Frequently Asked Questions
  I have already registered and now it's asking me again.
I can't get past the registration page  -  I fill it in,
but it still says that something is missing.
  I am asked for a password when I try to view the webcast.
  I can see the video but I can't hear anything (or the sound is very faint).
  I can't see the test video.
  I can see the test video but I can't see the program video.
  The video is choppy
  I am trying to view the webcast on demand but it says come back
at a time that has already passed.
  My screen freezes when I try to view the webcast.
  My computer crashes when I try to view the webcast.
  I can view the program but the slides are not flipping.
  The pages associated with the program describe an old program.
How can I see the new program?
  After filling out the registration, I submitted the form and
received the following error message:    Microsoft OLE DB
Provider for SQL Server error '80040e57'  String or binary
data would be truncated.


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I have already registered and now it's asking me again.
Usually this happens when you register on one computer and try to view the webcast on another. It can also happen if you change or upgrade browsers. The reason is that your ID is stored in a cookie, which is browser specific. Try entering your user ID and password in the area titled "I Am Registered". The system should recognize you.

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I can't get past the registration page   -   I fill it in, but it still says that something is missing.
When the registration page comes back with an error message, some fields may have been erased. Check to make sure you have entered information into all required fields before clicking register.

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I am asked for a password when I try and view the webcast.
If you are behind a firewall, some companies require a user ID and password in order to get Internet access. You will need to check with your network administrator. If you are asked for a password to view the webcast, then you will need to contact the event producer. In addition, some internet broadcasts have limited access. If you were invited to the webcast, and registered, you should have received a confirmation e-mail with your access code information. If you did not receive a confirmation e-mail, please contact your event producer.

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I am trying to view the webcast on demand but it says come back at a time that has already passed.
This message shows up between the time the live webcast ended and the time it is available for on-demand viewing. The webcast is usually available within 24 hours after the original broadcast. Try again later.

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When I try to view the webcast, my browser freezes.
If your browser freezes before or anytime during the webcast, then clear your browser's cache and restart it.

If you are using Netscape:

  1. Open the Edit menu and choose Preferences.
  2. Click the Advanced category and select Cache
  3. Click the Clear Disk Cache button.
  4. Click OK.
  5. Click the Clear Memory Cache button.
  6. Click OK.

If you are using Internet Explorer 5 or later:

  1. Click Tools and choose Internet Options.
  2. On the General tab go to the section labeled Temporary Internet files.
  3. Click the Delete files button.
  4. Click OK.

(For version 4, Internet options will be under View instead of Tools). Then reconnect to the internet broadcast.

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The test says the operating system on my computer can't support the internet broadcast.
Your computer must be running on Windows 95, Windows 98, Windows 2000, or Windows NT. Macintosh and Sun Solaris users can only view the internet broadcast using Netscape 4.7 and Real Player, if they are available for the specific broadcast. See your system administrator if you need to update your computer's operating system.

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My computer crashes when I try to view the webcast.

  • If you're running an old version of your browser, try upgrading to 4.0 or above.
  • If you are using Netscape, try Internet Explorer.
  • Try installing the latest version of Real Media Player.
  • If you have an older computer and you are experiencing a lot of instability, then consider reinstalling the operating system or upgrading it.
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I can see the program, but the slides are not flipping.
When you join a webcast that is already underway, the slides might be out of sync. They will automatically catch up when the presenter flips to a new slide. It may be a couple of minutes into the program.

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The pages associated with the program describe an old program. How can I see the new program?

  • Try refreshing the page.
  • Try clicking on the program guide button to see if the new program is showing up there and whether it works.
  • If the problem persists, it may mean that your Internet Service Provider is caching an out-dated version of the page. Normally this is a server problem not within your power to fix. Try viewing the webcast from a different location that does not use this provider, or to view it another day when the page has had a chance to expire.
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