The most recent digital engagement benchmark data from ON24 shows that digital experiences play a significant role in customer engagement, especially when paired with personalization. But does this still hold true in the professional services sector?
The answer is a resounding yes. In fact, compared to digital events overall, professional services events saw greater increases in webinar registration conversion to attendees and a larger average number of attendees.
Here’s a look at a few other trends from the ON24 2024 Professional Services Digital Engagement Benchmarks Report.
Personalized experiences boost CTA engagement
Whether it be improved engagement, higher conversion or increased loyalty, most B2B marketers now understand the positive impact that personalization has on customer and buyer experiences. Professional services audiences are no exception. The sector saw a 4X increase over the previous year in meetings booked within personalized experiences. This is considerably higher than the 86% growth in meetings booked within non-personalized experiences.
For those marketers looking to build more personalization into their digital engagement experiences, check out How to Deliver a High-Impact Personalized Digital Experience along with The Ultimate Guide to Personalization and Segmentation in B2B Marketing to learn more how to personalize your experiences for better results.
Digital professional continuing education increases
Continuing education or professional development certifications are not unique to the professional services sector. Indeed, across all webinars, ON24 data shows that there was a 21% year-over-year increase in certifications per attendees in 2023.
That said, professional services companies are embracing the use of webinars for their continuing education and professional certification programs. Since 2020, there has been a 34% increase in certifications issues per webinar attendee.
Curious to know how digital certification programs are helping professional services companies? Check out how Protiviti achieved a 52% increase in attendance and certification issues, while Shipman & Goodwin used ON24 to automate their certification program and increase leads by 30%.
Engagement with assets in content hubs soar
Content hubs are really a must-have in this day of self-service buyer behavior. They allow buyers to engage with content when they want and often inspire content binging.
Professional services marketers are benefiting from creating these centralized places for related content. Engagement with assets on content hubs experienced an 84% year-over-year lift per visitor in 2023, with visitors spending an average of 67 minutes of engagement on content hubs.
What’s more, content hubs for professional services brands saw an average conversion rate of 43%. This is noticeably higher than the 38% average conversion rate of content hubs across all industries.
Ready to create a content hub to engage your audiences? Learn the ins-and-outs here.