I am asked for a password when I try to listen to the webcast.
If you are behind a firewall, some companies require a user ID and password in order to get Internet access. You will need to check with your network administrator.

I can't hear anything (or the sound is very faint).
Verify that your speakers are plugged into the power outlet, turned on, turned up, and connected to the audio out port of the computer. Your speakers or headphones must be plugged into the sound card not into the Sound Out jack of the CD-ROM drive, because only CD music can come out of that jack. If your system is properly set-up, then try adjusting the system volume settings:

1. Click Start, Settings, and thenControl Panel.
2. Double-click on the Multimedia Icon.
3. On the audio tab, turn up the volume.

If it is grayed out, this is indication that the system is not configured for sound. If you have turned up the volume on both your speakers and system, then try turning up the volume on the Windows Media Player.

1. Open the Windows Media Player and look for the speaker icon.
   Next to the speaker icon is a slide bar for volume control.
2. Or right click anywhere on the Windows Media Player and look for volume in the list.
3. If you are viewing a 'video'  webcast, right click on the video
   and you will get the tool bar for volume.

Network congestion may also be causing the problem.
Network congestion can happen at the user's site or through the Internet as a whole, especially:

• If the user is connecting over a modem.
• During peak Internet traffic hours.
• If you are outside North America.
• If there is heavy use on your company network.

(Note: a number of people on the same network watching an Internet broadcast simultaneously can cause network congestion.)

Remedies to network congestion:

• If you are running at 56k or 100k settings and you see a choice on the Player, try a lower setting.
• Try increasing the "buffer" on the Windows Media Player:
1. Open the Windows Media Player.
2. Click listen to and choose Options.
3. Click on the Advanced tab.
4. Click "Streaming Media" (Windows Media) in the list,
   and then click the Change button.
5. You should have a window with Advanced Playback Settings at the top. In the section labeled Buffering, click the radio button in front of Use default buffering.
6. Click OK.
• If you are watching it live: try again later, when the show is on demand
  and there is less traffic on the network.
• If you are on a modem, is there a PC with a faster connection you can use?

I am trying to listen to the webcast on demand but it says come back at a time that has already passed.
This message shows up between the time the live webcast ended and the time it is available for on-demand viewing. The webcast is usually available within 24 hours after the original broadcast. Try again later.

When I try to listen to the webcast, my browser freezes.
If your browser freezes before or anytime during the webcast, then clear your browser's cache and restart it.

If you are using Internet Explorer 5 or later:

1. Click Tools and choose Internet Options.
2. On the General tab go to the section labeled Temporary Internet files.
3. Click the Delete files button.
4. Click OK.

(For version 4, Internet options will be under View instead of Tools). Then reconnect to the internet broadcast.

My computer crashes when I try to listen to the webcast.

• If you're running an old version of your browser, try upgrading to 4.0 or above.
• If you are using Netscape, try Internet Explorer.
• Try installing the latest version of your streaming audio/video player.
• Check for product updates for your operating system.
• If you have an older computer and you are experiencing a lot of instability, then consider reinstalling the operating system or upgrading it.