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ON24 platform cookie policy

Our ON24 Platform, which includes services related to ON24 Elite, ON24 Virtual Conference , ON24 Engagement Hub, and ON24 Target (collectively, the “Platform”) uses cookies to operate and improve our Platform and to provide you with a secure and positive experience when you use our Platform. This Platform Cookie Policy applies to our Platform and provides you with information about the types of cookies our Platform uses and the purposes for using those cookies.

Please read this Platform Cookie Policy carefully for more information about why we use cookies and your choices regarding cookies on our Platform.  For a list of all the cookies used on our Platform, please review our cookie list below.  For further information about this Platform Cookie Policy, please contact privacy@on24.com.

What is a cookie?

A browser (or HTTP) cookie is a small file of letters and numbers that is transferred to your browser through our Platform. Cookies allow us to operate and secure our Platform, remember users who are logged in, understand how users navigate through and use our Platform and associated services, and to display personalized content and targeted ads on our Platform and on third-party sites and online services.

Types of cookies

 First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie.

First-party cookies on our Platform are those set by the ON24.com domain.

Third-party cookies on our Platform are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

What cookies do we use and why?

Our Platform uses the following categories of cookies:

‘Strictly Necessary’ cookies let you move around the Platform and use essential features like secure areas and login screens. Without these cookies, we cannot respond to your requests or provide you with the services you request or access on our Platform. For example, we use these cookies: to remember information you have entered on forms during a web browser session; to identify you as being logged into our Platform; for security purposes; and to route users to specific applications of a service, or specific servers.

These cookies are necessary to the proper functioning of the Platform, so if you block these cookies the Platform may not function properly.

‘Performance’ cookies collect information about how you use our Platform (e.g., which pages you visit and if you experience any errors). They are used to help us improve how the Platform works, understand the interests of our users and carry out Platform analytics, and test different designs and features..  Some of these cookies are managed for us by third parties.

‘Functional’ cookies enable us to provide enhanced functionality and personalization.   For example, we use these cookies to provide certain features (such as embedded content); improve your visit; remember settings you’ve applied, such as language, layout, text size, preferences and colors; save your cookie preferences; and remember if you have engaged with particular content on the Platform so that we don’t show it again. Some of these cookies are managed for us by third parties.

How to make my choices as to cookies. You can decide on your preferences as to the type of cookies you wish to accept or reject when accessing our Platform by using the buttons displayed. Please note, that your preferences are applied on a browser and device basis. So, you will need to set your cookie preferences for each browser and device you use to access our Platform.

Other information

Private browsing.  You can generally activate or later deactivate the use of cookies through a functionality built into your web browser. To learn more about how to control cookie settings through your browser:

  • Click here to learn more about “InPrivate” and managing cookie settings in Microsoft Edge;
  • Click here to learn more about the “Enhanced Tracking Protection” setting and managing cookie settings in Firefox;
  • Click here to learn more about “Incognito” and managing cookie settings in Chrome; or
  • Click here to learn more about “Private Browsing” and managing cookie settings in Safari.

Changing your browser settings.  You may also delete, block, or disable one or more cookies via your browser settings.  Most internet browsers allow you to change your cookie settings.  However, if you use your browser settings to block all cookies (including Strictly Necessary cookies), you may not be able to access all or parts of our Platform.  Please see the links below for more information on how to manage cookie settings for certain bowsers:

For further information about cookies, including how to see what cookies have been set and how to manage and delete them, please visit: www.allaboutcookies.org.

More information about Google Analytics cookies on our Platform.

One of the performance cookies used on the Platform is from Google Analytics. It provides data directly to our clients who use Google Analytics information on the use of the Platform. Please note that on this Platform, the Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking). Further information concerning Google Analytics and privacy can be found at https://www.google.com/analytics/terms/gb.html  or at https://www.google.de/intl/en_uk/policies/.

Cookie lists

The tables below identify the cookies used on the ON24 Platform:

Audience & Presenter Cookies
Cookie Provider ON24 Product/Tool Cookie Name Type of Cookie What it does Cookie Persistence Audience/Presenter
ON24 Elite, VC {room_id}_ios_audio_bug_reconnect_count Strictly Necessary Used to cap the number of reconnections triggered by  an iOs audio issue Persistent (until user deletes) Audience
ON24 Engagement Hub avoidCachingSystem Strictly Necessary Enable API caching system for Audience Gateway and experience Session Audience
ON24 Elite BIGipServercons6_prd_wl Strictly Necessary Used by load balancer software to distribute traffic evenly across application servers. Keeps track of the server the request is being sent to. Session Audience
ON24 Elite BIGipServerevent_http Strictly Necessary Used for load balancing. Session Audience/Presenter
ON24 Elite, VC, Engagement Hub, Target BIGipServereventprd_apache Strictly Necessary Associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. Session Audience/Presenter
ON24 Elite BIGipServereventprd_wl Strictly Necessary Associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. Session Audience
ON24 Elite BIGipServerpmelite_wl Strictly Necessary Used for load balancing. Session Presenter
ON24 VC BIGipServervshowprd_cache_# Strictly Necessary Associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. Session Audience
ON24 Elite BIGipServerwcc_prd_wl Strictly Necessary Associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. Session Audience
ON24 Engagement Hub, Target BIGipServerwccv_cache Strictly Necessary Associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. Session Audience
ON24 Target bussiness-card-request-sent-{targetId}-{userid} Strictly Necessary Used to check if the user already sent a request with the business card functionality (if used by the user). If sent, the bussiness card UI will appear minimized. Persistent (until user deletes) Audience
ON24 Elite CheckedQACols Strictly Necessary Used for storying column section for PMXD Q&A window. Persistent (until user deletes) Presenter
ON24 Elite ejc# Strictly Necessary Used to identify returning registrant for an event and prevent session cookie from working for more than a configurable amount of time to cause the user to have to redo the SSO flow to load the audience URL. Session Audience
ON24 Elite event# Strictly Necessary Used to identify returning registrant for an event. Persistent (89 days) or Session (if generated through SSO Login with session parameter) Audience
ON24 Elite event{eventId} Strictly Necessary Used to identify returning registrant for an event. Persistent (89 days) Audience
ON24 GoLive event<<WebcastEventId>> Strictly Necessary Used to access GoLive webcast session. Session Audience
ON24 Elite eventid# Strictly Necessary Used to identify returning registrant for an event. Persistent (89 days) or Session (if generated through SSO Login with session parameter) Audience
ON24 GoLive eventid<<WebcastEventId>> Strictly Necessary Used to access GoLive webcast session. Session Audience
ON24 Engagement Hub gatewayId Strictly Necessary Used to remember the gateway ID for returning user. Session Audience
ON24 Elite, VC is_reconnecting Strictly Necessary Used to identify if the user is being reconnected after facing an issue Persistent (until user deletes) Audience/Presenter
ON24 Elite join-br-{eventId}-{event userid} Strictly Necessary Used to identify if a user joined a break out room, so  the user can be taken directly to console when audience url is launched. Session Audience/Presenter
ON24 Admin, Audience, Presenter, Analytics, Engagement Hub, Target JSESSIONID Strictly Necessary Used by the application to track user HTTP session across requests. Session Audience/Presenter
ON24 Elite lang Strictly Necessary Used on PMXD login page. Persistent (1 year) Presenter
ON24 VC location# Strictly Necessary Monitors the current ‘virtual’ location of the user within Elite. Session Audience
ON24 Elite mediametricid# Strictly Necessary Used for validating for all media metric API calls. Session Audience
ON24 Console mediametricid{mediametridid} Strictly Necessary Used to validate this cookie during media metric service call for log mode . Session Audience
ON24 Elite ON24_Pool Strictly Necessary Used by load balancer software to distribute traffic evenly across application servers. Keeps track of which cluster of server the request is being sent to. Session Audience/Presenter
Vonage Elite, VC opentok_client_id Strictly Necessary Identifier for user’s video session. Persistent (until user deletes) Audience/Presenter
ON24 Elite pexip_call_<call_id>_options Strictly Necessary Actual options associated to a pexip call once the connection has been established (mic id, camera id, height, width, aspect ratio, etc). Session Presenter
ON24 Elite pexip_call_<call_id>_props Strictly Necessary Requested high-level options associated to a pexip call before making the connection (bandwidth in, bandwidth out, etc). Session Presenter
ON24 Elite presenter#_# Strictly Necessary Used to identify returning presenter for an event. Persistent (365 days) Presenter
ON24 VC redirectUrl Strictly Necessary Used by the Platform to enable user to rejoin the show by capturing redirecturl link in this cookie. Session Audience
ON24 Elite s# Strictly Necessary Used to identify if slide access is permitted without console launch. Session Audience
ON24 Elite s{eventid} Strictly Necessary Used to identify if slide access is permitted without console launch. Session Audience
ON24 Elite sa-{eventId} Strictly Necessary Used to validate HTTP Referrer header to ensure the request is originating from an authenticated ON24 application. Session Audience
ON24 Elite sessionpulse# Strictly Necessary If there is no http session but cookie is present for corresponding mediametricsessionid, then give another chance to continue watching on demand by creating new session. Else return invalid-mms to logout. Session Audience
ON24 Elite sessionpulse{mediametridid} Strictly Necessary If there is no http session but cookie is present for corresponding mediametricsessionid, then give another chance to continue watching OD by creating new session, or else return invalid-mms to logout. Session Audience
ON24 VC showCode Strictly Necessary Used by the Platform to enable user to rejoin the show by capturing showCode in this cookie. Session Audience
ON24 Elite test_cookie Strictly Necessary Used to test whether the users browser supports cookies. Session Audience
ON24 VC uid# Strictly Necessary Used to tracks user’s current session. If the Auto login feature is enabled for a delayed registration show, then this cookie is stored across browser sessions. If the auto login is not eanbled for the environment, then it is a session based cookie. Persistent (364 days) Audience
ON24 Engagement Hub uid# Strictly Necessary Used by the Platform to recognize the authenticated user. In case of SAML SSO activation, this cookie is stored as a Session cookie. Persistent (364 days) Audience
ON24 Target uidexp# Strictly Necessary Used by the Platform to recognize the authenticated user. In case of SAML SSO activation, this cookie is stored as a Session cookie. Persistent (364 days) Audience
ON24 VC userId# Strictly Necessary Used by the Platform to identify the logged in user. Persistent (364 days) Audience
ON24 GoLive veid_<<eventId>> Strictly Necessary Used to access GoLive audience APIs. Session Audience
ON24 Elite verto_call_<call_id>_params Strictly Necessary The settings associated to the call (mic id, camera id, height, width, aspect ratio, etc). Persistent (until user deletes) Presenter
ON24 Elite verto_session_uuid Strictly Necessary This cookie is track user’s session with ON24 video conferencing solution. Persistent (until user deletes) Presenter
OneTrust Elite, VC, Engagement Hub, Target OptanonConsent Strictly Necessary It is created by One Trust to store the user consent status for each cookie category Persistent (365 days) Audience
OneTrust  Elite, VC, Engagement Hub, Target OptanonAlertBoxClosed Strictly Necessary  It is created by One Trust to store the status of user’s interaction with cookie banner  Persistent (365 days) Audience
Google Analytics Elite _ga Performance Used by Google Universal Analytics. Persistent (729 days) Audience
Google Analytics Elite _gid Performance Used by Google Universal Analytics Persistent (24 hours) Audience
New Relic GoLive ajs_anonymous_id Performance Track into New Relic Javascript logs Persistent (360 days) Audience
New Relic GoLive ajs_group_id Performance Track into New Relic Javascript logs Persistent (279 days) Audience
New Relic GoLive ajs_user_id Performance Track into New Relic Javascript logs Persistent (360 days) Audience
New Relic GoLive analytics_session_id Performance Track into New Relic Javascript logs Persistent (360 days) Audience
New Relic GoLive analytics_session_id.last_access Performance Track into New Relic Javascript logs Persistent (360 days) Audience
New Relic GoLive login_idle_session_timeout Performance Track into New Relic Javascript logs Persistent (361 days) Audience
New Relic GoLive login_service_login_newrelic_com_tokens Performance Track into New Relic Javascript logs Session Audience
New Relic GoLive TessenSessionId Performance Track into New Relic Javascript logs Session Audience
New Relic GoLive TSNGUID Performance Track into New Relic Javascript logs Persistent (360 days) Audience
ON24 VC user_identity_# Performance Used to store a unique ID for every user that visits a particular environment for a particular browser. Persistent (364 days) Audience
ON24 Elite, VC [debug, log, info, warn, error, or none] Functional Logging level used by Vonage’s opentok library. Persistent (until user deletes) Audience
ON24 VC loginId# Functional Stores unique identifier information (typically email) of the user. This cookie is not used for authentication purpose. Session Audience
ON24 GoLive velanguage_<<eventId>> Functional Used to access GoLive multi lingual functionality. Session Audience
Admin Cookies
Cookie Provider ON24 Product/Tool Cookie Name Type of Cookie What it does Cookie Persistence
ON24 Elite, VC, Engagement Hub, Target, Analytics /webcast/customleadsreports_wcc_filters_<clientId> Strictly Necessary Used to store selected filters for Analytics Custom Leads report. Persistent (until user deletes)
Zopim Elite __zlcmid Strictly Necessary Tech support chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits. Persistent (364 days)
Auth0 Video Creator (Vibbio) _legacy_auth0.i5trDKAJKPq9kqcrKb2bqaG-vSyLtpNu.is.authenticated Strictly Necessary Auth0 uses this to identify legacy VIBBIO users in the EU Video Creator app. Session
Pendo Elite, VC, Engagement Hub, Target _pendo_accountId.# Strictly Necessary Used by Pendo. Pendo is used by on our Admin tools to help provide in-product tool tips, banners and contextual help. Persistent (99 days)
Pendo Elite, VC, Engagement Hub, Target _pendo_meta.# Strictly Necessary Used by Pendo. Pendo is used by on our Admin tools to help provide in-product tool tips, banners and contextual help. Persistent (99 days)
Pendo Elite, VC, Engagement Hub, Target _pendo_visitorId.# Strictly Necessary Used by Pendo. Pendo is used by on our Admin tools to help provide in-product tool tips, banners and contextual help. Persistent (99 days)
ON24 Elite, VC, Engagement Hub, Target, Analytics <clientId>.elite.analytics.contentExperiences.displayedcolumns Strictly Necessary Used to store selected columns in Analytics Target report. Persistent (until user deletes)
ON24 Elite, VC, Engagement Hub, Target, Analytics <clientid>.elite.analytics.engagementHub.displayedcolumns Strictly Necessary Used to store selected columns in Analytics Engagement Hub report. Persistent (until user deletes)
ON24 Elite, VC, Engagement Hub, Target, Analytics <clientId>.elite.analytics.pollDetails.displayedcolumns Strictly Necessary Used to store selected columns in Analytics Polls & Survey report. Persistent (until user deletes)
ON24 Elite, VC, Engagement Hub, Target, Analytics <clientId>.elite.analytics.powerleads.displayedcolumns Strictly Necessary Used to store selected columns in Analytics Polls & Survey report. Persistent (until user deletes)
ON24 Elite, VC, Engagement Hub, Target, Analytics <clientId>.elite.analytics.subscribers.displayedcolumns Strictly Necessary Used to store selected columns in Analytics Engagement Hub / Subscriber report. Persistent (until user deletes)
ON24 Elite, VC, Engagement Hub, Target, Analytics <clientid>.elite.analytics.webcast.displayedcolumns Strictly Necessary Used to store selected columns in Analytics Webcast report. Persistent (until user deletes)
LOGI Analytics Elite, VC, Engagement Hub, Target <eventId>-attendance-filter-radio-buttons Strictly Necessary Used to store selected Attendance Filter for Intelligence – Audience report. Persistent (30 days)
LOGI Analytics Elite, VC, Engagement Hub, Target <eventId>-viewer-type-live-checkbox Strictly Necessary Used to check if user has selected the Live Viewer Type in Intelligence – Audience report. Persistent (30 days)
LOGI Analytics Elite, VC, Engagement Hub, Target <eventId>-viewer-type-od-checkbox Strictly Necessary Used to check if user has selected the On Demand Viewer Type in Intelligence – Audience report. Persistent (30 days)
ON24 Elite, VC, Engagement Hub, Target, Analytics <reportId>_propagatedFilters Strictly Necessary Used to propagate selected Filters from Analytics Dashboard to another Analytics report. Session
ON24 Elite, VC, Engagement Hub, Target, Analytics <reportId>_propagatedFilters_timestamp Strictly Necessary Used to propagate selected Filters from Analytics Dashboard to another Analytics report. Session
ON24 Elite, VC, Engagement Hub, Target ARRAffinity Strictly Necessary Used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. Session
ON24 Elite, VC, Engagement Hub, Target ARRAffinitySameSite Strictly Necessary Used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. Session
Auth0 Video Creator (Vibbio) auth0.i5trDKAJKPq9kqcrKb2bqaG-vSyLtpNu.is.authenticated Strictly Necessary Auth0 uses this to identify legacy VIBBIO users in the EU Video Creator app Session
ON24 Elite, VC, Engagement Hub, Target BIGipServereventprd_apache Strictly Necessary Associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. Session
ON24 Elite, VC, Engagement Hub, Target, Analytics BIGipServerwccanalytics_80 Strictly Necessary Associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. Session
ON24 Elite, VC, Engagement Hub, Target custom_report_<eventId> Strictly Necessary Used to store selected Filters for Webcast Intelligence – Dashboard Custom Export. Persistent (until user deletes)
ON24 Elite dictionary Strictly Necessary Used to store the translations for a respective language. Persistent (until user deletes)
ON24 Elite, VC, Engagement Hub, Target, Analytics elite.analytics.apitokensdashboard.newtoken.<clientId> Strictly Necessary Used to check if user has requested new token in Analytics API Dashboard. Session
ON24 Admin, Audience, Presenter, Analytics JSESSIONID Strictly Necessary Used by the application to track user HTTP session across requests. Session
LOGI Analytics Elite, VC, Engagement Hub, Target, Analytics last-selected-application-<clientId> Strictly Necessary Used to store selected Application Filter for Analytics Benchmark report. Persistent (until user deletes)
LOGI Analytics Elite, VC, Engagement Hub, Target last-selected-industry-<clientId> Strictly Necessary Used to store selected Industry Filter for Analytics Benchmark report. Persistent (until user deletes)
ON24 Elite localizationLanguageCd Strictly Necessary Used to detect the localization language. Persistent (until user deletes)
ON24 Elite login_cookie Strictly Necessary Used to identify returning user. Persistent (149 days)
Pendo Video Creator (Vibbio) pendo_identity Strictly Necessary Used by Pendo. Pendo is used by on our Admin tools to help provide in-product tool tips, banners and contextual help. Persistent (3 months)
ON24 Elite, VC, Engagement Hub, Target, Analytics psr_ctp Strictly Necessary Used to check the current table page for Polls & Survey report Session
ON24 Elite, VC, Engagement Hub, Target rdAllowRedo Strictly Necessary Used by reporting application to track changes made to report filter and tracking if the user can undo/redo a specific change. Session
ON24 Elite, VC, Engagement Hub, Target rdAllowUndo Strictly Necessary Used by reporting application to track changes made to report filter and tracking if the user can undo/redo a specific change. Session
ON24 Elite, VC, Engagement Hub, Target rdFileDownloadComplete Strictly Necessary Used by reporting application to track download status of an report exported by the user. Session
ON24 Elite, VC, Engagement Hub, Target, Analytics report_token_url Strictly Necessary Used to check if public viewer has access to Intelligence Report. Session
ON24 Elite / Segmentation seg_admin_id Strictly Necessary Used by the Platform to identify the logged in user. Session
ON24 Elite / Segmentation seg_client_id Strictly Necessary Used by the Platform to identify thecurrently selected client Session
ON24 Connect user Strictly Necessary Used by the Platform to identify the logged in user. Session
ON24 Connect username Strictly Necessary Used to identify returning user. Persistent (149 days)
ON24 VC VESESSIONID Strictly Necessary General purpose Platform session cookie. Used to maintain an anonymous user session by the server. Session
ON24 VC vshow-recently-accessed-cookie-# Strictly Necessary Used by VC Manager application to keep track of recently accessed Virtual events by an admin Persistent (364 days)
ON24 Elite, Analytics wcc_admin Strictly Necessary Used to remember logged in user. Session
ON24 Elite, Analytics wcc_elite_admin_client Strictly Necessary Used to keep client ID associated with current login to secure client reports. Session
ON24 GoLive wccve_gateway Strictly Necessary Used to access GoLive admin APIs. Session
ON24 Elite X-ON24-CSRF-TOKEN Strictly Necessary It is localstorage used to store the CSRF token used to protect against CSRF attacks. Persistent (until user deletes)
Pendo Elite, VC, Engagement Hub, Target pendo_tabId Strictly Necessary Used by Pendo. Pendo is used on our Admin tools to help provide in-product tool tips, banners and contextual help. Session
ON24 Engagement Hub ehub-flyout-collapse-setup-{clientid}-{ehubid}-{eventid} Functional Used to store and retrieve the last state of a content Flyout sections (collapsed or not). Persistent (until user deletes)
ON24 Engagement Hub EmbeddedOptions-{ehubid} Functional Used to store and retrieve the last embedding hub settings. Persistent (until user deletes)
ON24 Elite, Engagement Hub, Target, Analytics free-trial-displayed Functional Used to check if the Free Trial Popup has been displayed to the user. Persistent (until user deletes)
ON24 Elite, Engagement Hub, Target, Analytics free-trial-reminder-closed Functional Used to check if user has closed the Free Trial Reminder. Persistent (until user deletes)
ON24 Engagement Hub hasClosedEhubContentLimitsAlert Functional Used to check if a user already dismissed the EHub content limits alert, and don’t show it any more. Session
ON24 Target hasClosedTargetContentLimitsAlert Functional Used to check if a user already dismissed the Target content limits alert, and don’t show it any more. Session
ON24 Engagement Hub layoutSectionsState Functional Used to store and retrieve the last state of a EHub design section collapsible panels Session
ON24 Elite, VC, Engagement Hub, Target scheduler-dash-hidden-invalid-users-alert Functional Used to check if a user already dismissed the Scheduler Invalid users Alert, and don’t show it further. Session
ON24 Engagement Hub toolsSectionsState Functional Used to store and retrieve the last state of the EHub tools section collapsible panels. Session
ON24 Elite, VC, Engagement Hub, Target user Functional Used to store user information after login Into Marketo UI. Session