Help Desk

Webcast System Requirements

To view a webcast, you must use a multimedia computer that meets or exceeds the following minimum system requirements.

Windows

  • 133 MHz (or higher) Intel Pentium processor
  • 32 MB RAM
  • Windows NT (SP 4, SP 5, or SP 6), Windows 98 1ed, Windows 98 SE, Windows ME, Windows 2000 (SP1)
  • 16-bit sound card and speakers
  • 65,000 color video display card

Macintosh

  • 200 MHz (or higher) 604 PowerPC
  • 32 MB RAM
  • Macintosh OS 8.5 - 9.1

Sun Solaris

  • Solaris 2.5 or 2.6 (24-bit color, SPARC only)
  • Netscape Navigator 4.7x or later
  • RealPlayer for Solaris

Test Your System

Click here to run a test that determines if your computer meets the minimum system requirements.

All Users

  • Streaming Audio/Video Player

  • A streaming audio/video player is a plug-in that must be installed before you can view the webcast. We currently support following streaming video/audio plug-ins:

      RealNetworks Real Player (Macintosh and Solaris users can only view webcasts with Real Player)


    You must specify which streaming audio/video player will be used to view the webcast, before you can actually view the webcast. More Info

  • Web Browser

  • Webcasts can be viewed with the following web browsers:

    • Microsoft Internet Explorer 5.0 or higher in Windows
    • Netscape 4.7x (version 6.0 has not been tested; Macintosh users can only use Netscape 4.7)


    You should determine the current version of your Internet Explorer or Netscape browser before viewing the webcast. More Info

  • Internet Access

  • You will need a minimum 28.8 K modem before you can view a webcast. More Info

Solutions for the most common webcast viewing problems are listed in the FAQ section.


Streaming Audio/Video Player

A streaming audio/video player is a plug-in that must be installed before you can view the webcast. We currently support following streaming video/audio plug-ins:

  • RealNetworks Real Player (Macintosh and Sun Solaris users can only view webcasts with Real Player)

Click the icon to download the free Real Player.


Web Browser

Webcasts can be viewed with the following web browsers:

  • Microsoft Internet Explorer 5.0 or higher.
  • Netscape 4.7x (version 6.0 has not been tested; Macintosh users can only use Netscape 4.7)

You should determine the current version of your Internet Explorer or Netscape browser before viewing the webcast.

Microsoft Internet Explorer

To determine which Internet Explorer version is installed on your computer, complete the following steps:

  1. Open the browser.
  2. Click the Help menu.
  3. Click About Internet Explorer. The Internet Explorer Help screen opens, and displays version information. Webcasts can be viewed with any Internet Explorer, version 5.0 or higher.
  4. Close the Internet Explorer Help screen.

You can download a newer version of Internet Explorer by clicking the appropriate browser link on the Help screen.

Download Internet Explorer

Click the icon to download Microsoft Internet Explorer.

Netscape

To determine which Netscape version is installed on your computer, complete the following steps:

  1. Open the browser.
  2. Click the Help menu.
  3. Click About Netscape (or About Communicator). The Netscape Help screen opens, and displays version information. Webcasts can be viewed with Netscape 4.7x (version 6.0 has not been tested). It is recommended that Macintosh computers use Netscape Communicator 4.7.
  4. Close the Netscape Help screen.

You can download a newer version of Netscape by clicking the appropriate browser link on the Help screen.

Download Netscape Communicator

Click the icon to download Netscape.


Additional Help

Solutions for the most common webcast viewing problems are listed in the FAQs section.

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