Team chat

What Is Team Chat?

Team Chat is a behind-the-scenes communication tool within the ON24 Intelligent Engagement Platform that allows presenters, producers, moderators, Q&A screeners, and other event staff to communicate privately during a webinar or virtual event. Unlike attendee-facing engagement tools such as Q&A or polls, Team Chat is visible only to the event team.

This internal messaging channel helps presenters coordinate transitions, manage questions, troubleshoot technical needs, and adjust pacing during the session. It operates seamlessly alongside the interactive features described on the webinar capabilities page.

Why It Matters

Live digital experiences require coordination, and Team Chat ensures that communication happens discreetly without disrupting the audience’s experience. Presenters can receive cues, reminders, or instructions from producers, while Q&A screeners can flag important questions or alert speakers to recurring themes.

Team Chat also reduces production errors by enabling real-time adjustments such as slide timing, audio cues, or engagement triggers. This silent collaboration supports higher-quality webinars and aligns with digital engagement practices outlined on the Propel Your Pipeline page.

For multi-presenter sessions, virtual conferences, or fast-paced product demos, Team Chat is essential for keeping content flowing smoothly.

How It’s Used

• Coordinating Presenter Transitions: Producers use Team Chat to cue speakers, manage handoffs, and adjust timing to keep the session running on schedule.
• Flagging Audience Questions: Q&A screeners alert presenters to high-value questions or common themes emerging from attendee submissions.
• Technical Troubleshooting: If a presenter’s audio, video, or screen share encounters issues, the event team can diagnose the problem privately and offer fixes immediately.
• Managing Live Engagement Moments: Producers communicate instructions for launching polls, switching speakers, or promoting resources on the fly.
• Supporting Complex Webcasts And Conferences: Team Chat becomes especially valuable during virtual conferences or multi-track events, where coordination across many presenters is required. Examples of these experiences can be explored on the Upcoming Webinars page.

Key Benefits

• Discreet Coordination: Keeps communication private and off-screen.
• Real-Time Support: Enables immediate responses to issues during the event.
• Improved Flow: Helps maintain a smooth and professional viewer experience.
• Enhanced Multi-Presenter Delivery: Ensures clear backstage communication.
• Higher Engagement Quality: Allows moderators to support presenters without interrupting content.

Frequently Asked Questions

1. What Is Team Chat In The ON24 Platform?
   • It is a private communication tool that allows presenters, producers, and event staff to coordinate during a webinar.
2. Is Team Chat Visible To Attendees?
   • No. Team Chat is restricted to event staff and never appears in the attendee-facing console.
3. Does Team Chat Improve Webinar Quality?
   • Yes. It enables smoother transitions, better timing, and faster troubleshooting.
4. Who Typically Uses Team Chat?
   • Presenters, producers, Q&A screeners, and other internal event roles use Team Chat during webinars and virtual events.

Editorial & Methodology Notice

This article adheres to ON24’s editorial and data integrity standards, referencing only verified ON24 benchmark sources and official platform documentation. Updated: November 2025