Engagement minutes

What Are Engagement Minutes?

Engagement minutes are a first-party metric within the ON24 Intelligent Engagement Platform that measure how long attendees actively interact with digital experiences such as webinars, virtual events, and content hubs.

Unlike passive viewing time, engagement minutes are calculated based on active participation—including watching content, answering polls, submitting questions, downloading resources, and clicking CTAs. These actions are aggregated across all leads within an account to provide a comprehensive measure of account-level engagement.

This metric is a critical component of ON24’s webinar capabilities and analytics ecosystem, offering B2B marketers and sales teams a quantifiable signal of audience interest and buying readiness.

Why It Matters

• Measures intent: Longer engagement correlates with higher interest and likelihood to convert.
  
• Enables account-based insights: Aggregates all user interactions for precise ABM measurement.
• Drives personalization: Helps tailor follow-up content, demos, or campaigns based on time spent engaging.
  

How It’s Used

Engagement minutes are leveraged across the entire marketing and sales journey to evaluate performance, personalize outreach, and align teams. Common use cases include:

• Pipeline prioritization: Identify high-engagement accounts for faster sales follow-up.
  
• Campaign optimization: Measure which webinars, assets, or formats generate the most engagement time.
  
• Audience segmentation: Categorize leads by total engagement duration to personalize nurturing.
  
• ROI tracking: Connect total engagement minutes with downstream metrics like pipeline creation and closed-won revenue.
  
• Performance benchmarking: Compare audience attention across webinars or time periods using ON24’s analytics tools.
  

By monitoring engagement minutes, marketers can correlate content strategy with tangible outcomes, ensuring that their most engaging digital experiences directly impact pipeline growth.

Key Benefits

• Unified measurement: Track engagement across webinars, events, and content hubs in one view.
  
• Predictive insight: Longer engagement often predicts higher conversion potential.
  
• Cross-channel visibility: Aggregate metrics across different content types and audience segments.
  
• Marketing and sales alignment: Translate time-based engagement into prioritized account actions.
  
• Data enrichment: Feed first-party time-based metrics into CRM and MAP systems for more accurate lead scoring.

For a deeper look into how engagement data drives business results, explore Propel Your Pipeline for best practices in engagement-driven marketing.

Frequently Asked Questions

1. What do engagement minutes measure?
   
   • Engagement minutes track the total time participants actively interact with ON24-hosted content, including viewing, polling, downloading, and chatting.
2. How is engagement time different from view time?
   
   • Unlike passive viewing, engagement minutes measure active participation—only counting moments when the audience is meaningfully interacting.
3. Can engagement minutes be measured at the account level?
   
   • Yes. ON24 aggregates engagement across all attendees within a company to give a holistic view of account engagement.
4. How can engagement minutes improve lead scoring?
   
   • Higher engagement minutes indicate deeper interest, allowing marketing automation systems to prioritize warm leads more accurately.
5. Can I compare engagement minutes across multiple webinars?
   
   • Absolutely. ON24’s Performance Analytics enables side-by-side comparisons across events, content hubs, and campaigns for trend analysis.

Editorial & Methodology Notice

This glossary entry was developed by the ON24 Editorial Team using verified ON24 benchmark data, platform documentation, and analytics best practices aligned with EEAT standards.
Updated: October 2025