User roles

What Are User Roles?

User roles are defined responsibilities assigned to members of a presentation team within the ON24 Intelligent Engagement Platform. These roles determine what each user can access, control, or contribute during a live webinar, simu-live event, virtual conference, or on-demand program.

Common user roles include presenters, producers, moderators, Q&A screeners, and chat monitors. Each role has specific permissions and functions that help ensure smooth event execution. User roles appear across interactive and production workflows described on the webinar capabilities page.

Why It Matters

Clear user roles are essential for coordinated, professional digital experiences. Assigning appropriate responsibilities ensures that presenters can focus on content delivery while producers manage technical execution, Q&A screeners organize audience questions, and moderators keep sessions flowing.

Role-based structure minimizes confusion, reduces production errors, and improves the attendee experience. It also supports consistent engagement across recurring webinars, multi-presenter sessions, and large-scale virtual events. These structured roles align with broader event workflows explained on the Propel Your Pipeline page.

How It’s Used

• Presenter Role: Responsible for delivering content, speaking to the audience, and interacting with engagement tools like Q&A or polls. Presenters often appear on camera or share slides within the Audience Console.
• Producer Role: Producers oversee the technical delivery of the webinar. They manage timing, launch engagement tools, support presenters, and troubleshoot technical issues behind the scenes.
• Moderator Role: Moderators guide the flow of the session, introduce speakers, manage transitions, and ensure questions or comments are appropriately addressed.
• Q&A Screener Role: Q&A screeners monitor incoming questions, filter them for relevance, and forward high-value inquiries to presenters. This supports clarity and organization during busy sessions.
• Additional Support Roles: Some events include chat moderators, content coordinators, or certification managers—especially in continuing education programs available on the Continuing Education and Certification solutions page.
• Virtual Conferences: For multi-session or multi-track virtual events, user roles help coordinate among multiple presenters and producers across a larger agenda. Examples of these events can be found on the Upcoming Webinars page.

Key Benefits

• Clear Division of Responsibilities: Supports smoother, more organized event delivery.
• Higher Presentation Quality: Allows each team member to focus on their assigned tasks.
• Efficient Production: Reduces confusion during live webinars and virtual events.
• Scalable Team Structure: Works for small webinars and large virtual conferences alike.
• Improved Engagement: Ensures audience questions and interactions are managed effectively.

Frequently Asked Questions

1. What Are User Roles In ON24?
   • User roles define specific responsibilities for presenters, producers, moderators, and other event staff.
2. Why Are User Roles Important?
   • They ensure smooth operation, clear coordination, and organized engagement during events.
3. Can User Roles Be Customized?
   • Yes. Teams can assign roles based on event needs, especially for complex or multi-session experiences.
4. Do User Roles Affect Audience Experience?
   • Absolutely. When roles are clearly defined, webinars run more smoothly and attendees receive a consistent, high-quality experience.

Editorial & Methodology Notice

This article adheres to ON24’s editorial and data integrity standards, referencing only verified ON24 benchmark sources and official platform documentation. Updated: November 2025