Last updated: January 16, 2015

ON24 Website Privacy Policy

Introduction
This privacy policy applies to ON24, Inc. and our subsidiaries (collectively, “ON24” and as the context may require, “our,” “us” or “we”). At ON24, we respect your privacy and seek to provide you with a powerful and secure online experience. This policy describes the type of information we gather from you from ON24.com and how we may use or disclose that information. This policy should be read in conjunction with the ON24 Terms of Use located on ON24.com, which are incorporated herein by reference.

Types of Information Collected
We collect information directly from you and automatically about you as you use our website. The type of information that we collect about you varies based on your interaction with our website.

Information We Collect Directly From You. In connection with your use of our website, we ask for and may collect a variety of information from and about you in different ways. For example, when you request that we contact you, we may ask for and store your and/or your business’s name, address, email address, and other identifying contact data.

Information We Collect Automatically. We, and our service providers, collect information about you automatically through cookies, web beacons, and other tracking technologies as you use our website. Please see “Cookies and Other Tracking Technologies” below for additional information.

How We Use Your Information
We use your information, including your personal information, primarily to market and provide our services to you. In particular, we may use your information as follows:

  • To provide our website and services to you.
  • For the purpose for which you provided the information to us, such as to respond to your inquiries and to provide information in response to your request.
  • For marketing and promotional purposes, for example, where permitted by law, we may use your information, such as your email address, phone number, or mailing address to contact you about services or information we think may interest you.
  • To tailor the content and information that we may send or display to you, to offer location customization (where permitted by applicable law), and to otherwise personalize your experiences while using our website.
  • As permitted by applicable law, to assist us in advertising our services in various mediums including, without limitation, sending you promotional emails, advertising our services on third party sites and social media platforms, direct mail, and by telemarketing.
  • To better understand how users access and use our services, both on an aggregated and individualized basis, to administer, monitor, and improve our services, for our internal purposes, and for other research and analytical purposes.
  • To protect our customers, employees or property — for instance, to investigate fraud, harassment or other types of unlawful activities, to enforce this policy and our Terms of Use.

When We Disclose Your Information

  • Affiliates. We may disclose the information we collect from you to our affiliates (companies related by common ownership or control), which may use your information for various purposes, including, to market their services to you.
  • Service Providers. We may disclose the information we collect from you to third party service providers who perform functions on our behalf. Third party service providers will only process your personal data in accordance with our instructions and will implement adequate security measures to protect your personal data.
  • In Response to Legal Process. We may disclose the information we collect from you in order to comply with the law, judicial proceedings, a court order, or other legal process, such as in response to a court order or a subpoena.
  • To Protect Us and Others. We may disclose the information we collect from you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this policy, or as evidence in litigation in which we are involved.
  • Business Transfers. If we are acquired by or merge with another company, or if substantially all of our assets are transferred to another company, we may transfer the information we have collected from you to the other company.

Security of Your Personal Information
ON24 has implemented processes in an attempt to protect your personal information from misuse. Your information may be stored and processed in the United States or any other country where ON24, its subsidiaries, or its third party service providers are located.

Control of Your Password(s)
You are responsible for all actions taken with your User ID and password, if any. Therefore, we recommend that you do not disclose your password to anyone. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf.

Protection of Children’s Personal Information
ON24 does not publish content that is targeted at children.

Cookies and Other Tracking Technologies
We and our third party service providers use “cookies” and other tracking technologies on our website. A “cookie” is a small text file that may be used, for example, to collect information about website activity. Some cookies and other technologies may serve to recall personal information previously indicated by a web user. Currently, our website does not automatically recognize browser requests not to be tracked. Most browsers, however, allow you to control cookies, including whether or not to accept them, and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our website is accessed. Our use of cookies and other tracking technologies allows us to improve our website and your web experience. We, and our third party service providers, may also analyze information for trends and statistics.

Safe Harbor
ON24 complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. ON24 has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view ON24’s certification, please visit http://www.export.gov/safeharbor/

Choice
You may choose whether or not to provide personal information to ON24. This policy should help you to make that choice. If you choose not to provide the personal information we request, you can still visit ON24’s website, but you may be unable to access certain options, offers, and services that involve our interaction with you. If you chose to have a relationship with ON24, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.

Security
Wherever your personal information may be held within ON24 or on its behalf, we take reasonable steps to protect the personal information that you share with us from unauthorized access or disclosure, including, without limitation, restricting access to certain portions of our website through access controls, and using firewalls. Regardless of the precautions taken by us, ON24 cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.

Access
To the extent that you do provide us with personal information, ON24 wishes to maintain accurate personal information. Where we collect personal information from you on the web, our goal is to provide a means of contacting ON24 should you need to update or correct that information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your personal information to privacy@on24.com and we will make reasonable efforts to incorporate the changes in your personal information that we hold as soon as practicable.

Enforcement
A discussion of data handling issues can be found at the Commerce Department’s Safe Harbor website (http://www.export.gov/safeharbor/) and as of the date of this posting, a Safe Harbor document set is available at: http://export.gov/safeharbor/eg_main_018237.asp

Consent and Changes to the Privacy Policy
ON24 reserves the right to change this policy at any time without prior notice. Revisions will be posted on our website. This statement of privacy is for the information of our users and does not constitute a contract or modification of any contract. Your use of this website implies your consent to the collection of the information described in this policy. When changes are made to this policy, ON24 will post these changes to this page of the website so that you will be aware of the information we collect and how we use it.

Disputes
Any disputes relating to the subject matter of this policy shall be handled by the means set forth in the ON24 Terms of Use.

Contact Information
ON24 welcomes your comments regarding this privacy@on24.com. Please feel free to contact us at privacy@on24.com or via postal mail at ON24, 201 3rd Street, 3rd Floor, San Francisco, CA 94103.