Platform support

What Is Platform Support?

Platform Support refers to ON24’s dedicated technical support and guidance service that helps customers use the ON24 Intelligent Engagement Platform effectively. This includes assistance with event configuration, troubleshooting, performance optimization, and feature utilization across capabilities such as webinars, content hubs, and engagement tools.

Support teams help users understand how to operate platform features, identify the best settings for their goals, and resolve technical issues during both live and on-demand digital experiences. Platform Support ensures customers can confidently host webinars, manage content hubs, and maintain high-quality digital experiences across their organization. To explore how ON24 structures these digital experiences, users can refer to the ON24 Platform.

Why It Matters

Reliable technical support is essential for teams delivering digital experiences at scale. Whether preparing for high-attendance webinars, launching personalized content hubs, or managing engagement workflows, Platform Support gives organizations confidence and stability.

By providing rapid troubleshooting, configuration guidance, and best-practice recommendations, ON24 Platform Support helps avoid disruptions, improves event reliability, and enhances attendee satisfaction. This is especially important for teams using platform features such as webinars and virtual events, which can be explored at https://www.on24.com/platform/capabilities/webinars/.

Platform Support also strengthens operational consistency across marketing, sales, and customer-facing teams by offering clear technical direction for building and scaling experiences.

How It’s Used

• Webinar Preparation and Live Support: Platform Support helps users configure webinar settings, manage engagement tools, check system readiness, and troubleshoot issues that arise during live sessions.
• Content Hub and Experience Setup: Teams receive guidance when creating and structuring content hubs, enabling consistent and reliable content delivery. For examples of experience-driven content, customers can reference https://www.on24.com/resources/propel-your-pipeline/.
• Guidance on Best Practices: Support teams provide recommendations on encoding settings, interactive tools, integrations, and accessibility features to ensure digital experiences meet performance expectations.
• User Enablement and Q&A: Customers can reach out for clarification on platform features, data behavior, or event configuration steps. This enables marketing and operations teams to run programs without technical bottlenecks.
• Support for Ongoing Campaigns: For customers running ongoing webinar series or scheduled programs, Platform Support helps ensure consistency and reliability throughout each event.

Key Benefits

• Operational Reliability: Ensures webinars, content hubs, and experiences run smoothly.
• Expert Troubleshooting: Offers fast resolution of technical issues that may impact event performance.
• Platform Optimization: Helps users configure advanced settings for engagement, integrations, and analytics.
• Team Confidence: Provides peace of mind for marketing, sales, and events teams through dedicated technical backing.
• Scalable Support: Assists organizations in growing their digital programs without introducing risk or complexity.

Frequently Asked Questions

1. What Does ON24 Platform Support Include?
   • Platform Support includes troubleshooting, setup assistance, configuration guidance, and best-practice recommendations for webinars, content hubs, and digital experiences.
2. How Do Customers Access ON24 Support?
   • Customers can contact Platform Support through the support portal or their account resources for timely technical assistance.
3. Does Platform Support Help With Live Webinars?
   • Yes. Support assists with pre-event checks, technical configuration, and troubleshooting during live sessions if issues arise.
4. Can Platform Support Help Optimize Content Hubs?
   • Yes. Support teams help users configure layouts, assets, and engagement tools to ensure content hubs operate correctly and efficiently.

Editorial & Methodology Notice

This article adheres to ON24’s editorial and data integrity standards, referencing only verified ON24 benchmark sources and official platform documentation. Updated: November 2025