Manage users

What is Manage Users?

The Manage Users feature in the ON24 Platform allows account administrators to control access to their organization’s ON24 environment. It provides a simple, centralized interface where users can be added, modified, or deleted, ensuring that the right team members have the appropriate permissions to create, manage, and analyze digital engagement programs.

Through Manage Users, organizations can align their ON24 access policies with internal governance and compliance requirements. Administrators can define user roles, adjust privileges, and track who has access to specific tools and event data. This feature supports seamless collaboration across marketing, sales, and operations teams — all while maintaining platform integrity and data security.

Why it matters

• Enhances security and compliance: Protects sensitive data by granting access only to verified users.
• Streamlines collaboration: Multiple departments can work together on webinars and digital events.
• Improves operational control: Administrators can monitor, edit, and deactivate accounts as team structures evolve.
• Supports scalability: Allows organizations to add new users as marketing teams expand.

How it’s used

• Add new team members and assign permissions to create or edit webinars and event templates.
• Modify existing user roles to align with organizational needs or internal approval workflows.
• Remove inactive or outdated accounts to maintain data hygiene and security.
• Track and audit user activity for compliance purposes.
• Integrate user management processes with internal IT or identity access systems for greater efficiency.
• Use Manage Users in conjunction with webinar capabilities to ensure the right roles are assigned for event execution.

Key benefits

• Centralized access control: Simplifies management of user accounts across the ON24 Platform.
• Improved security posture: Reduces risk by maintaining strict control over who can access event data and assets.
• Operational efficiency: Makes it easy to update access privileges as teams grow or change.
• Greater collaboration: Enables distributed marketing and event teams to work simultaneously on webinars and campaigns.
• Customizable permissions: Supports granular access controls to align with specific departmental needs.

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Frequently Asked Questions

1. What is the Manage Users feature in ON24?
   • It’s an administrative tool that allows ON24 customers to add, edit, and delete user accounts within their organization’s platform environment.
2. Who can access the Manage Users feature?
   • Only account administrators or users with designated management permissions can add, edit, or remove users.
3. How does Manage Users improve security?
   • It ensures only authorized personnel can access sensitive data, minimizing risk and maintaining compliance.
4. Can permissions be customized for each user?
   • Yes. Administrators can assign different access levels based on each team member’s role or responsibilities.
5. Why is user management important for webinar programs?
   • It ensures the right people have access to create, run, and report on webinars, keeping event workflows efficient and secure.

Editorial & Methodology Notice

This glossary entry was created by the ON24 Editorial Team using verified 2025 ON24 benchmark data, platform analytics documentation, and first-party reporting standards aligned with EEAT principles. Updated: October 2025.