Industry: Consumer Association
ON24 Solution: ON24 Webcast Elite
AARP needed an easy-to-use solution for the delivery of its educational webcasts. AARP’s focus on hot topics for stakeholders (including Medicare, Social Security and the ACA) meant that the organization also required a powerful, scalable webcasting platform, which AARP found in ON24. AARP webcasts have achieved record-breaking registration and attendance numbers, garnering high engagement and positive user feedback.
Simplifying healthcare complexity
In a series of educational webcasts, AARP dispels myths about Medicare and the recently enacted Affordable Care Act (ACA) and provides attendees with valuable and factual information about the impact of these laws and how families can benefit. Virtual communication helps alleviate the fears of AARP’s core audience, the 50-and-older who are more frequently turning to online sources for information about the topics that interest them. Thousands attend these webinars, and the audience actively participates in the polls, Q&As and surveys. Many people view the webcasts on-demand, despite very little effort to promote the archived versions. The successes of these webinars demonstrate that webcasts are useful vehicles for educating the 50-and-older on complex issues such as healthcare reform.
Getting the facts straight for millions
AARP is a nonprofit, nonpartisan organization for people age 50 and over, dedicated to enhancing the quality of life for all as we age. With a membership of more than 37 million, AARP leads positive social change and delivers value to members through information, advocacy and service. AARP’s most important mission is to help educate seniors about available healthcare programs and services so they can make the right choices. Hot topic areas for AARP are Medicare and the recently enacted Affordable Care Act. Due to the great demand for information on these topics, AARP needed a more flexible and scalable infrastructure for delivering its educational content – both live and on-demand – to a large national audience.
Medicare, Social Security and ACA webinars, powered by ON24
To address the hot topics associated with Medicare and the ACA, AARP’s communications team planned a webinar series to provide timely information to members and the general public. Given the “pull” of these topics, AARP knew that it needed a more robust webcasting solution. Because AARP’s legacy webcasting platform could not scale, it selected the ON24® Platform for live and on-demand delivery of critical content.
The top-performing webinars included:
Each webcast was designed to address specific concerns about healthcare-related rules and regulations.
The “Social Security and Medicare” webcast set a new standard of excellence, providing audience members with clear and reliable information on two timely topics. The “Find Your Way Around the Health Care Law” and “The Health Care Law: What It Means for People with Medicare” webcasts offered guidance and tips for stakeholders trying to negotiate the complex health insurance marketplaces and sometimes confusing landscape of new regulations. AARP’s health care law webcasts also provided relevant information on the Affordable Care Act during a time of misinformation.
The content of the webcasts was uniquely crafted for attendees, providing answers to specific questions. Finally, the “Medicare 101” webcast presented basic information about Medicare in an easily understood way, with AARP subject matter experts helping Medicare recipients — as well as families, friends and caregivers — to understand more about the system and how to navigate its complexities and make better benefit selections.
Greater understanding and high engagement
AARP’s webinars have been a success, meeting the needs of the organization’s core stakeholders, many of whom are turning to online sources for information. ON24’s integrated event marketing and registration features make it easier for AARP to get viewers signed up, and the timely content is helpful to seniors looking for answers. AARP makes extensive use of ON24’s polling functionality to further drive engagement and personalize the experience for audience members.
In addition to positive feedback from the audiences, AARP achieved the following results:
Because AARP made its Medicare, Social Security and ACA webcasts available for viewing on-demand, AARP members and the public are able to educate themselves on these important topics for the first time or to revisit the content as needed – whenever they want. On-demand viewership, powered by the ON24 Digital Experience Platform, has greatly increased the reach and value of AARP’s informational content, driving additional ROI. AARP’s program has been so successful that its webinar series earned the organization a Virtual Communication Excellence Award for Attendee Engagement from ON24 and the Content Marketing Institute.