole responsibility to ensure that all Client Information, and Client’s use and collection thereof, complies with all applicable laws and regulations. ON24 has no obligation, and expressly disclaims any obligation to review Client Information for accuracy or for any other reason.

f) Client agrees that ON24 may collect Anonymous Data regarding Client and Attendee use of the Services, which may then be used for the purposes of operating and improving ON24’s services and operations, and other research, analytics, marketing and related purposes. ON24 may maintain Anonymous Data as part of its own records and information and such data shall no longer be subject to these Terms or an Agreement. “Anonymous Data” means data that is de-identified and/or aggregated with other data to such an extent that Client and Attendees are no longer identifiable, and individuals are no longer identified, identifiable, linked or linkable, or otherwise ascertainable by reference to or combination with other datasets.

g) ON24 has implemented commercially reasonable safeguards to protect the Platform and the Client Information that ON24 processes via the Platform. The parties acknowledge, however, that the security of transmissions over the internet cannot be guaranteed. ON24 shall not be responsible for Client’s access to the internet, for any interception or interruption of any communications through the internet, or for changes to or losses of data through the internet.

h) Client may access and download Client Information stored in the Platform by accessing their Account during the period in which such Services are made available on an on-demand basis as listed in the applicable Agreement (“On-Demand Access Period”). Client acknowledges that ON24 may store backup archives of Services run on the Platform as needed for business continuity purposes, but shall have (i) no obligation to store any Client Information beyond the On-Demand Access Period, and (ii) no liability for the deletion or destruction of Client Information thereafter.

7) Privacy & security

a) With respect to Client Information, ON24 is a data processor and Client is the data controller, as these terms are defined under applicable data protection laws, including the EU General Data Protection Regulation (the “GDPR”) and the UK General Data Protection Regulation (“UK GDPR”). The ON24 Data Processing Addendum (the “DPA”), located at, shall apply to the Processing of Client Personal Data (both terms as defined in the DPA) on behalf of Client and its authorized users in the provision of the Services. Except to the extent otherwise expressly agreed to in writing, the parties agree to comply with the terms of the DPA (including, if applicable, the Standard Contractual Clauses and the International Data Transfer Addendum as defined in the DPA), which are hereby incorporated by reference into and shall apply to these Terms as of the Effective Date. Without limiting the foregoing, by entering into these Terms the parties are entering into the Standard Contractual Clauses and the International Data Transfer Addendum, which are incorporated into and form a part of the DPA and shall take effect as set forth in the DPA.

b) Client is responsible for ensuring that the collection, use, processing, and transfer of Client Information, including any personal information relating to the Services or to the use of the Platform by or on behalf of Client and any of its and authorized users (including affiliated entities, personnel and agents), complies with applicable laws, rules and regulations, including those relating to privacy, data protection, and marketing. Client acknowledges that ON24 is headquartered in the United States and agrees that Client Information will be transferred to or accessed by ON24 (and its service providers, agents and affiliates) in the United States and other jurisdictions where ON24 operates, as set forth the ON24 Platform Privacy Policy, as may be amended from time to time.

c) Client will post and make available any necessary privacy notice and obtain any necessary consent from individuals or third parties regarding the collection, use, processing and transfer (including any cross-border transfer) of Client Information relating to the Services and use of the Platform. Client acknowledges that at Client’s sole discretion it may make a privacy notice available through the Platform, and may incorporate custom consent statements, as part of the Services creation and setup through the Platform.

8) Warranties

a) ON24 and Client each warrant that it has validly entered into these Terms and each Agreement and has the legal power to do so.

b) ON24 warrants that it will provide the Services in a professional manner, consistent with generally accepted industry standards and in material conformance with any descriptions thereof in the applicable Agreement. Client must notify ON24 of any warranty deficiencies within 30 days from performance of the relevant Services in order to receive any warranty remedies. In the case of a breach by ON24 of an express warranty set forth above in this subsection, Client’s exclusive remedy shall be the re-performance of the deficient Services. The foregoing warranties in this subsection shall not apply to any Third-Party Applications.


d) Client represents and warrants that: (i) its use of the Platform and Services, including the transfer of Client Information to ON24 and display of Client Information via the Services will not violate any rule, law or regulation; (ii) it will not use the Platform and Services in any manner that could damage, disable, overburden, impair or otherwise interfere with ON24’s operation of the Platform; (iii) it will comply with all laws and regulations applicable to bulk or commercial email, as well as other electronic communications, including all local or national laws applicable to the regions where Client has business operations or where the recipients of their electronic communications are located; and (iv) Client will comply with its obligations set forth in Section 7 (Privacy & Security), and Client has or will secure whatever legal authority or consent may be necessary for use, storage, processing, display and transfer by ON24, including international cross-border transfer, of Client Information as contemplated by these Terms. Client acknowledges that ON24 will not be reviewing for legality any Client Information but will merely be offering and enabling the transmission of Client Information. Client acknowledges that ON24 may remove or disable any Client Materials that it reasonably deems to be pornographic, libelous, offensive, illegal or otherwise objectionable, but that this right shall not excuse Client from full responsibility arising from any such material.

9) Indemnification

a) Subject to these Terms, ON24 shall defend Client against any and all claims, suits, or proceedings (“Claims”) made or brought against Client by a third party alleging that the Platform or Services as provided to Client in accordance with these Terms or an Agreement infringes the intellectual property rights of a third party and ON24 shall pay any damages and costs (including reasonable attorney’s fees and legal costs) finally awarded by a court against Client or agreed to by ON24 in a settlement as a result of a Claim under this subsection, provided that Client (i) promptly gives written notice of the Claim to ON24; (ii) gives ON24 sole control of the defense and settlement of the Claim (except that ON24 may not settle any Claim without Client’s prior written approval (which shall not be unreasonably withheld) unless it unconditionally releases Client of all liability); and (iii) provides to ON24, at ON24’s reasonable cost, reasonable assistance. The foregoing obligations of ON24 shall not apply with respect to third party Claims of infringement that arise in whole or in part in connection with, as a result of, or that are directed at: (A) any modifications of the Platform or Services not made by or on behalf of ON24; (B) any bundling, combination, or integration of the Platform or Services with any non-ON24 products, processes, software, hardware or materials by Client, if the applicable infringement claim would have been avoided absent such bundling, combination or integration; (C) use of the Platform or Services other than in accordance with these Terms or an Agreement; or (D) any Client Materials. In the event of a Claim under this subsection, or if ON24 has a reasonable belief that a Claim is likely, ON24 may, at its option and expense, (1) procure for Client the continued right to use the Platform or Services; (2) provide alternate services that provide capabilities similar to those of the Platform or Services, as applicable; or (3) terminate the applicable Agreement and refund all prepaid fees for Services that remain undelivered at the time of termination. ON24’s obligations under this subsection shall not apply to any Third Party Applications. THIS SUBSECTION STATES ON24’S ENTIRE OBLIGATION AND LIABILITY, AND CLIENT’S SOLE RIGHT AND REMEDY FOR ANY CLAIMS OF INFRINGEMENT OR MISAPPROPRIATION, AND FOR THE AVOIDANCE OF DOUBT, ANY AMOUNTS TO BE PAID BY ON24 UNDER THIS SUBSECTION SHALL CONSTITUTE DIRECT DAMAGES FOR PURPOSES OF THE LIMITATION OF LIABILITY SECTION BELOW.

b) Subject to these Terms, Client shall defend ON24 against any and all Claims made or brought against ON24 by a third party alleging that Client Information or use of the Platform or Services by Client in violation of these Terms infringes the intellectual property rights of a third party and Client shall pay any losses, damages and costs (including reasonable attorney’s fees and legal costs) finally awarded by a court against ON24 or agreed to by Client in a settlement as a result of a Claim under this subsection, provided that ON24 (i) promptly gives written notice of the Claim to Client; (ii) gives Client sole control of the defense and settlement of the Claim (except that Client may not settle any Claim without ON24’s prior written approval (which shall not be unreasonably withheld) unless it unconditionally releases ON24 of all liability); and (iii) provides to Client, at Client’s cost, reasonable assistance. In the event of a Claim under this subsection, ON24 will no longer have any obligation to provide Client with access to the Platform or any Services and may terminate all Services that may be related to the Claim. THIS SUBSECTION STATES CLIENT’S ENTIRE OBLIGATION AND LIABILITY, AND ON24’S SOLE RIGHT AND REMEDY FOR ANY CLAIMS OF INFRINGEMENT OR MISAPPROPRIATION, AND FOR THE AVOIDANCE OF DOUBT, ANY AMOUNTS TO BE PAID BY CLIENT UNDER THIS SUBSECTION SHALL CONSTITUTE DIRECT DAMAGES FOR PURPOSES OF THE LIMITATION OF LIABILITY SECTION BELOW.

10) Limitation of liability



11) Modifications; features; third party applications

a) From time to time after the date of these Terms, ON24 may make available new releases to the Platform that add, enhance or change the features of the Platform. Additional charges may or may not be applicable for new features, but in no case will Client be required to pay additional charges for any such features without Client’s express prior approval. ON24 reserves the right to (i) make modifications to the Services in order to maintain the stability, availability, security, and integrity of the Platform or to generally update and enhance the Platform and the Services, and (ii) withdraw, suspend, modify or discontinue any functionality or feature of the Platform. ON24 shall have no liability for actions taken in accordance with this subsection.

b) Client hereby elects, and expressly requests and consents, to participate in the ON24 Business Interest Cloud feature, as part of the Services, and agrees to the ON24 Business Interest Cloud Terms set forth at

c) Through its use of the Services, Client may have access to certain optional third-party applications not required for the use of the Services, such as plugins and websites (collectively, “Third Party Applications”). ON24 does not maintain control over Third Party Applications, and shall not be responsible for their content, operation or use. Third Party Applications may be modified or disabled at any time, and ON24 shall not be under any obligation to provide notice of any such modifications. By linking or otherwise providing access to Third Party Applications, ON24 does not provide any representation, warranty or endorsement, express or implied, with respect to the legality, accuracy, quality or authenticity of information or services provided by such Third Party Applications. ON24 hereby disclaims any and all responsibility and liability for any harm resulting from Client’s use of Third Party Applications, and Client hereby irrevocably waives any claim against ON24 with respect to all Third Party Applications. This subsection does not apply to any third-party services which Client may purchase from ON24 for a fee.

12) Miscellaneous

a) Termination.
i) For Material Breach. Either party may terminate an Agreement in the event of a material breach by (A) providing written notice of an intent to terminate to the other party which sets forth a detailed description of the breach; and (B) thereafter providing written notice of termination if such breach is not cured by the breaching party within 30 days of receiving the notice of intent to terminate. Any notice shall be provided by the method(s) described in this Section 12.
ii) For Insolvency. Either party may terminate an Agreement with written notice if: (A) the other party (1) becomes insolvent, (2) voluntarily commences any proceeding or files any petition under the bankruptcy laws of the United States, (3) becomes subject to any involuntary bankruptcy or insolvency proceedings under the laws of the United States, which proceedings are not dismissed within 90 days thereafter, (4) makes an assignment for the benefit of its creditors, or (5) appoints a receiver, trustee, custodian or liquidator for a substantial portion of its property, assets or business; or (B) the other party passes a resolution for its winding up, liquidation or dissolution, or a court of competent jurisdiction makes an order for such other party’s winding up, liquidation or dissolution.
iii) Upon any termination or expiration of an Agreement, Client’s right to access and use the Platform or Services covered by that Agreement shall immediately terminate.

b) Survival. Should an Agreement expire or be terminated, all provisions herein or therein pertaining to payment obligations, indemnity obligations, IP ownership, confidentiality obligations, warranty disclaimers, the miscellaneous terms, and limitations of liability, and any other provisions identified in the Agreement as surviving, shall survive such expiration or termination.

c) Independent Contractors; Relationship. The parties are independent contractors, and no agency, partnership, franchise, joint venture or employment relationship is intended or created by these Terms. Neither party shall make any warranty or representation on behalf of the other party. Client shall not make, or induce others to make, any defamatory, critical, derogatory or negative statements or comments about ON24, its products, services or its employees, orally, in writing, or on the internet on message boards, social media networks, online forums or other websites.

d) No Implied Licenses. These Terms shall not be the source of or give rise to any implied license or right, and ON24 reserves all rights not expressly granted to Client hereunder.

e) Resale of Services. Should Client and ON24 enter into an Agreement that expressly authorizes Client to resell Services and such Agreement specifies that it is governed by these Terms (a “Reseller Agreement”), then the ON24 Reseller Terms set forth at shall apply and be incorporated into to such Reseller Agreement.

f) Assignment. Neither party may assign, transfer, or delegate any rights or responsibilities under an Agreement or these Terms, whether by operation of law or otherwise, without prior written consent of the other party (and such consent shall not be unreasonably withheld), except that no consent shall be required in the event of an assignment, transfer or delegation in connection with a merger, acquisition, reorganization, or sale of substantially all of the assets of the party (a “Transfer”), provided, however (i) no Transfer will result in an expansion of the scope of use of the Services ordered, and (ii) if a party consummates a Transfer with a direct competitor of the other party, then such other party may terminate all Agreements without liability upon written notice to the other party.

g) Publicity. Client agrees that ON24 may use Client’s name, logo, and/or other marks to identify Client as an ON24 customer.

h) Export Controls and Economic Sanctions Compliance. The Services and Platform are subject to export control and economic sanctions laws, regulations, and orders issued by the United States and other countries with jurisdiction over transactions involving the Services and Platform (“Export and Sanctions Laws”). Each party represents that it is not subject to any restrictions under Export and Sanctions Laws arising from the identification of any person or organization on a list that imposes comprehensive restrictions on exports or financial transactions. Client shall not require, encourage, or solicit the attendance to or use of any Services by individuals located in any destination subject to comprehensive export control or economic sanctions restrictions under applicable Export and Sanctions Laws, or otherwise use the Services in violation of Export and Sanctions Laws.

i) Anti-Corruption. Client affirms that it has not and agrees that it will not, in connection with the purchase of and the use of the Services contemplated by the relevant Agreement or in connection with any other business transactions involving ON24, make or promise to make any payment or transfer anything of value, directly or indirectly: (i) to any governmental official or employee (including employees of government corporations or instrumentalities); (ii) to any political party, official or a political party or candidate (or to an intermediary for payment to any of the foregoing); (iii) to any officer, director or employee of ON24; or (iv) to any other person or entity if such payment or transfer would violate the laws of the country in which made or jurisdiction in which Client operates or conducts commerce, or the laws of the United States, including but not limited to the U.S. Foreign Corrupt Practice Act (“FCPA”), 15 U.S.C. § 78m, 78dd-l, 78dd-2, and 78dd-3.

j) Governing Law. These Terms and any related Agreement, and any disputes arising out of or related thereto, shall be governed by the internal laws of the State of California without regard to its conflicts of laws rules or the United Nations Convention on the International Sale of Goods.

k) Jurisdiction and Venue. The state and federal courts located in San Francisco County, California shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to an Agreement, the parties’ relationship, or the subject matter hereof. Each party hereby irrevocably and unconditionally consents to the exclusive jurisdiction of such courts and waives and agrees not to assert an objection, defense or otherwise, based on the doctrine of forum non conveniens. Except for actions for nonpayment or breaches with respect to a party’s proprietary rights, no action, regardless of form, arising out of or relating to the Agreement may be brought by either party more than two years after the cause of action has accrued.

l) Force Majeure. Except for payment obligations, either party shall be excused for failure to perform under these Terms where such failure results from circumstances beyond that party’s control including such circumstances as fire, storm, flood, earthquake, strikes, work stoppages or slowdowns, delay or failure of transportation or supplies, acts of the public enemy, acts of God or acts, regulations, priorities or actions of the United States, a state or any local government or agents or instrumentalities thereof.

m) Severability; Interpretation. If any provision of these Terms is held invalid, illegal, or unenforceable, the validity, legality or enforceability of the remaining provisions shall in no way be affected or impaired thereby. The word “including” and its variants as used herein shall be interpreted to mean “including without limitation.”

n) Waiver. No failure or delay by either party in exercising any right under an Agreement will constitute a waiver of that right.

o) Notices. ON24 may give notice applicable to ON24’s general customer base by means of a general notice on the Platform, and notices specific to Client by electronic mail to Client’s email address on record in ON24’s account information. If Client seeks to provide a notice to ON24 pursuant an Agreement or these Terms, or becomes subject to insolvency or other similar legal proceedings, Client must send a written notice to ON24 via a nationally recognized delivery service, receipt signature required, at ON24, Attn: Legal Department, 50 Beale St., Eighth Floor, San Francisco, CA 94105 (or to ON24’s then current address as may be updated by ON24 from time to time) together with an email of said notice to

p) Entire Agreement, Amendments, Conflicts. These Terms (which include Exhibit A hereto), the DPA, and the applicable Agreement constitute the entire agreement between the parties and supersede all prior and contemporaneous agreements, proposals or representations, whether written or oral, concerning the subject matter of such Agreement. No modification, amendment, or waiver of any provision of an Agreement shall be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted, provided that ON24 may update the Service Specific Supplemental Terms from time to time and such updated terms shall become effective when posted at the applicable URL. With respect to any conflict or inconsistency between these Terms, the DPA or the Agreement: (i) the DPA shall apply with respect to any terms applicable to or relating to privacy, data protection, or the Processing of Personal Data; (ii) the terms of the Agreement shall control with respect to any other terms. The expiration or termination of one Agreement shall not affect another Agreement. Notwithstanding anything to the contrary therein, no terms or conditions included in a Client purchase order or any other Client documentation shall be deemed incorporated into or form any part of an Agreement, and all such terms or conditions shall be considered inapplicable and null and void.

q) Counterparts. An Agreement or these Terms may be executed in one or more counterparts, each of which when so executed and delivered or transmitted by facsimile, email or other electronic means, shall be deemed to be an original and all of which taken together shall constitute but one and the same instrument, each of which when so executed and counterparts. A facsimile or electronic signature shall be deemed an original signature for all purposes.

Exhibit A

Service Level Schedule

1) Definitions

For purposes of this Service Level Schedule (this “Schedule”), in addition to those terms defined above, the following terms shall have the meanings specified below:

a) “Scheduled Maintenance Window” means the time during which the Services are not required to be available in accordance with the following schedule, which ON24 may change from time to time upon reasonable notice to Client:

Period Duration of scheduled maintenance
Window time period
Weekly 12 hours
Saturdays 12 noon-12 midnight Pacific US Time

ON24 is relieved of its duty to provide the Services if it conducts maintenance during the Scheduled Maintenance Window.

b) “Unscheduled Maintenance” means maintenance performed outside of a Scheduled Maintenance Window, (i) when, in ON24’s commercially reasonable discretion, it is necessary to avoid loss or degradation of Services or (ii) during any downtime mutually agreed to with Client to correct a situation that endangers Client’s ability to utilize the Services.

c) “Failed Webinar” means, with respect to a live Webinar, greater than 50% of the Attendees of a Webinar experience media streams that are unavailable to them for reasons attributable to ON24 for 15% of the intended webinar duration.

d) “Failed Forums Event” means, with respect to a live Forums Event, greater than 50% of Attendees cannot access the Forums Event for reasons attributable to ON24 for more than 15% of the scheduled Forums Event duration.

e) “Failed Virtual Conference” means, with respect to the live day component of an Virtual Conference (“Live Day”), greater than 50% of the Live Day Attendees cannot access the environment for reasons attributable to ON24 for more than 15% of the scheduled Live Day duration.

f) “Failed Go Live Event” means, with respect a live day of a Go Live Event (a “Go Live Event Day”), greater than 50% of Attendees cannot access the environment for reasons attributable to ON24 for more than 15% of the scheduled Go Live Event Day duration.

2) Remedies

a) If a Failed Webinar or a Failed Forums Event occurs, and Client notifies ON24 within three business days of Failed Webinar or Failed Forums Event, then Client will qualify for a credit equal to the value of the charges for the Webinar or Event, but not including any third party expenses that ON24 or Client incurred with respect to the Webinar or Forums Event. The credit must be applied during the then-current term of the applicable Agreement and will be available to Client exclusively for use on another Webinar or Forums Event under the applicable Agreement, and ON24 shall have no obligation to refund the value of any unused credit to Client.

b) If a Failed Virtual Conference occurs, and Client notifies ON24 within three business days of the Failed Virtual Conference, Client will qualify for full (100%) refund of base Live Day fee.

c) If a Failed Go Live Event occurs, and Client notifies ON24 within three business days of the Failed Go Live Event, Client will qualify for a credit equal to the value of the charges for the portion of the Registrants for the Go Live Event Day which was unavailable.

d) Client shall not earn any credit if a failure occurs:i) Due to connection errors attributable to the Attendee or Client’s failure to follow best practice guidelines;
ii) During a Scheduled Maintenance Window;
iii) Whenever ON24 has the right to suspend Client’s access to Services pursuant to these Terms;
iv) As the result of any occurrence, cause or event outside ON24’s reasonable control, which includes, but is not limited to, a Force Majeure event under these Terms;
v) As the result of Client’s equipment or service or any third party equipment or service not within the sole control of ON24; or
vi) As a result of the network equipment or network conditions between ON24 and the Client’s computer or other device.

e) Except as specifically expressed in these Terms, this Section 2 of this Schedule states Client’s sole and exclusive remedy for any failure or interruption of Services or for any failure by ON24 to meet any service level target stated in this Schedule, as well as for any breach or other violation of any warranty or obligation under this Schedule.

3) Operational availability

a) Client acknowledges that it will not be able to access Platform Services during the Scheduled Maintenance Window on those occasions when maintenance is actually scheduled, or during Unscheduled Maintenance.

b) ON24 shall endeavor to provide advance notice to Client of Unscheduled Maintenance that affects Client and ON24 shall indicate to Client the reasons for and duration of any Unscheduled Maintenance.

4) Service guarantee

a) ON24 warrants that it will make reasonable efforts within industry standards to provide System Availability of at least 99%. “System Availability” is the sum of hours that the system is available divided by total hours in the immediately preceding 12-month period of time, excluding from total hours any Scheduled Maintenance Window. System Availability is based on data gathered by ON24’s monitoring systems via a process by which verifiable attempts shall be made periodically to access a standard URL within the ON24 system. If such access test succeeds, then the system shall be deemed as available.

5) Support

a) ON24 provides support to all Clients at no additional cost through the following means:

b) Chat: Browser-based chat support is available via the Platform in all regions, 24 hours a day, Monday through Friday (except local holidays).

c) Ticket: Client may submit a service request support ticket via the Platform in all regions. Support for tickets is provided via the Platform in all regions, 24 hours a day, Monday through Friday (except local holidays), and ON24 will respond to support tickets as soon as reasonably possible.

d) Phone: Phone support is provided 24 hours a day, 7 days a week, however it is only available for Live Experience emergencies. The phone number for this emergency support is located in the Knowledge Center in the Platform.

Previous versions of ON24 universal terms and conditions