SAN FRANCISCO, Calif. – July 31, 2013 – It is time to consider mobile devices a must-have part of any organization’s customer service department. In this Salesforce webinar, “Customer Service in the Age of Mobile,” expert Esteban Kolsky will discuss the rise of mobile customer service and how important it is for today’s organizations.
The webinar will reveal:
• The keys to differentiating and leveraging mobile for customer service
• Three mobile customer service models
• Improving and growing customer service in the age of mobile
• The ROI of mobile customer service
Esteban Kolsky is the principal and founder of ThinkJar, an advisory and research think tank focused on customer strategies. Previously he spent eight years at Gartner, specializing in customer service and CRM research and consulting.
The webcast will be held on August 8, 2013, beginning at 10:00 a.m. PDT. Registration for event is open now at http://bit.ly/12HlsOE.
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