Nationwide Increases Associate Awareness of HR Programs, Reducing Calls and Emails by 10%
When it comes to providing insurance, Nationwide is always on its customer’s side. To make sure its insurance associates are just as supported, Nationwide needed to provide a unified source of information. That’s why the company turned to ON24 to create a virtual training environment that provides on-boarding, distributes benefit information and provides a direct line of communication for wits associates.
Through the ON24 Engagement Platform, the company’s associates are more engaged, and the support calls into the HR team are down by 10%. Download the case study to see the story.